Holmwood Care Centre

30 Chaddesley Road, Kidderminster DY10 3AD
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9.3 53 Reviews
  • Holmwood Care Centre, Kidderminster
Holmwood Care Centre is a purpose-built nursing home situated in Kidderminster.

Set in an ideal, quiet location with well-maintained gardens, Holmwood is a local establishment with a long track record, it offers 59 spacious rooms, the majority with en-suite bathrooms, a wide range of facilities and 24-hour expert care.

Holmwood Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating distinctive settings and delivering outstanding care.

Holmwood Care Centre has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 59 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Holmwood Care Centre has a homely feel and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families, friends and the community as part of the caring process.

Holmwood aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Holmwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Wilson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Holmwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Holmwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Holmwood Care Centre Reviews (53)

Total of 53, showing 1-20
9.3

Holmwood Care Centre has a Review Score of 9.3 (9.265) out of 10, based on 9 reviews in the last 2 years. Over all time Holmwood Care Centre has 53 reviews.

Overall Experience

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Date Published

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Review from C B (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my relatives arrival to the care centre, all staff from every department have been friendly and welcoming and very informative on all routines and procedures, any enquiries dealt with promptly. The extra effort put in over the Christmas period was outstanding.
My relative has received very good
care, with all levels of staff having good knowledge, for example, pressure area care etc. My new year wish would be for them to have a few extra hands, as some days they barely stop for a drink.

Reply from Home Manager, Home Manager at Holmwood Care Centre

Thank you for your kind words about the care your relative has received since arriving at Holmwood and it is great to hear that you all enjoyed the festive season together at our home. We appreciate all your feedback.


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Review from Louise O (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the wonderful care provided to our Dad at the end of his life. He was only with you a short time however his and our experience was of kindness, professionalism and respect. This means so much at a very difficult time for our family, knowing that we did our best by placing our
trust in your care.
I thank you for your responsiveness prior to us selecting Holmwood and to the Deputy Manager, for answering my queries with knowledge and candour. You and your team did not let us down.
Everyone was so helpful and nothing was too much trouble. The dignity afforded at the end of Dad's life made a difficult time more bearable.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you so much for your kind words. We're deeply touched to hear that our care provided comfort during such a challenging time. It was a privilege to support your dad and your family. We're grateful for your trust in us and pleased to know that our team's efforts made a difference. If you ever need to talk or require any support in the future, please don't hesitate to reach out.


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Review from S S (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff helpful when I have any worries or concerns, they are dealt with and I am kept informed of what is happening. Two staff members have been helpful when Mom got confused and a little upset.
When asked by a relative if Mom liked where she lived, she said " I am very lucky, people look
out for Mr and I have some good friends!" Mom also loves her room, or 'apartment' as she calls it.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for sharing your positive experience with Holmwood Care Centre. We are delighted to hear that our staff have been helpful and responsive to your worries or concerns and that you feel well-informed about your mother's care. Creating a homely and comfortable environment for our residents is important to us, and we are pleased that it resonates with your mother.


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Review from Maura G (Friend of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is very good... but communication between some staff and residents is very poor... a language barrier, a lot of the nursing staff can't or don't speak English making life very difficult for lots of people.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for your feedback about Holmwood Care Centre. We appreciate your acknowledgement that the overall care is very good, and we value your insights on areas where we can improve. Your feedback is important to us as it helps us improve our services. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 01562 824 496 at your earliest convenience, it would be greatly appreciated.


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Review from P T (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my husband being in a couple of homes prior to Holmwood he is finally settled and is a lot happier but also for the family we feel relieved knowing my husband is in a better home. The staff are very friendly, helpful and considerate. We are always kept informed about my husband if he is ill, or
has a doctor to visit him. On the whole we are very pleased with the care given to my husband.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for sharing your experience with Holmwood Care Centre. We are delighted to hear that your husband has settled in well here and is much happier compared to his previous homes. Knowing that you and your family feel relieved and confident in the care he is receiving means a great deal to us. We are committed to providing a friendly, helpful, and considerate environment, and it's gratifying to hear that our team's efforts are making a positive impact.


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Review from H D (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Holmwood for over 12 months. She has settled in very well and is happy. She tells me often how lovely the staff are and how well they treat her. Mum now eats well and says the food is excellent. She eats much better now than when she was living in her own home.
Mum takes
part in various activities and enjoys having her hair done.
It is great peace of mind to know Mum is being so well cared for! Thanks to all staff!

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for sharing such wonderful feedback about your mother's experience at Holmwood Care Centre. We are thrilled to hear that she has settled in well and is happy with her life here. Your kind words about the peace of mind you feel knowing she is well cared for mean a great deal to us. Thank you for acknowledging the hard work of our staff. We will make sure to share your appreciation with them.


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Review from R U (Niece of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holmwood Care Centre took lovely care of my uncle. All of the nurses made him smile even on the last few days of his life. He was always smart, clean, tidy and content whenever we visited. The nurses always made time for him and we could all tell that he was comfortable there. The home was spotlessly
clean and the nurses were always available to answer any questions.

Reply from Sydney Lyttleton, Marketing Assistant at Holmwood Care Centre

We appreciate your feedback about Holmwood Care Centre and the care provided to your uncle. It's heartening to hear that the nurses were able to make him smile even in his final days. The smart, clean, and tidy appearance, along with his contentment during your visits, are important indicators of the quality of care. The cleanliness of the home and the nurses' availability to answer questions are commendable. Thank you for sharing your positive experience.


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Review from Paul M (Respite Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all very much for all your help and care, you are all amazing.

Reply from Sydney Lyttleton, Marketing Assistant at Holmwood Care Centre

Thank you for your kind words and for taking the time to leave us a review.


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Review from Geraldine M (Private Carer of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attend the home on a weekly basis to provide routine foot care to most of the service users. I worked here many years ago as a nurse and was pleased to be asked to return in my new role.
The staff are always welcoming, friendly and approachable. The care I see given is excellent. Everyone goes above
and beyond to ensure that the service users are happy and motivated.
They work as a team but also seem to be like one big happy family. From the domestics, to the care staff, cooks and activity ladies, nurses and management, they all have the service users right at the heart of all they do.
Keep doing what you do.

Reply from Sydney Lyttleton, Marketing Assistant at Holmwood Care Centre

We're truly grateful for your dedicated service at Holmwood Care Centre and for sharing your positive perspective. Your observations of the welcoming, friendly, and approachable staff are heartwarming. It's wonderful to hear that you've witnessed excellent care and the team's commitment to ensuring the service users' happiness and motivation. The sense of unity and a big happy family is a testament to the collaborative and compassionate spirit of everyone at the home. Thank you for being an integral part of this community, and we'll certainly continue our commitment to providing exceptional care.


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Review from D C (Resident) assisted by family/friend published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Holmwood Care Centre for 12 weeks. The room is satisfactory, the food is acceptable and nothing appears too much trouble for the staff. I feel cared for and safe, and that the patient's interests are uppermost. As a result, I can say I'm generally happy with all aspects of this home and
my care.

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Review from Christopher M (Son of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated excellently in the last four days he stayed at Holmwood Care Centre. All the staff were amazing. They treated my dad with care and compassion and made his last few days comfortable and safe. I couldn't have seen him treated better. Thank you all.

Reply from Sydney Lyttleton, Marketing Assistant at Holmwood Care Centre

Thank you for your kind words. We are sad to hear of your Fathers passing. He was a delight to have in the home, and we feel honoured to have got to know him during his time here with us at Holmwood. The care services we deliver as a team are extremely important to us and we are very proud of our home and the team who look after our residents. Our team here at Holmwood Care Centre would like to thank you for taking the time to leave such a positive review.


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Review from David H (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is fantastically looked after. She has taken to the staff who provide her every need. She is comfortable and likes the food. She is always clean and clothes always look good. Her bedroom is comfortable as is her bed and armchair. She has decided to stay permanently at Holmwood.

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Review from M F (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More staff should be there at weekends; very difficult to get anyone to answer the phone or give the care people need.
The latest management team are very good and caring.

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Review from P F (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holmwood has had its ups and downs. However, after the previous manager has returned, thins are greatly improved. Staff and residents are happy, and visitors are made very welcome. I have a strong relationship with the staff, who go above and beyond to keep me updated with my mother's health and well-being.
I have no reservations in recommending Holmwood.

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Review from K W (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nationwide shortage of staff causes problems at times but managers adapt well to handle the situation, and are not afraid to roll up their sleeves if necessary.

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Review from J P (Relative of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holmwood Care Centre provides an outstanding service to residents and guests. Excellent experience, excellent nurses, all staff are excellent, excellent grounds, environment and activities.

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Review from David L (Husband of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holmwood is a good establishment with all staff doing a good job. They are pleasant to visitors, efficient in their tasks, keep rooms and corridors etc clean and hazard-free. They have followed Covid protocols to a high standard; they pay close attention to resident's needs. They are extremely pleasant
and amenable to visitors. They go the extra mile to ensure special occasions are memorable to all concerned. No one is perfect, but I am satisfied with the staff and the centre itself.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for your kind comments about our home. We appreciate you taking the time to leave feedback for Holmwood Care Centre and we are very pleased to hear that your experience has been positive. All of our team are committed to providing the best possible care experience for all of our residents and it is rewarding to have their efforts recognised.


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Review from Ruth M (Daughter-in-law of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has only been in Holmwood Care Centre for a number of weeks. She deteriorated rapidly at home and spent two weeks in hospital prior to admission here. On arrival, she had poor posture, jerks and looked unwell. Se has steadily improved since being in Holmwood. She seems happy and content.
Hair and nails perfect which shows attention to detail. Well cared for. Staff are really lovely and professional. No complaints all.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you so much for your review! It is so important to us that families have trust and confidence in our home. Our residents’ wellbeing is our main priority. We are so pleased to hear how well your mother-in-law has settled in and we love having her here!


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Review from Catherine B (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother spent the last 12-days of her life at Holmwood Care Centre, and she received excellent care. I am very touched and impressed by the conscientious and warm demeanour of the entire team of staff. It was so important for Mum and myself to be well supported during such an emotionally
challenging time, and we certainly were not let down by the Holmwood Care Centre team.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for your kind words and review. Our caring team loved having your mother stay with us for respite, and we were sorry to say goodbye to her.


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Review from Colette G (Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom had been in the home for just over two years, and I cannot fault the care she has received during this time.
When I have visited the staff have all been so lovely, right up to the day she passed, popping in and out of her room, and when I have been to the reception office. Just think management
should make themselves a little more known.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

We are delighted to hear such wonderful feedback about our home. I will be sure to pass on your kind words to the rest of the team. It was a pleasure having your mother staying with us and looking after her. She was loved by all members of our team and we were sorry to say goodbye to her.


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Current Review Score: 9.3 (9.265)

Overview of Review Score

The Review Score of 9.3 (9.265) out of 10 for Holmwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Holmwood Care Centre is calculated as follows: ( (65 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Holmwood Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Rachel

Rachel Wilson

Job Title: Home Manager

Joined: 2024

Hello, my name is Rachel and I am the Home Manager here at Holmwood Care Centre.


I am a Registered Nurse with over 30 years of practice, my professional background is in End-of-Life Care and Hospice Care.
Prior to joining the Future Care Group, I worked as a Registered Manager in the Worcestershire area, looking after residents with a variety of individual needs.


I believe in providing the best care possible for our residents, creating a welcoming home form home environment whist ensuring each person’s individual needs are met with dignity and respect.


I have a great team of staff here at Holmwood, who are always happy to help, I believe in an open-door policy where residents, relatives and staff can feel free to come and see me to discuss any issues or concerns.


When I am not at work, I enjoy spending time with family and friends and exploring new areas with our dog.


Kim

Kim Howard

Job Title: Administration Manager

Joined: 2001

Hello, I'm Kim. I have been the Administration Manager at Holmwood for 18 years and have previously worked in Personnel Admin before taking time off to have a family.


I enjoy working in an environment that is challenging and rewarding, which is why I love Holmwood! The residents are wonderful here and I love being a part of their lives every day. There is a good team at Holmwood with quite a few members of staff who have been here for a number of years. This makes for a solid base for our work at Holmwood.


I look forward to continuing in my role and ensuring that Holmwood is a happy home for everyone.


In my spare time I enjoy being with my family.


Leah

Leah Cullen

Job Title: Lifestyle Lead

Hello, I’m Leah.
I have been working in care homes for 7 years and have always loved being around the elderly, learning their stories and helping with anything they need.
I’ve worked very closely with residents that have been diagnosed with Dementia and Alzheimer’s.
Holmwood is a beautiful home and is very welcoming to everyone who comes into this building.
The residents will always be a number one priority for me and I want to make them as comfortable as possible.
In my spare time, I enjoy singing and spending time with my cat Babs as well as my family and friends.


Julie

Julie Hudson

Job Title: Head of Housekeeping

Joined: 2017

Before progressing to Head of Housekeeping at Holmwood, I was a laundry assistant for over 2 years. I always enjoyed my position at this care home and was keen to progress!


I have a fantastic team, staff and residents are always smiling and supporting each other.
Every day is unique and rewarding. I will be happy to stay here for a long time!


Andy

Andy Bourne

Job Title: Maintenance Manager

I’ve worked as a Maintenance Manager at Holmwood for the last 22 years and enjoyed every aspect of it. My job ensures the residents live in a safe, well-maintained and pleasant environment. I combine health and safety, Fire Marshall, Fire Door assessments and general maintenance in my role. I am always happy to support and assist Maintenance Managers in other homes in the Future Care Group. As you can imagine, there is never a dull moment here at Holmwood. We try to keep the time light-hearted so that everyone enjoys being here.


Frequently Asked Questions about Holmwood Care Centre

What types of Care is Holmwood Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holmwood Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Holmwood Care Centre have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holmwood Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holmwood Care Centre to the centre of Kidderminster?

0.6 mile(s) as the crow flies, distance by road may be significantly further.