Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 161-180
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
  • 0
  • 0
  • 0

Date Published

257
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113
144

Review from Shirley S (Sister-in-law of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is always well kept and clean. Happy with the staff.

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Review from Steven P (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent levels of care. The staff are wonderful and friendly. I could not wish for my father to be anywhere better and would highly recommend to anyone.

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Review from E O (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Grosvenor House throughout Dad's two years. The staff have always been considerate, cheerful, kind and responsive to Dad as an individual. It amazed me that they managed to bring out his dormant sense of humour and sociability. They coaxed him out of his shell and gave
him a real boost (this was especially important and a great comfort to me when Covid was at its height.) The home has such high standards of care, both on a day to day level and at times of crisis. Dad was looked after very well at the end and I was so grateful he was in their hands.

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Review from Jane A (Daughter of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for a more welcoming, loving and caring home. They were her family too and cared for her in such a special, thoughtful, sensitive way. Everyone here from the cook, laundry lady, maintenance team, care team and nurses are all truly exceptional. I wouldn't hesitate to recommend this
care home.

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Review from Barry T (Son of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been kept comfortable with good levels of care. The food is aligned to his likes and needs.

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Review from Mike R (Son of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. Caring staff and very professional. My father's needs are fully cared for.

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Review from J C (Wife of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent the last three and a half weeks of his life at Grosvenor House. I was able to visit every day despite very careful Covid restrictions. The care he received was excellent in spite of the fact that he was very ill. The staff were patient and supportive to me, particularly in his last
days.

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Review from Pam C (Niece of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt thinks it's very nice, the staff are very helpful and keep the place clean. The food is good and very well cooked. Everyone is very friendly.

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Review from P A (Niece of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention that have been given to my aunt this last month. Everyone was very friendly.

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Review from T P (Friend of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to submit a review on the care and compassion the resident received whilst at Grosvenor House, he was treated with kindness, care and dignity.
The gentleman was only there for a short while but it was very clear when talking to the staff they took time to get to know him as a person
and find out what his likes and dislikes were very quickly.
Due to the pandemic visits needed to be planned in advance with the appropriate testing and PPE guidelines adhered to keep residents and staff safe.
The team were very professional and communication was excellent, the phone was always answered promptly, the staff knew my name and who I was enquiring about before I got to mention his name.
Just wanted to say thank you for all you are doing in these difficult times and for showing so much care to this gentleman during his short stay with you.

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Review from Christine S (Cousin of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent in my experience, kind and caring to visitors and residents alike. Thank you for your kindness at a difficult time.

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Review from Richard W (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mom was only with Grosvenor House for a short time I can only say how wonderful all of the staff have been. They were all so caring, helpful and supportive during the most difficult time and I am so grateful that Mom spent her last days in such a lovely home, surrounded by caring and loving
staff. Thank you all so much.

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Review from S G (Daughter-in-law of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only in your care for 10 days but the love, compassion and dignity displayed has been excellent. Every effort was made to ensure she was made comfortable, loved and completely care for. It has been a home from home celebrating her birthday with bunting. Nothing was ever a trouble
and she was treated as wonderfully in her life and her death. Can't thank the staff enough. God bless you all.

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Review from T B (Son-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was 89 years old with a multitude of age-related health issues. He spent the last three and a half weeks of his life at Grosvenor House and was treated at all times with kindness, respect and dignity. All the staff were caring and attentive - they were absolutely excellent.

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Review from Kim R (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better place for my Mom to spend her last hours. She was very content. The staff were absolutely wonderful. Our every need was dealt with, with love, professionalism and care. Thank you to all of the staff I spoke to, including domestic stay. We have been treated with the
utmost courtesy.

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Review from R S (Wife of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent and all the staff is very professional.

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Review from B B (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at this care home, I am very happy and would recommend it to anyone. Lovely activities and staff.

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Review from A J (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful, the surroundings are very bright and clean. Staff are very respectful to my mum. Overall a very uplifting place.

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Review from C A (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of many years is a resident at Grosvenor House and she is very happy there. The staff are extremely kind to her and she enjoys the food.

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Review from J A (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident at Grosvenor House. She is being well looked after and is happy there. Guests are made to feel welcome. The gardens could do with a bit of care and attention.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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