Havencroft Care Home

Lea End Lane, Hopwood, Birmingham B48 7AS
Submit a Review
9.5 12 Reviews
  • Havencroft Care Home, Birmingham
Havencroft Nursing Home, in the Hopwood area of Birmingham, is a converted Victorian building that specialises in personal care and nursing for up to thirty-two-people.

The home is suitable for wheelchair access, making it able to welcome people with mobility issues, who enjoy a homely environment with comfortable furnishings both in bedrooms and in the lounge areas.

A private garden area is popular among service users during the warmer weather, who have 24-hour access to a skilled and versatile care team.

Show Havencroft Care Home on the Map

Care Provided by Havencroft Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ravi Kang (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Havencroft Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £950
    • Self-Funded Residential Dementia Care £950 – £1,000
    • Self-Funded Nursing Care £1,150 – £1,250
    • Self-Funded Nursing Dementia Care £1,200 – £1,300

  • Fees dependent on assessment.
  • (these prices are only a guideline, please contact Havencroft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site.


Havencroft Care Home Reviews (12)

9.5

Havencroft Care Home has a Review Score of 9.5 (9.488) out of 10, based on 7 reviews in the last 2 years. Over all time Havencroft Care Home has 12 reviews.

Overall Experience

  • 12
  • 0
  • 0
  • 0
  • 0

Date Published

12
1
3
7
5

Review from Joan O (Partner of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was resident in Havencroft for just over a year. He had been in another home for respite and his daughter and I visited others prior to his arrival at Havencroft. The minute we entered the premises and met the staff we knew that would be the place for our much loved one and we were not wrong.
My partner was so well cared for by all the staff regardless of their official role everyone helped out. One never had a sense of hierarchical designation but always a sense of being cared for in a family situation. My partner even had his own herb patch to tend though health did not enable him to do much of the tending. We felt that our loved one received the very best of care and attention and are so very grateful to all the members of staff who looked after him with such tenderness during his final year. Could not have asked for a better home.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the wonderful review, I will pass on the kind comments to the staff. It was a pleasure to look after your partner for the time we knew him - he will be missed as well as the rest of the family. We will continue to maintain the lovely herb patch on behalf of you all!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Daughter-in-law of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only at Havencroft for a few weeks, but during that time, we couldn't fault the care she received and felt that communication between us and the staff was excellent. We would like, as a family, to thank the manager and the whole team who welcomed us into the Havencroft community
and took such good care of my mother-in-law. She was really happy to be there, and we were comforted to know that she was being so well cared for and was safe. Our thanks go to the whole Havencroft team.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Thank you for your kind words. In the short time we knew her, she was a lovely character and will be missed by us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Wife of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Havencroft for 13 months before his passing this week.
As a family, we cannot praise the staff and manager enough for their care and attention to my husband. There was always a warm welcome for us and a genuine interest by carers to learn about their residents.
The carers
had so many practical and person to person skills throughout his stay and we could not have asked for a better place for him to reside in. Thank you.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the kind and thoughtful words, we will share this with the team. Your husband was a lovely person and will be remembered by us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing in Havencroft for five years. The staff are second to none. No complaints.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for your kind words, we will pass this onto the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Havencroft for over a year now. Throughout this time the staff have shown care, understanding and patience. My father has settled in well. The staff are kind and friendly whatever their role. I have great piece of mind that he is receiving a great standard of care.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Hi, thank you for your review and kind words. I will pass this onto the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette P (Daughter-in-law of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Havencroft Care Home for 7 years. She was able to walk and talk when she arrived. Right from the beginning they let her help with the watering of the tubs. She also did a little planting of flowers with them. She has always been looked after so well. The staff (all of them)
are like a family to us. We went into 2 other homes first (dirty and smelly). We cried when we got her into Havecroft after seeing the others.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Thank you for the lovely comments - it's been a pleasure to be looking after your mother-in-law for such a long period of time and being part of the Havencroft family. I will pass on your kind words to the team. Speak soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Wife of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank all the carers and nurses, at Havencroft Care Home for the most wonderful way they handled the sudden death of my husband from a massive stroke. The efficiency, and genuine kindness you all had when looking after him, during his stay, and also me and my daughter, when we arrived
within 20 minutes. We felt no-one could have been more caring and respectful. I was so glad to know that he was not alone and that the carer who held his hands must have been such a comfort to him, I had hoped he would be able to return for more respite, and maybe become a permanent resident.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Dear Margaret,
It was a pleasure to have known and looked after your husband at Havencroft. I will pass on your kind words to our team - please let us know if we can do anything else to support you at this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a brief note to say a big and sincere thank you to you all for the care, attention and support you gave to my mother during her short stay at Havencroft Care Home in 2021. The efforts you made ensured that her final months were spent in a friendly, caring and comfortable environment where she felt
secure but best of all happy. On the few occasions when she left the home she was more than pleased to return to what she now referred to as home. Both the Havencroft staff and the home itself are a credit to your profession and somewhere you should all be extremely proud of.
Once again a heart felt thank you.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Hi Jane, it was a blessing to look after your mother for the time she was with us and she is missed by us all. Thank you so much for the lovely comments, I will pass this over to our team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank everybody at Havencroft for the excellent standard of care that you have all given my mother this year since her arrival in January. You seem to have coped extremely well with all the extra burden created by Covid, and the atmosphere has always seemed safe, discreet, thoughtful and
considerate. As a staff you seem at ease with residents and with each other, a really good team full of expertise and led by a friendly, efficient and hands-on manager. Visiting has always been made as easy as possible, and you were especially kind and generous in the celebrations of my mother's 100th birthday. She has had the best possible support, and it is hard to imagine a better choice of care home in the local area. It has been really good to get to know you all, your work is very much appreciated.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Dear Martin,
Many thanks for your kind words, it means a lot especially during this difficult time. I will share this with all the staff, as it has been a joy looking after your mother and getting to know her lovely family as well. Take care and speak soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome on arrival. All the staff were just fantastic. Nothing was too much trouble.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

We are very grateful for your kind words and I will pass on your appreciation to the staff. We look forward to having you back for respite stays in the future.
Take care and speak soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michele C (Granddaughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the family of our beloved grandad, we would like to express our thanks to all the care staff who looked after our grandad whilst he was with you. He always spoke so highly of the staff and the care he received.
Keep up the good work!

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Dear Michele,


It was a joy looking after your grandad. He was a great genuine character and will be missed by all.
Many thanks for all your kind words, we will feed this back to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael R (Husband of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Havencroft Nursing Home to be the ideal nursing home for the full-time care that my wife requires. The home is accessible at any, and all times. I have found the staff to be very friendly and welcoming and always willing to help out when needed. Residents are treated with dignity and a
smile and encouraged to engage with other residents and the many activities and events the home provides. There are open days where relatives and friends can come and get involved in a fun and relaxed atmosphere. My wife has a lovely bedroom with en suite facilities with lovely views out over the countryside that is always comfortable and clean and large enough to be able to move about in. Mealtimes are very relaxed with nice background music in a large communal dining room. The meals are very good, being hot, plentiful and varied. Overall myself and my family are extremely satisfied by the care provided by the staff and management of Havencroft Nursing Home.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for taking the time in completing the review. We are glad you are happy with the level of care received by your wife and the facilities she resides in. Our staff strive to meet all the resident's needs in the best way they can.
We look forward to making your wife’s stay as enjoyable as possible and I will share your views with all the staff as words of encouragement.
As always, our door is always open for any questions or suggestions you may have in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Havencroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Havencroft Care Home is calculated as follows: ( (64 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Havencroft Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Havencroft Care Home

What types of Care is Havencroft Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havencroft Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Havencroft Care Home have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Havencroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Havencroft Care Home to the centre of Birmingham?

7.5 mile(s) as the crow flies, distance by road may be significantly further.