Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.6 79 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.

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Care Provided by Heathbrook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Langley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heathbrook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathbrook House Care Home Reviews (79)

Total of 79, showing 41-60
9.6

Heathbrook House Care Home has a Review Score of 9.6 (9.626) out of 10, based on 18 reviews in the last 2 years. Over all time Heathbrook House Care Home has 79 reviews.

Overall Experience

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  • 19
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Date Published

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Review from Robert P (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so helpful, friendly and welcoming to my father helping him to settle in. The staff have organised fund and entertaining activities such as a sea-side afternoon party, making the home a relaxing and pleasant environment.
The staff have been exceptional could not recommend highly
enough. Thank you to all the staff for all your support!

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your praise, Robert. We are glad to hear your father has settled in well. Thank you for trusting us with his care.


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Review from R O (Daughter-in-law of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the level of care my father-in-law has received. Not only have the staff ensured his medical well-being and his general health but everyone has been so friendly, kind and caring, making him feel welcome in his new home. Nothing has been too much trouble. I am so grateful
to all the staff who are taking excellent care of my father-in-law.

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Review from Betty P (Daughter-in-law of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very nice comfortable home. Staff excellent, friendly, helpful, cheerful, courteous always. Food is good. The only thing is the rooms need to be redecorated in cheerful colours. A bit dull and maybe a phone point! Otherwise very pleased with the overall standard of care, but maybe more activities.
None seen, only St Patricks day.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Christine R (Niece of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathbrook House Care home is amazing. Lovely staff and 100% care. Very clean and well kept. Auntie is very happy at Heathbrook House. I would recommend 100%. Auntie has dementia and her problems are dealt with extremely well. I am very pleased with the home.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your auntie in our care.


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Review from Susan C (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was resident at Heathbrook for 4 months,m receiving palliative care for terminal skin cancer of the cranium. The staff all treated him with kindness, patience, gentle attention and were professional at all times. As his condition deteriorated he was afforded respect and dignity. The food
was monotonous and uninspiring, bland and relatively tasteless. Nevertheless, the kitchen staff did all they could to tempt my husband to eat. The most difficult task was dressing his head at the cancer site. It was challenging and difficult but the staff never made my husband aware of that.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Rosalind F (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my husband has been second to none. We had great difficulty in finding a home that would take him. We were made to feel welcome immediately by all members of staff. Residents are treated with dignity, kindness and the greatness of care. Food is also excellent. Thank you Heathbrook family.
Treated with great kindness and understanding.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from Tim F (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a rough start finding a home for Dad, then Heathbrook were involved. They have been faultless from the start, they have treated all of us with such care and the dignity they give families and residents is faultless.
I could not ask for better for my family. It is a beautifully kept home and
every member of staff deserves a medal in my mind. Fantastic.

Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from Karen O (Respite Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was a lovely, caring home. I was looked after so very well, nothing was too much or too small. I was made so welcome, it was home from home. The care workers were very well mannered and helpful, and very, very kind.
The home and rooms were very clean.
While I was there my mother passed away
and they made sure I was ok, keeping popping to talk and make sure how I was feeling. After worrying about going away, not knowing as have nothing to do with care homes before, I didn't want to leave.

Reply from Josephine Gaupholm, Customer Adviser at Heathbrook House Care Home

Thank you for your review of Heathbrook House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff making you and your mum feel welcome. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team


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Review from D W (Niece of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents treated with dignity and respect. Patient staff who devote their time to caring. Happy that my auntie is being looked after.

Reply from Josephine Gaupholm, Customer Adviser at Heathbrook House Care Home

Thank you for your review of Heathbrook House Care Home. We are happy to hear that you had a positive experience with the home and appreciate your comments regarding the treatment of the residents and staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from J J (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff, always polite. Home is clean and tidy. Kitchen has lots to offer for residents.

Reply from Natalie Krisman, Customer Service Advisor at Heathbrook House Care Home

Thank you for your review and I'm glad that you are happy with the home.


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Review from W N (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

Reply from Stephen Rondel, Customer Adviser at Heathbrook House Care Home

Thank you for your review.


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Review from David and Angela R (Brother-in-law of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother in law was a resident at Heathbrook from March 2016 - November 2017.
During the whole of that time, he was looked after most excellently by the staff. He was extremely happy and often remarked on the excellent food.
We can only offer our grateful thanks to everyone at the home for their
care.

Reply from Jayne Duck, Customer Services Administrator at Heathbrook House Care Home

Thank you for your review and kind words. It is so nice to hear that your brother in law was happy in our care.


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Review from Barbara W (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at this home for the last two months of her life. The care she received was kind and compassionate but also very professional. We couldn't have wished for anything more. Thankyou to everyone who was involved in her care, from all the family.

Reply from Jayne Duck, Customer services administrator at Heathbrook House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that in time it will give you comfort knowing that your mum was well cared for in our care.


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Review from Helen C (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Heathbrook House in September 2017. He was suffering with widespread terminal cancer. The care and kindness he received from the nurses and all the staff was exemplary.
Unfortunately, he lost his battle with cancer. In his final few weeks, he was kept as pain-free as possible
and treated with dignity and respect.

Reply from Jayne Duck, Customer Services Administrator at Heathbrook House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time knowing that your husband was well cared for will be of comfort to you.


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Review from Richard P (Respite Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Heathbrook House was very pleasant and enjoyable right from my arrival to my departure (ten days), I felt most welcomed. Once I had explained my level of needs I was monitored/helped as requested.
Watching staff with other residents in far worse condition to myself, I saw caring, patience
and lots of compassion under some difficult situations.
The meals during my stay were varied, appetising, nutritious and substantial, in fact, my appetite increased over my stay.
With no rain and a beach, I could not have stayed at a better 'holiday hotel' and the underfloor heating at Heathbrook House is a dream!

Reply from Jayne Duck, Customer services administrator at Heathbrook House Care Home

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come again and stay with us for a while.


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Review from S C (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome was extended to my husband and all the family at Heathbrook House Care Home. The staff provided care that is above and beyond expectations. Providing excellent care to suit each individual's requirements.
Rooms are homely and have a lovely view of the surrounding gardens. The
menu is of a very high standard and any individual requests are met. Overall excellent.

Reply from Jayne Duck, customer services administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Yvonne S (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here for post-op respite care. Have received very good care. Staff professional and friendly. Nothing is too much trouble. Food excellent.

Reply from Jayne Duck, customer services administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from B E (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention.
Pleasant and friendly staff.
Visitors are made very welcome.
The cleanliness of the home is excellent.

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Review from D M (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very pleasant, clean and well kept.
My uncle has access to the small but well cared for gardens.
The food is of a high standard with a wide choice and you are able to request specific items if preferred.
The food is freshly prepared in the kitchen.
The staff are friendly and professional.
They
treat the residents with dignity and nothing seems too much trouble.
They are enthusiastic to ensure that a range of activities are planned to stimulate and entertain the residents.

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Review from J D (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has resided at the home for almost three years.
During that time he has declined in his condition of dementia and has gone from being active to chair/bed bound.
Throughout this period he has always been treated with dignity and respect and his care has been appropriately managed in line with his
needs.
The care staff are kind and considerate with all the residents and try very hard to give support appropriate to their needs.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Heathbrook House Care Home is calculated as follows: ( (143 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 214 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.


Awards / Recognitions (8)

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