Holmwood Care Centre

30 Chaddesley Road, Kidderminster DY10 3AD
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9.3 53 Reviews
  • Holmwood Care Centre, Kidderminster
Holmwood Care Centre is a purpose-built nursing home situated in Kidderminster.

Set in an ideal, quiet location with well-maintained gardens, Holmwood is a local establishment with a long track record, it offers 59 spacious rooms, the majority with en-suite bathrooms, a wide range of facilities and 24-hour expert care.

Holmwood Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating distinctive settings and delivering outstanding care.

Holmwood Care Centre has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 59 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Holmwood Care Centre has a homely feel and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families, friends and the community as part of the caring process.

Holmwood aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Holmwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Wilson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Holmwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Holmwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Holmwood Care Centre Reviews (53)

Total of 53, showing 21-40
9.3

Holmwood Care Centre has a Review Score of 9.3 (9.265) out of 10, based on 9 reviews in the last 2 years. Over all time Holmwood Care Centre has 53 reviews.

Overall Experience

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Date Published

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Review from Christine M (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Holmwood Care Centre for three weeks respite care. He enjoyed his stay so much he stayed. The staff and the care have been faultless. He has been well cared for and loved. After his cancer diagnosis, his care was excellent and our family kept well informed. The staff did everything
they could for him.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Thank you for your incredibly kind comments, praise like this means so much to our staff. Your father has touched the hearts of many and he's missed by all of us.


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Review from Nicholas H (Son of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a good time on respite care earlier in the year and we were very pleased at the care and attention he received. After a visit to hospitals, we had no hesitation using Holmwood Care Centre for what turned out to be end of life care. He was treated well and with dignity for his last few days and
we were kept regularly informed as to his condition. Thank you, Holmwood.

Reply from Monika Jankauskaite, Digital Marketing Manager at Holmwood Care Centre

Please accept our sincerest condolences for your loss, your dad touched the hearts of many. Thank you for your lovely review and kind words, these will certainly be passed on to Holmwood team.


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Review from Sandra T (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into respite for 8 days and was treated very well, extremely well! So much so that she would like to go back in 2022. It is a very friendly place and the staff were that obliging! Definitely have a return visit.

Reply from Monika Jankauskaite, Marketing Assistant at Holmwood Care Centre

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to having your mother back with us!


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Review from Pauline D (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not much to write about because of lockdown. I was able to talk to my husband on his phone every day, had garden visits at first then I went in the pod.

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Review from L G (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with the care my mum has received in Holmwood Care Centre. They have cared for and looked after residents well, especially in the recent difficult times. Though I can leave a review, it relates to when I was last allowed into the home before the Covid pandemic.

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Review from H S (Sister of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my sister went into Holmwood in January 2019. There have been constant changes in management personnel, 4 different managers/manageress also various assistant managers all of which have not been efficient.
At this time another management has taken office and as yet I have not noticed any changes
in residents care or relatives contact.

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Review from E R (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has spent the last seven years at Holmwood, six years in residential and one year in nursing.
She has always received the best possible care and all the staff I have been in contact with, treat her with kindness and respect.
I am kept informed at all times and the staff work together as
a team, providing an excellent service to the residents.
My mother, I know, is very happy and comfortable at Holmwood.

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Review from Lou W (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care from a very special team of caring and compassionate staff. In particular, during Mum's final days, the nurses and carers demonstrated a true sensitivity of understanding of Mum's needs and also provided the support to me that I needed. Thank you.

Reply from Aileen Nimmo, Sales & Marketing at Holmwood Care Centre

We are so pleased to read that the team has supported you during what has been a most difficult time. We are sorry for your loss and hope that once normality returns you will return to Holmwood to share some fond memories of your mum with the team.


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Review from Julie M (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that all the staff gave to my mother during the time she spent at Holmwood was wonderful. It is a team effort by everyone and considering the current circumstances, they went above and beyond what we expected. We chose Holmwood for her end of life care due to the reviews on here. She wasn't
the easiest of patients, suffering from Parkinson's and late-stage Lewy Body Dementia, however, they cared for her with concern, respect, safety and dignity, trying different things to manage her sundowning and hallucinations and different food to get her to eat. They communicated with my dad every day, sharing information and when we couldn't visit we sometimes saw her via Skype. My mom was very happy during her time there. At the end, we were allowed to visit her every day and say our goodbye's. The home is kept clean to a high standard, is well kept and there is plenty of staff onsite. Thank you to the manager and the team for all your care.

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Review from D C (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is new management, and this seems to be working well with excellent staff. I feel my mother is loved and cared for by all members of staff. Everyone is very friendly. I have not been able to visit my mother for over two months due to Covid-19. The home has kept me very well informed with emails,
I have spoken to my mother on Skye and telephone. My family and I are quite content with the way the home is looking after our mother during the present situation.

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Review from A S (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holmwood Care Centre teated my mom and looked after her like she was their Mom.
At the end, the way we were guided through with compassion and dignity will remain with me.

Reply from Aileen Nimmo, Sales & Marketing at Holmwood Care Centre

Thank you for taking the time to share your thoughts on the experience both you as a family member and your Mom had living at Holmwood. We are proud to read the staff showed compassion and dignity and that this act of kindness will remain with you.


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Review from T W (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care my husband has been receiving. The staff are very warm and caring and take the time to listen if you have concerns about your relative.
The rooms are kept clean and they are comfortable with nice views over the garden, which is very important to my husband, who
has always done gardening.
While I am so happy that my husband is safe and cared for, while I am not with him, more thought needs to be put into activities for the residents, more active, rather than just crafts.

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Review from Sandy R (Wife of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care and kindness shown to my husband since he became a resident 6 months ago. Nurses, carers, housekeeping, and all staff are efficient, caring and friendly. Recent management changes have improved things even more. They also look after me too which is much appreciated.
It's hard to have your loved one in a care home, but I go home from him each day, confident he is well looked after. Having had a bad experience in the past with a nursing home feel I have something to compare it too and would not hesitate in recommending this care home.

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Review from L J (Niece of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice clean home, with what seems to be caring staff.

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Review from A H (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good ambience.
Friendly and helpful staff.

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Review from Jill H (Wife of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and family are loved and cared for so well. The carers are amazing. The management is so very helpful. It really has a family atmosphere. It took me a while to accept anyone could look after my darling husband as well as me, but they surpass my expectations, the gentleness and respect everyone
shows to the residents is amazing. The kitchen staff, cleaners and laundry staff are just the same, food is great.

Reply from Tori Blackadder, Marketing Assistant at Holmwood Care Centre

Thank you for taking the time to review Holmwood. We are very pleased to hear that you find our staff helpful and that you feel welcome in our home. We are glad to hear that the level of care received has been of a high standard, and that you are pleased with our services and facilities. Thank you so much for your feedback.


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Review from Rachael W (Daughter-in-law of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holmwood is an outstanding care home. The staff are all very kind and caring. Our relative was there for two and a half years and had a very happy last chapter in her life.

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Review from Jeffrey H (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and she is safe.

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Review from Ty R (Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only here for a few weeks while we built her a room at her home. Loved the home, never the less, Mum didn't cope very well. Not the home, just Mum. All the carers and staff were fantastic. Thanks also to a particular member of staff for looking after Mum on her night shift.

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Review from Debbie B (Daughter-in-law of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were really worried about putting my father-in-law in care due to his decline with vascular dementia as any relative would be. But after a lot of reassurance from the care home manager and the warmth of the staff when he arrived, all our fears were laid to rest. After two weeks, he
had settled and didn't even mention coming home.
We know now he is in the best place and applaud everyone that does this for a living as the last seven months looking after him have been our most difficult time ever. My husband and I now know he is extremely well looked after and have no worries about his future time spent here.

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Current Review Score: 9.3 (9.265)

Overview of Review Score

The Review Score of 9.3 (9.265) out of 10 for Holmwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Holmwood Care Centre is calculated as follows: ( (65 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Holmwood Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Rachel

Rachel Wilson

Job Title: Home Manager

Joined: 2024

Hello, my name is Rachel and I am the Home Manager here at Holmwood Care Centre.


I am a Registered Nurse with over 30 years of practice, my professional background is in End-of-Life Care and Hospice Care.
Prior to joining the Future Care Group, I worked as a Registered Manager in the Worcestershire area, looking after residents with a variety of individual needs.


I believe in providing the best care possible for our residents, creating a welcoming home form home environment whist ensuring each person’s individual needs are met with dignity and respect.


I have a great team of staff here at Holmwood, who are always happy to help, I believe in an open-door policy where residents, relatives and staff can feel free to come and see me to discuss any issues or concerns.


When I am not at work, I enjoy spending time with family and friends and exploring new areas with our dog.


Kim

Kim Howard

Job Title: Administration Manager

Joined: 2001

Hello, I'm Kim. I have been the Administration Manager at Holmwood for 18 years and have previously worked in Personnel Admin before taking time off to have a family.


I enjoy working in an environment that is challenging and rewarding, which is why I love Holmwood! The residents are wonderful here and I love being a part of their lives every day. There is a good team at Holmwood with quite a few members of staff who have been here for a number of years. This makes for a solid base for our work at Holmwood.


I look forward to continuing in my role and ensuring that Holmwood is a happy home for everyone.


In my spare time I enjoy being with my family.


Leah

Leah Cullen

Job Title: Lifestyle Lead

Hello, I’m Leah.
I have been working in care homes for 7 years and have always loved being around the elderly, learning their stories and helping with anything they need.
I’ve worked very closely with residents that have been diagnosed with Dementia and Alzheimer’s.
Holmwood is a beautiful home and is very welcoming to everyone who comes into this building.
The residents will always be a number one priority for me and I want to make them as comfortable as possible.
In my spare time, I enjoy singing and spending time with my cat Babs as well as my family and friends.


Julie

Julie Hudson

Job Title: Head of Housekeeping

Joined: 2017

Before progressing to Head of Housekeeping at Holmwood, I was a laundry assistant for over 2 years. I always enjoyed my position at this care home and was keen to progress!


I have a fantastic team, staff and residents are always smiling and supporting each other.
Every day is unique and rewarding. I will be happy to stay here for a long time!


Andy

Andy Bourne

Job Title: Maintenance Manager

I’ve worked as a Maintenance Manager at Holmwood for the last 22 years and enjoyed every aspect of it. My job ensures the residents live in a safe, well-maintained and pleasant environment. I combine health and safety, Fire Marshall, Fire Door assessments and general maintenance in my role. I am always happy to support and assist Maintenance Managers in other homes in the Future Care Group. As you can imagine, there is never a dull moment here at Holmwood. We try to keep the time light-hearted so that everyone enjoys being here.