Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.6 81 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.

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Care Provided by Heathbrook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Langley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathbrook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathbrook House Care Home Reviews (81)

Total of 81, showing 1-20
9.6

Heathbrook House Care Home has a Review Score of 9.6 (9.609) out of 10, based on 20 reviews in the last 2 years. Over all time Heathbrook House Care Home has 81 reviews.

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Review from Biddy W (Daughter of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes
her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!

Reply from David Mclean, Customer Service Adviser at Heathbrook House Care Home

Thank you for providing your feedback. We are pleased to hear words such as "friendly" and "kind" being used to describe our staff. Our resident's health and wellbeing are paramount to us, so we will discuss your feedback with the home's manager to help them continually improve their service.


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Review from G B (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It's so nice to hear that our staff went above and beyond to help make your Mum's care last days comfortable. Hopefully you can look back on this and find comfort knowing your Mum received the best possible care.


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Review from H R (Daughter-in-law of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would
keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Heathbrook House Care Home. We are glad to hear that you were made to feel very welcome and you had a positive experience whilst visiting the home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from I C (Respite Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your feedback. It is always nice to hear words like "cheerful" and "helpful" being used to describe our care. Thank you for choosing Heathbrook House for your stay.


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Review from Debbie L (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am
so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope the staff at Heathbrook House Care Home did everything to make the transition as easy as possible for your family and Mum. We hope to continue providing your loved one with the best possible care and we will certainly pass your comments on to the manager.


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Review from J S (Sister of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are made bearable by the kind and considerate staff.
I feel that I leave my sister with kind and caring people.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are glad to hear that our staff are nothing short of supportive and considerate of you and your Sister during what can be such a difficult time. Thank you for choosing Heathbrook House for her care.


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Review from M M (Husband of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.

Reply from Rosie Smith, Customer Advisor at Heathbrook House Care Home

Hello and thank you for taking the time to write the staff at Heathbrook House such a lovely review. It is always wonderful to hear words such as "friendly", "caring" and "efficient" to describe our staff and homes. We are thrilled to hear everything is to your liking and that you feel happy to have your loved one with us.


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Review from J C (Friend of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would like
to say well done to all the team. And a big thank you.

Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope Heathbrook House Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being is an absolute priority, so we are pleased to hear you have noticed a big improvement with the quality of care that we provide. We hope to continue providing your loved one with the best possible care.


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Review from Jane C (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life.
My sister and I spent 10 days by dads bedside as the hospital said he only had
2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath.
The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that your family has happy memories and has had a positive experience at Heathbrook House Care Home. Hopefully you will go away from this feeling like your loved ones received the best possible care.


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Review from G L (Husband of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good.

Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your kind words. We are glad to hear you are happy with the care provided. We hope to continue providing your loved one with the best possible care.


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Review from Zena M (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mom is receiving. She is so happy and really enjoys all the activities and entertainment. The staff are also all so lovely, patient and helpful. I am so grateful to know that Mom is safe and happy. Thank you, it puts my mind at ease.

Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mom in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Gail B (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has always enjoyed staying at the home.
She joins in all the activities and especially enjoys the art/craft sessions and the entertainment.
Many of the staff are friendly and treat my mother well - calling her 'queen.' Some go above and beyond for the home giving their time and money for
the residents. I could not have found a better place for my mother to spend her days.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

We appreciate you taking the time to leave us your comments. It's lovely to hear your mother is treated so well by our staff, and that she enjoys the arts and crafts activities, as well as the entertainment we provide. We hope to continue providing your loved one with the best possible care.


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Review from Dawn M (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend as the care my father is getting is brilliant. The care staff are lovely and helpful, and they go above in the care. There is plenty to do for my dad with activities, which he loves getting involved in.

Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care.


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Review from J S (Husband of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are helpful and courteous. I have no complaints about my wife's treatment, although I would like her hair washed more often, at least every other day. The home is always tidy and clean.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words such as "helpful" and "courteous" being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Julie B (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean caring home from home for my father. The staff go out of their way to make sure everyone is individual One staff member is really helpful.
The nursing staff treat everyone with dignity and are proactive in care.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. It's really nice to hear words such as "dignity" and "caring home from home" used to describe our home and the standard of care the staff provide. We hope to continue providing your Dad with the best possible care.


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Review from J T (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the manager took her position at Heathbrook House Care Home things have turned around for the better.
My dad is looked after so well, caring staff. Activity staff are outstanding. Everyone goes that extra mile.
I enjoy my visits with my dad.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your feedback. We are pleased to hear such positivity and that you can feel at ease knowing your Dad in our care. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from John M (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heathbrook House Care Home has certainly improved the facilities of late. The care has always been to a good standard although the turnover of staff is a concern. Please keep up the good work. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

We appreciate you taking the time to leave us your comments. We are proud to be able to deliver such a good standard of care for all of our residents and we will certainly pass your feedback onto the home's manager to help them continually improve their service.


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Review from P C (Wife of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for and seems content. The staff is very patient and caring.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your lovely review. We are pleased to hear that your Husband feels at ease in our care and that he is content. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Robert L (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, helpful, kind and considerate full stopped kept informed of any change in health.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your lovely review. It is always nice hearing words such as "friendly" and "kind" being used to describe the care that we provide. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from B W (Sister of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was brought to Heathbrook House Care Home 14/4/23 she was in a very weak state having hardly eaten or drunk anything while elsewhere. She settled in quite well at Heathbrook House Care Home and she keeps telling us "They really look after us here and are so kind". the staff do try so hard
to get her to eat or drink something, mostly to no avail but I happened to be visiting on 31/5 when a nurse was feeding her porridge and she actually finished the dish full. then a cup of tea arrived, the nurse kept touching her lip with the cup and she finished the tea. we were all amazed. Never give up, just keep trying.

Reply from Rebecca Kellegher, Customer Service Adviser at Heathbrook House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear Heathbrook House care home did everything possible to make the transition easy and it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Heathbrook House Care Home is calculated as follows: ( (155 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.


Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Heathbrook House Care Home

What types of Care is Heathbrook House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathbrook House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathbrook House Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Heathbrook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heathbrook House Care Home to the centre of Bromsgrove?

1.5 mile(s) as the crow flies, distance by road may be significantly further.