Herons Park Nursing Home & Dementia Unit

Heronswood Road, Spennells Wood, Kidderminster DY10 4EX
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9.5 64 Reviews
  • Herons Park Nursing Home & Dementia Unit, Kidderminster
Herons Park Nursing Home & Dementia Unit is an established home with a good local reputation situated in a parkland setting.

The main home, which has been extensively refurbished and upgraded, has a new build separate dementia unit that was previously awarded Gold accreditation by the DSDC (Dementia Services Development Centre).

The Home's facilities include a small hairdressing salon, beauty treatments available on request, free bar drinks from the bar, WiFi, a range of activities including outings/day trips as well as a variety of entertainers and freshly prepared, locally sourced food.

The home has a team of specialist nursing and care staff that deliver nursing and dementia care to the highest standard.

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Care Provided by Herons Park Nursing Home & Dementia Unit

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 82 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Morgan-Iqbal (Registered Manager)
  • Admission Criteria
    • Ages from 20 to 110
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at most hours, however some times can be busier than others. If in doubt please ring the Home beforehand.


  • Parking

  • Car park on site.


Herons Park Nursing Home & Dementia Unit Reviews (64)

Total of 64, showing 1-20
9.5

Herons Park Nursing Home & Dementia Unit has a Review Score of 9.5 (9.537) out of 10, based on 11 reviews in the last 2 years. Over all time Herons Park Nursing Home & Dementia Unit has 64 reviews.

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Review from B H (Respite Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at the Herons Park Nursing Home for 2 weeks for respite care following a major kidney operation. Everyone was very kind, considerate and respectful during my stay and I was very well cared for in every sense. It made a huge difference to my recovery.

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Review from Mary T (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received at Herons was excellent. Dad was at Herons for nearly three years and was treated with care, kindness and understanding throughout. He found his declining abilities difficult to accept and this caused anxiety and frustration in him at times. Time was spent talking and listening
to Dad and he was taken out on visits and shopping trips when he was able to do so. Staff really supported him in using the phone to call us and keep in touch. Friends and family were welcome to visit at any time and we received a cheerful welcome. There was always something going on, the staff got involved in things and created a genuinely happy atmosphere. The most positive thing was the way all the staff who work there really do care. Dad's end of life was care was superb. He was treated with dignity and died peacefully. We were also shown great kindness at this difficult time. Many thanks to everyone at Herons.

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Review from George M (Power of Attorney of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to the resident is very good. The staff treat them with patience and dignity. They provide activities in which residents can participate (or not) as they wish. Family and friends of residents are encouraged to talk with the staff and any queries are dealt with sympathetically and appropriately.
Herons Park is a very friendly place in which all can feel at 'home'.

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Review from Martin J (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to extend an enormous thank you to you and your staff for the amazing care shown to our father. When my sisters initially viewed your care home, they knew immediately it was the right place for our father. The caring, loving atmosphere was very apparent. Your staff took great care of my
father, affording home dignity and respect. Not only did you care for my father, but you also cared for our whole family with kind words and incredible hospitality. Please pass on our family's enormous gratitude to all your staff.

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Review from Andrew P (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my Mother, I would like to record my thanks and the gratitude of our family for the care that she received during the two-and-a-half years she was a resident at Herons Park.
The standard of care provided has been of a high quality throughout her stay and, despite her deteriorating
physical condition which made this a very difficult final period of her life, she was as happy as possible. She was certainly comfortable and felt secure.
The high levels of cleanliness, the facilities available, and the quality of the food she received were important to us. Of even greater importance has been the quality of care provided by the team of staff. This has been excellent. Mum was treated with respect which enabled her to retain some dignity as her body failed her. Her care felt personal; it was attentive and thoughtful and such kindness from staff who are busy and are carrying out such a challenging role is what makes them special.

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Review from Richard S (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent only a few weeks here following her discharge from the Hospice and the care was exemplary. At such a difficult time, the staff were amazing and so kind and supportive to all the family but especially my dad. Her death, whilst tragic was handled delicately and with all the sensitivity
you would need and again this is tantamount to the kindness and quality of all the staff working there. It's difficult when choosing a care home, for someone like myself who has a lot of experience of them in my job role (GP), I know a lot of places are struggling as a result of poor funding and the morale and ultimately, care, suffers as a result but from the moment my father I visited we knew this wasn't an issue here. I am incredibly grateful to the staff for all their hard work, care and support in giving my mother a dignified and respectful death. Thank you.

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Review from J T (Relative of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the staff for all their support, kindness and love they showed my mother when at Heron's Park. A big thank you to all the staff on the dementia unit. All the best for future care.

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Review from Margaret H (Respite Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent two weeks for respite care at this wonderful care home and have to say what a pleasant experience it was. The care that I received was superb. The staff are all so helpful and really nice. I was treated with great respect and kindness throughout my stay. The food is really good, homemade
and served beautifully. I cannot find fault in this care home and would highly recommend it.

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Review from Shona B (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me father was transferred here from hospital for end of life care which was never going to be easy, but the wonderful staff here made his last few weeks the best they could be. Every time we visited here we were warmly welcomed, everyone had a smile and whenever we were here someone popped in at least
once an hour to check all was well with him.
Our experience of Herons Park could not have been better, the staff were 100% amazing, even down to the trainee students on placement. The environment was spotlessly clean, food was nice. Well done Herons Park Nursing Home.

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Review from Marc F (Grandson of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had been at the nursing home for nearly five years, in that time she moved from the nursing unit to the dementia unit, of which were both excellent. For me personally, my nan being as when she went in was a big thing for her. The staff have been amazing, from kitchen staff to cleaners, to nurses
and maintenance staff! I highly recommend this nursing home!

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Review from Alison M (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Herons Park Nursing Home & Dementia Unit was somewhere my mum went for respite. From entering the home the staff were welcoming, friendly and the atmosphere lovely. The care my mum received was exemplary and nothing was too much trouble for staff in all departments.
My mum whilst in Herons Park Nursing
Home & Dementia Unitsaid that she was looked after beautifully and the meals were marvellous.
Sadly, my mother passed away while there but the dignity and respect and loving care shown to my mum and ourselves as family was amazing in her final days, cannot fault the dedication and compassion all staff have shown.

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Review from Linda T (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only had a two-week stay at Herons Park after we discovered his cancer had spread and he was in need of end-of-life care. From the first moment I visited Herons Park, I was struck with how genuine, kind, caring and helpful all the staff were and what a lovely home it was. Even though this
was an extremely sad time in my life, I enjoyed coming to spend time with dad as I knew he was in safe, caring hands with a lovely family who also welcomed me visiting at all times of the day and night. I know dad enjoyed his final days at Herons Park, laughing and chatting with the staff for whom nothing was too much trouble when it came to keeping him comfortable and pain-free. Sadly my father has now passed away, but I will always be eternally grateful to the fabulous staff who treated my father and all the family with such kindness, sensitivity and dignity.

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Review from Sally J (Wife of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very positive experience with you and are so pleased with all the help, encouragement and information we received. This has enabled us to cope with my husband's death with a confidence we would not have had. Our heartfelt thanks and good wishes to all involved.

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Review from Jan B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home and the staff were always happy and helpful. When my mom was there, care was really good. When Mom was on end-of-life care, they looked after her and us, as a family, really well.

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Review from Michael T (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Carers who genuinely care. Good nursing staff, enthusiastic activity team and first-class management, who keep it a well-run home.
Can't fault it.

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Review from Mandy C (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom had recently received dementia and end of life care at Herons Park Nursing home. All the staff were professional, compassionate, respectful and just completely amazing in the care they had shown my mom and my family while visiting. Nothing was too much trouble. We were allowed to come and go
any time we liked and my mom could not have received any better care. She was kept spotlessly clean and comfortable and you could clearly see all protocols were put in place to keep her feeling safe and at the end as comfortable as possible. End of life care was explained to us as each step was taken to keep mom out of pain and comfortable. Inside the home is spotless and Mom's room was a very good size and we could take in things from home to make it feel comfortable and familiar. Herons Park was a happy vibrant place to visit and it has made what was such a very difficult time more bearable. Thank you from the bottom of my heart you are all angels.

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Review from Jean B (Resident) assisted by family/friend published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I immediately felt very well looked after, nothing was too much trouble. The staff were very friendly and gave me the support I needed and the confidence to become more mobile in a safe environment.

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Review from J B (Next of Kin) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I approached Herons Park on a recommendation from someone. It didn't fail to provide exactly what was needed. She was well looked after, with good attention to detail, good meals and nursing care. When the end came, the nursing care was exemplary, and I was kept in touch in the days leading up to it.
Very impressed.

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Review from A G (Wife of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, pleasant always ready for help. Very compassionate and they treated my wife with dignity as she was dying.

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Review from T H (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Herons Park for 4 years, initially in the dementia unit and later in the nursing unit when her needs changed. Mum was a resident during lockdown and not being able to see her really worried me. I needn't have. Staff were fantastic and Mum was very well looked after. I never felt questions
regarding Mum's health or care were not welcomed. The home had regular visits from the local doctor's surgery so there was no need to transport her for appointments. There was even eye care and podiatry available plus a hairdresser. When Mum was passing, the staff were so supportive and really looked after us.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Herons Park Nursing Home & Dementia Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Herons Park Nursing Home & Dementia Unit is calculated as follows: ( (110 Excellents x 5) + (17 Goods x 4) ) ÷ 127 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.671 Points relating to the number of positive Reviews for Herons Park Nursing Home & Dementia Unit is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 11 Positive Reviews ÷ 16.4 = 0.671

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Herons Park Nursing Home & Dementia Unit

What types of Care is Herons Park Nursing Home & Dementia Unit registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Herons Park Nursing Home & Dementia Unit provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Herons Park Nursing Home & Dementia Unit have?

There are 54 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at Herons Park Nursing Home & Dementia Unit?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Herons Park Nursing Home & Dementia Unit to the centre of Kidderminster?

1.2 mile(s) as the crow flies, distance by road may be significantly further.