Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 264 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (264)

Total of 264, showing 101-120
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 119 reviews in the last 2 years. Over all time Grosvenor House has 264 reviews.

Overall Experience

  • 248
  • 16
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Date Published

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Review from Sharon G (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having any experince in a nursing home, I didn't know what to expect, but I can honestly say I couldn't fault Grosvenor House. The staff are so welcoming and caring, and I knew straight away Mum was going to be looked after like she deserved. In her last days and hours, I wouldn't have wanted her
to be anywhere else but here, so a very big thank you to everyone who looked after my mum.

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Review from J H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place, staff great.

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Review from Lynn D (Niece of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff encourage residents to improve. The staff are very friendly and helpful. The rooms are very clean. Food appetising and lots of enjoyable activities.

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Review from D G (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives top-quality care at Grosvenor House. All staff are very approachable and spend time to make everyone welcome. The atmosphere is happy and bubbly in the home and I really wouldn't want my mum to be anywhere else.

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Review from C S (Niece of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Residents always look clean and happy. The activities are brilliant.

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Review from Denise C (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Grosvenor House for over seven years. She has been extremely well cared for throughout the various stages of her illness. Her needs have changed during her time at Grosvenor House and the staff and management have adapted the care accordingly. On the rare occasion I
have had to give feedback, it has been acted on immediately with the resident as the number one priority. The staff turnover is low, which is really beneficial for elderly people who either don’t like change or struggle to cope with it due to dementia or other needs. The home do not use agency staff, which ensures a consistency of care completely under the control of the management. The resident and indeed resident’s family are far from just a number, it really is family run with those values at the core. The staff and management really do ‘care’, they are very kind and always try their best. I looked around twenty plus care homes and know I made the right choice.

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Review from Maureen D (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and all that work there are so kind and helpful. A pleasing place to be.

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Review from T H (Respite Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great resort for respite care. All-over, a good outcome.

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Review from M W (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after very well.

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Review from L D (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Grosvenor House last month after a terrible stroke. We have been made very welcome, the care and kindness have been outstanding. The food and additional care are also very good and a lovely food choice.

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Review from Sarah H (Granddaughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved here from a previous home and she is lovely and clean and well presented. She is well looked after here. The home is very clean and the staff are lovely.

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Review from Emma T (Granddaughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to see my nan. Nan had to change home for better care for her. I cannot get over how friendly the staff are and how clean the building is. Nan seems to be brighter, cleaner and more presentable.

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Review from D W (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of getting to know the staff at Grosvenor House over the last 12 months with our dad becoming a resident. The kindness, compassion, and friendliness of all the staff is a credit to the care profession. Without their help, the last 12 months would have been much more difficult
and for that, we will always be grateful for their help.

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Review from Pauline D (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for very well. The staff are excellent. Happy husband, happy wife.

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Review from A C (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate the care and kindness shown to Mum. Staff are always happy to help us understand Mum's state of health and well-being.

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Review from S C (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and look after Mum very good.

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Review from Jayne J (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care, support and kindness my mother received during her two-month stay at Grosvenor House.

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Review from K R (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. Mom was very comfortable. Care is second to none. The staff were very kind. Would highly recommend it.

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Review from J K (Daughter-in-law of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made very welcome and has been happy and well cared for. Staff have been caring throughout her stay and encouraged Mum to join in activities. We have been grateful for the respite care and are confident that she is safe, well cared for and happy.

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Review from Fiona P (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most amazing care home and I can recommend it as a great place if you want your loved one to be looked after with the best quality of care and dignity. They go above and beyond to give everyone a fantastic experience - including singing, games and arts and crafts. Food is all homemade. It
is a pleasure to visit and see how happy my mum is living here. You are all truly amazing. Thank you.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 119 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 119 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1417 Excellents x 5) + (2 Goods x 4) ) ÷ 1419 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 119 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 119 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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