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Review from J T (Wife of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

When our doctor felt my husband needed 24-hour care, I knew he was right, as I had hoped to be able to continue to be of some help otherwise. He has improved a lot with the wonderful attention given to him, I shall always be grateful for that.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Tewkesbury Fields Care Home

Thank you for your wonderful review, I will ensure our staff get to see your valued message.
As soon as we are able to open our doors fully to visitors there will be tea and cake waiting for you to enjoy. Thank you again.

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Review from Soula (Niece of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

My Aunt was admitted to Tewkesbury Fields after leaving hospital. I had always vowed that I would never put her in a home as she would not be cared for as well as I and the family would. How I was proved to be wrong!
Since the first day she arrived at Tewkesbury Fields, I can not begin to say just

how amazing the staff and everything the home offers are. The whole team are loving, kind, patient and so friendly. The rooms beautifully clean.
Before the 'lockdown', I visited every week and have found their caring to be so genuine always striving for her best interests, keeping her clean, tidy and her mind stimulated with so many different activities, along with well cooked and presented, nourishing meals.
Seeing her smiling and happy, I honestly believe the team at Tewkesbury Fields care for my Aunt as if she were family and my mind is at rest, certain that we have made the right choice for her.
Thank you Tewkesbury Fields for looking after my Aunt with the love that we would.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Tewkesbury Fields Care Home

Thank you so much for your wonderful review of our beautiful home. There is a warm welcome waiting for you as soon as restrictions are lifted. We and your aunty will hopefully see you in person very soon.

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Review from Kim H (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

All the staff are fabulous and they care for my Dad so well! They are always very friendly. He seems to be very happy with the staff and his surroundings. I can’t thank everyone at Tewkesbury Fields enough for their continued hard work.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Tewkesbury Fields Care Home

It is always a pleasure to receive such kind words particularly when directed at our staff. I will ensure they get to read this review and pass on your thanks for their continued hard work. Thank you for taking the time to provide such positive feedback.

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Review from Carol C (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

I write this review during the Corona crisis. I have been in regular contact with Tewkesbury Fields and have been given regular updates. Staff have helped Mum with phone calls (her sight is not too good) so we have been able to talk to her regularly. I have confidence that quarantine procedures and

care continue at a high standard. Overall (in normal circumstances and during this isolation) I have found the staff to be kind, caring and thoughtful. I have always felt that I can approach staff or management with any questions or queries. I know my Mum is warm, safe but most of all she is being well looked after and that gives me peace of mind, what else could I ask for? Thank you for all that you do.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Tewkesbury Fields Care Home

Thank you so much for your positive review of our beautiful home, your mum is a much-loved resident and we welcome the opportunity to keep you connected during this difficult time. I will ensure your review and words of kindness are shared with our care team, it means so much to them to receive such recognition.

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Review from Jacqueline B (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

Mum is very content, happy and settled at Tewkesbury Fields, she loves her room. Thanks to the dedication, kindness, empathy and professionalism of nursing, care, kitchen and housekeeping staff, her emotional, medical and practical needs are very well met. We are particularly grateful for the positive

attitude shown by all staff on Abbey Wing who work tirelessly and cheerfully, despite insecurity and uncertainty caused by three changes of home manager in 12 months. These changes have manifested in breakdowns in chains of communication, failure to implement planned improvements (eg. key worker scheme) and the procurement of resources (eg. items of china, light fittings, repairs to a bath). Failure to retain a care home manager indicates poor leadership at a higher level outside of the home itself, and I hope that the new owners will give consideration to improved systems of recruitment, professional development support and appraisal, perhaps involving residents and their families in these processes.

Reply from Rachel Cooney, Marketing Administrator at Barchester Tewkesbury Fields Care Home

Thank you very much for your positive review, and we are thrilled to hear that your Mother is happy and settled in our home. Please be assured that we are aware of the un-stabling effect of a high turnaround of management can have on any team. We take recruitment very seriously, and due to our high standards, commitment to quality care and our early indicator signs which alert us to the effectiveness of the management team can sometimes result in parting ways with candidates sooner than expected. We do apologise for the effect this may have had on your experience in the home.
Thank you again for your support for our home as we move forward making everyday matter for our residents and relatives.

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Review from F H (Husband of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience

Everyone is very good to the wife in a manner and help in every way.

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Review from Jan L (Power of Attorney of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience

The respite resident stayed at Tewkesbury Fields for one week and she was well cared for, attended activities and socialising. Her mental and physical condition appears improved following her stay. She has told me she had a very happy time and would go again.
Thank you for looking after this resident.

Reply from Alison Geddes, Marketing Administrator at Barchester Tewkesbury Fields Care Home

Thank you for your positive comments on our home, it is great to hear what a difference our care has made for this resident and that you'd recommend Tewkesbury Fields to others. The team will be delighted to hear your feedback.

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Review from D D (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience

If you are looking for a home for your loved one, look no further. My mother was loved, cared for, understood, brought lovely food, entertained, engaged in activities, participated in art and baking and had a lovely cosy room.
When the end of her life naturally occurred, I witnessed a whole new skill

set. My experience was nothing short of outstanding and all the carers and nurses went above and beyond to make Mum extremely cared for and it was a huge comfort for which I am extremely grateful. I feel total respect for the role they undertake and the way they do it. The day after Mum passed the manager said they all felt a bit down as Mum brightened their day.
I am left with complete reassurance knowing that Mums final years were happy ones at Tewkesbury Fields. Exemplary service. Daughter of a much loved resident.

Reply from Alison Geddes, Marketing Administrator at Barchester Tewkesbury Fields Care Home

Thank you for taking the time to review our home, we are pleased to hear that you found your experience with Tewkesbury Fields 'outstanding' and that you found comfort in the care that was given your Mum. I have passed on your comments to the Home Manager and team, who will be delighted to hear your feedback. Thank you again.

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Review from R C (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience

All the staff were exceptional in their care and support of my mother right from the beginning when she moved in. During her stay, through her short illness and throughout her final days, there was a friendly and supportive atmosphere throughout the home and the staff genuinely cared for both my mum

and myself and any friends coming into the home to visit or accompany me. So although a sad time, it was made easier by the experience we had whilst there.

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Review from Jane C (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff quickly recognised my mother was seriously ill and admitted her to hospital, where she stayed for 10 days until well enough to return to the home. She has improved considerably and now looks clean, tidy and well cared for.

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Review from Megan Celia G (Respite Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Having come here following a serious operation for respite care I have been really well cared for by such a lovely happy working team which has helped my recovery enormously for a fortnight. I compliment all the staff who work equally hard for the benefit of their patients in a friendly atmosphere.

Thank you.

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Review from Alan G (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Personal care and friendliness has been superb. There is a lovely atmosphere and homeliness about Tewkesbury Fields and all visitors are made welcome. Very comfortable rooms and pleasant outlook and all on one level.

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Review from Joanna C (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

Friendly welcome and familiar, always a smile (unless inappropriate)!
Friends and family treated well and welcoming, care explained.

Reply from Rebekah Saint, Marketing Executive at Barchester Tewkesbury Fields Care Home

Thank you for taking the time to review our home, it is lovely to hear that you find our home friendly and welcoming and our team will be very pleased to see that you rate them so highly. I can see there are a few areas that you feel we could improve upon, if you would like to discuss these further our home manager has an open door policy and would be happy to speak with you at your earliest convenience.

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Review from Caroline R (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience

Mum has been in Tewkesbury Fields for a few months now, I am very happy with the care she is receiving.

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Review from W B (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

When entering Tewkesbury Fields Care Home there always seems to be a welcoming atmosphere and helpful receptionist. Staff, carers and all other staff work tremendously hard and show much patience and understanding. Always eager to prioritise residents safety and well being with cheerful willingness

to please with needs and requests. The activities team have much vitality adding much brightness and stimulation to residents days. Go to tremendous efforts to ensure happy times. Reassuring to be able to discuss health issues regarding my husband with the nurses, very understanding and aware of any problems or difficulties. Overall a happy and warm home.

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Review from F H (Husband of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

All staff of the care home are polite and helpful. There is nothing they won't do for you, carers and helpers especially.

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Review from Wendy T (Daughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience

My father has been in Tewkesbury Fields for some time now and is happy there. The carers and nurses are very friendly and get on well with dad.

Many of the activities are fun and brighten the residents' days. Any problems encountered have been dealt with very quickly.

The atmosphere is usually

very nice, apart from the shouting by one very unpleasant resident who is both disruptive and rude and spoils the mood for everyone on a regular basis. My father is sensitive to this and it is a shame as it is really the only ongoing issue we have with the home. I feel very sorry for the residents and staff who have to put up with this antisocial behaviour.

The home is clean and well maintained. There is good parking and lovely grounds. I would definitely recommend Tewsbury Fields to anyone looking for a caring home.

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Review from Alan H (Son of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience

My mother has been in Tewkesbury Fields for two years now, the whole care home has a pleasant atmosphere upon entry into the front door and all of the staff are always very kind thoughtful and happy within their work. I cannot recommend Tewkesbury Fields highly enough it has way outlived any of my expectations

when it comes to my mother's care. Five-star recommendation for me right across the board. All of my mother's needs are taken care of and I sleep well at night knowing that she's being well looked after. We have also had issues with the local authority which was a very worrying time for my father and myself and very complex to deal with. The staff, including the manageress of the care home have been nothing but absolutely fantastic with supporting us through this difficult time and we really appreciate everything that they have done for us. Many thanks.

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Review from Melinda S (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother was reluctant to go into a care home, however, she is extremely settled and happy and would not wish to be anywhere else. She loves her room and the privacy offered. The staff are supportive and most caring in every way. The general atmosphere is bright and welcoming. My mother describes it

as being in a very nice hotel, the dining room being particularly pleasant with good, nutritious food on offer. Although the care is expensive, quality and caring staff come at a cost.

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Review from Lesley M (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience

Mum is fantastically looked after at Tewkesbury Fields, her care has been absolutely brilliant.
She says herself that she is "being spoilt rotten", is "happier", that "the staff can't do enough for her" and all of the residents in general.
She feels safe now, has much more social contact, fun, support

and encouragement.
Her days are much fuller, interacting with staff, who are constantly making her laugh and other residents, and her lovely visitors and friends and neighbours popping in also.
I feel that they are looking after us too, as a family, throughout these very difficult, sensitive times and changes, as mum was desperate to stay at home.
I absolutely cannot fault anything.
I really look forward to going in, to see mum obviously and her friends there but also all the wonderful friendly staff who create such a warm atmosphere.
Everyone is unfailingly professional, helpful, cheerful and welcoming and they obviously all really love their work and the residents.

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Meet the Team (12)

Edrianne Baluyut

Job Title: General Manager

Joined: 2020

Hello, my name is Edrianne and I am the General Manager at Tewkesbury Fields.

I have been with Barchester for many years at a sister home and I am excited to take the reins at the beautiful Tewkesbury Fields. The team here is fantastic and we have an active social calendar full of events and outings.

Alongside our brilliant life enrichment programme we are also rightly proud of the wonderful care provided by our hard-working care team.

To find out more about life at Tewkesbury Fields please drop in for a visit and a chat.

Katrina Perry

Job Title: Administration Manager

Joined: 2017

Hello, my name is Katrina. Having previously worked in a children’s residential home, I became aware of what a privilege it is to work in a home environment. I have over 35 years administration and finance experience the culmination of my years of experience in care and administration makes Tewkesbury Fields Care Home the ideal work environment for me.

I was honoured to receive the national award for Home Administration Champion at the 2021 Barchester Care Awards.

Jeremy Church

Job Title: Assistant Administrator

Joined: 2022

Hello, my name is Jeremy and I joined Tewkesbury Fields Care Home in August 2019. I had a wonderful time in the home serving the ladies and gentlemen until May 2021 when the renovations began. I am delighted to be returning to the newly refurbished home and I am looking forward to assisting our new residents who have chosen Tewkesbury Fields to be their home.

Edyta Kubicka

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Edyta and I'm the Head of Housekeeping at Tewkesbury Fields Care Home.

I have worked as a support worker in a care home and have 16 years of experience as a supervisor in a nursing home.

My job is to ensure the home is cleaned to the highest standards. I love chatting with the residents as I go around the home.

I enjoy going for walks and love travelling around the world.

Eddie Baluyut

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is Eddie. I have worked in the care home sector since 2004 and joined Tewkesbury Fields in March as the Head of Maintenance. I have been very proud of my achievements so far and work hard to improve the standards every day.

Sini Jose

Job Title: Senior Carer

Joined: 2022

Hello, my name is Sini and I'm one of the senior carers at Tewkesbury Fields Care Home. I've joined the team in 2022. I've got 14 years experience of working in the care sector, and I love meeting the residents and their families.

I'm passionate about working with and caring for the elderly offering person-centred care and going home knowing that I have made a difference.

Emy Bicos

Job Title: Care Practitioner

Joined: 2017

Hello, my name is Emy and I’m a care practitioner and Dementia Champion at Tewkesbury Fields Care Home. I have been working with Barchester Healthcare since 2017.

I love working with the residents to enrich their lives and well-being and I am committed to offering quality care in our home.

Paula Lourenco

Job Title: Activities Coordinator

Joined: 2020

Hello, my name is Paula and I’m the Activities Coordinator at Tewkesbury Fields Care Home. I joined Barchester Healthcare in 2020.

As part of the lifestyle enrichment team, I will be organising daily activities, ensuring that residents have varied activities to choose from each day. I love enriching our residents’ lives, creating memories and being able to provide meaningful activities to each one of the residents living at Tewkesbury Fields.

Ildiko Rago

Job Title: Care Assistant

Joined: 2023

Hello, my name is Ildiko. I joined Tewkesbury Fields Care Home in 2023 as a care assistant. I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.

I enjoy my work interacting with the residents and work hard towards ensuring everyone enjoys as much life enrichment as possible.

Jeanne Edwards

Job Title: Bank Care Assistant

Joined: 2023

Hello, my name is Jeanne- or Jean, I’m one of the care assistants at Tewkesbury Fields Care Home.

Although I’m new to caring, I have experience of caring for both my parents. Prior to that, I trained as a Diagnostic Radiographer and worked in a busy General Hospital in South Africa.

I love to support the residents in their homes and always try to ensure that all their needs are attended to, with a smile, an encouraging word, and at times a hug.

My hope is that I can enrich the resident's lives, as they very definitely enrich mine.

Catherine Hatfield

Job Title: Regional Care Assistant

Joined: 2021

Hello, my name is Catherine, but I prefer to be called Cathy. I joined Barchester Healthcare in 2021 and I am a Regional care assistant.

I love spending time with the residents and looking after their well-being at all times.

Ismail Ajayi

Job Title: Care Assistant

Joined: 2022

Hello, my name is Ismail, but I prefer to be called Maurice, I joined Tewkesbury Fields in 2023.

I enjoy working with the elderly and making them feel special in any way I can.

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