Moundsley Hall Care Village

Walkers Heath Road, Birmingham B38 0BL
Submit a Review
9.5 74 Reviews
  • Moundsley Hall Care Village, Birmingham
Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.

Show Moundsley Hall Care Village on the Map

Care Provided by Moundsley Hall Care Village

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debi Rogers (Head of Operations)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Moundsley Hall Care Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,222
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,239
    • RESPITE Self-Funded Nursing Dementia Care from £1,226
  • (these prices are only a guideline, please contact Moundsley Hall Care Village to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.


  • Parking

  • Ample free parking on site


Moundsley Hall Care Village Reviews (74)

Total of 74, showing 1-20
9.5

Moundsley Hall Care Village has a Review Score of 9.5 (9.498) out of 10, based on 26 reviews in the last 2 years. Over all time Moundsley Hall Care Village has 74 reviews.

Overall Experience

  • 54
  • 16
  • 1
  • 0
  • 3

Date Published

74
5
10
26
48

Review from Colin H (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents,
although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.
Overall very happy with the care mom received at Moundsley Hall.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your kind words and for sharing your experience. We're pleased to hear that you felt well informed and supported during your Mother's time with us. We appreciate your feedback on resident interaction and will continue to strive for the best possible care. It means a lot to us to know that our staff's efforts, especially during the difficult times, made a difference. Wishing you and your family all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Brother of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my brother was with you for just 3 weeks, his care was the best I could wish for.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your review. We hope we made your brother's stay as peaceful as possible. Your comments will be passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean H (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Moundsley Hall, and specifically Kensington House, is very positive. The external grounds are always well-kept and provide a pleasant place to take Mom for a stroll when we visit.
The house itself is always neat and tidy. We always find Mom and all of the other residents to be clean
and well-dressed. The staff are attentive and engaging with both residents and visitors. We always receive a full and prompt reply to any queries we may have. We appreciate the effort put into the on and off-site activities which aim to provide the residents with fun experiences.

Reply from kiran kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your kind words. We're pleased to hear that you've had a positive experience. Your feedback means a lot to us, and we'll continue to strive to provide the best for our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of
her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your wonderful feedback! We're pleased to hear that your Mum's transition to Moundsley Hall was smooth and has met your expectations, our team takes great pride in providing exceptional care and a welcoming environment for all our Residents. Your recommendation is greatly appreciated!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer M (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general.
The staff and leadership are kind, committed, and thoughtful. The atmosphere
of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined.
We could not recommend the home more, and we will miss seeing the wonderful team on our visits.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you so much for your heartfelt review. We are truly grateful for your kind words. Our team strives to create a warm and supportive environment for both residents and their families, and it's wonderful to know that this made a positive impact during your father's stay. We are glad that the relationships formed during this time comforted your family. While we will miss seeing you as well, please know that our doors are always open, and you are welcome to visit anytime. Thank you again for your thoughtful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and generally helpful. The facilities are good and the rooms are kept clean and tidy.

Reply from Ben Gimson, Manager at Moundsley Hall Care Village

Thank you for taking the time to review our care village. We appreciate the feedback and positive reflection of our hard-working team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl A (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has advanced dementia and has been in Buckingham House since Nov 2022. He has a clean, spacious room and the overall grounds and living spaces are all very clean and welcoming. Dad is given the support he needs and is included in activities where it is possible and when he is awake. These include
gardening, cooking and play activities.
The regular staff all know him, speak to him and understand his needs. Occasionally we get a hiccup when there are a lot of agency staff on shift who do not know him or odd jobs like changing room lightbulbs can take a few asks.
Overall I am pleased with his case and feel content that he is happy, safe and well cared for.
The team here work hard so a big thank you from me and the family.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your positive feedback regarding the care and support for your father who is in Buckingham House, and also for the team's hard work. We are pleased that your father is enjoying the varied and meaningful activity programme delivered in Buckingham House and that he has enjoyed his gardening activities in this lovely weather. Sometimes we do have to enlist the help of local agency staff to ensure staffing levels remain safe and to deliver the care to our residents and we endeavour to book staff who have cared for the residents in Buckingham House previously. We do have an electronic logging system for maintenance tasks required across the Village, we apologise for the delay in the issue being dealt with regarding the light bulb change. The Management Team will continue to monitor this situation to drive improvement in response times. Once again thank you for your kind words and we will ensure this is passed on to the staff at Buckingham House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In my first 3 and a half years Mom was here the service has been lovely with very caring staff. However communication has always been an issue. During the last year the residential dynamics have changed and the use of a lot of agency staff there did not seem to be the level of caring we were used to
previously. Communication needs sorting, the home could text/email families regarding closures. Also emails to the manager have gone unanswered. Very disappointed that no one asked where Mom was during her 5 week stay at hospital before she passed away!

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to review Moundsley House, firstly our deepest sympathy for the loss of your Mother. Thank you for your comments regarding the care received by Mom, it is always nice to see positive comments about our hard-working team. Our staff retention across the village is good and agency use is at an all-time low. To ensure we have a full team on shift daily, we will use hand-picked agency staff to cover annual leave and absence when necessary. All residents are assessed to ensure we are the right facility for them before they move in. We can only apologise for any miscommunication you felt went unanswered as we understand the importance of positive relations with families. We assure you that when a resident is admitted to the Hospital, regular contact is made by the home to the ward where our resident is admitted. We apologise if you felt this was not fed back to you during your Mom's stay in the Hospital. Thank you for choosing Moundsley Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of a resident since April 2024. He has settled in well now with the help of his twin sister who is a resident also. He has received wonderful care from all the daytime staff but I am unsure of the night staff. My only concern is the fact that the system regarding care of laundry has a
lot to be desired. To date, my husband has lost a coat, 3 pairs of jeans, 2 pairs of trousers and a cap. Often he is in someone else's clothes. I think there should be a member of management there at all times.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to complete the review for Moundsley House, we value your feedback and suggestions to further enhance our service here at Moundsley Care Village. We are delighted your husband has settled in Moundsley House and is enjoying spending time with his twin sister who also lives with us in Moundsley House. We are delighted to hear that the care provided in the house is of a high standard and we will feed your positive comments back to our staff. We have taken on board your comments regarding the Management oversight of the Village, particularly during the weekend. We are commencing, on-site management cover at the weekends moving forward, so any issues highlighted during this time can be actioned in a timely manner and it will also give staff support during the weekend period. We apologise that you have had to raise concerns in relation to the laundry and I can assure we will give this concern our utmost attention to improve our service moving forward.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff of this care home for all they did for my mother. I found all the staff to be courteous and polite on all my visits to my mother. I wish you all the very best. Thank you all.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your review it is good to know that you were happy with the care and the staff that cared for your Mother, it is very much appreciated and I will pass this on to them. All the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Nephew of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the overall care my aunt gets. Staff are very good and respectable.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your positive experience at our care village. We're thrilled to hear that you are happy with the care your aunt receives and that our staff's dedication and respectfulness have made a notable impact. Our team works tirelessly to ensure a comfortable, supportive, and engaging environment for all our residents, and it's heartening to know this effort is recognized. If there's anything more we can do for your aunt or any feedback you'd like to share to make our community even better, please don't hesitate to reach out. Thank you again for your kind words and trust in us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Husband of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for 7 weeks. All the staff have treated her professionally with care. Nothing seems to be too much trouble. The home is kept very clean.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your wife has been receiving professional and caring service from our staff over the past seven weeks. It's our top priority to ensure that our residents feel well looked after and that their needs are met with enthusiasm and competence. We also take pride in maintaining a clean and welcoming environment for everyone in our home. Your feedback is incredibly valuable to us, and we look forward to continuing to provide the highest level of care and service to your wife.
Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Sister of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and satisfied with all the care and nursing my sister is receiving. My overall review of Moundsley Hall is excellent.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your positive experience with Moundsley Hall. We are thrilled to hear about the excellent care and attention your sister is receiving. It's our top priority to ensure that our residents feel comfortable, safe, and well-cared for. Your feedback is incredibly valuable to us and reaffirms the hard work our team puts in every day. If there's anything else we can do to make your sister's stay even more pleasant, please don't hesitate to let us know. Thank you again for your kind words!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Moundsley Hall Care Village from the staff in the offices to the carers are exceptional, nothing is ever too much trouble.
It's great to know that the support from all the staff makes it so much easier and to know that your relative is happy, settled and cared for gives
me so much peace of mind. Thank you Moundsley Hall for the care you give!

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to share your positive experience with Moundsley Hall Care Village. We are truly heartened to hear how our team's dedication and care have significantly contributed to your peace of mind. Knowing that your relative is happy, settled, and well-cared for is our utmost priority, and it's rewarding to learn that we have succeeded in this aspect.
We are committed to maintaining this high standard of care and support for all our residents and their families. Your feedback is invaluable as it inspires us to continue delivering the best possible care. Once again, thank you for your trust in Moundsley Hall Care Village. Please feel free to contact us anytime if there's anything more we can do for you or your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The place is a joke. The manager is a fool. Certain staff are nice, not all. My mom is bedridden and a man wandered into her room to try to kiss her. They phoned me to tell me this. My mom died in that place. When I went, her eyes open, her mouth open. I took a picture. I'm looking to prosecute this
home as I still now get letters from the home for money from my mom. She has been dead for nearly 3 months.
See you in Court Moundsley care home.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We are sorry to read your comments below and confirm this is a total contradiction to the thoughts and comments made by family involved in Mom’s care, of whom we built a positive relationship with. Visitors must not be under the influence of alcohol or other and all visitors should display nonaggressive behaviour to both staff and residents. We understand that you were at times unable to meet these criteria. We confirm that Mom remained safe and well cared for within our care village and the family involved in Mom’s care remained happy and supported.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda T (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brought Dad to Moundsley Hall, and although he was not here very long, his stay was made very easy. The caring staff and management were exceptional in their diligence in looking after my father.
The food was excellent and plentiful, but the attention he received was marvellous, and I could not ask
for better.
His room was spacious and very pleasant Kensington House.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your experience at Moundsley Hall. We are truly grateful for the opportunity to care for your father during his stay with us.
It warms our hearts to hear that you found our staff and management exceptional in their diligence. Providing a high level of care is at the core of what we do, and we are delighted to know that your father's time with us was made easy through their dedication.
We're thrilled to hear that you enjoyed the food at Moundsley Hall. Our kitchen team takes pride in crafting delicious and plentiful meals to ensure our residents have a delightful dining experience.
The greatest compliment we can receive is your acknowledgement of the marvellous attention your father received. Our team strives to create a warm and supportive environment for all our residents, and it's rewarding to know that we met your expectations.
Thank you once again for entrusting us with your father's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Brother of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and kindness, helpful to all residents in going the extra mile.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words and positive feedback! We greatly appreciate your recognition of the care and kindness we provide to our residents. Our team is dedicated to going the extra mile to ensure all our residents have a comfortable and pleasant experience. Your feedback motivates us to continue delivering the highest service and care. Thank you for choosing us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On every visit staff always friendly and helpful. All areas very clean and smelling pleasant.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We appreciate your kind words and positive feedback about your visits to our facility. At Moundsley Hall Care Village, our top priority is providing a warm and welcoming environment for our residents and their families. We're delighted that our staff has consistently been friendly and helpful during your visits.


Thank you for taking the time to share your experience with us. Your input is invaluable to our ongoing efforts to provide the best care and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn F (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Moundsley Hall Care Village.
My mom was treated with dignity and respect.
I never was concerned as I knew she was well looked after.
The carers and nurses were all lovely and caring. The management team, too, is always there to help and so supportive.
She had a beautiful
clean room, in lovely grounds.
Thank you all; I will always appreciate what you did for my mom.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your heartfelt recommendation of Moundsley Hall Care Village. We are truly honoured to have had the opportunity to care for your mom, and we're delighted to hear that you were satisfied with the level of care and support she received during her stay with us.
Your kind words mean a great deal to us, and we will always cherish your appreciation. It was our privilege to care for your mom, and we are here to support you and your family should you ever need us in the future.
Thank you again for choosing Moundsley Hall Care Village. Your trust and recommendation mean the world to us, and we remain dedicated to providing the highest quality of care to all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter-in-law of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your heartfelt review! We truly appreciate your kind words and recognition of our commitment to the individual we care for and their overall health and well-being. We believe in providing comprehensive and compassionate care that extends beyond immediate needs, focusing on nurturing a better future. Your feedback is a source of inspiration for our team, and we remain dedicated to delivering exceptional care and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.498 for Moundsley Hall Care Village is calculated as follows: ( (204 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 307 Ratings = 4.498

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Kiran Kaur

Job Title: Admissions Advisor

Joined: 2024

Hi, I'm Kiran, and I joined Moundsley in 2024 as an Admissions Officer. I'm here to make the transition into our care as smooth and stress-free as possible for residents and their families.


I understand that choosing the right care home is a big decision, and I'm always happy to provide guidance and offer support every step of the way. Whether you're looking for short-term respite, long-term nursing care it specialist support, I'll work closely with you to understand your needs and ensure a seamless admission process.


I focus on clear communication and attention to detail to make sure families feel supported and reassured. My goal is to help people find the right care solution with warmth and understanding, ensuring that every new resident feels welcome and valued from day one.


If you'd like to learn more about Moundsley or discuss admissions, feel free to reach out- I'm always happy to help!


No image found

Demi Whiston

Job Title: Wellbeing Co-ordinator

Joined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.


Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.


Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”


Frequently Asked Questions about Moundsley Hall Care Village

What types of Care is Moundsley Hall Care Village registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moundsley Hall Care Village provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moundsley Hall Care Village have?

There are 60 Single Rooms.

What are the Facilities & Services at Moundsley Hall Care Village?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moundsley Hall Care Village to the centre of Birmingham?

5.4 mile(s) as the crow flies, distance by road may be significantly further.