Mowbray Nursing Home

Mowbray Nursing Home, 9 Victoria Road, Malvern WR14 2TF
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9.7 19 Reviews
  • Mowbray Nursing Home, Malvern
Mowbray Nursing Home is located in scenic views of the Malvern Hills, where residents enjoy en-suite bedrooms in a wheelchair-friendly residence.

The home has recently undergone a total refurbishment, making the most of care modernisations and homely comforts, making Mowbray ideal for residential, nursing and respite provision.

Part of the Minster Care group portfolio, the home is committed to maximising the home's potential for good physical, mental and emotional health, providing compassionate care from a team of properly trained staff.

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Care Provided by Mowbray Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Barraclough (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Mowbray Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
    • Self-Funded Residential Dementia Care £900 – £1,000
    • Self-Funded Nursing Care £1,000 – £1,200
    • Self-Funded Nursing Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £900
    • RESPITE Self-Funded Residential Dementia Care £900 – £950
    • RESPITE Self-Funded Nursing Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,200

  • Excluding FNC ; Hairdresser and Chripodist
  • (these prices are only a guideline, please contact Mowbray Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mowbray Nursing Home Reviews (19)

9.7

Mowbray Nursing Home has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Mowbray Nursing Home has 19 reviews.

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  • 5
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Review from D L (Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were wonderful, cheerful, willing and efficient. Nothing was too much trouble.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you. It was an absolute delight to care for you. The door is always open for you to visit us anytime. Thank you for spending the time to review us at Mowbray; it truly means so much to us all. Kind regards.


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Review from Gavin G (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were compassionate caring and professional throughout making an emotional and sensitive end to my mother's stay as comfortable and comforting as anyone could have expected. My mum passed with dignity and without undue suffering for which I - and I feel sure - she, was grateful.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you Gavin for providing such a lovely and thoughtful review; your mother was a true advocate for women; showing strength; honesty and humanity an inspiring lady; who will always be admired by us all at Mowbray. Thank you again love from us all at Mowbray


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Review from Jayne B (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Mowbray for almost a year now. The staff have always shown respect and kindness and are helpful and caring. The managers and nursing staff are extremely supportive of both of us. I wouldn't hesitate to recommend this nursing home.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you for taking the time to give us a review. Your comments mean the world to us all at Mowbray. It is our absolute pleasure to care for your beautiful mother; she is very lucky to have a wonderful and supportive family. With love from us all at Mowbray.


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Review from Tim B (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Mowbray for almost a year and no one could have wished for a better end to his life. Everyone treated him with unfailing kindness, compassion and good humour and he effectively found himself part of a new and welcoming family. The staff were always available to keep us up to date with
his condition: this was always done with great professionalism and warmth; nothing was ever too much trouble.
My thanks go to every single one of the team for everything they did for my father. We were fortunate to find Mowbray and he was fortunate to spend his last year there.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so much for leaving this wonderful review. It was an absolute honour and privilege to care for your father; who was very much loved by us all and will always remain in our hearts. It is always so wonderful to see the love between families and it is very easy to see that your father played a pivotal role in making sure this was embedded in his children. Much love from us all at Mowbray.


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Review from Kate B (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank everyone at Mowbray for the excellent care my father received during his last year. We could not have wished for a better, more caring environment than Mowbray. The staff made the effort to really get to know my father and would often call into his room just for a chat or to check
on him. We know he really appreciated these visits as he would always talk about them and pass on all the latest news to us. During his final days, he was given the comfort and reassurance he needed and he died peacefully with a nurse at his side. We could not have asked for more. Thank you all.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so very much, Kate, for the wonderful review. It was an absolute pleasure and a privilege to care for your father, he will always remain in a special place in our hearts. Again a huge thank you. Your words mean so much to us all.


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Review from Nigel O (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Mowbray staff for 9 days, having been transferred into nursing care from the local hospital for her final days.
The welcome she received and the courtesy shown to her and her family were terrific.
The nursing care, wellbeing of staff, support shown were second to none.
What
a wonderful home you have in the area.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you for your kind words; it was our absolute pleasure to have cared for your mother; such a beautiful lady. It was wonderful to see a loving and caring family and that is an absolute credit to your mother. Once again a huge thank you for taking time to post a beautiful review; which is much appreciated by all the staff; here at Mowbray.


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Review from Julia K (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word to describe Mowbray: superb!

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so very much for reviewing us at Mowbray. It was a pleasure and an honour to have cared for both of your parents; they and youself will remain close to our hearts always. Thank you again.


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Review from Diana R (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Providing a review of my mother's stay at Mowbray Court is a pleasure. I always come away after visiting feeling all was well and even though she was bedridden she was getting the best of care in a very homely environment. The staff were exceptionally kind and cheerful and the leaders in charge were
most supportive in realising the needs of individual patients and in keeping everything running smoothly. It was greatly reassuring that everything was immaculately clean and my mother was attended to promptly at all times. The home is located on a very quiet, safe and attractive road and fronted by a spectacular garden. Last but not least the food is cooked on-site and my mother found it most enjoyable. Mowbray is a very special place if you have a loved one in need of care.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so very much for your kind words; it is greatly appreciated by all of the staff. It was an absolute honour to care for your mother; who will always hold a special place in our hearts. Much love to you and your family.


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Review from M J (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Mowbray for just over 2 years. She enjoyed her time there which was because all the staff were so friendly. They worked hard to satisfy Mum's regular calls for help even though she would often forget why she called for them. The room was kept very clean and tidy which enjoyed a nice
view over the garden. I applaud the staff's professionalism.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you; for your kind words it means so much to us all. Your mother was an absolute delight and a treasure to care for. She will always have a special place in all our hearts here at Mowbray; along with her own garden. Your mother was blessed to have a wonderful family who loved and cared for her deeply.
We are always here for you all.
Much love to you and the family; from us all at Mowbray


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Review from Peter J (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mowbray Nursing Home from October 2022 until her passing in September 2023. She was originally in the Residential Care Unit and then as her health deteriorated moved into Nursing Care.
Throughout her stay, I was extremely happy with the way she was cared for by staff. Most
of the staff have been at Mowbray for many years, i.e. ten to fifteen years or more. Very little reliance is put on agency support.
All the staff are very friendly, from cleaners to catering and laundry.
Medical care is excellent with a strong interaction with the local GP surgery.
They are very good at keeping relatives informed of developments and any changes to medication and/or care needs.
The care and support my mother received in her last days were exceptional as was the contact and support I also received at that time.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you, Peter, for your kind words; it means a lot to all the staff here at Mowbray. It was an absolute pleasure to care for your mother and she was so blessed to have you as her son. She will always remain in our hearts and we are always here for you if ever you need us.
Kind regards,
Julie.


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Review from Michael D (Husband of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention you have shown to my wife has been truly remarkable. Your dedication goes beyond merely fulfilling your responsibilities; it is evident that you genuinely care for the well-being and happiness of each resident. From assisting with daily activities to providing emotional support,
your commitment to enhancing their quality of life is truly commendable.
I have been consistently impressed by the kindness and patience exhibited by every member of your team. Whether it's the nursing staff, caregivers, kitchen and housekeeping staff, or administrative personnel, everyone works together seamlessly to create a warm and welcoming atmosphere.
During challenging times, such as the pandemic, your commitment to maintaining the highest standards of safety and hygiene has been exemplary. Your vigilance and adherence to protocols have given us peace of mind, knowing that the health and safety of residents are your top priority.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Dear Michael, thank you so very much from all of us at Mowbray for the kind words and comments made; it means so very much to us. It was an absolute pleasure and a privilege to have cared for your late wife and to see the love and dedication you had for her; it was truly unmeasurable.
We are always here for you, and remember you are part of our family.
Again a huge thank you for the endless kindness shown to us all on your daily visits.


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Review from Pete W (Husband of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was grateful to all the staff at Mowbray. From the cleaners, service staff, care staff and nurses, they all had a chat with my wife to lighten her day and help her through the dreadful pain she had to endure.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so much Pete; for your kind words, this means so much to us all at Mowbray. It was an absolute privilege and an honour to care for your late wife; she was an inspiring beautiful lady that will always remain in our hearts.
Much love.


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Review from David W (Respite Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff, very helpful and will go again.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you David for your review and the kind words about the care provided and our team here at Mowbray; it is an absolute pleasure and delight to have you and we will look forward to seeing you soon.
Julie and the Team at Mowbray


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Review from Gillian H (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was treated with the utmost dignity and respect in the last few months of her life. The care and attention to detail was excellent. The staff were always smiling and very polite at all times. Cannot thank Mowbray Nursing Home enough for what was a very difficult time they supported us as a family
which was lovely!

Reply from Hita Patel, Manager at Mowbray Nursing Home

Thank you for your kind comments, it was a pleasure and a privilege to look after your mum.


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Review from B W (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. A little concerned that when resident presses the alarm call often it's 5-10 minutes before staff arrive to attend to resident - rather too long to wait in an emergency eg; after a fall or if needing the bathroom.
Glad to see that the garden is being tidied up
and the trees cut back.
Rooms need to be tidied up next - lick of paint, new curtains in room.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you taking time to review our services; we are always happy to answer any questions in person; email or over the phone. Management monitor the call bell system on the daily walk around and have observed staff to answer the bell within less than 1 minute. We would like to reassure you that there are different audible levels of alarm sounds; Emergency Alarm; Pressure Sensor Alarm; Assistance Alarm and General Alarm all with a unique sound which alerts staff to prioritise to those at risk; we have found this to be effective in reducing falls. Thank you for the compliment of the grounds it looks amazing; regarding the internal works; there is a program of refurbishment; unfortunately during Covid we struggled like most people to get supplies from merchants; but are pleased to say this is no longer a concern and improvements are underway by the maintenance team and external contractors.


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Review from Derek W (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent care and nursing home! Father lived at Mowbray for 2 years until his death at the age of 97. All the staff were kind and caring, but more than that they were all something even rarer, extremely competent. They focused on their residents and did whatever was needed exactly when it was
needed, skilfully and reliably. A somewhat quirky conversion of a fine old house; don’t let that put you off, my father really appreciated the care he was given, and we could not have wished for better.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you Derek, your kind words mean more than you can imagine, it was an absolute pleasure to care for your father, who was also well supported by his wonderful family; he will be greatly missed but will be forever in our hearts. Julie, Hita and the Team.


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Review from Susan J (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Mowbray for 14 months. She went into care with reluctance and obviously great apprehension.
From day 1 all members of the staff have given her every support to settle her into her new home, and that is exactly how it feels. The overriding feeling when I visit mum is of
warmth friendliness and care. Not only do they support mum, but also they are very supportive of the whole family. At this extremely worrying and difficult time, that care is appreciated more than ever.

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Review from Annie S (Daughter of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited quite a few homes before entering my mother into Mowbray.
It was by far the best.
She settled in quickly among the friendly carers overseen by an empathetic manager and staff.
There are no nasty smells, the food is excellent and plentiful, a social life is encouraged and music etc planned.
Her room is beautiful and light and airy with sliding doors onto the garden and the car parks, giving my mother something to watch.
The resident nurse is very understanding of old age and the problems it brings and no one is ever too busy to spare time for relatives and residents.
Everywhere is clean and uncluttered and when you enter you get a feel of a happy community spirit.
The manager quietly and efficiently oversees all and throughout it all retains a sense of humour and optimism.
I am confident that my mother is in safe, kind hands at Mowbray.

Reply from Julie Barraclough, Home Manager at Mowbray Nursing Home

Dear Annie; Thank you so much for not only spending your time to review our home; but for all the kind words about the care provided by our wonderful staff and the atmosphere of Mowbray. It is a pleasure to care for your mother and always a delight to see you. So once again, a huge thank you from all the staff who individually wish to express their gratitude for your kind words which means the world to us all at Mowbray.


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Review from Julian B (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Mowbray in Feb 2014, our mother has been very well cared for and her nursing needs met at a very high standard. Her room is clean and tidy and well maintained. Staff are always friendly and approachable. We are informed of any important information in good time. Food is good and served
promptly with a smile. All her needs are met to a high standard. Then staff at Mowbray ensure a pleasant, homely and professionally run establishment at all times. Would live here myself.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Mowbray Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Mowbray Nursing Home is calculated as follows: ( (93 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 124 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mowbray Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Mowbray Nursing Home

What types of Care is Mowbray Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mowbray Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mowbray Nursing Home have?

There are 29 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Mowbray Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mowbray Nursing Home to the centre of Malvern?

0.5 mile(s) as the crow flies, distance by road may be significantly further.