The Shrubbery

Birmingham Road, Kidderminster DY10 2JZ
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8.4 9 Reviews
  • The Shrubbery, Kidderminster
The Shrubbery is a Kidderminster nursing home that takes pride in offering an active and stimulating lifestyle for people with daily care needs, while also offering 24/7 access to the skills of qualified professionals. They also offer a comprehensive Activities Programme together with fresh food cooked on the premises and special diets catered for.

The accommodation is a period property that has been recognised as being ideal for elderly care, offering spacious social environments and scenic gardens that make for a relaxation time.

Carers are well-equipped to achieve high standards, striving for care routines that are efficient and suited to the individual, while being regularly updated for any developing needs.

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Care Provided by The Shrubbery

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Hales (Home Manager)
  • Admission Criteria
    • Pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for The Shrubbery

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Residential Dementia Care £950 – £1,250
    • Self-Funded Nursing Care £1,100 – £1,800
    • Self-Funded Nursing Dementia Care £1,100 – £1,800
    • RESPITE Self-Funded Residential Care £932 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Nursing Care £1,105 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,794
  • (these prices are only a guideline, please contact The Shrubbery to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Shrubbery Reviews (9)

8.4

The Shrubbery has a Review Score of 8.4 (8.388) out of 10, based on 2 reviews in the last 2 years. Over all time The Shrubbery has 9 reviews.

Overall Experience

  • 8
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Date Published

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Review from Paul G (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe the level of care that my Dad received from all of the wonderful staff at The Shrubbery. They made it feel like his home and could not do enough for him and always made me feel so welcome on my every visit....so much to say that even though my Dad sadly passed away at The Shrubbery
on Christmas Eve that I miss the staff there so much myself!!! Love you all there and will never forget what you did.

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Review from Louvain B (Wife of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to thank the wonderful staff for their care, concern, love, understanding, friendship and compassion both to my husband and me over the last difficult five months as I have watched my husband deteriorate due to Lewy Body Dementia until he finally passed away a few days ago. Nothing has
been too much trouble. I will be always grateful that I found a place for him at The Shrubbery. If you want an all singing, all dancing home with a sauna, cinema and beauty salon then maybe The Shrubbery is not for you. If you want loving, hands-on attentive care 24/7 then I can totally recommend this home. I would be quite happy to become a resident there myself if I needed to.

Reply from Huw James, Director at The Shrubbery

Thank you for your review. We value all feedback, as this helps us to improve the service we provide. We appreciate your positive comments regarding our home and team, who work hard to deliver high standards of quality care. We will pass on your feedback to the team.


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Review from D S (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run and efficient care home who will respond to my Mom’s needs on a regular basis, with a friendly smile and a personal touch. All the staff and manager are exceptionally dedicated to deliver a great place to be, always going the extra mile to provide a personal, friendly service making
all the residents feeling comfortable, looked after and safe.

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Review from Anthony G (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you only knew the most dreadful experience both my mother and ourselves have gone through at Mum's previous care home you would be shocked. After three safeguarding measures being put in place and now a full inquiry by the CQC, it is without a doubt that the Shrubbery are exemplary in the care my
mother and ourselves have received from them. Mum was only in the Shrubbery for a short time before she passed away, but in that time it is with a heavy heart that Mum could not have been placed there 10 months ago. We cannot thank the manager, the nursing staff in particular, and all the care staff enough for making both my mother and ourselves so comfortable and restoring our faith that there are actually care/nursing homes that do actually Nurse and Care. Thank you from the bottom of our hearts.

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Review from Clare R (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff enough for their attentive care, loyalty and understanding both towards my mum and the family. The care my mum received was outstanding in all areas. The management were very approachable and informative which was always reassuring.

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Review from Paul M (Husband of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were excellent, kind, and considerate to my wife in particular. The food was five stars and served properly. The room and bedding were clean and fresh and well lit with all needs available. My wife was happy with it all and she was fussy. I can't finish before I praise the everyday
staff for their constant attention to little details that made my wife's care bearable.

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Review from Paula N (Daughter of Resident) published on 31 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mum has passed away but we take comfort in knowing how well she was looked after at The Shrubbery.
The staff were all amazing, they took time to get to know my mum as a person, not just as a resident. The attention, support and loving care they gave was genuine and was extended to all the
family, not just Mum - so appreciated, especially the compassion shown.
The Shrubbery was spotless, fantastic food and the atmosphere was warm and homey. Thank you to all at The Shrubbery.

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Review from R M (Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

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Review from Jeanette W (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a recent resident, he has recently moved there from another residential home. In the short time that he has been there, although his health is deteriorating, he is so happy and settled and he is eating and sleeping so well. The care and support that is provided is absolutely amazing. I have
been there at busy and quiet times of the day and the residents have been treated with dignity and respect. I can't think of anywhere else I would like him to be for his remaining time. I have had some lovely visits with him and feel so much love for him. The Shrubbery has given me my dad back, the one I remember from my younger days. Thank you so much for all you do for him and also the support you have given me and my family.

Reply from Helen Ayres, Manager at The Shrubbery

Thank you for your kind words. Kind regards


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Current Review Score: 8.4 (8.388)

Overview of Review Score

The Review Score of 8.4 (8.388) out of 10 for The Shrubbery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Shrubbery is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.388 Points relating to the number of positive Reviews for The Shrubbery is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Donna Hales

Job Title: Home Manager

Joined: 2023

Hello, I am Donna, I have recently joined the team at The Shrubbery and will be providing consistent support and guidance to the team. As a qualified nurse, I am committed to providing every resident with the best possible care and support.


Frequently Asked Questions about The Shrubbery

What types of Care is The Shrubbery registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Shrubbery provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Shrubbery have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Shrubbery?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Shrubbery to the centre of Kidderminster?

0.6 mile(s) as the crow flies, distance by road may be significantly further.