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Summerdyne Nursing Home has a Review Score of 9.9 (9.872) out of 10, based on 9 reviews in the last 2 years. Over all time Summerdyne Nursing Home has 54 reviews.
Review from Jill P (Daughter of Resident) published on 31 January 2025
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you Jill for your kind words,it was a pleasure to care for your Mum she is deeply missed
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Review from Chris M (Resident) published on 1 August 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you for your lovely comments, you are a pleasure to know.
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Review from S W (Husband of Resident) published on 15 July 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you, it is always a pleasure to have your wife stay with us.
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Review from Jayne B (Daughter of Resident) published on 20 June 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you Jayne for your lovely comments, it was our pleasure to care for Mum and be part of your family.
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Review from Lisa P (Daughter of Resident) published on 1 May 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you for your lovely comments; they are very much appreciated. It was a real pleasure to care for your dad; he is greatly missed by us all.
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Review from Emma H (Daughter of Resident) published on 1 May 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you so much for your lovely comments. It was our absolute pleasure to care for your father, who was a lovely gentleman.
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Review from Annette T (Daughter of Resident) published on 16 April 2024
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you for your very kind words, looking after your mum was a pleasure and we all miss her beautiful smile and also the family visits, especially with her little grandson.
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Review from Christopher G (Son of Resident) published on 9 October 2023
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you for a great review, you have also been a great support with the LAW team in there many activities. We are looking forward to celebrating Mum's 101st birthday next month.
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Review from M W (Wife of Resident) published on 29 September 2023
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
We would like to thank you very much for your lovely and kind comments. Your feedback is very much appreciated and your husband is an absolute joy to have as part of the Summerdyne family, as you are too.
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Review from David L (Nephew of Resident) published on 16 February 2023
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you, David, for taking the time to leave this review and for your great comments. We will pass on your comments to the team in due course.
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Review from Sue F (Daughter of Resident) published on 13 February 2023
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Hi Sue, thank you for taking the time to leave us this review for Summerdyne and for your lovely comments. I will pass these on to our staff team accordingly. Thank you.
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Review from A Q (Resident) assisted by family/friend published on 13 February 2023
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you for taking the time to leave us a review; it was a pleasure to have you stay with us at Summerdyne. We shall pass on your comments to the rest of the team accordingly. Thank you.
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Review from Ruby P (Relative of Resident) published on 7 February 2023
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Review from R M (Resident) published on 19 January 2023
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you for your lovely review; it is a pleasure to have you visit Summerdyne, and you always make us smile. Keep Knitting!
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Review from Ruth W (Daughter-in-law of Resident) published on 10 January 2023
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you so much for your lovely review. It was an absolute pleasure to assist mum-in-law in being able to join you both on your special day.
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Review from Anthony W (Son of Resident) published on 10 January 2023
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Reply from Paula Lees, Manager at Summerdyne Nursing Home
Thank you so much for your kind and generous words. To have helped you to regain some of your loved relationship with your mum is a pleasure and honour.
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Review from Catherine F (Daughter of Resident) published on 18 August 2022
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you so so much for your kind words; it was a pleasure to care for your dad and get to know his personality too. We would also like to take this opportunity to thank you for assisting us on the day of our Summer Fayre, and we hope that you and your family continue to keep in touch. We will share your kind words with our team today in our daily flash meeting. Thank you.
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Review from H P (Daughter of Resident) published on 10 February 2022
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you so much for taking the time to leave us a care home review and for your kind words towards our staff team. It was a pleasure to care for mom, and she always bought a smile to those who cared for her.
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Review from E S (Resident) assisted by family/friend published on 8 February 2022
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Review from J D (Granddaughter of Resident) published on 8 February 2022
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Reply from Michael Butler, LIfestyle and Wellbeing Co-ordinator at Summerdyne Nursing Home
Thank you so much for your kind words and taking time to review Summerdyne, it's a pleasure to help your nan to settle in so well and enable her to continue to experience the things she loves to do.
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The Review Score of 9.9 (9.872) out of 10 for Summerdyne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Summerdyne Nursing Home is calculated as follows: ( (104 Excellents x 5) + (3 Goods x 4) ) ÷ 107 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Summerdyne Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2019
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Job Title: Registered Manager
Joined: 2018
Paula is a dedicated and extremely hard working person and is passionate about her role and care of the residents and team. Paula has worked in care since the age of 18 and also has 2 grown up sons that she is very proud of.
Job Title: Administrator
Joined: 2014
Ruth is a very loyal person who cherishes her family and friends, Ruth says she feels very privileged and happy working at Summerdyne.
Job Title: Lifestyle and Wellbeing Lead
Joined: 2023
Hello, my name is Laura and I’m a part of the Lifestyle and Wellbeing team at Summerdyne Nursing Home my role is Lifestyle and Wellbeing Lead. I am very passionate about my work and pride myself on my person-centred approach. I have worked Within the Health and social care sector for 7 years carrying out various roles. I studied Health and social care at the University of Worcester and The University of West England.
I love the outdoors and animals currently own three fur babies; a Maltese poodle named Reggie and two chihuahuas called Bella and Coco who keep me very busy and they even come to work with me sometimes! In my spare time, I love to swimming and hiking with my dogs and friends.
Job Title: Lifestyle and Wellbeing Assistant
Joined: 2023
Hello, my name is Georgia and my role is to support all our residents with their activities of daily living. I have worked in domiciliary care for 3 years and I have a passion for supporting individuals to maintain and develop new hobbies, interests and skills.
I enjoy listening to and playing music; I am a graded classical guitarist who can also play the ukulele, drums and some piano. I also enjoy gardening, yoga, baking and socialising with friends and family.