The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.8 117 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

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Care Provided by The Lawns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Dawson (Registered Manager)
  • Admission Criteria
    • Post pre-assessment to ensure home is able to meet needs
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700

  • Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.
  • (these prices are only a guideline, please contact The Lawns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


The Lawns Reviews (117)

Total of 117, showing 61-80
9.8

The Lawns has a Review Score of 9.8 (9.830) out of 10, based on 38 reviews in the last 2 years. Over all time The Lawns has 117 reviews.

Overall Experience

  • 97
  • 16
  • 2
  • 0
  • 2

Date Published

117
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Review from R H (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in September 2020. She was an end of life resident. The care, kindness and overall treatment given to mum as well as myself and dad was fantastic. We were able to see mum every day through covid and during lockdown. Those visits meant an awful lot. Management were there at the
end also and the support was lovely.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for such a lovely review of the care provided by Team Lawns for your mum, we are so pleased to have been able to support you all in this difficult time, made harder by restrictions, I will pass on your comments to the team. Melanie


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Review from Ann H (Mother of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter, aged 43 years, was cared for at The Lawns for a period of 16 months before passing away in December 2020. She suffered from a rare degenerative brain disease. We found the care provided by everyone at The Lawns to be excellent. The staff were all very caring and showed considerable
compassion when caring for our daughter. The nursing staff and management kept us fully informed of her condition, at a time when Covid 19 rules restricted visits. The manager liaised regularly with our daughter's consultant in Sheffield, ensuring that he was fully aware of any changes and that her medication could be adjusted accordingly. Her room was excellent and was always kept clean by the housekeeping team. Our daughter loved her food and always enjoyed the meals served.

Reply from Melanie Dawson, Manager at The Lawns

Dearest Ann, it was a very great pleasure for the whole of Team Lawns to be involved with the care of your daughter - she will always hold a special place in our hearts, a very very special person. I will pass you very kind comments onto the whole team, Melanie


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Review from Salli D (Daughter of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is an experience in itself. The manager and her team are amazing, their person-centred care is first class. While our loved one was in their care, we were all coping with Coronavirus. We were not at all worried. The measures that were taken enabled staff, clients and visitors to remain safe
as well as giving excellent care. Thank you all - my 8 o'clock clap will be for you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you, Salli, for your amazing review - this comes at a time when the team need to know how much they are appreciated and I will make sure that all team see your very kind words.
It is always a great honour and a pleasure to provide care for our amazing residents - even more so at these trying times. Melanie


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Review from Pat E (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Lawns for several weeks and we have no complaints. I would highly recommend The Lawns for anyone needing care. All the staff are helpful and friendly and my mother is well taken care of. She has digestive problems and severe food intolerances and they do their best
to accommodate this, a big difference to being in the hospital where she was literally starving to death.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the kind review - we try our very best and it is good to know this is appreciated, Melanie.


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Review from A B (Sister of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Concern about nightdresses missing, new ones and seven in three years, not worn once.
The Lawns is in the middle of a make-over which is improving. The carpets need replacing (dirty).
Overall good.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for completing the review - it comes as some surprise to me as no one has brought this to my attention in the last 14 months since I took over as manager.
Surprise that you have indicated these negative comments, as we have only just completed a full refurbishment of your sister's room where she was able to choose the work we completed and she would not have her carpet changed.
I would be more than happy to hear more in regard to the nightdress issue but I do not recall you bringing this to my attention. To get a clearer picture I will make contact with her next of kin to discuss any issues. Kind Regards.


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Review from D K (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On leaving hospital we were told no more could be done for my husband - wheelchair-bound and needing 2 carers to move him from bed to wheelchair to toilet etc.
The Lawns have now got him walking (with a zimmer frame) moving from bed to wheelchair etc on his own and able to attend to most of his daily
needs without help. He has learned to propel his wheelchair himself to move bigger distances. I am now planning for him to come back and live at home.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the review - every journey has a starting point and every success is to be celebrated.
I will pass on your kind words to the team - Melanie


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Review from B G (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a knee replacement, my mother needed a period of rehabilitation and the consultant, along with several friends recommended The Lawns. The admission process was very easy, so this helped minimise the stress. On the day she was taken to her room and told everything she needed to know. Staff
were very caring, only helping when needed to aid recovery. Nursing staff were diligent, food was excellent.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks - I will pass your comments onto my team. Melanie


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Review from Melanie K (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care and compassion shown to our father in his last few weeks was outstanding. This comment applies, without exception, to every member of staff involved in caring for him and making sure he was comfortable at all times. Everyone went out of their way to make sure that we understood what
was happening with Dad and the care and support we received on his last day was amazing and made his death so much easier for us to cope with. We would all, without hesitation, recommend The Lawns to anyone looking for end of life care for a family member. Visitors are welcome at all times and are made to feel part of The Lawns family. The Lawns management staff and staff deserve every award they win. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Many many thanks for your kind words, I will pass these on to the team. It was a pleasure for us all to be part of your father's care journey. Melanie.


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Review from Delphine C (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the nurses and carers for their love, care, patience and kindness given to Mum over the last few months. They have given a lift to our lives during this difficult time and I know that Mum had a special relationship with some of them.
I know that nursing care can be challenging
and I greatly appreciate how passionate the team at The Lawns are in their role. Thank you to the carers who have taken time out of their break times to spend time with Mum.
The Lawns felt like my second home during the time Mum was there. I was always made to feel very welcome.
Thank you and very best wishes to the team.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind words, I will pass these onto the team.
Melanie.


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Review from C D (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my mum is second to none. All staff members are caring and attentive. Mum is very happy and content here and because of this, the family can rest easy knowing that all is well with mum. We would highly recommend The Lawns for all loved ones.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the review - we are pleased that your Mum is enjoying her time with us at The Lawns - I will pass your comments on. Melanie.


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Review from M C (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide wonderful care and support to our mother and to us, as a family.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the review - We are really pleased that you and your mother are happy with the care and support we provide - Manager


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Review from S R (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff who deal with problems with efficiency and care. They do a great job in difficult circumstances.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks, it is always lovely to receive compliments for the team on the work they do. I will ensure this is passed onto them.


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Review from Judith W (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really pleased with The Lawns Nursing Home. Mum was made to feel like part of the family and was full of praise for all the staff.
Mum felt safe and secure and well looked after.
The best thing was my dad who visited mum every day was included in the activities and always made to feel very
welcome.
Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind review Judith - it was a pleasure for us to care for both Mum and Dad at this difficult time in your lives.


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Review from Christine S (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly staff. Beautiful five stars facilities rooms, dining area and gardens. The staff are attentive and respond to any concerns. They keep us well informed regarding any health or medication issues. A very good range of activities each week including exercise, singing art and
craft etc.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for all your kind words - I will ensure the team are made aware of this very positive review for our residential unit. Melanie


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Review from J K (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few days of her life at The Lawns.
The treatments and care she and I received could not have been better. She was treated with kindness and dignity. The staff were all friendly, helpful and considerate. I am so glad she ended her life here.

Reply from Melanie Dawson, Manager at The Lawns

We are so pleased you chose us to be part of the care journey for your mother and you feel we have provided excellent care. Kindest regards and thoughts - Manager


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Review from Roland C (Husband of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife was first admitted to The Lawns Nursing Home I was asked what I was hoping for in the care and treatment programme.
My request was she would be kept clean in comfort, feed, and free from pain. All these requests have been met and that aff have all been wonderful.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind words, it is nice to know that your wife is receiving the care you expected, I will pass on your comments to the team, Thanks Melanie


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Review from Lynda D (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is a lovely environment for their patients.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for the positive review - I will pass these onto the team. Kindest Regards.


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Review from Stephen S (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress enough the wonderful care and support that my mother and myself and family had at The Lawns Nursing Home.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks, Stephen it was our pleasure to be there with you on this final part of mum's life journey.


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Review from Edward W (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is always clean, tidy and warm but more importantly, all the staff seem very professional and caring.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your kind words - I will pass these onto the team.


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Review from Martin R (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to The Lawns in December 2017 and was quite poorly but improved thanks to the care provided.
She suffered a stroke in October 2018 and never really recovered from it. She was shown high levels of care and compassion during her final days. She was happy and contented right to the end - testimony
to the staff at The Lawns. She passed away on 12th November 2018.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks and we are happy to have been part of your mothers care journey,


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for The Lawns is calculated as follows: ( (396 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 447 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager

Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.


Samantha

Samantha More

Job Title: Deputy Manager Nursing

Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care


Michelle

Michelle Root

Job Title: Deputy Manager - Residential

Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.


Joy

Joy Hoskins

Job Title: Lifestyle & Well-Being Lead

Joined: 2018

I am passionate about enabling residents to get the best out of their life.


I have a passion for all things crafty and love my garden.


Anita

Anita Wyatt

Job Title: Head Chef

Joined: 2008

I am passionate about good wholesome homemade food.


Sarah

Sarah Sawyer

Job Title: Administrator

Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.


Jenny

Jenny Perkins

Job Title: Head Housekeeper

Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.