Review from B K (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

I visit my father about 2x weekly and find the home to be of a good standard. Dad seems happy living at Tutnall Hall and has settled in well. The activities are very good as they involve all the residence in any activities, be it singing, making cards etc.
I feel dad is safe and well looked after and

staff and management keep me informed of anything to do with or involve my dad straight away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helena N (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

The care provided to my mother has always been of a very high standard. Her carers are always very communicative and very respectful to her. There is little or no turnover of staff which indicates a happy working environment. Mum always responds very positively to the carers and nursing staff. There

is a good relationship with the assigned GP practice and good communication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

The staff at Tutnall Hall are kind, considerate and caring and really help residents to settle into their new environment. The ongoing care is excellent and nothing is too much trouble. They include the family in their care too which is really reassuring when relatives are worried and anxious. Mum spent

6 months at Tutnall Hall and she had wonderful care. Her final days were calm and she was made comfortable which was wonderfully reassuring to us. I cannot thank the team at Tutnall Hall enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

Mum has really enjoyed the recent activities. The home has made great efforts to mark seasonal events eg.Halloween and bonfire night and is already well ahead in preparing decorations for Christmas. Mum loves doing the art and craft activities. She loved the indoor fireworks on bonfire night even though

she's normally not very keen on fireworks! The home is always warm, the food is excellent; mum is putting on the weight she lost during her illness and looks forward to mealtimes once again. She is thriving and we are very heartened to see the improvement she has made.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience

My father has been treated with dignity at all times the overall care has been very good. Staff have been excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian W (Son of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience

I would offer praise to the staff who cared for my mother during her 3 months stay. All staff were aware of my mothers needs and recognised visitors by name on most occasions. Records were open to view and nursing staff had the time to spend discussing my mothers situation. Management were very helpful

throughout gaining support with the NHS system.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience

This is the third care/nursing home my mother has been a resident in. I obviously saved the best until the last. Tutnall Hall is outstanding in every way. I took 3 weeks off work and visited every care/nursing home in the Bromsgrove area, that I felt would finally be suitable. Superlative standards

of nursing, care, compassion, hygiene, knowledge, comfort, food and drinks. They have, and continue to demonstrate a clear understanding of what care should be. Their administrator organised the smooth transfer and has eliminated the stress of this for both of us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred C (Husband of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience

It is impossible to fully express the friendly approach the staff at Tutnall Hall have and show to everyone they come into contact with in the care of their busy shifts. It's as though you become a part of a larger family, a very special family. Nothing is too much trouble. My late wife experienced

this belonging as did I, everyone is "special" and nothing is too much trouble. Owners and management can be proud of their achievement and prestige shown to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Husband of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience

My wife aged 93 was very well looked after at Tutnall. After 10 years of dementia, I went to a number of care homes and found that Tutnall was by far, a much better home in North Worcester. The staff are so helpful and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carrle T (Granddaughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience

Tutnall Hall is a very lovely home. The staff are very friendly and helpful. The rooms are very nice and suitable for my grandmothers needs. The home itself is a beautiful building which is lovely and clean and well maintained. Extremely happy with the care that is being received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terrance H (Husband of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience

A five star home, five star for staff, nothing to say about this home that isn't excellent. All the staff including cooks and cleaners, nothing too much for the staff, ask for something and it's done no problems. Meals are excellent 5 star. The home is par excellent 100% all round, could not ask for

better. Been to three home this one is unbeatable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger R (Resident) assisted by family/friend published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

Experience so far satisfactory, but would appreciate more work done to possibly give me more interaction with other residents. I would like feed back on things, i.e replacement wheelchair.

Reply from Kamal Khan, Director at Tutnall Hall Nursing Home

Thank you for the feedback. Just a quick update to say that Roger is now able to sit in the Lounge and this will now allow him to interact with the other residents. We are also progressing replacement of Roger's wheelchair with the appropriate authorities (as this is not in our direct control).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience

I spend as much time as possible in the main lounge with others in similar circumstances. Most are friendly and we enjoy our snacks together and sometime a main meal. Drinking is mainly confined to coffee, tea or fruit juice. The staff make sure we are warm enough, sitting round the room with mainly

radiators against the walls.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony M (Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience

This home has provided me with great care since my arrival from hospital. All the staff have been so caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

Tutnall is a lovely place. All the staff are sociable polite and caring. I am extremely happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Tutnall Hall Nursing Home

Care Provided by Tutnall Hall Nursing Home

Good to Know

Funding & Fees Guide for Tutnall Hall Nursing Home

Facilities