The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.8 117 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

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Care Provided by The Lawns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Dawson (Registered Manager)
  • Admission Criteria
    • Post pre-assessment to ensure home is able to meet needs
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700

  • Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.
  • (these prices are only a guideline, please contact The Lawns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


The Lawns Reviews (117)

Total of 117, showing 41-60
9.8

The Lawns has a Review Score of 9.8 (9.830) out of 10, based on 38 reviews in the last 2 years. Over all time The Lawns has 117 reviews.

Overall Experience

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Date Published

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Review from Bryan M (Partner of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a loved one in a nursing home can be a challenging experience. The inevitable comparison between how the person was with how Alzheimer's takes so much away is like a drawn-out bereavement. Then there is the guilt. Though the time comes when a nursing home is the right option, the regrets that
it has to be so never end.
I remember my first visit to The Lawns. An attractive building with a light-filled, soaring reception space gave a perfect first impression. Cheerful, I thought. Like the kind, happy receptionist. I knew from what I'd read that the manager has an outstanding background in nursing. Meeting her didn't disappoint as she showed me a lovely room, newly refreshed. A safe bed with high sides and ample pillows that my partner would draw comfort from as she held them close. Every one of the carers I met seemed happy and cheerful. And when the end came, they couldn't have been kinder.
I'd like to say a word too about the financial aspect. The gentleman I dealt with put himself out to be helpful. No wonder The Lawns often has a waiting list.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely, kind words; it was our absolute pleasure to provide care for your much-loved partner and to provide you with the reassurance of kindness, comfort and care in a comfortable environment.


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Review from Carolyn C (Daughter-in-law of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a prolonged hospital stay, and an unsuccessful return to her sheltered housing flat, we felt my mother-in-law needed 24/7 nursing care. From our first meeting at The Lawns with the manager, through to assessment and admission, we were very impressed by the caring, compassionate, supportive and
professional approach offered by all staff. The transition for my mother-in-law has not been easy and her needs are increasing. The peace of mind we have, as we live a few hours away, is knowing that she is treated well and we feel very reassured by our phone conversations with the home. We are very thankful for all the care my mother-in-law is receiving. The Lawns is very welcoming when we visit and the rooms are homely, especially as we could add personal touches with photos and flowers.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for this lovely review - it means a lot to the team to know their hard work, care and compassion are recognised. Melanie


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Review from M H (Mother of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very content living in The Lawns. Each of my visits are made an enjoyable experience. My mum is well looked after and enjoys the cups of tea the most. I can't thank the team enough for all they do for my mum.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the positive comments - I will pass these on to the team - Melanie.


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Review from Chris H (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Lawns Nursing and Residential Home in the first few days of May because her on-going health needs meant she could no longer be cared for at home. The transition from home to care home went really well, and the thorough assessment that was done before she moved has ensured she
is getting the level of care she needs. She has settled in, and I have noticed a significant improvement in her well-being and general demeanour. She feels relaxed because she knows she is being looked after and so she's happy to be there. The staff are kind and considerate, and attentive to her needs. The building is in very good condition, and very homely. Mum likes having her pictures on the walls and her photographs on display, and that helps make her room feel like home. It's a pleasure to visit her there and I am confident she's getting the care she needs.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the comprehensive review - it means a lot to the whole team to be recognised for their hard work - we are so pleased your mum has settled well - she is lovely. Melanie.


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Review from Irene B (Mother of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is a one-off - the most tidy, clean and friendly place. The staff are caring and respectful.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind review - I will pass your comments to the team who appreciate all positive comments about their hard work. Melanie.


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Review from A R (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved from another highly rated nursing care home, and I cannot emphasise enough the improvement we have seen in her happiness and health since she moved to The Lawns Nursing and Residential Home. There is also much improvement in her mobility and socialising, and this can only be attributed
to the encouragement she now receives. Finally, during every visit, she tells us how friendly and hard working the management and caring staff are.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for the kind review. I will pass on your positive comments to the team.


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Review from Trevor G (Relative of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady relative has been a resident for eight years and has received wonderful care. She has deteriorated during this time in a natural manner but not due to any lack of care by the staff. The last two years have taken their toll due to the difficulty of visiting due to Covid. We have always been
made very welcome when visiting was allowed.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your kind words - I will pass this on to my team, Melanie.


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Review from L T (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Lawns Nursing and Residential Home for many of her twilight years and we can't thank the management and staff enough for all the love, care, kindness and support given during her time here. We so very much appreciate all that you have done. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely, kind words, I will pass these on to the team who will miss your mother-in-law very much, Melanie.


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Review from R L (Respite Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent 2 weeks in respite at The Lawns Nursing and Residential Home and they looked after me really well. The staff were excellent and very friendly. I would certainly consider using them again for any future respite care I may require. Thank you all.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for all your kind words - I am pleased you enjoyed your stay and we are looking forward to you coming back for another holiday, Melanie.


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Review from Jonathan P (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mother's second care home after confusional episodes meant the first became unsuitable for her needs. The Lawns was a godsend, with immediate assessment, understanding and resolution of her requirements and all over the busy Christmas period and during general covid restrictions. Consequent
intermittent confusions after TIAs have been coped with, showing firmness and sympathy and this has been instrumental in helping her to settle contentedly. We particularly appreciate the lack of continuous alarms/beeps/bells having experienced these at my mother-in-law's nursing home and found them distracting. We visit 2-3 times a week and are always impressed by the friendly greetings, information and professionalism of all the staff.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your comprehensive review - it is appreciated and I will pass these on to the team who work hard every day to make a difference to our residents. Melanie.


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Review from Annie B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they gave to my mother was outstanding. My brother and I were kept informed all the time. My mother died a dignified and pain-free death. We were allowed to visit whenever we wanted or ring whenever we wanted, during her last week or so. (Even though no general visiting was allowed due to the
covid outbreak).

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your kind words - being part of the final journey in a person's life is a privilege,
Melanie.


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Review from Catherine D (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Lawns for almost three years, she suffers with dementia and the care she receives there is second to none. The carers are kind and compassionate and attend to all of mum's needs treating her with dignity at all times and all under the excellent stewardship of the manager.
The food is excellent with plenty of variety and her room is very comfortable with plenty of space for her personal possessions. She is perfectly contented, often telling me that she is happy and likes it there, which is a great comfort to me. There is an excellent events and entertainment team who endeavour to get residents involved in lots of activities and celebrations. It offers my mum a safe environment and I would not want her to be anywhere else.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your lovely kind words that encompass the whole team, I will pass your kind words to the team. Melanie.


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Review from David M (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given excellent care in her final three months, none more so than in her final three days, when we were allowed compassionate access, due to a Covid outbreak. The nursing care was exceptional, a peaceful and dignified death. I don't begrudge the money spent as it would have been impossible
to keep her at home.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review we pride ourselves in our skills around End of Life care and it is a testament to our Gold Standards Framework status that you recognise this process of care and compassion at this difficult time for families. It was a pleasure to be part of your mother's care journey. Melanie.


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Review from Lorraine O (Daughter-in-law of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns Nursing and Residential care home is a very caring place. My mother-in-law was with them for nearly 3 years and she was entertained with many activities encouraged to take part and loved her many conversations with her 'angels' as she called her carers. Right up until she passed away, her
care was first class in all aspects. Thank you all so much for the love and attention Mum received from you all.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for all of your kind words - your mum was a much-loved member of our family here and will be very much missed by us all. It was a pleasure being a small part of her life. Melanie.


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Review from Pat T (Wife of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband started living at The Lawns, I have always found the management and the staff have shown an amazing commitment to providing an excellent level of care and kindness to him, at times in challenging circumstances. My husband is happy and enjoys the entertainment and life The Lawns gives
him, whilst allowing him the dignity he deserves. His room is very pleasant, overlooking the garden and is always kept clean and nice. I’m very grateful my husband lives in such a lovely home with great staff.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your very kind and comprehensive review - it is great to see that you are so happy with all aspects of the home and I will pass these comments to the team who work hard to drive forward our mission of enabling our residents to live their lives. As you know it is a balance we strive for daily.


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Review from Sara D (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After viewing the care home prior to my mum's respite there, we were all confident she would be well looked after and my concerns eased. I left my mother for four days of respite for a much-needed break for my husband and I. I was appalled when I came to collect her that she had been in the same clothes
for the past four days, stale food was down her clothes and she had remained in bed for most of that time.
My heart sank as being a nurse I know how hard it is to care for the elderly but was angry that basic nursing care had failed. My mother was unkempt and dehydrated and wearing wide pads which she never does at home. After phoning up to complain to the home, I am still awaiting their response.

Reply from Melanie Dawson, Manager at The Lawns

It is extremely disappointing when a review of this nature is posted prior to any attempt to speak with the home and get full clarity of fact on the events. Having reviewed all care notes for the weekend I can see that the resident exercised her right to refuse intervention but made full benefit of the nutrition and hydration offered.
Residential care does not provide nursing intervention or nursing care, residents are independent in many aspects. Residents are able to refuse intervention from staff - this maintains dignity and choice. Additionally, you were given the opportunity to cancel your booking due to the immediate and unforeseen restrictions of covid we were met with, you chose to continue with your break away.


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Review from Lucy G (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff accommodating and considerate in difficult circumstances. Dad's stay was short, but staff always helpful, room clean and well presented. Care he received was thoughtful, dignified and high standard.

Reply from Melanie Dawson, Manager at The Lawns

Dear Lucy thank you so much for your kind words. I will ensure these are passed onto the team who cared for your wonderful father. Melanie.


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Review from Heather S (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring staff team. Nothing is too much trouble. My 94-year-old mum became a resident in March 2021 after her health deteriorated markedly due to the pandemic lockdown. She was extremely lonely and was isolated from friends and family for many months. The staff at The Lawns treat my mum with respect
and thoughtfulness.
Mum now feels safe, happy and cared for. She enjoys the activities provided but also enjoys time on her own.
Thank you to all the staff for making my mum feel so welcome.

Reply from Melanie Dawson, Manager at The Lawns

Dear Heather, thank you for the review, it is lovely to hear that nothing is too much trouble and how happy cared for and safe your mum feels. I will pass your kind comments onto the team. Melanie


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Review from Lisa W (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at The Lawns Nursing home have transformed my mother’s life, since she moved in August 2020. My mother was in another nursing home where her needs were not being met, which was having a huge impact on her mental health and wellbeing. My mother suffers from a number of medical
issues, including stage 4 COPD, Diabetes and Dementia. When she moved in, she wasn't eating proper meals, her blood sugars were out of control, she was suffering from anxiety and generally felt unwell all of the time. They worked hard to find food she liked (including homemade diabetic puddings every day!), they found an insulin regime that worked, worked with the GP to remove unnecessary medicines (including long term steroids), resolved the anxiety issues with a combination of medication and encouraging her to leave her room and get involved in activities. Eight months on, she now eats three meals a day, her appetite has improved, her blood sugars are stable, she feels a lot better and is happy!

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the review; I will pass on the comments to the team, who are always pleased to see their hard work recognised.


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Review from Sue T (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum suffered a stroke at home and had a brief stay in hospital. We did not think that she was ready to go home and so The Lawns agreed to take mum at very short notice for what we thought would be a period of recovery. Due to the covid restrictions, we could not visit but the staff kept us updated
at least once a day. Mum was very comfortable and was having wonderful care from all the staff. Sadly, mum faded quickly and thankfully we were able to be with her when she passed away. We will always be grateful for the care and kindness shown to our mum in her last days.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind words it was a pleasure to provide care for your mum and enable you as a family to spend time with her - I will pass your thanks to Team Lawns, Melanie


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for The Lawns is calculated as follows: ( (396 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 447 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager

Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.


Samantha

Samantha More

Job Title: Deputy Manager Nursing

Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care


Michelle

Michelle Root

Job Title: Deputy Manager - Residential

Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.


Joy

Joy Hoskins

Job Title: Lifestyle & Well-Being Lead

Joined: 2018

I am passionate about enabling residents to get the best out of their life.


I have a passion for all things crafty and love my garden.


Anita

Anita Wyatt

Job Title: Head Chef

Joined: 2008

I am passionate about good wholesome homemade food.


Sarah

Sarah Sawyer

Job Title: Administrator

Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.


Jenny

Jenny Perkins

Job Title: Head Housekeeper

Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.