Review from Richard H (Husband of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

My wife is well looked after and is very happy there. She is about to enter her fourth year, she is attended regularly by medical staff, and is given all her medication on time. She enjoys her food and that is of a good quality. The staff try to keep the residents entertained and comfortable.
A weak

point is communication, while staff will ring in cases of (say) a fall, management rarely communicate on general matters eg. visiting arrangements.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We really appreciate you taking this time to leave us this review. We note your comments on communication but would like to explain that as guidelines around visiting have been changing frequently it has not been practical to contact all families on an individual basis to update them. We have regularly updated our website and newsletters in order to reach the majority of families.

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Review from Anne A (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff are generally welcoming and friendly. The management is helpful. Due to Covid restrictions, there have not been ongoing activities, which has left my mother bored and unhappy some of the time. As the home is large, it does not feel warm and cosy but rather cold and clinical. Due to staff shortages

and lack of visits, my mother has felt lonely. We have had little or no communications from the home as to my mother's condition or wellbeing, but I realise the staff have been working under pressure. Generally, she is well cared for but not stimulated adequently.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave a review – we note your comments, and we accept that during the pandemic we have not been able to have the usual amount of external visiting entertainers or external trips out. Our staff have done their very best to provide interesting and stimulating activities for our residents during this difficult time. We invested heavily in technology, to mitigate the impact of visiting restrictions and sought alternative digital activities. We have passed your comments on to the manager, and they will be in touch directly to see how we can improve. Hopefully, as things improve we will once again be able to provide a wider programme of activities. We would like to reassure you that there have never been staff shortages in the Unit.

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Review from Wendy F (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience

My mother was placed on end of life care in this nursing home. Despite the fact that I myself work/manage a nursing home and had regular Covid tests, I was not allowed to see my mom. She passed away six days after admission. The Manager was very unsympathetic and unhelpful, even given the fact that

Government guidelines state that there must be some flexibility with restrictions when residents are deemed to be on end of life care. I was told, "it's because she is not being given any end of life medication yet".
Totally unacceptable!
I have recently seen a news report where relatives have successfully obtained an apology via the Government Ombudsman. None of this is going to bring my mom back, but a formal complaint will be on its way to this home shortly.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We are truly sorry for your sad loss. At the time (October 2020) Covid cases nationally were rapidly rising and the country shortly went into a national lockdown. This was before Rapid Lateral Flow testing was available for visitors and vaccinations had not yet been rolled out. Our priority is the safety of our residents and staff. While we have always permitted visiting when someone is at the end of their life, your mother was stable and not critical on admission. The GP would advise when end of life anticipatory medication was to be implemented and this is when we would advise family that they could visit. These were the government guidelines which we followed, if we didn’t then we could have put others at serious risk. We understand your frustration, but we genuinely were doing our very best under extremely difficult circumstances.

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Review from Beryl R (Aunt of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

As I am not able to visit my nephew as often as I would like I rely on keeping in touch by phone. All of the staff are very informative when speaking to me, answer all my questions and phone me if they need to report or ask about anything. They even ask how I am, which I
appreciate.

My nephew is

disabled and needs help with most things, I think the staff do extremely well caring for him, keeping him comfortable.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave this review, Beryl, it is very much appreciated.

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Review from Laurie E (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

My wife (a 92-year-old lady) has been a resident at Moundsley since January 2021.
During all of that time, my wife has always been treated with the utmost care, kindness, and dignity.
The friendliness of everyone and the kindness shown to me personally is wonderful.
I can't praise Moundsley Hall

enough.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words - it is very much appreciated.

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Review from Michael H (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience

The last 18 months have been very challenging for everyone, but Moundsley has always done its best to look after Mom and also keep my brother and myself up to speed with what is happening. They have ensured that there is a room available for visits but also for residents such as Mom who are not getting

out of bed they allow visits to the room. The whole process is simple and straight forward which has meant we can visit Mom regularly. All of the staff are always welcoming, friendly and professional whether you talk to them in person or via the telephone and give you the confidence that they give every resident the care and respect they deserve. Particular mention for the activities coordinators who have been asked with running the visits and they are brilliant.

I think a real mark of their approach came when Mom, unfortunately, had to go to the hospital for hip pain. One of the A&E staff told me they had received calls from Moundsley to see how Mom was which they had not seen before.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

It is so good to receive a positive review like this - thank you so much, it means a lot to all of our staff who work so hard.

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Review from Janet H (Sister of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Myself and my brother have been visiting our brother every week for the last five years. We have always been more than happy with the care he receives, the staff and management have been very good to our brother. We would recommend Moundsley Hall Care Village to anyone. Thank you.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to review our Care Village; it is much appreciated.

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Review from Lynne F (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

My mother has been in this establishment since October 2019 and has been very well cared for by all the staff, and she seems very content with her surroundings.
My brothers and I cannot thank the team enough for making our Mother comfortable, clean and cared for every day. Well done and thank you to

all of you.

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Review from Gary H (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

My father was in this establishment for 7 days before passing away.
The level of care and empathy shown by the senior management and lead nurse was appalling.
No morphine, No monitoring on a regular basis, No dignity in death.
I wish we'd never seen the place.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We are very sorry you feel this way. Respecting our residents' dignity is and always has been of paramount importance to us.

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Review from G T (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

On behalf of my sister-in-law and myself, I would like to compliment all of the team at Moundsley Hall for their dedication and professionalism in the care, support and kindness shown towards my mother.
Mum has been in Moundsley Hall since the turn of the year and it genuinely gives the family peace

of mind to know she is being cared for so very well. Mum is 94 years old on the 12th October and even though "end of life" medication was prescribed a month or more ago, the whole of the team leave no stone unturned to make sure she is comfortable.

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Review from Anne S (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother, who is 97, has been extremely well looked after since her arrival a year ago. The care she has received has improved her physical and mental health since facing hospitalisation and terminal illness from April to August 2018. The transition from hospital to dementia care ward and onwards to

Moundsley Hall was appropriate and smooth.

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Review from G T (Son of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

Both my sister-in-law and myself are very, very pleased with the care and attention my mother has received, not just for the months mentioned, but ever since she has been a resident in Moundsley Hall. All of the staff (and I mean All!) can be very proud of themselves for the professional and caring

job they carry out. It makes life so much easier, knowing of this level of care, when I'm going about my life in general. On behalf of myself and my family - Thank you All!

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Review from Peter F (Nephew of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with all the care they provide to my aunt. I feel she is well looked after and entertained. They monitor her health closely so even the infections she is prone to, have reduced since she became a resident. Overall, excellent management in dealing with difficult situations.
The family can

rest easy that all is being done to help my frail and much-loved aunt.

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Review from Michele P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

My Dad was in Buckingham House for six weeks receiving "end of life care". He was treated with kindness and dignity. The staff were attentive and really connected with him. The food that was served was of good quality and presented well. During his final hours, Dad was kept comfortable and the support

offered to him was extended to us, his family.

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Review from Gillian C (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Our father was cared for in Buckingham House until he died on 11th May 2019. The care and kindness he received on a daily basis was of an exceptionally high standard.
He was treated with dignity and respect at all times. As a family, we were also supported. We cannot thank the staff enough and we could

highly recommend this nursing home.

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Review from Stephen B (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

My father was in Buckingham House, one of the houses in the care village. During the time that my late father was at Buckingham House, he was treated with dignity and respect. The care was faultless. The staff are genuine, friendly and respectful and take time to get to know the person as an individual.

The rooms are spaceous, airy, clean and comfortable. Dad was always clean, wearing his own clothes and content. The food, according to my Dad, was always excellent and there was always plenty. The lounge is large and has areas where you can either sit and watch TV or sit and chat in a quiet area. The care Dad recieved in his last days was exceptional and comforting both to him and us, his family.

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Review from G T (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has now been a resident in Moundsley Hall for just over a month now and I visit a minimum of 3 times per week. I have been very impressed every time I visit with the level of care and attention received by all the residents. It helps me so much mentally that I can get on with my own life knowing

my mother is being taken good care of.

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Review from Colin K (Son of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

My mother was a resident here in Kenilworth House. She had dementia and whilst very lovely, could be difficult sometimes. The carers and nurses were always kind and considerate of her needs. I was kept informed of her health throughout and when I visited, although she did not know who I was, I could

tell she was settled and happy there.

I was allowed to personalise her room as much as I felt was needed (I would have added more items, but there was always the safety aspect to consider with someone with dementia). I could pop in whenever I felt the need (usually just to give mom a hug and sit quietly with her in her silence) and was never concerned by what I would see. Unfortunately, mom passed away this month, quietly in her sleep.

If I had any criticism it would perhaps be around the quality of the food. It was very much like school dinners of yore. More fresh vegetables?

A clean environment in lovely surroundings, carers who respect residents; a place that is safe, secure. A+

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Review from Kevin M (Son of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

After experiences with other 'homes', Moundsley was a breath of fresh air.
The staff were outstanding, managing to combine efficiency with compassion.
Extremely approachable and polite at all times of day.
Frankly, the facilities were of lesser importance when you are employing and training such

a high quality of staff.
Thank you for helping my mother in her last week of life.

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Review from Mike McC (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

I chose the Moundsley Hall Care Village (Moundsley Hall Unit) for Mum and she moved into the home under NHS Continuing Healthcare in March 2018 for end-of-life care.
The house is set in lovely quiet grounds with trees and a duck pond.
Mum had dementia, was bed-bound with bed-sores from living at home

and had difficulty swallowing. She was cared for exceptionally well and staff looked after all her medical, nutritional and social needs. She had a special dynamic mattress and was repositioned every 2 hours, day and night. I always met with friendly, loving, sensitive and professional nursing staff, carers and management whenever I visited. They always took time to discuss any aspects with me and I knew that Mum was getting the best and individualised care that she needed.
She was treated like a queen when she celebrated her 90th birthday in August and the staff came to sing "Happy Birthday" to her. Sadly Mum died peacefully in her sleep in November 2018.

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Moundsley Hall Care Village

Care Provided by Moundsley Hall Care Village

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Funding & Fees Guide for Moundsley Hall Care Village

Facilities