Other Care Homes you may be interested in:
Please discuss with the home manager
The home welcome visitors at any time, all they ask is that mealtimes are avoided where possible so they can focus on supporting the people that reside at the home to enjoy their meals, this is unless visitors would like to have a meal with their loved one, which in this case, please contact the home prior to visiting to book a meal.
Parking onsite at the front of the home.
Henwick Grange Nursing Home has a Review Score of 8.4 (8.365) out of 10, based on 8 reviews in the last 2 years. Over all time Henwick Grange Nursing Home has 26 reviews.
Review from Alice W (Niece of Resident) published on 21 September 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Tina Patten, Home Manager at Henwick Grange Nursing Home
Thank you so much for such a great review. We strive to make sure our care home feels like a home away from home to our residents and we are happy to read your kind words. It was a pleasure to have your Aunt at our care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P D (Son of Resident) published on 25 August 2020
Submitted via Postal Card •
Report
Overall Experience
2.0 out of 5
Reply from Tina Patten, Home Manager at Henwick Grange Nursing Home
Thank you for taking the time to leave the review. We would like to assure you that we strive to consistently deliver the best possible quality care. We provide the residents with a wide variety of foods, which includes safe and basic foods such as brown bread but we also go above and beyond to cater to individuals' requirements and are more than happy to provide cream crackers upon request. We believe that we have never received this sort of request from you or your relative. According to our records, your relative is in direct contact with the social worker and the feedback they receive is that they are very happy with the care provided. If you would like to discuss this further please don't hesitate to contact us.
Kind regards,
Henwick Grange Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Son of Resident) published on 21 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Tina Patten, Home manager at Henwick Grange Nursing Home
Thank you for taking the time to leave the review. Providing the best possible quality service is of paramount importance to us and we are glad that your dad's well being has improved and you are happy with his stay with us. If you need anything at all, please don't hesitate to contact us. Kind regards, Henwick Grange Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Son of Resident) published on 20 August 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tina Patten, Home Manager at Henwick Grange Nursing Home
Thank you for taking the time to leave the review. We strive to deliver an excellent service and we are glad to know that you are happy with the quality of care and food provided at our home. Thank you for your feedback regarding the events and activities, we appreciate any feedback as it helps us continue improving further. Kind regards, Henwick Grange Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine E (Daughter of Resident) published on 27 June 2019
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie B (Daughter of Resident) published on 25 June 2018
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.365) out of 10 for Henwick Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.229 for Henwick Grange Nursing Home is calculated as follows: ( (44 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 96 Ratings = 4.229
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.136 Points relating to the number of positive Reviews for Henwick Grange Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 6 Positive Reviews ÷ 11.2 = 0.536
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
