Review from James G (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Level of welcome and care was fantastic. Took note of my father's needs and gave very high quality care. Room facilities were good, air bed made the stay more comfortable. The carers were extremely friendly and helpful. Nothing too much trouble.

Reply from Sharon Quigley, GM at Rashwood Care Home

Thank you for taking the time to compliment our staff. I will ensure the care staff are made aware of your kind comments.

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Review from Nicholas B (Grandson of Resident) published on 14 December 2022
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Overall Experience

Simply a great care home. Wonderful staff who really care about the residents, remembering habits and preferences as well as caring for residents similarly to a friend or relative rather than a carer. Excellent food, a great range of activities and pastimes, and very clean and beautiful views.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your review. The team always do their best. I'm glad we look after your relative so well.

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Review from M S (Respite Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

After hip surgery, I went into the care home for two weeks of respite before going home. I found the staff very helpful and pleasant at all times.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for the very kind review. We are so glad you received the care and support you needed.

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Review from Jon B (Son of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience

We were extremely satisfied with the quality of the end of life care provided to my father. From the initial assessment to the final moments and after, everybody at Rashwood Care Home from management to carers to cleaners was great. Caring, understanding and flexible. The grounds are beautiful and very

well maintained. Although Dad's ability to enjoy the food was already impaired by the time he arrived, the staff did an excellent job of catering to his needs.
We have experience with another local care home and the comparison to Rashwood is night and day. We would very strongly recommend Rashwood Care Home.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for taking the time to write such a lovely review. Thank you for choosing Rashwood and letting us look after your dad in his final weeks.

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Review from Irene B (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

Rashwood Care Home is an exceptional care home. Located in an idyllic setting, it offers a unique experience to residents and their families. The manager and her team offer a professional, caring yet individual experience to all residents and are accessible and supportive to their families. This week

we had a lovely birthday get-together with my sister in one of the home's lounges. Busy staff stopped to greet us like old friends and took time out to organise coffee and ensure that we had all that we required. We felt like guests in a top hotel! Thank you Rashwood for all you do and all that you have done for our family during the past difficult two years since my sister moved in.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for a lovely review. I am very proud of the staff who continually, day after day ,always give their utmost to the residents. I'm so glad you had a nice day here.

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Review from S W (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

91-year-old mother respite care for two weeks - first ever experience. You need to rethink your support for respite care - no advance information before arrival, had I not asked for it (assessment appointment is not enough). More support should be given to someone passing through to help their brief

time in situ. For example, encourage them to join activities, check them realise they don't have to have supper in the room every night.
PS. She loathed the bed.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your review - your comments have been noted and will be shared with the staff.

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Review from N G (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful end of life care for our mother. Could not fault the love and support given.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your review. You're very kind words confirm the staff always give 100%.

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Review from Chris G (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

Thank you so much for the care you gave my mum.
The accommodation was wonderful and the food great. They are amazing, caring, and kind.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your very kind review. I am extremely proud of my staff and the care they deliver.

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Review from Timothy E (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Rashwood for several years. However, she was diagnosed with an extremely debilitating illness prior to moving into the scheme.
I can easily say that she has received the very best of care in the time and thank the management and lovely staff for their expertise and

understanding in care and best practice. Their attention to detail, friendship and always accommodating nature in these critical times for the family is truly welcome.

Reply from Helen Grice, General Manager at Rashwood Care Home

Your very kind review means so much to all the staff who work tirelessly to maintain all our high standards. Thank you.

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Review from Marian R (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

The wheelchair issue for my husband is still outstanding due to the COVID situation. I look forward to resolving this in the near future. You have all done remarkably well during these difficult times. Many thanks.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for taking the time to send a review of our care.

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Review from Prue P (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

When it became clear that my mother could no longer manage on her own, we were very pleased that Rashwood could look after her. The team is excellent. The staff are friendly, efficient and high standards of both personal and emotional care are given. My mother has said on several occasions "I'm being

beautifully looked after". I last saw her on January 3rd 2021, her 100th birthday, behind a screen with microphones because of Covid. I have complete confidence in Rashwood.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your very kind words - your mother thoroughly enjoyed her 100th birthday and I'm so pleased you appreciated our visiting room with its sealed, ultra-safe environment.

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Review from John D (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

The care home's philosophy is "exceptional care for the individual" and I saw that in action in every contact I had with the home during the 8 months my father lived there. Everyone working there showed their personal commitment to treating Dad as an individual, with care, compassion and respect for

him, and for my sister and I in our dealings with the home. To achieve this level of care even through the incredibly difficult times of the Covid pandemic is very impressive. During his stay, Dad moved from a room in the residential wing to one in the nursing unit for his last few months, and he experienced a uniformly high standard of care across the board. The staff of all grades, roles and responsibilities were very supportive to me during the final sad weeks of Dad's life, which I much appreciated. If I ever have to go into a care home I would like it to be Rashwood!

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your very kind words. We continue to strive to always give the highest standards of care at all times.

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Review from Lindsey W (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience

I am so very thankful to the team for their total dedication and care for mum, particularly over recent months. They have gone above and beyond to ensure that she is safe, against all odds. It was a delight to finally make the journey down from Scotland to visit this week, and to see that the procedure

and mum's protection whilst I was there were carried out to the highest standard. It can't have been easy for any of the staff to have gone through the last five months; words are just not enough to express how thankful I am. The road ahead may bring real difficulties, but I feel confident in the team and their professionalism. With sincere thanks.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you. It has been a testing few months for all, your support is greatly appreciated.

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Review from Iain A (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

My experience of Rashwood Care Home has been nothing but excellent. My mother has been residing at Rashwood for a number of years and her care has always been of the highest order. Nothing is too much trouble for the staff, no matter from what department. The procedures for visiting in the current

situation are very rigid and rightly so, and will only be relaxed when the situation permits. I would without hesitation, unreservedly recommend Rashwood to anyone considering care for their relative(s).

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your very kind review. The present climate remains challenging but all the staff are working very hard to keep all the residents as safe as possible.

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Review from Michelle (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

Rashwood Care Home is a truly wonderful place! My father has lived here for the past 2 years and it has surpassed all our expectations. All the staff are friendly, dedicated and professional. The home has a lovely, friendly atmosphere and is spotless. The food is nutritious and the entertainment is

excellent. My father particularly enjoys spending time in the beautiful gardens. It was reassuring to us that our father has been in very safe, caring hands during the Covid-19 pandemic. Thank you Rashwood.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your kind comments. We all continue to strive to only give the best care at all times.

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Review from Graham S (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

I have been very impressed with the care given to my stepmother during the Covid-19 crisis. Despite the home having a resident with the virus after a hospital visit the staff have managed to prevent other residents from contracting the disease.
When visiting was prohibited the staff facilitated contact

by taking a mobile phone to my stepmother and also arranged a video call so that we could see each other.
When visiting restarted the procedure was very secure with timed arrival, hand hygiene and meeting via an open door in order that I stayed in the open air.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your kind review - it is reassuring that you agree we have our current visiting arrangements correct and we are keeping the residents safe.

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Review from J N (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

The anguish and devastation endured by care homes during quarter one and quarter two of 2020 needs no further detail here and Rashwood Care Home was not immune to the traumatic impact of Covid 19. Rashwood management and nursing staff acted immediately and my mother was one of a few residents who had

to isolate as a precaution for 14 days. This was a very hard time that was softened by the brave nurses, carers and managers who continued to do their jobs diligently and wholeheartedly whilst obviously having their own family health worries. Nothing has been too much trouble. The stress of lockdown has been mitigated for Mum and her family as we were/are confident that Mum is in very caring and competent hands. We cannot say thank you enough.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you. The last few months have been a very worrying time for everyone, but pulling together as a team has meant we have got through the current crisis so far. Myself and the staff take great pride in the care we deliver to our residents.

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Review from Jo B (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

My mother came to Rashwood Care Home on respite after a fall, having been dead against going into any kind of care home, with a couple of weeks she decided that she liked it there and would like to stay. The staff are extremely friendly and caring and this helped mum to settle in easily. She loves the

activities and the social events and enjoys mixing with the other residents at mealtimes and in the beautiful garden. The food is excellent and very nourishing and mum's overall health has improved greatly because of it.
Over the coronavirus pandemic, the home has managed the situation very well and taken care to keep the infection away from the residents by following strict government guidelines and following social distancing. We are extremely grateful that these measures have kept mum safe and well.
I have absolutely no hesitation in recommending Rashwood as a wonderful place for your loved one to spend their twilight years - it's a real treasure.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your kind review- I'm so pleased your Mum is so settled and happy.

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Review from Amy H (Granddaughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

Incredible care provided for my Grandmother. The staff are exceptional and go above and beyond. I couldn’t wish for my Grandmother to be in a better place. Thank you to everyone at Rashwood for your kindness and compassion.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your very kind review of Rashwood. I am very proud of the staff.

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Review from John D (Son of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience

The staff are exemplary and are the very best advert for Rashwood. The facilities are also excellent and very well maintained.
It is a very nice place to be if this level of care is needed, the staff work hard at making life as normal and enjoyable as possible.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your kind words - it's always a team effort, everyone plays their part in trying to ensure the residents are happy here.

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Rashwood Care Home

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