Excellent quality of care from a team led brilliantly by the manager
Liz (Daughter of Resident)
This care home is amazing. All staff are so kind and caring
Holly W (Granddaughter of Resident)
I will never be able to thank them enough for how they looked after my dad
David W (Son of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.
On site parking available
Barchester Hollyfields Care Home has a Review Score of 9.7 (9.658) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Hollyfields Care Home has 88 reviews.
Review from C B (Daughter of Resident) published on 9 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your dad during his time with us. We're deeply touched to hear that he felt valued and supported - that means everything to our team.Your appreciation for our staff and catering team will be shared with them, as they stake great pride in making residents feel comfortable, cared for and respected. Your dad is remembered fondly by those that had the honour of caring for him.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon G (Son of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had a positive experience with us. I'll be sure to share your lovely comments with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Sister of Resident) published on 31 December 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Hollyfields Care Home
Our sincere condolences on the passing of your brother who stayed with us for end of life support, we appreciate how difficult this time must be for you and your family and we thank you for taking the time to leave a review. We're aware that you've raised some concerns and we're sorry that despite our responses, we've not been able to resolve them for you through our process. If there is further support we can offer please do let us know, more information is also available here: https://www.barchester.com/we-want-hear-your-feedback-and-suggestions Kind Regards, Barchester's Feedback Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C O (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you for your wonderful review of the care we provide here at Hollyfields, it was an honour to care for your mum, and a privilege to do the same for your dad. I will be sure to share your comments with the team here at Hollyfields, it means so much to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for your lovely review of the care we provide. It was our absolute pleasure to care for your father. I will be sure to share your kind words with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Doreen J (Wife of Resident) published on 6 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you for sharing your experience of our wonderful home. I'm pleased you see that we are providing the care and respect your loved one deserves. I will pass your wonderful comments to the great team here at Hollyfields.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive H (Son of Resident) published on 25 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home
Thank you for taking the time to write your kind review and expressing that you are happy with the care your mum received. I will ensure that the team are aware of your great feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Nephew of Resident) published on 16 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
As the manager of the care home, I want to express my heartfelt gratitude for your lovely review. Your kind words mean a lot to us, and I will be sure to share your positive feedback with our dedicated staff. Knowing that we were able to provide comfort and support during such a difficult time brings us solace. Please do not hesitate to reach out if there is anything else we can do for your family. Thank you for entrusting us with your uncle's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judy H (Daughter of Resident) published on 16 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Your mum was a cherished member of our community, and it was an honour to provide care and support to her. I will share your lovely review with the staff. If there is anything that we can do to support you and your family, please do not hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine L (Resident) published on 2 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for sending your review and I am so pleased that you feel you are cared for very well. I will pass your wonderful comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert B (Resident) published on 28 March 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for sending your review and I am so pleased that you feel that the care you receive is very good. I will pass your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila B (Resident) published on 28 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you for your great review. We are pleased that you are so happy within your home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edith A (Mother-in-law of Resident) published on 28 March 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for your great review. I will ensure that the wonderful comments are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E A (Daughter of Resident) published on 28 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you so much for your lovely review of your Mom's care. I will ensure that the wonderful comments are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George Alan N (Husband of Resident) published on 15 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home
Thank you for taking the time to write your kind review and expressing that you are happy with the care your wife receives. I will ensure that the team are aware of your great feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Husband of Resident) published on 30 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you for taking the time to write your kind review and expressing that you are happy with the care your wife receives. I will ensure that the team are aware of your great feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gavin P (Son of Resident) published on 11 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home
Thank you so much for your kind words, Dad will be missed, please be assured we will share this feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita Y (Daughter-in-law of Resident) published on 8 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home
Thank you for your kind review it is much appreciated. I will share your review with the teams.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Partner of Resident) published on 19 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home
Thank you so much for your kind words, please be assured we will share this feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire. E (Daughter of Resident) published on 18 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home
Thank you so much for your kind words, please be assured we will share this feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.658) out of 10 for Barchester Hollyfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.658 for Barchester Hollyfields Care Home is calculated as follows: ( (251 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 348 Ratings = 4.658
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hollyfields Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2022
My journey in Healthcare began in 2004 when I graduated with a BSC (Hons) qualification. I started my career on an NHS ward, where I gained invaluable experience and honed my skills in patient care. Over time, I transitioned my skills into medical education, expanding my knowledge and expertise.
In 2016, I decided to explore new opportunities in private healthcare and accepted a role as Deputy Ward Manager. This experience allowed me to further develop my leadership abilities while continuing to prioritise the well-being of patients.
In 2022, I made the transition into a nursing home, taking on the role of Deputy Manager. Here, my passion for the well-being of both residents and staff truly flourished. It was a privilege to contribute to creating a supportive and nurturing environment for all.
In 2023, I was honoured to be promoted to General Manager, a role that allows me to lead with compassion and dedication. My commitment to the well-being of residents and staff remains at the forefront of everything I do, driving me to continually strive for excellence in care provision.
Outside of work, I'm a proud mum to four wonderful grown-up children and step-mum to two younger children. Family means everything to me and I cherish the time we spend together. Being a Nanna to two wonderful grandsons brings me immense joy, and I treasure every moment with them.
In my free time, I love nothing more than going on holidays with my husband. Whether it's exploring new destinations or returning to our favourite spots, I find immense happiness in discovering new cultures, cuisines and experiences. Travelling allows me to unwind, recharge, and create lifelong memories.
Job Title: Clinical Deputy Manager
Joined: 2023
Hello, my name is Rebecca Chelin. Originally from South Africa, I embarked on my nursing journey in 2012, specialising in oncology. With a passion for providing compassionate care, I transitioned to the UK in 2019, eager to continue to make a difference in the lives of others. Since joining the Hollyfields team in 2023, I've had the privilege of serving as a dedicated nurse, and I'm honoured to have been promoted to the role of Deputy Manager in 2024.
Outside of work, I find joy in being a mother to two wonderful boys, who continually inspire me to strive for excellence. In my leisure time, I indulge in my love for travel and immerse myself in the captivating world of literature.
Job Title: Clinical Lead
Joined: 2003
Hello, my name is Dawn Williams and I began my career with Barchester Healthcare back in 2003 I've had various roles at Hollyfields and in 2023 I was promoted to Clinical Lead at Hollyfields.
I am committed to working collaboratively with colleagues to deliver person-centred care for residents with nursing dementia needs.
Job Title: Home Administrator
Joined: 2004
Hi, my name is Danielle and I started with Barchester back in 2004 as a care assistant, working my way up to a senior care assistant. After a while, I took on the home trainer role and completed my teaching qualification and assessors award (A1) and dementia specialist training. Then I got promoted to Team leader. I have also carried out the duties as an admin assistant within my time at Barchester. I was unit lead at Ivy House for 2 years. I have my level 2 and 3 in care.
I love my job and I am very passionate when it comes to care and looking after people. I am very committed to the delivery of high standards of care to our residents. As the Hollyfields home administrator, I look after all the financial aspects relating to running this beautiful home.
Job Title: Nurse
Joined: 2022
I have worked at Hollyfields since May 2022, I am dedicated to working alongside my colleagues to provide a person-centred care approach to individuals with nursing dementia needs.
Job Title: Care practitioner
Joined: 2017
Hi, my name is John and I have been part of the Barchester - Hollyfields family for 5 years. I love my role and I'm passionate about helping others.
Job Title: Activities Coordinator
Joined: 2021
Hi, my name is Kaylee and I joined the Hollyfields care team in February 2021. I love getting to know our residents and I'm extremely passionate about their continued wellbeing and life enrichment through tailored activities. I became part of the Activities team to develop more in this area and expand the type of fulfilling activities and events we provide.
Job Title: Activities Coordinator
Joined: 2023
Hi, my name is Kimberley and I'm part of the activities team here at Hollyfield's Care Home. I joined the care team here in 2023, and have a real passion for making our resident's dreams come true. I grasped the opportunity to become an Activities Coordinator in Spring 2024. My role allows me to provide our residents with life-enriching activities tailored to their particular abilities, wants and needs.
Outside work, I'm a mother, step mum and carer to my husband's parents. As a qualified hairdresser, I also take time to ensure all our residents look and feel good on a regular basis with trips to the beauty salon within our home's activity room.
Job Title: Head Chef
Joined: 2018
My name is Sarah Finch and I am the Head Chef here at Hollyfields. I started my career with Barchester as a Care Assistant and worked my way up to Head Chef eventually. I have my NVQ Level 2 in Professional Cookery.
I cater to the needs of residents, adhering to all dietary requirements, and compiling nutritious menus based on their likes and dislikes.
I have a good team that works alongside me, including my Second Chef, and a team of trained Kitchen Assistants who have helped maintain the highest score (5) for our food hygiene inspections over the past few years.
Job Title: Second Chef
Joined: 2017
Hello, my name is Thomas and I've worked at Hollyfields Care Home since leaving college. I love to learn and develop, working at Barchester I have gained many new skills and worked my way up from kitchen assistant to Second Chef. I love to bake, and cakes are my speciality.
Job Title: Unit Lead
Joined: 2020
My name is Gemma and I am the unit lead at Ivy House, part of Hollyfield's Care Home. I joined the team in January 2020. I have 24 years of care experience and have achieved my NVQ levels 2 & 3 in Health & Social Care and my level 5 in Management. I worked as a deputy manager in a previous care home.
I have a passion for delivering person-centred care and ensuring all of our resident's needs are met with dignity and respect.
Job Title: Team leader
Joined: 2004
Donna helps to lead the team of carers on the floor and works in conjunction with the nursing team to ensure person-centred care is delivered to our residents on a daily basis.
Job Title: Senior Carer
Joined: 2004
Anniesha is one of our senior carers, she is passionate about caring for residents living with dementia and has been an essential part of the Hollyfields team for over 18 years.
Job Title: Carer
Joined: 2014
Nicky has worked within the care team here at Hollyfields for over 8 years, she's passionate about supporting resident wellbeing.
Job Title: Care Assistant
Joined: 2001
Claire has been a key member of the Hollyfields team since 2001 delivering excellent care to residents living with dementia.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Victoria and I'm one of the care team here at Hollyfields. I love my role, being on hand to provide the care and continued safety and well-being our residents need.
Job Title: Care Assistant
Joined: 2019
My name is May I am a care assistant here at Hollyfields since Dec 2019.
Job Title: Care Assistant
Joined: 2023
My name is Nick I have been a care assistant here at Hollyfields since Jan 2023.
Job Title: Care Assistant
Joined: 2022
Hi, my name is Elizabeth and I've been a member of the care team here at Hollyfields since 2022. I'm part of a fabulous team, all the staff here are so supportive. It's a great place to work and an honour to care for our residents.
Job Title: Care Assistant
Joined: 2015
My name is Sarah I have been a care assistant here at Hollyfields since Aug 2015.
Job Title: Maintenance Assistant
Joined: 2023
Hello, my name is David and I joined the Hollyfields team in 2023. I spent 42 years as a roofer/builder and a further 10 years as a Caretaker for Hume St Medical Practice, I enjoy being busy, and happy to work in and outdoors of the home if I'm not decorating you might find me in the garden tending to our beautiful grounds.
Job Title: Head of Housekeeping
Joined: 2020
Hi, my name is Cheryl and I'm the Head of Housekeeping here at Hollyfields. I joined the team in March 2020 and absolutely loved caring for our resident's home environment. I'm passionate about their wellbeing, and ensuring they feel at home' at all times.
Job Title: Housekeeper
Joined: 2012
Hi, my name is Becky and I'm a member of the Housekeeping team here at Hollyfields. Our residents make me smile every day and it's a pleasure to support their ongoing well-being.
Job Title: Housekeeper
Joined: 2022
Hello. My name is Elizabeth and I'm a member of the Housekeeping team here at Hollyfields care home. I've worked here since August 2022 and love my job, being able to provide a clean and safe environment for our residents is a pleasure and working in a home with such a fabulous atmosphere is a delight.
