The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.8 117 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

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Care Provided by The Lawns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Dawson (Registered Manager)
  • Admission Criteria
    • Post pre-assessment to ensure home is able to meet needs
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700

  • Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.
  • (these prices are only a guideline, please contact The Lawns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


The Lawns Reviews (117)

Total of 117, showing 21-40
9.8

The Lawns has a Review Score of 9.8 (9.830) out of 10, based on 38 reviews in the last 2 years. Over all time The Lawns has 117 reviews.

Overall Experience

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Date Published

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Review from S J (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my father received was outstanding, so professional, nothing was too much trouble, I could not fault them in any way. The entire two years my father was there was just the same very high standard.

Reply from Melanie Dawson, Manager at The Lawns

Thank you very much for your review, I will pass on your comments to the team.


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Review from M H (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a bad fall at the end of May, A&E, then hospital for 3 weeks and then being transferred to another care home for three weeks, Mum managed to get a room on the nursing floor. She has ongoing untreatable problems and has been caringly looked after by nursing staff and assistants. The home has a
welcoming feel and the staff ratio is really good. If I had to go in for end-of-life care I would be happy to go the The Lawns.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind review, I will pass on your comments to the team who will be pleased to hear your feedback.


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Review from R P (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after very well in the few months he was at the home. He needed a great deal of personal care and was treated with the utmost resect. He seemed happy and joined in with the many activities and also formed a close bond with staff who were all lovely. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your kind review. Your father was a lovely gentleman who it was a pleasure to provide care for. I will ensure the team is aware of your compliment.


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Review from Diane G (Friend of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Plenty of parking spaces. Everyone seems very friendly and helpful. So nice to be able to take our dog in and our friend appreciates and is happy to see her. My friend is very happy there. She says the food is really good and there’s plenty of choice. Thank you!

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review of the care of your friend, I will pass these comments to the team.


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Review from Ruth B (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Lawns on 14/01/2024, after his partner had died and the funeral had only been two days before. There wasn’t a room in the residential care, so he has been in a nursing bedroom until he can move to residential next week. Every effort was made to help me, by giving him a place
when it was needed, for which I am so grateful!
The staff couldn’t have been more caring, friendly and helpful, to both Dad and myself. The stimulation he is getting from the attention of the staff, the activities available and the encouragement to mix with others, is wonderful. He has only been there for four days and he is already looking better than he has looked for months, despite the massive changes in his life over the last three weeks.
I am amazed at how wonderful this home is proving to be. Thank you to all of the staff.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the lovely review - we are glad that Dad has settled and he is happy. I will pass your comments to the team.


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Review from Paul F (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff at The Lawns for the way you looked after my dad during his time with you, knowing that he was cared for with the utmost respect until he passed, brought great comfort to me and my family. Nothing was too much trouble, great nursing home run by great staff.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the lovely review - it was our pleasure to care for your dad he was a lovely man, and I will pass your comments on to the team.


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Review from Lisa W (Niece of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and staff enough for the excellent care my uncle receives. I can honestly say you nursed him back to life, considering he was placed with your home on an end-of-life care package, so the expertise, care, love, and patience you have given/shown considering we are going into
our 5th year we you speaks volumes. There is always a smile and a cheery face when visiting and you leave knowing your loved one is in good hands and content. A special thank you to one staff member in particular for all you have done for our family.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the lovely review i will pass your comments to the team.


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Review from Margaret T (Respite Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week's respite at The Lawns after a hip replacement. The staff were friendly, welcoming, caring and considerate and the standard of care was very high. My room was spotless, bright and airy; the perfect place to recuperate and get stronger before returning home.
I was invited to
join in activities if I wished to do so and enjoyed a gentle exercise class one morning which was also beneficial for my recovery.


The meals were excellent, with a variety of choices to cater for all tastes. I ate some meals in my room but enjoyed joining other residents in the dining room at lunchtime and being able to chat. Even though my stay was short, I felt that members of staff made time to get to know me and my likes and dislikes which made my stay an exceedingly enjoyable one. It was my birthday before I left and I was made to feel very special.


I would thoroughly recommend staying at The Lawns.


Thank you.


Reply from Melanie Dawson, Manager at The Lawns

Thank you for the comprehensive review, we are really pleased you enjoyed your stay we enjoyed you being here, I will pass your lovely comments to the team.


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Review from S F (Grandson of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team at the home do really care about the residents and it’s shown in the interactions that they have with my grandad. Nothing is too much trouble and the home itself is very modern and clean unlike others we visited where they are dated.


Thank you for everything you do for him


Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely review, we really appreciate your positive comments and it is our pleasure to be the solution for your grandfather's care needs.


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Review from A F (Niece of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns took my aunt into their welcoming and caring arms at a time of painful need. We are very grateful as a family that we could relax knowing she was having the best care. She loved being at The Lawns albeit for such a short time.
My uncle then chose to come to The Lawns without needing nursing
care. He is really grateful for the day-to-day care and attention he receives. There are so many interesting activities that he could join in with including trips to the pub. Also, the banter with staff and management is Grist to Mill of life!

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely review, I will pass these comments to the team.


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Review from Sue B (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is a lovely inclusive environment where Mum has been made to feel very welcome, is well cared for and treated with respect. the staff truly do live by the mantra that they work in the resident's home. The rooms are well cared for and beautifully clean. As guests, we are always warmly welcomed.
There are numerous activities to engage residents which are well prepared and delivered. The manager ensures that standards remain high.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely review I will ensure the team is aware of your kind words.


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Review from R R (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Lawns once a week for a bath and hair wash. The manager ensured that everyone involved with this was aware of her particular physical problems so that, despite her anxieties, my mother enjoyed the whole experience. We particularly enjoyed sitting in the lovely lounge afterwards,
sipping tea whilst watching the fish swim round the pool in the courtyard garden (a really lovely feature). All the staff we met were friendly and caring and looked after my mum very well.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for your lovely review, pleasure to help your mum to achieve this. I am pleased you enjoyed our environment.


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Review from D L (Husband of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write as a retired Professor of Medicine with long experience in clinical care. The treatment of my wife has been exemplary in every respect. So much so that when she attended the hospital for a review following the excision of a tumour the surgeon and nursing sister both said that the total care
including nursing was so good at The Lawns, that they would with confidence, discharge my wife for the care home to continue management of the wound as it healed, with no more for the hospital to follow up.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely review and your confidence in the team - it is great to know fellow professionals recognise our work.


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Review from Virginia H (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident earlier this year and he has now been there as a resident around 7 months +.
Dad is happily settled in, he has some of his personal furniture, pictures and photos now in his room. The room is a good size, lovely and quiet. The care and attention he receives are very good and
the staff always are more than happy to help/advise us. He has a named carer whom I speak to regularly and who is always helpful. The management team are very approachable and friendly too.
Dad enjoys the trips out and likes to stay in his room. This is his personal choice as there are many arranged activities. The food always smells lovely and Dad eats very well.
Thank you for looking after him so well.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the kind and comprehensive review I will pass your comments to the team.


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Review from Andy R (Son of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It has taken me a while to leave a review after the death of my mother, but I feel I must say that care at The Lawns was extremely poor especially after Mum went into the Full Nursing Care section. Staffing at night is almost non-existent, especially at weekends and it got so bad at the end of Mum's
life that the family had to call "111" and "999" as we couldn't get any assistance at all from the one night nurse when Mum was in extreme pain for several hours. Mum's room was very shabby and the whole floor looked very tired. I would not recommend this Care Home and as a family, we are still shaken by the poor care Mum received.

Reply from Melanie Dawson, Manager at The Lawns

Sincere condolences for your loss. It is a shame your review reflects limited contact with us during your mother's 2-year stay. The content of this review is not reflective of family feedback about the care and support provided by the team.
Thank you cards and gifts were received.
Response to our GSF survey does in no way agree with your reflection. The words attentive, caring, supportive, and dignity featured including comments regarding staff being excellent including night nurse level of support, staffing noted to be “not an issue at all” better than our experience in a previous setting.
We are sorry you felt the need to make this a public review and would hope that family request for removal of this review would be completed.


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Review from K S (Son-in-law of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One always feels that your loved one is respected and cared for. Everyone is very friendly and the food looks excellent.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review, the team work hard to ensure that the care they offer is the best it can be.


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Review from Sarah H (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Lawns for respite care following a fall and hospital stay. We found the home to be very clean, spacious and welcoming. The manager and her team have been wonderful with Mum and nothing was too much trouble for them. Mum settled in very quickly and soon made friends with the lovely
residents. She was mentally stimulated with activities and physically encouraged which helped her recovery. I wouldn't hesitate to recommend this lovely place.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely review, we are pleased to have your mum as part of our family.


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Review from Lynn S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend The Lawns Nursing Care.
My mum was here for eight weeks, and I could not fault the care my mum received.
All staff who cared for Mum not only took the time to get to know Mum, but they also supported us as a family at what was a difficult time.
Always reassured that when we left
Mum she would be looked after and cared for.
The staff were consistent, professional and empathetic.
The opportunity for activities and a day did not go by where staff were engaged with residents to provide activities and stimulation.
Forever thankful to each and every person who cared for our mum.
Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for this lovely review - your mum was a very special lady. I have passed your compliment to the team, as we all appreciate your kind evaluation of our care.


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Review from Julia H (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was discharged to The Lawns from the hospital on palliative care at the start of the pandemic.
It was a hard time to have a family member who, at the time, was considered to be near end of life. The communication and the policies and procedures in place made us feel confident that
she was in the right place.
Under the care of The Lawns, my mother-in-law rallied and spent two years as a happy resident. I think her highlights were probably a visit to an Alpaca farm and a visit from some therapy ponies. Horses have been a life-long love of hers.
The team have been fantastic from admission through to her sad passing on Boxing Day 2022. I can't praise them highly enough, including the support the manager has given us following my mother-in-law's death.
Thank you all so much.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your lovely review of the care the team provided - I will pass on your comments to the team it was our pleasure to provide this care journey.
Melanie


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Review from Philip P (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother suffered a collapse in her health in 2022 and needed residential care The Lawns was the only contender, offering every reassurance. My wife's mother was well looked after there several years ago. The staff were always friendly and interested in my visits and enriching activities occur
almost every day. The Lawns in well-appointed light and spacious rooms. The manager is hands-on and is capable of preventative management of the inevitable situations as they arise. Mum liked the food and the atmosphere which was a boon as she was often difficult. Her needs were assessed/risk assessed and we were kept informed on a regular basis. The Lawns gave us peace and reassurance after a prolonged difficult spell.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review - we were so happy to be the solution to your mother's care and part of that care journey. My team work hard to be the difference and I will pass your kind comments to them. Melanie


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for The Lawns is calculated as follows: ( (396 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 447 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager

Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.


Samantha

Samantha More

Job Title: Deputy Manager Nursing

Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care


Michelle

Michelle Root

Job Title: Deputy Manager - Residential

Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.


Joy

Joy Hoskins

Job Title: Lifestyle & Well-Being Lead

Joined: 2018

I am passionate about enabling residents to get the best out of their life.


I have a passion for all things crafty and love my garden.


Anita

Anita Wyatt

Job Title: Head Chef

Joined: 2008

I am passionate about good wholesome homemade food.


Sarah

Sarah Sawyer

Job Title: Administrator

Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.


Jenny

Jenny Perkins

Job Title: Head Housekeeper

Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.