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The home welcome visitors at any time, all they ask is that mealtimes are avoided where possible so they can focus on supporting the people that reside at the home to enjoy their meals, this is unless visitors would like to have a meal with their loved one, which in this case, please contact the home prior to visiting to book a meal.
Parking onsite at the front of the home.
Henwick Grange Nursing Home has a Review Score of 8.4 (8.365) out of 10, based on 8 reviews in the last 2 years. Over all time Henwick Grange Nursing Home has 26 reviews.
Review from N M (Son of Resident) published on 26 February 2025
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5.0 out of 5
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Review from David H (Son of Resident) published on 20 September 2023
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4.0 out of 5
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Review from N M (Son of Resident) published on 26 July 2023
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4.0 out of 5
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Review from John H (Son of Resident) published on 25 July 2023
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5.0 out of 5
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Review from Hazel H (Partner of Resident) published on 21 July 2023
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Overall Experience
5.0 out of 5
Reply from Sam Chontow, RM at Henwick Grange Nursing Home
Thank you for your lovley review, Hazel. We are a family here at Henwick Grange, and we are delighted we have achieved this for you and your loved one.
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Review from Lynda J (Friend of Resident) published on 21 July 2023
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Overall Experience
3.0 out of 5
Reply from Sam Chontow, Registered Manager at Henwick Grange Nursing Home
Thank you for taking the time to write a review for Henwick Grange Care Home. We take your concerns seriously and we would very much like an opportunity to discuss with you, please feel free to come and discuss this on your next visit to the home.
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Review from J R (Daughter of Resident) published on 11 July 2023
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Overall Experience
4.0 out of 5
Reply from Sam Chontow, Regional Manager at Henwick Grange Nursing Home
Jackie thank you for your positive review, I will ensure it is shared this with all the staff at Henwick Grange.
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Review from G M (Daughter of Resident) published on 7 July 2023
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Overall Experience
2.0 out of 5
Reply from Sam Chontow, Regional Manager at Henwick Grange Nursing Home
We are very sorry to hear you feel this way. We always thrive to do our best and offer the best care to not only the residents in our service but to the families who visit too. Please do come and see management on your next visit so we can talk through your points and aim to improve on your concerns.
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Review from Julie C (Niece of Resident) published on 23 December 2022
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5.0 out of 5
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Review from Gilly B (Wife of Resident) published on 28 June 2022
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5.0 out of 5
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Review from T A (Daughter-in-law of Resident) published on 9 June 2022
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5.0 out of 5
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Review from J M (Wife of Resident) published on 19 January 2022
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4.0 out of 5
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Review from Wendy M (Daughter of Resident) published on 29 December 2021
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4.0 out of 5
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Review from Judith H (Friend of Resident) published on 16 November 2021
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4.0 out of 5
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Review from M B (Son of Resident) published on 8 November 2021
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5.0 out of 5
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Review from Jayne S (Grandson of Resident) published on 8 November 2021
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4.0 out of 5
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Review from Roy E (Husband of Resident) published on 28 October 2021
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5.0 out of 5
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Review from M A (Wife of Resident) published on 13 October 2021
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5.0 out of 5
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Review from I S (Wife of Resident) published on 24 November 2020
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5.0 out of 5
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Review from Karen L (Daughter of Resident) published on 17 November 2020
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5.0 out of 5
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The Review Score of 8.4 (8.365) out of 10 for Henwick Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.229 for Henwick Grange Nursing Home is calculated as follows: ( (44 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 96 Ratings = 4.229
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.136 Points relating to the number of positive Reviews for Henwick Grange Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 6 Positive Reviews ÷ 11.2 = 0.536
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2022
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