Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.6 81 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.

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Care Provided by Heathbrook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Langley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathbrook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathbrook House Care Home Reviews (81)

Total of 81, showing 21-40
9.6

Heathbrook House Care Home has a Review Score of 9.6 (9.609) out of 10, based on 20 reviews in the last 2 years. Over all time Heathbrook House Care Home has 81 reviews.

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Review from A H (Relative of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cannot begin to describe how disappointed we were with Heathbrook House Care Home - on paper it had everything we were hoping for, for our mum's needs and when we viewed it we were over the moon. I'm just so happy that Mum only went in for respite - the staff that I saw were all lovely but there was
nowhere near enough - some days it was after lunch before Mum was even washed and dressed - and some items that we had taken in for Mum to use to make things easier, were lost.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for taking the time to leave us your comments. We are concerned to hear about this. Please can you contact us on 0113 3604806 so we can look into this further for you


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Review from Jeanette B (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was given a really warm welcome from day one by the friendly staff at Heathbrook House Care Home. They have always gone over and above our expectations in terms of their care of Dad over a number of years. Dad felt his (often firm) opinions were listened to. We could see that he was treated with
respect and genuine kindness by staff past and present. He enjoyed choosing what he liked to eat and chatting to staff. Although he did not choose to take part, there were lovely activities with animal visitors, singing and themed days that many residents enjoyed.
The careful attention to our Dad's health needs and final wishes were exemplary. Our deepest gratitude goes out from our family to you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

We really appreciate you taking the time to leave us your review. We are so sorry for your loss but hope you can go away from this comforted by knowing that your Dad received the very best care at Heathbrook House. Thank you again for your kind words.


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Review from Dan C (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for several years and the care he has received has always been good. The care staff all know him and his likes/dislikes even though he is now at a stage of being non verbal.
The records are well maintained so even though we are unable to see him as often as we’d like (not local for
either son), there is an effective booking system.
Strict Covid restrictions are in place to protect both staff and residents.
In summary I believe his best interests are being met in what I can only imagine is challenging environment. His safety and well being and dignity are met.

Reply from Amanda Barnes, Customer Service Adviser at Heathbrook House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.


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Review from Amanda C (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been in Heathbrook now for 2 months after a 1-month stay in hospital. She is cared for very well; the staff are very patient with Mom and I am always contacted if there are any changes to her care plan. I have been to see Mom now 4 times since admission and find that the staff are always very
attentive and the home is very clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing us to care for your mom.


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Review from Corinne H (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Heathbrook after a stay in hospital. I always said I would not like her going into a home, but she was not capable or safe to go back to her own home. From day one the staff could not do enough for mum and myself. They were caring supportive and did everything to help mum settle in which
was hard for her with her dementia. I cannot thank them enough for looking after her especially towards the end of her life and making it possible for me to be with her at the end especially in these difficult times with covid. All though Heathbrook is a home for the residents, the staff gave myself and family support above and beyond their remit. I cannot thank them enough.

Reply from Melanie Cope, Customer Service Adviser at Heathbrook House Care Home

We thank you sincerely for taking your time to leave such a touching and wonderful review. We are so sorry for your loss, please let us know if there is anything further we can do for you at this time. We appreciate how difficult it can be to make the move into a care home and endeavour to make this as easy as we can for the families and relatives involved. We are so glad that during mums time with us you all felt supported and cared for. We will be sure to pass your lovely words on to the relevant people.


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Review from H S (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Heathbrook House have really helped my dad settle well into full-time care. They manage his medical needs really well and deal patiently with his dementia. He did not want to move into care but they were patient when he arrived and within weeks he was happier and more content
than he had been for years.
The food is lovely, lots of varied activities to stimulate and encourage social interaction. The “Daily Sparkle“ newspaper is very popular with short articles, old stories to reminisce and puzzles.
Dad's move into care was so made much easier than I expected and I felt very supported emotionally too.
The home has dealt well with Covid and the visiting room with glass partition and intercom works well even for those with dementia.
It will just be so lovely when we can go in and visit in person.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for your lovely review. It is always nice to hear from families that they feel so supported through this journey. We are so happy that your Dad is content and happy in our care. Thank you again.


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Review from Sue B (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Heathbrook since September 2019 and my mother and myself are very pleased with this care home. They have treated my father with respect and kindness and have a very caring, understanding and helpful atmosphere within the home. My dad feels very secure and we can see by his behaviour
that he's very relaxed and happy within this environment.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for your lovely review. It is always lovely to hear from family members who feel like their loved one is so well cared for and looked after. We hope to continue providing your Dad with the best possible care.


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Review from Samantha P (Next of Kin) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the wonderful end of life care they provided to my Mum from July to September 2020. The nurses, care staff, activities team and management team were all outstanding. They treat residents like their own family. They took time to get to know Mum and also me and were
a great support during this terrible time. They genuinely care about the residents and they treated Mum with absolute care, patience, total kindness and with utter respect. They ensured Mum had dignity at all times. Room was lovely and was clean. Food and refreshments in abundance (even though Mum was not eating much due to her illness). Personal care needs were taken care of extremely well and clothes were always properly washed and ironed and mum dressed well. Contact was maintained with Mum and me through Facetime sessions. I was able to visit in last week of Mums life and I was there at the end. The team were so caring and supportive at all times. I highly recommend this care home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from E T (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heathbrook House, in my opinion, having a parent there is a very caring, loving and professional nursing home.
I have only known kindness, understanding to my mom and myself. You are informed and kept up to date with situations regarding their needs and health issues.
I have only good things to say
about Heathbrook House and I'm glad my mom is a resident there.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.


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Review from D H (Niece of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was transferred to Heathbrook House in July 19, since then he has made a massive improvement. My uncle is now walking with his frame, he laughs again and thankfully he is enjoying his life again.
My family truly believe that the constant care he has received from the staff has saved his life.
He has been singing, eating well and smiling a lot. The staff truly care for all of the residents and we no longer have to worry about his care. We know he is in safe hands. I would recommend this care home absolutely. A big thank you.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for trusting us with your uncle's care. We are very happy to hear you are satisfied with the quality of our care.


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Review from J J (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is new to Heathbrook House just before lockdown. I am so pleased with the care and support Mum is receiving. We facetime twice a week also, phone twice a week. Staff are always happy to support Mum with the phone. Mum always looks clean, happy and well cared for. An excellent home, all the staff
are so dedicated.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from J I (Wife of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful staff, always friendly and happy. Have been impressed with the way the pandemic has been coped with and how topical events (like VE Day) have been incorporated into activities.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from R B (Son-in-law of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home has nothing but care and compassion towards my father-in-law.

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Review from G F (Son of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the care of my father. He asked for his room to be altered around; which the staff did. He had a brand new TV fitted. He was on permanent oxygen; which did not stop him from moving around the home, and they also supplied him with smaller oxygen cylinders for going out. The care of
the staff and nurses was wonderful, and they were so kind as well as efficient. Nothing was too much trouble. Excellent.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We really appreciate the kind comments.


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Review from S H (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the staff who looked after my father in the last weeks of his life. They all showed compassion and quite obviously cared for people they were looking after. I would definitely recommend Heathbrook House.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We really appreciate the kind words and thank you for trusting us with your fathers care.


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Review from T F (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are courteous; very helpful and caring. I can relax knowing my husband is in good hands.

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Review from M S (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathbrook House Care Home provides a kind, caring and professional service.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “Caring” being used to describe our care.


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Review from P F (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time we visited the home we knew we had chosen the right place for my father. The care he receives every single day is consistent and could not be better. He is always treated with compassion and kindness from every member of the team. The carers, in particular, have forged a wonderful
relationship with my father enabling him to feel dignified, respected and valued in every aspect of his stay.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We are very grateful for your kind words. Thank you for trusting us with your father's care.


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Review from J M (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for just over 12 weeks. She came here for end of life care as she had terminal cancer. From the moment she arrived, she relaxed and clearly felt safe. Her pain management was excellent right up until she passed away, which was very important for us both. The atmosphere
was always welcoming and peaceful, and I was delighted with the way my mother was treated. I live 75 miles away and visited very regularly, but was never worried about leaving her in this loving care.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We are saddened to hear about your mothers passing. Please let us know if there is anything else we can do to help. We can only hope that you can go away from this feeling like she received the best possible care.


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Review from Joanna B (Niece of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff enough for not only the care but the support given to my uncle and family. Nothing was too much trouble for them, always had time to explain things to us as a family in non-medical terms. It wasn't like a nursing home, it was like a home. If my uncle wanted an ice lolly, one was
found. I was expecting to buy one from the nearest shop. For end of life care, I would recommend this home for someone to spend their last weeks as the care was fantastic.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for trusting us with your uncles care and we really appreciate the lovely feedback.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Heathbrook House Care Home is calculated as follows: ( (155 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.


Awards / Recognitions (8)

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