The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.8 117 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

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Care Provided by The Lawns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Dawson (Registered Manager)
  • Admission Criteria
    • Post pre-assessment to ensure home is able to meet needs
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700

  • Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.
  • (these prices are only a guideline, please contact The Lawns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


The Lawns Reviews (117)

Total of 117, showing 81-100
9.8

The Lawns has a Review Score of 9.8 (9.830) out of 10, based on 38 reviews in the last 2 years. Over all time The Lawns has 117 reviews.

Overall Experience

  • 97
  • 16
  • 2
  • 0
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Date Published

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Review from Nicola R (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has received impeccable care whilst being at the Lawns. The staff have given her excellent care. She has loved being at The Lawns. I can't speak more highly of it.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review, we are always grateful for reviews.


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Review from Sue (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is content and well looked after by caring and professional staff who have her welfare at heart.

Reply from Carol Harris, Manager at The Lawns

Thanks for your kind words Sue.


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Review from Carole H (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Lawns Nursing Home are excellent. The support and kindness that they all showed to my father in his final days was excellent.
My dad loved it at The Lawns Nursing Home and I could not have asked for a better nursing home. Nothing is too much trouble and I will never forget and appreciate
everything that was done for my dad.
Everything about this nursery home is perfect in every aspect and I would have no hesitation in recommending it to anyone. Thank you all so much.

Reply from Carol Harris, Manager at The Lawns

Thank you very much for your kind words.


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Review from V M (Sister of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring staff. It is very clean. I was mostly in my brother's room as he didn't want to do many activities provided. Very good for those who wish to partake. Pleasant seating, outside garden well cared for. Visited quite often. Everyone very friendly.

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Review from Julia D (Friend of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled into The Lawns. We have nothing but praise for The Lawns. The staff are wonderful, they work tirelessly. We attended their royal wedding party, it was wonderful. Keep up the good work, we love visiting.

Reply from Denise Davies, Residential Manager at The Lawns

Thank you Julia, you are welcome to join all of our activities, sorry you missed The Teddy Bears Picnic On Monday.
Regards


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Review from Terrance W (Son-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a very independent woman and had insisted throughout her illness to stay at home. In the end she gave in and was received at the Lawns, Kempsey.
Sadly it was for such a brief period but she was so happy and loved the staff. All of them came to see her when they had a moment. She
really loved and appreciated all they did for her.
My wife and I saw the kindness and professionalism in all of the staff and her happy time at The Lawns was a huge relief for us and the family.
I wish them all the very best.

Reply from Denise Davies, Residential Manager at The Lawns

Many Thanks for your kind words, your Mother was an absolute pleasure to nurse and although she was only with us a short time, we all miss her.


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Review from Rebecca G (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, extremely friendly and helpful staff.
Great quality facilities. Everyone is treated with respect and made to feel valued,
A wonderful welcoming atmosphere as well.

Reply from Carol Harris, Manager at The Lawns

Thank you very much.


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Review from David M (Husband of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife was top class, she wanted for nothing during her stay. Many thanks.

Reply from Carol Harris, Manager at The Lawns

Thank you very much for your kind comments.


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Review from Ben B (Grandson of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at The Lawns Nursing Home for taking such great care of my Nan.

Reply from Carol Harris, Manager at The Lawns

Thank you very much for your kind words, they are really appreciated by all of us at The Lawns.


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Review from Wendy C (Friend of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At The Lawns Nursing Home, my friend is so well cared for; all of the staff are friendly and will go the extra mile to ensure all of their residents are comfortable. Also, it has been nice to attend some of the events and entertainments that have been arranged. I know my friend is happy, well cared
for and enjoys all that goes on in the house. I would recommend The Lawns to anyone needing care and support.

Reply from Carol Harris, Home manager at The Lawns

Thank you very much for your kind words.


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Review from A B (Relative of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, extremely polite and treat everyone with dignity and respect. Staff members are very helpful and include residents in activities that are relevant to their needs/abilities. The facilities are clean and tidy and well maintained. There are currently improvements underway which does not
impact on care provided.

Reply from Carol Harris, Home manager at The Lawns

Thank you for your kind comments.


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Review from Julie D (Friend of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff, made us welcome and treated my friend so well.
It felt nothing was to much trouble.

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Review from Sylvia S (Relative of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now visiting my 4th relative at The Lawns Nursing Home, Kempsey - one thing that in itself says a great deal about what I think. The staff have been caring to not only the patient but also to me. There is always something to ask and always someone there to spend time answering queries or give reassurance.
The premises are spotlessly clean and there are no unpleasant odours.

Reply from Carol Harris, Home Manager at The Lawns

Thank you Sylvia.


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Review from S S (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy at The Lawns Nursing Home, she was lonely at home on her own and found it difficult to bath etc.
At The Lawns, she was happier than I had seen her for years. The love and care were superb.

Reply from Carol Harris, Home Manager at The Lawns

Thank you.


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Review from Michael A (Regular Volunteer) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to The Lawns to provide entertainment to the residents on a voluntary basis. I have always been impressed with the happy atmosphere in the home and the efficient and courteous attitude of the staff. Any problems with the residents are always dealt with promptly and with kindness
and patience.

Reply from Carol Harris, Home Manager at The Lawns

Thank you.


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Review from T D (Friend of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, approachable staff. Needs of individuals recognised and appropriate services tailored accordingly. Understanding and clear communication, calm from staff to residents, family and friends. Activities extensive and very well organised.

Reply from Carol Harris, Home Manager at The Lawns

Thank you very much.


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Review from Samantha S (Daughter of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff work under immense pressure and do a good job for the work that they do. The home is always clean as is my father. I cannot fault them in any way.

Reply from Carol Harris, Home Manager at The Lawns

Thank you.


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Review from Anne S (Daughter of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and knowledgeable. They do an excellent job in difficult circumstances. Almost all the residents have severe mental and physical disabilities which are dealt with patiently and kindly by the staff. A lot of effort goes into events designed to improve connectivity between the residents
and the outside world, for example, the seasons and events like Wimbledon etc. Great effort is made to get to know the residents as individuals and to understand them, what they enjoy and to give them quality life experiences.
They are doing a job which most of us could not do effectively or willingly.

Reply from Carol Harris, Home Manager at The Lawns

Thank you.


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Review from K S (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Offers a very caring and professional care package where the residents are treated as top priority with each person in their care is treated as an individual.
I am particularly impressed with the care and compassion with which some staff relate to residents.

Reply from Carol Harris, Home Manager at The Lawns

Thank you very much.


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Review from Joan B (Wife of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all that is done. I say a big thank you to everyone.

Reply from Carol Harris, Home Manager at The Lawns

Thank you, Joan


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for The Lawns is calculated as follows: ( (396 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 447 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager

Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.


Samantha

Samantha More

Job Title: Deputy Manager Nursing

Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care


Michelle

Michelle Root

Job Title: Deputy Manager - Residential

Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.


Joy

Joy Hoskins

Job Title: Lifestyle & Well-Being Lead

Joined: 2018

I am passionate about enabling residents to get the best out of their life.


I have a passion for all things crafty and love my garden.


Anita

Anita Wyatt

Job Title: Head Chef

Joined: 2008

I am passionate about good wholesome homemade food.


Sarah

Sarah Sawyer

Job Title: Administrator

Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.


Jenny

Jenny Perkins

Job Title: Head Housekeeper

Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.