Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
Submit a Review
Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

Show Grosvenor House on the Map

Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 141-160
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
  • 0
  • 0
  • 0

Date Published

257
29
70
113
144

Review from Daphne P (Wife of Resident) published on 2 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the home for over two years. I've never had any faults with the care and the carers, he is always clean and well-shaven. I know he is well cared for and as his wife, it means a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Sister-in-law of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been satisfactory. No reason to complain and if the circumstances should arise, I would be quite happy to stay there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim L (Brother of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A magnificent house in pleasant green surroundings. After several visits, my question is 'Would I be happy to live here myself?'. The answer is a resounding yes!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda P (Partner of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner had been at Grosvenor House for just under a year but sadly passed away at Easter. As a person who was always active, he didn't understand why he was there needing care. From my point of view, he was well looked after, always clean and well presented and as happy as he could be under the
circumstances. Everyone, including the non-care staff, are very friendly and do the very best for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catharine R (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was beautifully looked after and the staff were always kind and helpful. A very sad and stressful time was made as good as it could be. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley O (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has been truly excellent. They have been kind, patient and respectful. At all times they have been very accommodating regarding visiting. Dad had a number of different physical conditions and must have been very demanding but the staff have been brilliant and it has been of great comfort to
us that he came to Grosvenor House. A big thank you to everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle O (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care has been excellent from the first day he arrived at Grosvenor House until he sadly died. The staff have shown so much compassion to both Dad and ourselves. We spent the whole night with dad before he died and the staff looked after us with coffee/tea and biscuits. I just can't praise Grosvenor
House highly enough. Thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an emergency crisis with my 95-year-old father. I called and spoke with the admin and she was wonderful, nothing was too much trouble. They accepted my father at a moment's notice and really did take great care of him. The food was first-class and the entertainment coordinator and the nursing
staff were just brilliant. He looked ten years younger when they had finished with him. I feel sure I'll be calling on their services again! Great job!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew T (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fab.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Grosvenor House was fantastic. The team are lovely and they gave my mother her dignity in very difficult circumstances. I have no hesitation in recommending Grosvenor House to anyone looking for care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Grosvenor House from the end of December 2021 until she sadly passed away on Friday 18th March 2022. The staff were always very welcoming and extremely helpful and looked after my mom so well during her time with them. She was 92-years-old and I know she couldn't have been
the easiest patient to deal with as she was so devastated at the loss of her independence which she valued so much but everyone was so patient and caring in their approach. I just wanted to take the opportunity to thank all of the staff for making her last few weeks so comfortable and I would recommend this care home to everyone who is looking for similar care in this area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvette D (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Grosvenor House extremely clean and welcoming. My mam had been staying there since May last year. All of the staff are very friendly, patient and give excellent care. I was always kept informed of anything that Mam was going through with her health, or if she needed anything. The food was also
excellent. She loved the cooking and meals there. Her room was really nice, always clean, fresh and really well equipped. She was treated with dignity and respect at the end. They probably can't do the same activities at the moment due to Covid, but they work hard to keep everyone safe. I wouldn't have had Mam anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom was looked after by the staff at Grosvenor House until her death in February 2022. Since the end of May 2021, she has been well cared for. The staff were very kind especially as she was often frightened of being on her own and unhappy since her illness and the death of my dad. They kept us informed
and helped us care for her. We felt she was safe. The food was very good. The accommodation is excellent and very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Grosvenor House for two years. I have found the staff and management care to be excellent throughout these challenging Covid times. Would recommend the home to anyone looking for residential and nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Wife of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Grosvenor House since January this year. I have never heard a word of complaint about the staff, the food, which he said is very good with a choice at every meal. The care that he gets is first-class. I couldn't wish for him to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent only a short time at Grosvenor House but during his stay here he received excellent care. The staff were very friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah P (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Grosvenor House for just over a week. The staff have made visiting very accessible and are very welcoming; when I first visited the home it had a very nice feeling to it and made me happy that my dad was spending his last days here, as previously he had had an awful experience
with the home that my mum was in. When the end of my dad's life was near I was contacted and all the staff were very supportive and let all of the family visit. Thank you to you all for caring so much about your residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darcie P (Granddaughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad came to Grosvenor House straight from the hospital. I was worried about visiting as my nan's care home was unsatisfactory in all aspects, but I was pleasantly surprised the first time I came to Grosvenor. All staff I encountered were friendly and amicable. Gramp's room was comfortable, spacious
and homely. I was always welcome whenever I wanted to visit and we were contacted promptly if there was any change. My grandad was happy here - thank you for providing for him in his last weeks

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne C (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Grosvenor House almost a year ago by the hospital as he required palliative care. From that point on we saw Dad slowly improve and begin to thrive. Lovely positive relationships flourished and it became clear that the time and care devoted to my father was the reason. He
began to interact and grew stronger. As a family, we cannot thank the team enough for what they do on a daily basis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nichola T (Friend of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was treated incredibly compassionately and kindly during her recent stay. The management staff were very efficient too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet