Westley Court

Austcliffe Lane, Cookley, Kidderminster DY10 3RT
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9.3 41 Reviews
  • Westley Court, Kidderminster
Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.

Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.

Meals are prepared using local produce by the chef. There are daily menu changes and residents can choose off-menu if they wish. Drinks and snacks available throughout 24 hours.

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Care Provided by Westley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Rachel Price (Registered Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment or ad hoc.
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Westley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,145 – £1,545
    • Self-Funded Residential Dementia Care £1,145 – £1,545
    • Self-Funded Nursing Care £1,345 – £1,545
    • Self-Funded Nursing Dementia Care £1,345 – £1,545
    • RESPITE Self-Funded Residential Care £1,145 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,145 – £1,640
    • RESPITE Self-Funded Nursing Care £1,345 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,345 – £1,640

  • All fees determined by outcome of assessment
  • (these prices are only a guideline, please contact Westley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set time, visitors welcome at any time


  • Parking

  • Visitors care parking on site


Westley Court Reviews (41)

Total of 41, showing 1-20
9.3

Westley Court has a Review Score of 9.3 (9.311) out of 10, based on 13 reviews in the last 2 years. Over all time Westley Court has 41 reviews.

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Review from S W (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.

Reply from Westley Court Manager, Home Manager at Westley Court

A huge thanks for taking the time to complete this review. We are really excited that we will have two activities coordinators joining us, one in March and one in April. I will ensure to pass on these comments to the staff.


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Review from Sharon B (Relative of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are
not around or carers. Staff did not know how to let me out.

Reply from Rachel Price, Home Manager at Westley Court

Good afternoon, thank you for your review. It would appear that at the time you visited, staff were busy tending to resident's needs. I'm reassured that your relative is able to contact staff as and when needed, so whilst you couldn't locate anyone in that moment our internal call bell would have alerted staff that she required support. Our reception isn't manned 24/7 so on occasion visitors will need to wait for staff to let them out and this is to ensure the safety of our residents. Apologies for any inconvenience.


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Review from Jackie L (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care of my husband. The staff have been friendly and very helpful. He has been treated with kindness and respect at all times and helped with anything he needs to do.

Reply from Rachel Price, Home Manager at Westley Court

Huge thanks for these kind comments Jackie, I will ensure these are passed on to the team - Rachel


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Review from John M (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.

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Review from C M (Sister-in-law of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great
pride in the nursing home and the patients in her care.

Reply from Rachel Price, Home Manager at Westley Court

Thank you so much for this incredibly kind review which I will ensure to feedback to the team. Your brother-in-law is such a huge character in the home and he's a pleasure to have here with us. Thanks again.


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Review from P K (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.

Reply from Rachel Price, Registered Home Manager at Westley Court

Thank you very much for this review, I will ensure your comments are passed on to the whole team. Many thanks


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Review from Marjorie W (Resident) assisted by family/friend published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy
to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.

Reply from Rachel Price, Home Manager at Westley Court

Thank you for your comments, we very much encourage all of our residents to feedback to us at any time. Some of our staff do work 12-hour shifts, those that do choose to do so, but working 12 hours isn't essential. Our staffing levels are tailored around the level of dependency and requirements of the resident with us at that time, this is to ensure we have sufficient levels of staffing on 24 hours per day.


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Review from J M (Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Four years ago I came into Westley Court with end-stage heart failure and COPD (bronchiectasis). The fact that I am still 'here' is a testament to the superb nursing and dedicated carers. Rooms are homely, spacious and all have views overlooking the surrounding countryside. My husband has Parkinson's
Disease, Asbestos-related lung disease, loss of speech and use of lower right leg and foot following a stroke, vascular and Parkinsons's dementia. Two years ago my daughter and myself had no hesitation in arranging for him to join me in here, where he still is.

Reply from Rachel Price, Home Manager at Westley Court

Huge thank you. We love having both you and your family with us at Westley Court. I shall pass on your feedback and kind words to all of the staff.


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Review from Marion L (Friend of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly
and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.

Reply from Rachel Price, Home Manager at Westley Court

I would like to thank you for your comment and I will pass this on to everyone in the team who will appreciate such positive feedback. I'm very glad she is happy at Westley.


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Review from Sue H (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.

Reply from Rachel Price, Home Manager at Westley Court

Thank you for a lovely review, I will pass this onto the team.


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Review from K B (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around
Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.

Reply from Rachel Price, Home Manager at Westley Court

Thank you so much for such lovely feedback that our team here will be thrilled to hear. Thank you again for taking the time to share your review.


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Review from H H (Sister of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always
looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.

Reply from Geraldine Smith, Director at Westley Court

Thank you for your comments and compliments, they will be passed onto staff.


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Review from J F (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a longer than expected stay in hospital which resulted in my dad having to go into respite for a few weeks, not an easy decision and obviously we were all concerned about putting dad into residential care. Westley Court from the minute we arrived put our minds at ease, the place is lovely,
spacious, clean and in beautiful grounds and wonderful views. The staff were all friendly and took their time to get to know dad and understand his personality as well as his medical needs- nothing was too much trouble.
You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content.
I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.

Reply from Geraldine Smith, Director at Westley Court

Thank you for your review
The staff at Westley Court, always go the extra mile to make everyone feel safe, secure and comfortable. Thank you for recognising this.


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Review from Gill H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All
of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.

Reply from Sarah Webb, Manager at Westley Court

Thank you for your positive feedback, I will pass on your comments to all staff members, especially activities.


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Review from P B (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been shopping with my coordinator for a new laptop and phone and like taking part in the activity groups here. I have also had support for shopping online. Enjoyed canal trips. I like walking around the grounds and taking photographs.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for taking the time to complete a review. It is lovely to hear that you are supported to have such great experiences and that you enjoy the activities and social events. I will pass this on to the staff.


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Review from S P (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the relaxation of the Covid restrictions and after what must have seemed like an eternity for residents, Westley Court reintroduced their ‘fine dining’ days. It was so lovely to see my mother and another resident friend enjoying this experience again. They were given their choice of food for
a three-course meal which was served in one of the lounges at a table laid with fresh pink linen, flowers and lotus folded napkins. The event was declared a resounding success with lovely food cooked to perfection – and served by a waiter in black tie! My father, who is also a resident but not well enough to take part, hopes to join in next time. Thanks to all concerned. To see my relatives treated with such dignity and respect is reassuring and a huge comfort in difficult and emotional times. I know they are looking forward to the planned Platinum Jubilee celebrations coming up later in the year.

Reply from Sarah Webb, Manager at Westley Court

It has been lovely to see the positive impact of reintroducing the " Fine Dining" at Westley Court. Thank you so much for this review. I will pass it on to the staff who worked hard to make it happen.


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Review from Chris H (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just had a fine dining experience with our father. He had a meal and dessert of his choice which we had the pleasure of enjoying with him.
How lovely it was to join him for a special meal with a private table with flowers and waitress service. The home made it a thoroughly enjoyable experience
for all of us.
What a fantastic idea it is to allow us to share precious time with our loved one who has dementia.
Thanking everyone for the effort they put in to make it special.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for your lovely review; so glad you enjoyed the experience. I will share this with all of the staff, particularly, the kitchen and activity, who worked hard to make this happen.


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Review from Madelaine F (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearly four months ago my 85-year-old mother was discharged from hospital for end of life care at Westley Court. She was in a dreadful condition and we were warned that she might die during the transfer.
She has received unfailingly professional and compassionate care from the fabulous team there.
Consequently, when dad had a heart attack the obvious place for him to recuperate was Westley Court, where Mom, Dad and the rest of the family have received such tremendous support and care.
My mother has improved so much that, two days ago, the team facilitated a small gathering of her family to celebrate her 86th birthday.
As a family, we cannot express how grateful we are.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you so much for taking the time to write a review for Westley Court. The home has an excellent reputation and is known as a provider of excellent end of life care and support. We are so pleased to have been able to support both your Mum and Dad at the home, which I am sure will have been a great comfort to them both. I will pass on your thanks to the staff team at the home.


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Review from Emily B (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was put under the amazing care of Westley Court at the end of September 2021. It was her birthday two days later and the team made a lovely effort in making Mum feel welcome and made her a cake. The five weeks that Mum was at Westley Court was very stressful for us as a family but the team were
absolutely amazing. They were supportive and compassionate. We can't thank them enough for the care they give Mum.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you so much for taking the time to review the care provided to your mum by Westley Court staff. We do everything we can to try and ensure that each stay at the home, whether for a short while or long term, makes the resident and their families feel well cared for and supported. It was our pleasure to organise the birthday celebrations which were enjoyed by everyone at the home.


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Review from S H (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westley Court was able to admit our elderly father for respite care at very short notice following a deterioration in his health. He had previously been admitted to the home with my late mother for a short respite stay. The majority of the staff remembered Mum which Dad has found very comforting. The
staff were very welcoming to Dad and, without exception, are kind, caring and patient with an ability to see Dad as an individual with his own specific needs. Dad is settled and happy at Westley Court and our family are very grateful for this as myself and my two siblings do not live locally. Thank you to the Manager, Deputy Manager and all the staff for their care of Dad.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you for taking the time to complete a review of the home. We are happy to accommodate new residents at short notice and were happy to welcome your Dad back as most staff remembered him well and enjoyed caring for your Mum. I will pass on your kind comments to the staff team.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Westley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Westley Court is calculated as follows: ( (73 Excellents x 5) + (53 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 148 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westley Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Rachel

Rachel Price

Job Title: Home Manager

I am a registered nurse with over 20 years of experience in both clinical and managerial roles. I relish the opportunity to draw on my wealth of knowledge and experience to lead the wonderfully dedicated team here at Westley Court, in providing superior quality care to our residents.


it is my belief that those living within my care should lead happy and fulfilling lives. To this end, my team and I work hard to create a warm and welcoming environment, where residents' happiness is at the heart of everything we do.


We look forward to offering you a warm welcome here at Westley Court.


Helen

Helen Mersh

Job Title: Administrator

Joined: 2024

Helen is the Administrator at Westley Court.


Frequently Asked Questions about Westley Court

What types of Care is Westley Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westley Court provide?

Palliative Care, Convalescent Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westley Court have?

There are 33 Single Rooms.

What are the Facilities & Services at Westley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westley Court to the centre of Kidderminster?

2.8 mile(s) as the crow flies, distance by road may be significantly further.