Review from L M (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

Since admission Mum has been treated with respect as an individual and dignity with support from staff allowing her to be as independent as conditions allow. Each day her choice of food which she enjoys. as her relatives, my brothers and all the family are made welcome. From management to all the staff,

I could not wish for Mum to be in a better home, she is happy. So we are too.

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Review from Glenn P (Son of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience

We found the staff to be friendly and caring. My mother has been very well looked after. Visits to the home were a pleasure, and a lot of that was because of the staff's positive attitude.

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Review from William C (Partner of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience

I have been visiting my partner for six weeks and found Herons Park Nursing and all staff impeccable care to my partner.

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Review from Judith H (Friend of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

The majority of staff were caring and thoughtful from the nurses to the cleaners.
The room was pleasant and the furniture moved around to how my friend wanted it. The food was good although sometimes the fresh water or juice was not bought in very often. He was kept very clean and comfortable.

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Review from M A (Niece of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

Compared to other care homes we have visited in the past Herons Park Nursing Home & Dementia Unit rated very highly. The care and attention all staff gave our relatives was superb at all times. So patient and kind. Thanks again to everyone.

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Review from Chris F (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

Our mother spent the final 11 months of her life at Herons Park Nursing Home & Dementia Unit.
From her own comments, those of my sister who visited several times a week and from my own visits Herons Park Nursing Home & Dementia Unit provided first-class care thoroughly. My mum looked forward to her

meals, and my own experience with the food was excellent.
The standard of care was excellent and the care and attention as she neared the end could not have been better.

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Review from S S (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

Herons Park Nursing Home & Dementia Unit lived up to and exceeded our expectations in so many ways. Mum had a lovely, well equipped and furnished room but still had space for her favourite belongings. She really enjoyed the excellent food and the residents' activities, particularly the quizzes and bingo.

We were always impressed by the friendliness and patience of all the staff and their willingness to help whatever the request.
During her illness, the kindness and care she received were excellent, and we were kept fully informed of what was happening to her, with opportunities given for us to spend time with her as the need arose. As her condition gradually deteriorated the staff prepared us, her family, well and sensitively with what to expect as the situation progressed. This was so much appreciated. Thank you.
Through her final few days, even considering the limitations imposed by Covid, they did their utmost to let us spend time with Mum and as well as caring for her, they help all of us, her children through the most difficult time too. In addition during the long visits with Mum at that time, their thoughtfulness in providing us with refreshments were so much appreciated and so helpful.

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Review from Anne R (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

My seriously ill father joined the nursing home in May 2021 and died in November 2021. For the whole time, he received exceptional care, both in terms of health and general well-being. All the staff who met him were caring, courteous and took time to get to know him; he was a valued individual. Also,

it was clear that the ethos of the home was to listen to patients and to ensure continued communication with the family. Nothing was too much trouble. The whole family will be eternally grateful to the staff of Herons Park Nursing Home.

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Review from A Q (Resident) assisted by family/friend published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

I recently spent 2 weeks respite at Herons Park Nursing Home & Dementia Unit. It was my first time in respite and I was understandably anxious about how it would be. I am delighted to say that from the moment I arrived I felt very well cared for by all staff from the managing staff downwards. There

was a very high standard of patient care. Despite having advanced Parkinsons and many other problems I was able to enjoy my stay and really appreciated the time the staff spent with me and the other residents. I will certainly be returning, the food was excellent. thank you to the lovely staff.

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Review from David A (Son of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Herons Park Nursing Home & Dementia Unit for over four years. She was very happy and the care which she received was of the highest order. The home is scrupulously clean, well run, and all the staff are very friendly and helpful. I would have no hesitation in recommending

this establishment.

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Review from Richard A (Son of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

Herons are by far the best nursing home. This is not just my assessment; everyone I have spoken with says the same.
The healthcare staff go above and beyond to take care of residents' wants or needs. My mother is comfortable and extremely well looked after; I have no concerns about the care she is

receiving.
Nurses are on duty 24/7 who take a very proactive role when someone is unwell. We get an immediate phone call and follow up calls to keep us fully informed. If I call to inquire about my mother, whoever I speak with will take the time to give a thorough explanation and encourage me to call anytime if I have a concern.
Recently - starting after the first Covid lockdown last year - I had some wifi communication issues with my mother. The staff really went the extra mile to solve the issue and everyone is always very helpful and very responsive.

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Review from Janet H (Wife of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Herons Park after a hospital stay after a fall. He was happy, comfortable and nursed extremely well. He was very impressed with the food and he loved the carers. Unfortunately his health deteriorated and he was deemed end of life. His cancer and dementia took over. He was

cared for by the nurses and carers outstandingly, nothing was too much trouble for him or us as his family, we are very grateful to all at the home.

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Review from J W (Daughter of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience

My mother lived here for just under 8 years. She was very happy and viewed staff as her friends. They are kind, professional and the home itself is lovely. I visited almost every day and always felt welcome.

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Review from D P (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience

The care my mother received at Herons Park was excellent. They always treated her with great kindness and dignity.

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Review from Dawn C (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

Mom wasn't with you for very long, however, from the minute she arrived the care she received was amazing.
She was treated with dignity and respect. Everyone at this home holds the same values, you treated Mom like she was your own.
When it came time for Mom to rest, you showed myself and my sister

the same care and respect which was so important at such an difficult time.
You are all so special we can not thank you enough.

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Review from Torena C (Wife of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

If you are looking for the very best care you can find for your loved one, this is the place. The most excellent care is given at all times, kindness, dignified and all the staff have a very caring way about them, communication was excellent. I could not find fault with this care home, I can recommend

Herons Park Nursing Home & Dementia Unit to anyone.

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Review from J H (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

We, as a family were very fortunate to have our mother placed in this lovely nursing home. The care, dignity, compassion and love the staff showed to Mom from day one was second to none. Especially during the last few days of her life, all staff went that extra mile to support us as a family whilst

caring for Mum as well. We will all be eternally grateful to them and would have no worry of recommending this nursing home.

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Review from T O (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

From the minute I spoke to the manager I felt reassured Herons Park was the right choice, then after speaking to another lady, I was as happy as you can be when arranging for your mother to go into care. Although she was with them for such a short time, the love and care she received, was 5-stars. Everyone

went above and beyond to help Mum; she became herself for a short while, relaxed and laughing every day on the phone. Also, at the end, they were so lovely to me and brother.

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Review from Gareth W (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

My father passed away at the home in April 2020. He had lived there for 3 and a 1/2 years, requiring substantial assistance throughout that time. Whenever my wife and I visited the staff were friendly and helpful. Wary of possible problems with Homes we asked my father how he was getting on. How his

carers were, how the food was, whether he was engaging in activities, whether he had any concerns. The simple answer was that he was well looked after. Any (very minor and rare) disagreements with a carer were immediately flagged up by management and dealt with appropriately. I was also contacted whenever there was any need for medication and, finally, after his death. All such contact was professional and caring. My father was fortunate to have found this Home.

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Review from V H (Granddaughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff have been outstanding. My Gran has had excellent care from all the staff, they have been so kind to my Gran and to all our family. We can't thank them enough, just wish we had her in here sooner.

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Herons Park Nursing Home & Dementia Unit

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