The Hawthorns Nursing Home has a Review Score of 7.6 (7.634) out of 10, based on 2 reviews in the last 2 years. Over all time The Hawthorns Nursing Home has 24 reviews.
Review from G N (Mother of Resident) published on 19 December 2024
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Reply from Mary Tasker, Home Manager at The Hawthorns Nursing Home
Thank you for leaving us this kind review about the care of your son, the team will be delighted to read it.
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Review from Michelle W (Daughter of Resident) published on 23 July 2023
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Reply from Mary Tasker, Home Manager at The Hawthorns Nursing Home
Thank you for taking the time to write us a review, we really appreciate it.
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Review from Laura W (Daughter of Resident) published on 16 February 2023
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Reply from Mary Tasker, Home Manager at The Hawthorns Nursing Home
Thank you for taking the time to write this review; we really appreciate it. Here at The Hawthorns, we strive to achieve the best for our residents, and so we are really happy to hear that your father had a positive experience. Condolences to you and your family; your father will always be remembered here by us all.
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Review from Lindy D (Wife of Resident) published on 4 January 2023
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Review from Jane P (Husband of Resident) published on 13 October 2021
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Review from E T (Son of Resident) published on 30 July 2021
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Review from P J (Husband of Resident) published on 21 June 2021
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Review from D G (Son of Resident) published on 16 June 2021
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Review from Louise G (Daughter of Resident) published on 4 June 2021
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Review from Yvonne H (Wife of Resident) published on 4 June 2021
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Review from J T (Son of Resident) published on 4 June 2021
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Review from Serena T (Wife of Resident) published on 4 June 2021
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Review from Elaine S (Resident) published on 29 April 2021
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Review from Angela S (Wife of Resident) published on 2 September 2020
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Review from Heather P (Daughter of Resident) published on 5 June 2020
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Review from Karen S (Daughter of Resident) published on 26 May 2020
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Review from Barbara W (Wife of Resident) published on 20 May 2020
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Review from Keith G (Son of Resident) published on 20 May 2020
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Review from Lisa S (Granddaughter of Resident) published on 17 July 2018
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Review from Carole H (Wife of Resident) published on 18 June 2018
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The Review Score of 7.6 (7.634) out of 10 for The Hawthorns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.292 for The Hawthorns Nursing Home is calculated as follows: ( (9 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.292
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.342 Points relating to the number of positive Reviews for The Hawthorns Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 2 Positive Reviews ÷ 9.2 = 0.217
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2019
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