Review from Sally S (Daughter of Resident) published on 25 February 2023
Submitted via Postal Card • Report

Overall Experience

Brindley Manor is a very welcoming place. All staff are very friendly and helpful; their cheerfulness is infectious; it's lovely to see a lot of smiley faces. Mum is happy and settled, which is wonderful and gives me great peace of mind. All the meals are amazing; Mum enjoys them, especially the puds!

All in all, it's a caring and happy place.

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Review from S W (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience

Could not fault the care given to our mum and to the rest of the family. We were always made to feel welcome whenever we visited, whatever time it was. The domestic staff also made time to have little chats with Mum and to assist her with anything they were able to. Mum was treated with respect and

dignity during the time she was there.

Reply from Sumaiyah Arshad-Khan, Operations Director at Brindley Manor Nursing Home

We are so pleased to hear that the staff would take the time to speak to your mum - we know it is these little things that can make all the difference. It is also really good to know she was treated with the respect and dignity she so deserved.

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Review from L K (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

Overall experience of Mom living at Brindley Manor although short, was excellent. The room was clean and fully equipped. We were told before admission that she'd be bedbound but they managed to get her sitting up. Mom was admitted on palliative care and the staff were caring, extremely compassionate

and treated Mom with total dignity. Communication was good and staff were very friendly and supportive of family members experiencing a sad time. The staff genuinely cared for Mom and she knew this in her final days.

Reply from Sumaiyah Arshad-Khan, Operations Director at Brindley Manor Nursing Home

We are so pleased to hear that your Mom's experience was an excellent one and that she was comfortable enough to be able to get out of bed and enjoy the activities on offer. It is so important to us that we provide care in a compassionate and dignified way and we are therefore pleased to learn that this was the case with your Mom. Wishing you and your family all the best.

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Review from Barry C (Son of Resident) published on 15 January 2023
Submitted via Postal Card • Report

Overall Experience

I have to say, for the short time my mother was in Brindley Manor, the care and compassion by all members of staff to my mother, was fantastic. Everything was done with care, dignity and compassion to both her and the members of the family. I put n/a for the activities due to the fact she couldn't participate

in any.

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Review from Julie W (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

I find the home very welcoming and will always update me on my mum's health and well-being.
I continually recommend the home to friends of friends and anyone that asks me if I know of anywhere for their elderly relative.

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Review from Linda H (Friend of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience

When I go on a Tuesday to see someone, they are chatty with you in the office, any questions are no problem. Any staff you see are polite and say hello to you. If you need to talk to anyone they are always polite.

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Review from Pat T (Friend of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience

The most excellent care of a loved one. The ambience of the facility, is peaceful. All the staff are polite, caring and supportive, especially at the most difficult times. Not even the smallest complaint. Funded or self-funded, everyone, as far as I have witnessed, is treated the same. Gold star from

me. Thank you, each and every one.

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Review from M O (Son-in-law of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

The nursing home gives great care to its's residents and family.
Their attention to detail is first class also their advise on Dads well being. Thank you to all the staff at Brindley Manor Nursing Home.

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Review from Tom N (Friend of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

Not your usual nursing home. Happily missing were smells of cooking and toilets. Telephone was answered 24/7 without delay.
Staff are helpful and attentive. Routines are regular.
Personal care is given regular and respectfully. Rooms are bright and very clean and well appointented.
I would highly

recommend this nursing home to anyone.

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Review from A A (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

It is a very difficult thing to do looking at nursing homes, we have looked at a few. As soon as the door was opened the friendliness and cleanliness of Brindley Manor stood out and I'm happy and I know my father is happy and looked after which is very important to me and my family. The staff go above

and beyond their duties. We have only been going a few weeks and you can see everyone is happy. That means alot.

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Review from S V (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience

Could not wish for a better place to look after/care for a loved one. Very friendly and the staff are all lovely and very approachable. Always have time for us to catch up. Records are also available to view and the nursing staff is always there for a chat/advice. The residents all seem happy and content

and so are we, as a family. Would recommend Brindley Manor without a second thought.

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Review from John D (Son-in-law of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and helpful. They all seem dedicated to providing the best of care for the residents. The home is very pleasant and clean, in a quiet location, which must be beneficial for the residents and staff too!

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Review from Heather S (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

The staff in reception are friendly, welcoming and helpful, both in person and on the telephone. Mum was nursed by professional, caring, compassionate staff, who spoke with her and me as if they had always known us. Nothing was too much trouble. The spotless rooms are bright and airy, visited regularly

by staff who are always accessible.

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Review from Allan S (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Brindley Manor were excellent. I visited other homes before deciding that Brindley Manor was the right one for my mum. The receptionist and all the staff always made time to talk and be available. My mum was treated with respect.

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Review from Ivor W (Husband of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience

My wife was a resident at the care home until she died. The food was disgusting. My wife was a coeliac and needed a gluten-free diet but half the time the cook just sent up any old mush, leftovers a lot of the time. The nurses would move away from my wife's bedside and start discussing her in their

native language, totally unacceptable. There was a couple of the staff that I would commend, but on the surface most were very bad.

Reply from Bilal Khan, Director at Brindley Manor Nursing Home

I have investigated the issues surrounding your wifes stay, which was some 5 months ago. I believe your wife started on a normal diet and needed to switch to puree food which can look unappetising and be disconcerting for Residents/family. Unfortunately, this must be done for clinical and safety reasons. I also checked the coeliac issue you raised and the kitchen staff purchased gluten-free foods and snacks before your wife arrived to meet her dietary needs. We have a zero-tolerance policy on speaking non-English languages and we act immediately on any instances of this. We strongly encourage Residents or family/friends to raise any issues to the Nurse/Manager so it can be addressed straight away as delays in reporting makes it harder for us to take action. We have received many positive comments about the food but we do understand the concerns you raised and are always looking to continually improve for our Residents. Our Manager would be more than happy to meet to discuss further.

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Review from M W (Son of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience

Caring staff, kind and thoughtful.

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Review from P C (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

End-of-life care for my dear mother was exceptionally good. Caring, compassionate staff made Mom's passing easier for her and us as a family. Knowing that Mom was pain free and comfortable was of utmost importance to us as a family, as she was clearly loved. Thank you to all staff.

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Review from Jean Y (Sister of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Our brother came to Brindley Manor Nursing Home for end of life care and passed away peacefully and pain free thanks to the excellent care that was provided by all staff. The environment is friendly and welcoming to visitors with staff always at hand to answer any questions or attend to their resident's

needs. Our family cannot thank them enough.

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Review from Rob W (Son of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience

My dad was transferred from hospital to Brindley Manor for end of life care, which in itself was a blessing for us, as it enabled my mom, in particular, to see dad every day at any time, which was a great comfort to her and the rest of the family. He had a lovely room overlooking the garden that gave

him the peace he needed. The care, understanding and compassion that the staff showed to my dad and to me and my family during this most distressing time, was exceptional and I can't thank them enough for this.

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Review from Stephen I (Son of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service of care they provide. First-class. Highly recommended.

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Brindley Manor Nursing Home

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