Review from Pauline B (Wife of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience

We, as a family will never forget the care given to my darling husband, especially in his last days. We were encouraged to stay with him and they provided us with 24-hour care with food, drinks and making sure we needed for nothing.
We will never forget the care he had and the care they gave us. Although

we are still devastated, the memories we have of this amazing nursing home will never fade.
No matter what the circumstances, I know everyone is treated individually, and the comfort we have had since is certainly worthy of this praise.
God bless you all.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your heartfelt review. It profoundly moves us and we want to express our sincere gratitude for sharing your thoughts with us. Your words mean the world to us and we are honoured to have been able to provide care and support during such a challenging time for you and your family.
Your appreciation for our 24-hour care, food and drink provision and meeting your needs. We believe in treating each individual with the utmost respect, dignity and personalised care, regardless of the circumstances. Your kind words inspire us to continue providing exceptional care to all our residents and their families.
We are profoundly sorry for your loss and understand its deep impact on your family. We are here for you and your family if you require our support or assistance.
Once again, thank you for entrusting us with your husband's care. We are truly privileged to have been a part of your journey and your feedback reminds us of the importance of our work.

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Review from Kay P (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience

My dad sadly had to go into care in May 2021; he resided in Kensington House up until 18th August 2022, when his failing health meant a move to Moundsley House, a higher dependency unit, I can not praise the staff enough for everything they did for my dad in both units and for the compassion and care

given to my mum, my brother and myself, especially as my brother and I live away from home. Everyone did their best to help us to communicate with Dad by phone. Unfortunately, Dad passed away on 13th December 2022.
Many thanks to all concerned, care workers, managers and admin staff alike, for the care of Dad during his time at Moundsley Hall Care Village.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We extend our heartfelt gratitude for sharing your experience with us during your father's time at Kensington House and Moundsley House. Our entire team is deeply moved by your kind words and the acknowledgement of the care and compassion provided to your dad and your family.
We understand the emotional journey you all went through during this challenging time, and we're honoured to have been a part of your family's support network. It warms our hearts to know that our staff, from care workers to managers and admin personnel, could contribute to making your father's stay comfortable and meaningful.
Our residents and their families well-being and comfort are at the forefront of our mission, and we're pleased to hear that our efforts to facilitate communication and provide compassionate care were appreciated. Your family's trust and confidence mean the world to us, and we are deeply sorry for your loss.

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Review from James S (Nephew of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

My uncle has been a resident for many years and having been a very independent person prior to his residence, we as a family knew it would be really hard for him to adjust to life in a care home. Buckingham House has met every challenge faced along the way with great patience, care and support. My uncle

likes his own space and the staff have proven to acknowledge and respect this allowing for my uncle to adapt and develop his own routine which he likes. If we cannot visit then we can keep track of his care via the electronic care planning software and speak virtually. The activities arranged have been personal and well thought out, such as organising football matches to be played in the cinema room or his room. The staff have been great at making the adjustment easier for both my uncle and our family.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for sharing your heartfelt feedback about your uncle's experience at Buckingham House. We are delighted to hear that he has been well taken care of and that our team has been able to support him in his transition to life at Moundsley. We are glad to know that your uncle's desire for his own space and routine has been acknowledged and honoured by our staff. We aim to provide a comfortable and nurturing environment where each resident can feel at ease and enjoy a sense of independence.
We understand how essential it is for families to stay connected, even when visits are not possible. Our electronic care planning software has been designed precisely, allowing families to stay informed and involved in their loved one's care journey. Virtual communication helps maintain solid bonds and ensures that your uncle feels supported and connected to his family, regardless of distance.
Your feedback is a tremendous motivation for us to continue providing the best possible care.

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Review from Jayde L (Granddaughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

My nan has been a resident at Kensington House for a year now. From the day we looked around, we were welcomed and fully informed. The staff are amazing and Nan settled really quickly. She has had a few health issues in the last few months, but the care and attention she is given surpass all that we

had wished for her. After losing our grandad last year, it was a very difficult decision for us to make, but Nan is now safe and happy in her new home. There are activities for residents and organised days out. The coronation celebrations were amazing. Kensington House staff go above and beyond and care as much about the families as they do the residents. I'm so glad there was room for Nan when we needed it. We know she is being looked after.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to share your heartfelt review of Kensington House. Your kind words genuinely touch us, and we are delighted to hear about your nan's positive experience during her one-year stay with us.
We're thrilled to hear that your nan settled in quickly and that the care and attention she receives have exceeded your expectations. Our staff takes great pride in providing exceptional care to all our residents, and we are grateful for your acknowledgement of their dedication.
Your kind words about our staff mean a lot to us. They genuinely care about our residents and their families, and our goal is to foster a sense of community and support for everyone involved.
Thank you, Kensington House.

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Review from Lorraine T (Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

Been at home for just a month now. I have been met with kindness by the staff. The staff used compassion and reassurance which made my transition being eased into nursing care easier. The home caters for my needs, care staff are kind and listen to you and are there for you. I really, after being here

one month have been shown nothing but good care. We have an activity coordinator who gets to know us individually she brings joy and laughter and lots of exercise activities to stimulate us. I feel like I am really at home and would highly recommend the home. Good staff, a nice manager and nice clean and lovely, also love the home's lovely surroundings I feel safe, know I have reassurance and nothing is too much trouble.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

It is heartening to hear about your positive experience at Moundsley Hall during your first month here. The staff's kindness, compassion, and reassurance have made a significant impact on your transition into nursing care. Their attentiveness to your needs and willingness to listen and support you are commendable.
The presence of an activity coordinator who takes the time to get to know residents individually and organizes engaging activities is lovely. Residents must have opportunities for social interaction, stimulation, and laughter, and it seems that the activity coordinator successfully provides these experiences.
Thank you for sharing your positive feedback, and we hope your experience at Moundsley Hall continues to be fulfilling and enriching.

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Review from Phil M (Son of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience

Thank you to all staff at Moundsley for the care you gave my mother during her final years and for the sympathy and support you gave us when she passed away at the grand age of 101, an age she reached due to your care.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

You're most welcome, and please accept our deepest condolences for your loss. We are honoured to have been able to provide care for your mother during her final years and grateful for the opportunity to have been a part of her life. It is heart-warming to hear that our care made a positive impact and we are glad that it enabled her to reach the remarkable age of 101. At Moundsley, we strive to provide compassionate and personalized care to our residents and we are pleased to hear that we were able to support you and your family during this difficult time. Thank you for your kind words and please do not hesitate to reach out if there is anything we can do to support you further.

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Review from Martin D (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care that was received, staff very good, and they made a special effort for my mother's 100th birthday party. Thank you very much.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words and these will be shared with the Moundsley staff. We are privileged to have shared your mother's 100th birthday.

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Review from Bernard H (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

Our mother was a resident at Moundsley Hall for three and a half years up to her recent sad death. She was treated throughout this time with great care and professionalism along with tremendous humanity and respect. It was lovely that staff always gave her their attention, respect, care and genuine

affection.
The behaviour demonstrated helped her cope with the symptoms suffered and she related very well to all care for her.
She was clearly happy with all caring for her. Any changes or incidents have always been communicated to her family both promptly and without recourse to jargon this helping our confidence.
We, her family, would like to express our admiration and gratitude to all at Moundsley for their great commitment and unstinting care.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your kind words, I've shared them with the Moundsley team, It means so much to the people who cared for your mother during her three and half year stay with us. They are generally sad times when we lose anyone at Moundsley especially after being in care with us for such a long time. Here's to the smiles that your mother brought to carer's faces.
You and your mother are in our thoughts at this difficult time.

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Review from L W (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

The manager and staff are very helpful and considerate of mother's needs. A room was organised for a birthday party for our mother. It was a small family event and it really lifted mother's spirits and we all had a lovely time.
Thank you.

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Review from W B (Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

Made to feel welcome from the outset and treated with the utmost care and consideration by the care staff who are always approachable and friendly.
The home has also facilitated the continuation of my physiotherapy.

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Review from S B (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

Following a short illness, my father was admitted for palliative care. During his stay, he was treated with respect, dignity and the highest level of care. As a family, we were shown compassion and care. A friendly, calm and welcoming environment to end your days.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your wonderful review! Your excellent feedback will be passed on to our team, these kind word really do mean something to the staff. Again, thank you.

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Review from L S (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

My mother had to be admitted into Kensington House because she was having difficulties coping whilst suffering with Alzheimer's. She remained in Kensington House for 2 years and 8 months until her death. Two months after she was admitted, the first lockdown started during the pandemic, it was a challenging

time but Kensington House made it possible for us to continue visiting by creating a secure 'pod'. Whilst personal contact was not possible it meant we were still able to see Mom.
At all times we found the home to be very clean and the staff were always friendly and willing to help. In one of her better moments, Mom did say 'they look after me very well here, there's no need to worry about me'. Towards the end Mom became unable to do anything for herself and eventually was bedridden, the staff in Kensington House took great care of her ensuring that she was clean and comfortable until she passed away.
I have nothing but praise for the manager and all her staff.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and to hear such kind words really does mean so much to the team. Thank you again.

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Review from Stephen C (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience

Really wonderful experience for my mum, settled in very well and has received the very best of care in Kensington. The team and services within Kensington are exceptional. In particular, the consistent and long-standing of the team leader has made my mum feel more settled, safe and secure. I have nothing

but praise for the care my mum has received in Kensington - thank you.

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Review from Gillian W (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

Moundsley Hall Care Village looked after my mum for five years and I have nothing but praise for the care and attention they gave her. Mum recently passed away but during her last few weeks, they were amazing, particularly with the support they gave my sister and me when visiting Mum.
I would definitely

recommend Moundsley Hall.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Hi, thank you for the review, I know the staff in the Moundsley unit were proud to have cared for your mother for the last five years. It's very sad to have lost someone who the unit cared for, for that amount of time. This thank you to the staff has been passed on and will mean a great deal to them, we are sorry for your loss.

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Review from Andrea G (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

It was my dad's 76th Birthday today and the activities team arranged the best birthday party for him in the activity centre. My brothers and his sister came to make it extra special. There were balloons, music and a cake. My dad and some of the other residents thoroughly enjoyed it.
Thank you so much

for making his birthday so very special and for inviting us to have this lovely memory together.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Hello, we are glad you and your father enjoyed the birthday celebrations here at Moundsley. The activities co-ordinators do a fantastic job when putting on birthday parties. It was great to see you all smiling, enjoying each other's company, and gathering memories to cherish.
Thank you for taking the time to leave a review.

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Review from Graham B (Husband of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

During her short stay in Buckingham House, I am pleased to say my wife received an extraordinary level of personal and ultimately palliative care. On her final day, I saw just how gentle and caring each team member could be. Irrespective of their role, each of them, whether qualified or a care worker,

knew exactly what to do. I’m not permitted to name names, but you know who you are. I work in the healthcare sector and will not hesitate to unreservedly recommend Moundsley Hall Care Village. Not only are the setting, buildings and facilities quite exceptional - the people are pretty special too. I will always be grateful that my wife’s final weeks were in Buckingham House. Thank you, team.

Reply from Tracey Ferriday, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words, they mean so much to all the staff in Buckingham House.

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Review from Caroline C (Niece of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

My aunt was admitted for palliative care in December 2021. During her stay both she and us as a family received the highest level of care and respect. The staff went above and beyond and I can't thank them enough. At an extremely difficult time for us, the care and compassion given to us all was outstanding.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

It really does mean a lot to our staff to know they helped at a very difficult time - thank you for taking the time to leave this review.

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Review from Debra B (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

My mother was a resident in Kensington House for three and a half years, throughout her time in Kensington she has received outstanding care and her family have received outstanding care too. We have been kept informed, included and comforted by the staff on many different occasions over the last few

years. Mum went in able to walk, watch the telly, enjoy meals etc. but, as it is with dementia things decline. Come the end Mum had full 24 hour care. In her last week the end of life care was extremely attentive and she passed away with dignity. Kensington House is as clean as a new pin, the food served is very good and varied, the staff are welcoming and care about their residents. When we left Kensington for the final time, I thanked the house manager for all she and her staff had done for Mum, I had total trust in how Mum was being looked after which meant that I could sleep at night.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking time to leave this review - you kind words mean such a lot to our staff.

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Review from Clive B (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

The palliative care being given to my mother is excellent. She is generally afforded respect and full attention. The site itself is quite wonderful with well-kept grounds with a lovely outlook for most patients. A little more attention to room maintenance would not go amiss eg: drawer front plates are

hanging off a chest of drawers in my mother's room, very unsightly and totally impractical. Staff are always available to discuss my mother's needs and health, there is an odd staff member who could improve on the communication skills, but this is only a minor criticism.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave us a review – your feedback is welcomed and will followed up directly by the home manager. In the meantime, our maintenance department will address the points you have raised.

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Review from Jan B (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience

My mum has lived here for over 5 years. It's been particularly difficult over the Covid period with the restrictions but Mum has been kept well and safe. My 100 year old father visited for first time in months today, he's extremely poorly and was treated like royalty. The staff welcomed him back like

a member of the family and accommodated his needs beautifully. It's reassuring to see him being afforded such compassion and dignity as it speaks volumes about the culture of the organisation. Mum is certainly very settled there.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Response from Marc Cohen – Home Manager: Thank you for your kind words. I am so glad you had such a positive experience when you visited with your father. As with all friends and relatives, we are happy to support and facilitate visits even during these most challenging times. Please let us know when you would like your father to visit again.

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Moundsley Hall Care Village

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