Review from D M (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

The care home is very pleasant, clean and well kept.
My uncle has access to the small but well cared for gardens.
The food is of a high standard with a wide choice and you are able to request specific items if preferred.
The food is freshly prepared in the kitchen.
The staff are friendly and professional.
They

treat the residents with dignity and nothing seems too much trouble.
They are enthusiastic to ensure that a range of activities are planned to stimulate and entertain the residents.

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Review from J D (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

Dad has resided at the home for almost three years.
During that time he has declined in his condition of dementia and has gone from being active to chair/bed bound.
Throughout this period he has always been treated with dignity and respect and his care has been appropriately managed in line with his

needs.
The care staff are kind and considerate with all the residents and try very hard to give support appropriate to their needs.

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Review from Julie E (Daughter-in-law of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

A very good impression when we arrived to initially view the care home.
It appears professionally lead by the manager and under manager who are always available to discuss any matters that arise.
The staff are very friendly and each member always has time to say 'hello' in passing etc.
A pleasant

reception and activities staff.
The staff are very keen that anything discussed is dealt with quickly and requests sorted promptly.
The rooms sometimes need a bit more of a thorough vacuum etc, seems this is not done daily.
Sometimes a bit more support generally could be taken.
A great conservatory.

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Review from R D (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother first went in for a months respite in December 2016.
She went into hospital for a month and went back to Heathbrook for care as she couldn't look after herself.
The staff were friendly and professional in looking after her. She required palliative care in the last few days and this was

excellent.
Support was extended to myself and my brother.
I would have no hesitation in recommending this care home.

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Review from Sue K (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

A beautiful home, lovely rooms, professional friendly, caring staff.
Five stars.
The manager and deputy manager manage exceptionally well.

Reply from Jamie, National Development Manager at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from I B (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

An exceptional friendly service, attentive caring staff.
Nothing is too much trouble, making the last few months of my mother's life special.

Reply from Jamie, National Development Manager at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from P F (Cousin of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

Couldn't fault the care and compassion. Kept me informed of progress. Plenty of visits and attention by staff and doctors.
After her death, they provided support and advice on how to proceed. Marked down a little on cleanliness because decorating was in progress so not the staff's fault.
Overall the

premises and staff were first class.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for sharing your lovely feedback. We are so sorry for your loss. I am so pleased that they provided the care and compassion that your cousin needed. I will share your kind words with the home manager. Thank you again, The Bupa Customer Care Team

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Review from H H (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at the home since November 2013. Firstly with my father and since 2015, on her own. The staff have tried to make my mother at home and appear to care for her greatly. She is always smartly turned out, clean and well cared for. The staff are very kind to her and supportive during my

father's death.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for your lovely review. Our duty is to make the residents feel at home, so I am very happy to hear that this has been reflected within her stay. I am so pleased that you are happy with the care your Mother is receiving. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team

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Review from Susan R (Sister-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

My brother-in-law has settled in well.
Excellent care was given to him. The staff are very kind and considerate.
I would thoroughly recommend this home for long term or short term care.
His room is well appointed, warm and comfortable.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for your kind feedback. I am so happy to hear that you would highly recommend this home to other people. I am pleased that your brother settled in well to the home and that the staff provided the care that he needed. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team

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Review from Sally H (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

I have always found Heathbrook House to be a very welcoming place. Staff are always polite and friendly and extremely helpful to dad nothing is too much trouble. They are extremely approachable and always make the family welcome. All in all, this has helped dad to settle into the care home environment

very well.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your kind review. I am so pleased to hear that your Dad has settled in well to the home. I will pass on your lovely feedback to the home manager so he can feed back your comments to the staff. The Bupa Customer Care Team.

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Review from Barbara C (Friend of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care.
The staff are very caring and visitors are always looked after and made welcome.
The food is excellent.
There is plenty of choice on the menu.
We could not find a better nursing home.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your lovely review. I am so pleased the care has been exceptional. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

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Review from G B (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been staying at Heathbrook House for 4 weeks now for respite. All the staff and managers are very friendly, kind and caring. Every week I have a newsletter to read what is going on in the home. There is also a menu which is very varied and well presented. Heathbrook House has a wide range of

activities available each day of the week which I really enjoy. There are lots of services for the residents to use, like laundry, which is very well run and staff can arrange appointments for you, like hairdressers, chiropodist, which are at an additional cost.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M C (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

Our thanks to all the staff at Heathbrook House for their first class care of our mother during her 9 months stay. We found the staff not only very professional but friendly and compassionate to both our mother and to us as a family. A lovely nursing home which feels like home with good facilities and

excellent food. Well done.

Reply from Jayne Duck, Customer srevices administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sandra B (Sister of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My sister was in Heathbrook House for the last four months of her life. She had numerous illnesses including cancer.
Previously she had been in another nursing home where it was extremely distressing to see the lack of compassion, care and activities.
When we moved her to Heathbrook House we were

very tentative and watching to make sure that we had made the best choice for our sister's care. We were ecstatic! Heathbrook House is purpose built. The rooms are like spotless hotel rooms with their own en-suites.
Cleanliness is second to none.
She was now being cared for with so much dignity and love by all the wonderful staff. Everyone including management, nurses, care assistants and all took a personal interest in her.
She enjoyed her days spent in the lounge where lots of different activities take place every week loving the sing-a-long and games that were organised so well by the activities organiser. The food was very appetising and variations to the menu were no problem.
Our family were kept well informed of everything that was going on in my sister's life to the end where she was made extremely comfortable and could not have been better cared for.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Tony F (Son-in-law of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience

From the onset of my mother-in-law early February 2015 until her death at almost 96 on 8th January 2016 she had excellent care and sympathy. Having changed our house for her to live with her daughter and me. After a spell in a hospital, we were advised that she needed 24-hour care. By good fortune

Heathbrook was only 5 mins walk from home. If she had to be anywhere other than our house we could not have been more pleased with the treatment and care she was given at Heathbrook House Care Home for the 11 months she was there. My wife and I would have no hesitation at all to recommend Heathbrook House to anyone requiring a care home.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Susan G (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience

Excellent nursing home. Every one of the staff gave dignity and genuine care to my mother. Nothing was too much trouble and if I had any concerns or questions there was always someone to help. If I felt my mother needed any attention I only had to ask and immediately someone was with her to attend to

her needs. I felt 100% confident she could not have been better looked after and had peace of mind when I had to go home. My thanks to everyone at Heathbrook House.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Lizzie D (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the staff at this wonderful home. My father went for a week of respite care and by the end we would have loved him to stay. The staff all said they wanted him to stay, and even he, though suffering from the early stages of dementia, as well as having some physical needs,

managed to verbalise that though he had been unsure at first, he really liked it and the staff were lovely! This said it all!

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sharon N (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience

From the very first phone call to Heathbrook, I was filled with confidence in the care that my dad would received during his stay at Heathbrook. All the staff are obviously all singing from the same hymn book, because whatever their role within the home, they did their job to extremely high standards

and did it with a smile, which makes all the difference. Although my dad was the resident, my brother and I were there a lot and were also treated in a friendly, helpful manner, again by all the staff, which went a long way to help during a very difficult and stressful time. We can't thank Heathbrook enough for being there for us all, they all deserve a medal, and a pay rise!

Reply from Emily Wilson, Customer Service Administartor at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Louise F (Daughter of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience

My mom went into Heathbrook after home care providers could not manage her disabilities any more. Mom was very settled there and relaxed into her environment very well. The staff were always polite, thoughtful, very helpful and loving towards mom and us as a family. Through a very difficult last few

weeks of moms life there, the staff were amazing with mom and always very kind and supportive to us all. We would highly recommend Heathbrook nursing home to anyone.

Reply from Rachel Elliott, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jan D (Sister of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience

My brother had been a resident of Heathbrook House since February 2010 and in receipt of excellent care.
His life ended after a short illness on December 30th, 2015 aged 80 years. Having my brother resident at Heathbrook has been a privilege. The last 6 years have been the most tolerable and for

the most part, inclusive time for us both; he had spent 59 frustrated years existing in various mental health units, hospitals and community homes where he failed to engage with anyone and retreated into his own secluded, lonely world.

Soon after my brother arrived at Heathbrook House, I learned to trust the integrity of the senior nurses on Willow. They gave chance to stand back and know that he had been given the best possible care, even when he strongly resisted it. The need for my personal advocacy ceased to be important as I knew that he was in safe hands. When it came his end of life care, he was still treated with loving care and attention;; he retained his dignity to the end.

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Heathbrook House Care Home

Care Provided by Heathbrook House Care Home

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Funding & Fees Guide for Heathbrook House Care Home

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