The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.8 117 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

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Care Provided by The Lawns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Dawson (Registered Manager)
  • Admission Criteria
    • Post pre-assessment to ensure home is able to meet needs
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700

  • Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.
  • (these prices are only a guideline, please contact The Lawns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


The Lawns Reviews (117)

Total of 117, showing 101-117
9.8

The Lawns has a Review Score of 9.8 (9.830) out of 10, based on 38 reviews in the last 2 years. Over all time The Lawns has 117 reviews.

Overall Experience

  • 97
  • 16
  • 2
  • 0
  • 2

Date Published

117
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23
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79

Review from V S (Friend of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff very helpful and cheerful. Entertainments are good. Very clean and the décor is great,

Reply from Carol Harris, Home Manager at The Lawns

Thank you for your review.


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Review from Richard B (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of The Lawns Nursing Home for over two years and in that time his care has been exemplary. Living some distance from The Lawns Nursing Home I have absolute trust and faith in all the staff to ensure my father's well-being. The staff are always attentive, caring and professional
whilst remaining friendly and supportive. My mother who is a regular visitor is treated as part of the family and is very well supported by the staff.

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Review from T B (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very important for me to find Dad the best possible care when his complex medical needs required 24-hour care. The Lawns Nursing Home provided this. The way my dad was treated with dignity by all the members of the team was outstanding. I had the utmost confidence that when I could not be there
to care for my Dad, Lawns Nursing Home took very good care of him. I would absolutely have no hesitation in recommending The Lawns Nursing Home as an outstanding care facility.

Reply from Carol Harris, Matron at The Lawns

Thank you for your kind words, it always means so much to my staff to read words of appreciation. It was a real pleasure to nurse your Dad and to support you.


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Review from B M (Wife of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service was adequate.
My husband was only at the home for 9 days.
The few people I met were very nice indeed.

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Review from Maggy C (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at a home that was closing. The Lawns very promptly had a room and all the arrangements were made with no fuss or worries. On arriving Mum was warmly welcomed and despite her severe dementia, the staff are kind and caring - nothing too much trouble. So much improved on her last nursing
home. She always looks fresh and tidy and by the amount of shampoo and bubble bath used is regularly showered and hair washed, something that rarely happened at the last place.

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Review from Mark R (Son of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Nursing Home treat my Father with the dignity and respect that he deserves at his time in life. He always looks clean and content and enjoys the food provided. His room is kept tidy and has a lovely view that he enjoys. The staff are friendly and will try and get him involved with activities and
make him smile. Thank You to all the staff concerned.

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Review from Karen B (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my father received at Lawns Nursing Home. He was extremely grateful to them for all the care they gave to him in his 10 weeks at the home. Staff very friendly and welcoming when we visited. The food wasn't much to dad's liking but he was terminally ill so appetite was limited.
In all, The Lawns is a very good nursing home which I would recommend.

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Review from Carole S (Wife of Resident) published on 18 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried when told that my husband would need to go into a nursing home, but all those worries have disappeared as this is like home from home. The home is spotless and nothing is too much trouble for the staff. There is something for the residents to do or join in activities every day.

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Review from S B (Wife of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here in palliative care since Sept 30th, he is always treated with the utmost care and consideration. He is bed bound and has to be fed and have everything done for him. The nurses, carers and all the workers at the home make sure he is well looked after and spoken to, although he
can not often give an answer because the Parkinson's has taken his speech.

Reply from Carol Harris, Home manager at The Lawns

Thank you, very much appreciated.


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Review from Paulette (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at The Lawns on December 21st 2015, very ill straight from hospital, to be met by the staff in Xmas fancy dress, all smiling and welcoming. So the great T.L.C began over the next few weeks. She improved and loved where she was, and enjoyed her 95th Birthday in February, where the
same love and care was shown to the whole family. Sadly mum passed away on May 8th and again the care, love and friendship to the whole family was outstanding at this very sad time. The whole team at The Lawns are so professional and caring. I will always remember them. With many thanks and love.

Reply from Carol Harris, Home manager at The Lawns

Thank you for your kind words, my staff very much appreciate it.


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Review from Brian M (Regular Volunteer) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As someone who visits several care homes in my work as a catholic priest, I can say that The Lawns is one of the best. This is due to: friendly and caring staff, cleanliness of rooms and public areas. Satisfaction from families and residents who are also my parishioners. Spiritual care is a priority
for the staff.

Reply from Carol Harris, Home manager at The Lawns

Thank you for you kind words Father Brian.


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Review from Lynne J (Friend of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the way the staff treat our friend, they all seem so kind and caring and helping her to spend her time in the home.

Reply from Carol Harris, Home manager at The Lawns

Thank you.


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Review from Linda L (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only in the home for about 3 weeks. In that time we always found the staff friendly and helpful and very considerate of my mother and her needs. The room was very pleasant, there were plenty of activities even though my mother never got a chance to use them.

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Review from Wendy M (Daughter of Resident) published on 31 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my Brother and Sister were very impressed by the care given to our dad. The staff were very professional and extremely caring. They were also very accommodating when I needed to stay overnight 3 times with my dad.

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Review from Alison (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy about the care that my mother has received. The staff have been very patient allowing my mother to express herself despite her communication difficulties. A lot of effort is put into activities to enhance the quality of life of the residents. The staff are very supportive and welcoming
to families and other visitors.

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Review from Philip T (Husband of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the staff for organising a Halloween party tea for all the residents and relatives. They all wore fancy dress and decorated the dining room to create a fantastic Halloween atmosphere, even down to the plates and cups. Really wonderful. Thank you

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Review from Barbara C (Wife of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was resident at The Lawns Nursing Home from December 2014 to when he died in March 2015. At all times he was treated both kindly and with dignity. Staff at all times were compassionate and encouraging and generally concerned if he wouldn't eat or became depressed with his condition - (he
had Parkinson's followed by a stroke). Couldn't fault the home, even if at times staffing levels low- appreciate though with best made places this can happen due to illness etc..

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for The Lawns is calculated as follows: ( (396 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 447 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager

Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.


Samantha

Samantha More

Job Title: Deputy Manager Nursing

Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care


Michelle

Michelle Root

Job Title: Deputy Manager - Residential

Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.


Joy

Joy Hoskins

Job Title: Lifestyle & Well-Being Lead

Joined: 2018

I am passionate about enabling residents to get the best out of their life.


I have a passion for all things crafty and love my garden.


Anita

Anita Wyatt

Job Title: Head Chef

Joined: 2008

I am passionate about good wholesome homemade food.


Sarah

Sarah Sawyer

Job Title: Administrator

Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.


Jenny

Jenny Perkins

Job Title: Head Housekeeper

Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.