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The Meadows Nursing Home has a Review Score of 6.8 (6.792) out of 10, based on 3 reviews in the last 2 years. Over all time The Meadows Nursing Home has 25 reviews.
Review from Andrew M (Son of Resident) published on 31 January 2024
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Review from Lynne T (Friend of Resident) published on 31 August 2023
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Reply from Russ Kent, Manager at The Meadows Nursing Home
Thank you for your lovely feedback. I'll ensure that this is passed on to the team as it is important for them to hear how their approach, care and patience have made such a positive difference.
Kindest regards.
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Review from D D (Sister of Resident) published on 24 July 2023
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Reply from Russ Kent, Manager at The Meadows Nursing Home
Thanks for sharing your feedback. We truly value all comments. I'm sorry to hear that your experience did not meet your expectations. Please be assured you that concerns are taken seriously, we genuinely care about addressing them. After your brother passed, I recall our conversations, including our in-person meeting. As promised, I emailed you a copy of our complaints policy on June 13th. I apologise if it didn't reach you or if there were any misunderstandings. I am eager to address any formal complaint you may wish to submit through the policy. I want to acknowledge your concerns about your brother’s belongings and other claims in your review. We have thoroughly investigated these matters since our meeting, and it appears that staff accounts might not fully reflect your perspective. We will continue to ensure open communication and strive for better understanding and clarity in the future. Thank you for your suggestion regarding a sympathy card for families going through loss too.
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Review from Steven H (Son of Resident) published on 16 January 2023
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Review from Michele C (Daughter of Resident) published on 7 November 2022
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Review from S L (Daughter of Resident) published on 27 September 2022
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you for your kind words. I will pass this on to the staff.
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Review from Julie T (Daughter of Resident) published on 19 October 2021
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Review from Ben A (Son of Resident) published on 6 April 2021
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you for your lovely comments; I will pass this on to the staff.
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Review from Jaren B (Daughter of Resident) published on 1 April 2021
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Review from Helen C (Daughter of Resident) published on 1 April 2021
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Review from Olivia S (Granddaughter of Resident) published on 31 March 2021
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Review from J H (Daughter of Resident) published on 25 March 2021
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you for your kind words. I will pass this on to all the staff.
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Review from Jayne I (Daughter of Resident) published on 22 March 2021
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Thank God for The Meadows!
The staff there are so kind and caring, none of us thought she would ever pick back up, but after all there help and perseverance, just months later, she is back to eating, drinking, and walking around unaided. She is very happy, and all her needs are met.
I just do not know how to show my gratitude; we will be in debt to them forever!
I would not hesitate to recommend this wonderful, caring home to anyone.
fore ever grateful.
Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you very much; this is so nice to here. I will pass this on to all the staff; they will be so happy to hear this!
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Review from Lyn S (Daughter of Resident) published on 16 March 2021
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you; this is very nice to hear. I will pass this on to all the staff.
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Review from Amanda C (Daughter of Resident) published on 15 March 2021
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you for your kind words. I will pass this on to all the staff; it will mean a lot to them.
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Review from Tony H (Son of Resident) published on 16 February 2021
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Review from Valerie H (Daughter of Resident) published on 12 February 2021
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Reply from Georgia Cooney, Manager at The Meadows Nursing Home
Thank you for your kind words. It has been a pleasure looking after your father and welcoming you all in to the home.
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Review from Jean S (Sister of Resident) published on 2 January 2020
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Review from Helen P (Wife of Resident) published on 6 February 2019
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Food is excellent! He really enjoyed it all!
Thank you to all Staff!
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Review from Peter B (Son of Resident) published on 15 November 2018
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The Review Score of 6.8 (6.792) out of 10 for The Meadows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.389 for The Meadows Nursing Home is calculated as follows: ( (6 Excellents x 5) + (12 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 3.389
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.403 Points relating to the number of positive Reviews for The Meadows Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 2 Positive Reviews ÷ 7.2 = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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