Barchester Hollyfields Care Home

Habberley Road, Kidderminster DY11 5RJ

9.7 88 Reviews

Funding & Fees Guide for Barchester Hollyfields Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Hollyfields Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Pete P (Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

I have now stayed at Hollyfields on two occasions for one week’s duration each time. The first time my wife stayed overlong when she left me, so I became anxious, which unsettled me but only for the first day. I quickly settled and was well looked after by the kind and caring staff. I met other residents

and enjoyed their company. I had a lovely ensuite room with country views and excellent facilities. In all, I felt very welcome indeed. There was a pretty garden to sit in and a trip out to the local town for afternoon tea, which I enjoyed very much indeed. When I left to come home, I had a wonderful send-off from residents and staff. My second visit was even more special as I recognised the facilities, the staff and the residents I had met previously. I felt at home immediately. The anxiety of my family as to how I would experience respite has been removed, thanks to the exceptional welcome, care and facilities I have experienced at Hollyfields.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.

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Review from G L (Brother of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

I have been a regular visitor to Barchester during the time my sister and her husband have been residents. I have always found the staff extremely helpful and efficient in the duties they carry out. The rooms are always clean and tidy, and the residents are looked after often above the call of duty.

The food always looks well prepaid. I would therefore have no hesitation in recommending Barchester.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.

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Review from B A (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff were very welcoming when we arrived. They helped me and my daughter over the initial upset of putting my husband into the home and always came to talk with us as well as settle my husband into his room and surroundings. They took very good care of him.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards Danielle.

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Review from Janet H (Relative of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

The celebration on valentines day exceeded all expectations. The standard of food was worthy of a three-star hotel! (The braised lamb, the best we had ever tasted)! No effort was spared by the staff in making residents and guests feel at home on a day when all other duties had to be carried out normally.

Congratulations!

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

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Review from Nichola S (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

From start to finish, the staff have gone above and beyond. I have seen how they treat their residents with love, care and respect. I will never be able to thank them enough for how they looked after my dad. If I had the choice again on where to send him, I would absolutely make the same decision. I

care and respect all the staff and will miss them.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House, kind regards.

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Review from B O (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff on every level enough. Their kindness and care for mom was exceptional. She was treated with dignity and respect right up until she passed away. We were also supported throughout moms final days which made her passing more bearable for us. Thank you, everyone.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

Many thanks for your review for Hollyfields Care Home - it was an absolute pleasure to care for your Mum. I will be sure to share your feedback with the team here.

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Review from C P (Sister of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience

Staff and care exceed all of my expectations regarding my brother's needs. Visiting family make so very welcome and he is treated as though part of a family. His appearance as far as cleanliness and smartness go is excellent at all times. His special diet is well catered for. It is a pleasure to visit.

Many thanks.

Reply from Danielle Annetts, Administrator at Barchester Hollyfields Care Home

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Review from J A (Niece of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

I could not have wished my aunt to be cared for in any other home. She was treated with love and respect. The staff were wonderful and always very helpful.

Reply from Wendy Stokoe, General Manager at Barchester Hollyfields Care Home

The team at Hollyfields would like to thank you for your comments. We take great pride in what we do and never take for granted the privilege and trust we have been gifted to support and look after people in our care. I will ensure your wonderful words in respect of your aunts care are shared with the team.

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Review from C M (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

My mom and stepdad were admitted to Hollyfields following an emergency at home. Following the initial call to the general manager, she dealt with our crisis in the most professional and understanding manner. Our needs and those of mom and stepdad were treated with respect. During the week of respite

care, the staff at the home were wonderful and deserve full praise.
An extremely distressing situation was made so much less so by the care that we provided. Thank you

Reply from Sharon Herbert, General Manager at Barchester Hollyfields Care Home

Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. It was a pleasure to help out at a time of need, I will be sure to share this review with the team here at Hollyfields
Kind Regards
Sharon

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Review from M K (Nephew of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

My aunt was in Hollyfields for over two years and over that period we found the staff to be extremely caring towards my aunt and our family. They preserved my aunts' dignity at all times. We can't say enough good things about Hollyfields as they are so caring, helpful and compassionate under very demanding

conditions. All are fantastic and deserve a medal!

Reply from Sharon Herbert, General Manager at Barchester Hollyfields Care Home

Many thanks for your review for Hollyfields care home - it was an absolute pleasure to care for your Aunt. I will be sure to share your feedback with the team here. Kind regards.

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Review from Carol E (Friend of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience

I would like to thank all the staff for all they did to care for our very good friend and for keeping our memories alive over the last few years. I had emails from the manager weekly to tell us how our friend was, and that her and her staff were sharing memory books and postcards with her. Also that

they were passing on our love as visiting was stopped with Covid restrictions but the staff did help us keep contact by What's App calls. You all did a fabulous job and we know she was looked after and for that, we will always be truly grateful.

Reply from Sharon Herbert, General Manager at Barchester Hollyfields Care Home

Many thanks for your kind words for the care your friend received here at Hollyfields, I will share this information with the team. Kind regards.

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Review from Michelle M (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff are very good on explaining everything that is needed, what will happen through my Dads stay. You can phone at any time they will always be happy to tell you what is happening and to answer questions. They gave me peace of mind to leave him and have my holiday without any worries.

Reply from Sharon Herbert, General Manager at Barchester Hollyfields Care Home

Thank you so much for taking the time to leave a review for Hollyfields. All feedback is welcomed and it was a pleasure to look after dad. Kind regards,
Sharon and Hollyfields team

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Review from Jessica P (Granddaughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

Wow, what a testing time we have all found ourselves within. Living in a world governed by covid. We were already hugely adjusting to life with our dearly loved grandad, dad and husband living within a care home permanently, then covid struck and made us all feel even more removed. However, Barchester

Hollyfields decided this was not to be the case, they did and have done and are doing everything within their power to keep us all as connected as possible. We've had a beautiful picture sent, showing us our loved one is safe and well, video calls, garden visits, window visits and brilliant communication from management over our dear relatives' wellbeing and updates. This has greatly eased our minds during such a difficult time. They even managed to celebrate our relative becoming a great grandad and set up beautiful balloons and banners for an emotional video call. We've sent cards, items and postcards at times that have been safely quarantined and then shared with our loved ones. Thank you all.

Reply from Michael Butler, Activities Coordinator at Barchester Hollyfields Care Home

Thank you so, so much for these beautiful words. It has meant so much for us to be able to keep yourselves and your loved one connected, safe, informed and engaged throughout these difficult times. A huge thank you from us all at Hollyfields, and we will ensure your families thoughts are shared with the whole team.

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Review from Rachel A (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience

Ivy House is an amazing place. My Dad celebrated his 80th Birthday yesterday and due to Covid I could not be with him properly to celebrate. I was, however, granted an additional garden visit so I could see him on this special day. The staff supported him to open his presents, sang happy birthday and

arranged for a special tea with a birthday cake. The staff are amazing and I am in awe of their patience and kindness to Dad, at all times.

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Review from M F (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff are friendly. Friendly, helpful. Enjoy being here.

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Review from K R (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

I have a great rapport with my supports and all others.

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Review from Charlotte S (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience

For the area, I believe Hollyfields is the best in regards to looking after my dad and his condition. The staff are very friendly, and I feel that my dad is in good hands.
The activities they get up to look fantastic, especially over Christmas (the silent disco was amazing and made a great atmosphere).
I'd

like to add how good they have been during this pandemic, being able to see my dad through video calls, which they've arranged is very comforting in making sure he's ok.
Overall - Thank you Hollyfields

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Review from R I (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

I find your activity staff excellent and love some of your visiting singers and entertainers very good keep it up.

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Review from Holly W (Granddaughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

This care home is amazing. All staff are so kind and caring and make me and my family feel welcome every week we come. The service they give to my grandad is outstanding and would recommend to any family looking into care homes. Thank you.

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Review from Julia F (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

My dad has been at Hollyfields for 5 years. Dad has been treated with respect and dignity. The staff are very good, friendly and approachable. Dad enjoys the activity room where it has been made into a sensory room. The food is homemade and Dad seems to enjoy his meals. The team at Hollyfields are

dedicated to the residents and work hard.

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Meet the Team (24)

Alison Moseley-Shaw

Job Title: General Manager

Joined: 2022

My journey in Healthcare began in 2004 when I graduated with a BSC (Hons) qualification. I started my career on an NHS ward, where I gained invaluable experience and honed my skills in patient care. Over time, I transitioned my skills into medical education, expanding my knowledge and expertise.

In 2016, I decided to explore new opportunities in private healthcare and accepted a role as Deputy Ward Manager. This experience allowed me to further develop my leadership abilities while continuing to prioritise the well-being of patients.

In 2022, I made the transition into a nursing home, taking on the role of Deputy Manager. Here, my passion for the well-being of both residents and staff truly flourished. It was a privilege to contribute to creating a supportive and nurturing environment for all.

In 2023, I was honoured to be promoted to General Manager, a role that allows me to lead with compassion and dedication. My commitment to the well-being of residents and staff remains at the forefront of everything I do, driving me to continually strive for excellence in care provision.

Outside of work, I'm a proud mum to four wonderful grown-up children and step-mum to two younger children. Family means everything to me and I cherish the time we spend together. Being a Nanna to two wonderful grandsons brings me immense joy, and I treasure every moment with them.

In my free time, I love nothing more than going on holidays with my husband. Whether it's exploring new destinations or returning to our favourite spots, I find immense happiness in discovering new cultures, cuisines and experiences. Travelling allows me to unwind, recharge, and create lifelong memories.

Rebecca Chelin

Job Title: Clinical Deputy Manager

Joined: 2023

Hello, my name is Rebecca Chelin. Originally from South Africa, I embarked on my nursing journey in 2012, specialising in oncology. With a passion for providing compassionate care, I transitioned to the UK in 2019, eager to continue to make a difference in the lives of others. Since joining the Hollyfields team in 2023, I've had the privilege of serving as a dedicated nurse, and I'm honoured to have been promoted to the role of Deputy Manager in 2024.

Outside of work, I find joy in being a mother to two wonderful boys, who continually inspire me to strive for excellence. In my leisure time, I indulge in my love for travel and immerse myself in the captivating world of literature.

Dawn Williams

Job Title: Clinical Lead

Joined: 2003

Hello, my name is Dawn Williams and I began my career with Barchester Healthcare back in 2003 I've had various roles at Hollyfields and in 2023 I was promoted to Clinical Lead at Hollyfields.

I am committed to working collaboratively with colleagues to deliver person-centred care for residents with nursing dementia needs.

Danielle Annetts

Job Title: Home Administrator

Joined: 2004

Hi, my name is Danielle and I started with Barchester back in 2004 as a care assistant, working my way up to a senior care assistant. After a while, I took on the home trainer role and completed my teaching qualification and assessors award (A1) and dementia specialist training. Then I got promoted to Team leader. I have also carried out the duties as an admin assistant within my time at Barchester. I was unit lead at Ivy House for 2 years. I have my level 2 and 3 in care.

I love my job and I am very passionate when it comes to care and looking after people. I am very committed to the delivery of high standards of care to our residents. As the Hollyfields home administrator, I look after all the financial aspects relating to running this beautiful home.

Phebian Akinrinmola

Job Title: Nurse

Joined: 2022

I have worked at Hollyfields since May 2022, I am dedicated to working alongside my colleagues to provide a person-centred care approach to individuals with nursing dementia needs.

John Saftoiu

Job Title: Care practitioner

Joined: 2017

Hi, my name is John and I have been part of the Barchester - Hollyfields family for 5 years. I love my role and I'm passionate about helping others.

Kaylee White

Job Title: Activities Coordinator

Joined: 2021

Hi, my name is Kaylee and I joined the Hollyfields care team in February 2021. I love getting to know our residents and I'm extremely passionate about their continued wellbeing and life enrichment through tailored activities. I became part of the Activities team to develop more in this area and expand the type of fulfilling activities and events we provide.

Susan Angus

Job Title: Activities Coordinator

Joined: 2023

Hi, my name is Kimberley and I'm part of the activities team here at Hollyfield's Care Home. I joined the care team here in 2023, and have a real passion for making our resident's dreams come true. I grasped the opportunity to become an Activities Coordinator in Spring 2024. My role allows me to provide our residents with life-enriching activities tailored to their particular abilities, wants and needs.

Outside work, I'm a mother, step mum and carer to my husband's parents. As a qualified hairdresser, I also take time to ensure all our residents look and feel good on a regular basis with trips to the beauty salon within our home's activity room.

Sarah Finch

Job Title: Head Chef

Joined: 2018

My name is Sarah Finch and I am the Head Chef here at Hollyfields. I started my career with Barchester as a Care Assistant and worked my way up to Head Chef eventually. I have my NVQ Level 2 in Professional Cookery.

I cater to the needs of residents, adhering to all dietary requirements, and compiling nutritious menus based on their likes and dislikes.

I have a good team that works alongside me, including my Second Chef, and a team of trained Kitchen Assistants who have helped maintain the highest score (5) for our food hygiene inspections over the past few years.

Thomas Yates

Job Title: Second Chef

Joined: 2017

Hello, my name is Thomas and I've worked at Hollyfields Care Home since leaving college. I love to learn and develop, working at Barchester I have gained many new skills and worked my way up from kitchen assistant to Second Chef. I love to bake, and cakes are my speciality.

Gemma Day

Job Title: Unit Lead

Joined: 2020

My name is Gemma and I am the unit lead at Ivy House, part of Hollyfield's Care Home. I joined the team in January 2020. I have 24 years of care experience and have achieved my NVQ levels 2 & 3 in Health & Social Care and my level 5 in Management. I worked as a deputy manager in a previous care home.

I have a passion for delivering person-centred care and ensuring all of our resident's needs are met with dignity and respect.

Donna Reeves

Job Title: Team leader

Joined: 2004

Donna helps to lead the team of carers on the floor and works in conjunction with the nursing team to ensure person-centred care is delivered to our residents on a daily basis.

Anniesha O'Brien

Job Title: Senior Carer

Joined: 2004

Anniesha is one of our senior carers, she is passionate about caring for residents living with dementia and has been an essential part of the Hollyfields team for over 18 years.

Nicky Wigam

Job Title: Carer

Joined: 2014

Nicky has worked within the care team here at Hollyfields for over 8 years, she's passionate about supporting resident wellbeing.

Claire Yates

Job Title: Care Assistant

Joined: 2001

Claire has been a key member of the Hollyfields team since 2001 delivering excellent care to residents living with dementia.

Victoria Shine

Job Title: Care Assistant

Joined: 2023

Hi, my name is Victoria and I'm one of the care team here at Hollyfields. I love my role, being on hand to provide the care and continued safety and well-being our residents need.

May Weetman

Job Title: Care Assistant

Joined: 2019

My name is May I am a care assistant here at Hollyfields since Dec 2019.

Nick Woolf

Job Title: Care Assistant

Joined: 2023

My name is Nick I have been a care assistant here at Hollyfields since Jan 2023.

Elizabeth Ashton

Job Title: Care Assistant

Joined: 2022

Hi, my name is Elizabeth and I've been a member of the care team here at Hollyfields since 2022. I'm part of a fabulous team, all the staff here are so supportive. It's a great place to work and an honour to care for our residents.

Sarah Charles

Job Title: Care Assistant

Joined: 2015

My name is Sarah I have been a care assistant here at Hollyfields since Aug 2015.

David Breese

Job Title: Maintenance Assistant

Joined: 2023

Hello, my name is David and I joined the Hollyfields team in 2023. I spent 42 years as a roofer/builder and a further 10 years as a Caretaker for Hume St Medical Practice, I enjoy being busy, and happy to work in and outdoors of the home if I'm not decorating you might find me in the garden tending to our beautiful grounds.

Cheryl Lewis

Job Title: Head of Housekeeping

Joined: 2020

Hi, my name is Cheryl and I'm the Head of Housekeeping here at Hollyfields. I joined the team in March 2020 and absolutely loved caring for our resident's home environment. I'm passionate about their wellbeing, and ensuring they feel at home' at all times.

Becky Baynham

Job Title: Housekeeper

Joined: 2012

Hi, my name is Becky and I'm a member of the Housekeeping team here at Hollyfields. Our residents make me smile every day and it's a pleasure to support their ongoing well-being.

Elizabeth Mohan

Job Title: Housekeeper

Joined: 2022

Hello. My name is Elizabeth and I'm a member of the Housekeeping team here at Hollyfields care home. I've worked here since August 2022 and love my job, being able to provide a clean and safe environment for our residents is a pleasure and working in a home with such a fabulous atmosphere is a delight.

Barchester Hollyfields Care Home

Care Provided by Barchester Hollyfields Care Home

Good to Know

Funding & Fees Guide for Barchester Hollyfields Care Home

Facilities