Westley Court

Austcliffe Lane, Cookley, Kidderminster DY10 3RT
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9.3 41 Reviews
  • Westley Court, Kidderminster
Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.

Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.

Meals are prepared using local produce by the chef. There are daily menu changes and residents can choose off-menu if they wish. Drinks and snacks available throughout 24 hours.

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Care Provided by Westley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Rachel Price (Registered Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment or ad hoc.
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Westley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,145 – £1,545
    • Self-Funded Residential Dementia Care £1,145 – £1,545
    • Self-Funded Nursing Care £1,345 – £1,545
    • Self-Funded Nursing Dementia Care £1,345 – £1,545
    • RESPITE Self-Funded Residential Care £1,145 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,145 – £1,640
    • RESPITE Self-Funded Nursing Care £1,345 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,345 – £1,640

  • All fees determined by outcome of assessment
  • (these prices are only a guideline, please contact Westley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set time, visitors welcome at any time


  • Parking

  • Visitors care parking on site


Westley Court Reviews (41)

Total of 41, showing 21-40
9.3

Westley Court has a Review Score of 9.3 (9.311) out of 10, based on 13 reviews in the last 2 years. Over all time Westley Court has 41 reviews.

Overall Experience

  • 25
  • 15
  • 1
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Date Published

41
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Review from Heidi H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful, accomodating show round/visit. Westley Court catered to Dad's needs and the family's from the beginning, offering excellent advice and alternative for our initial difficulties. Dad settled very quickly, due to staff getting to know him quickly. All administration and registering
with GP was great and less than one week in, he is very happy, taken part in activities already and been out for a walk. Thank you very much.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much. It is lovely to hear that the professionalism and caring nature of the staff have lead to your Dad settling so well. It has been lovely to see him take part in activities.


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Review from K D (Daughter of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westley Court have done an amazing job during covid restrictions. When they were able to, they arranged outdoor visits. The staff are always friendly and have done their best to keep the activities going as best they can with all of the restrictions. It is good when they share what they
have been doing on facebook, especially when we can't visit due to lockdown.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you for your kind words, the whole staff team have worked together to maintain the positive and caring environment within the home, in what has sometimes been the most challenging of circumstances. I will ask the team to continue sharing information on Facebook as many families find this helpful and reassuring.


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Review from Patricia V (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a very big thank you to all staff for their continuing care and dedication to our mother, especially because it has been a very difficult year. Staff have worked tirelessly to keep everyone safe and well during this pandemic.
From all our family, we thank you all.
Westley
Court is a truly first-class care home.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for your kind words. Your support and understanding are very much appreciated by us all.


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Review from N B (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have listened to requests and acted swiftly to remedy the samples of concerns. Everyone is friendly and extremely caring. Mum is happy which is the most important thing.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for your lovely review. It is lovely to see that your Mum has made a great friend at Westley Court.


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Review from Jan D (Wife of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place! From the moment I first phoned to enquire about a place for my husband (now needing palliative care), the reassurance on every point from the Deputy Manager was outstanding!
His transfer from his temporary previous placement was seamless with his room made so welcoming with photos
and personal items already in place, and a carer being there to do anything needed.
My husband has settled into his new permanent home so quickly. The care and nursing staff are exceptional and this reflects the lead given by the lovely Manager, for whom nothing is too much trouble!
His quality of life has shown an amazing improvement and this is due to the wonderful care, coupled with a beautiful room and the lovely relationship he has already built during his first two weeks here!
An amazing place where I know my dear husband will be kept safe and happy!
Bless you all.

Reply from Geraldine Smith, Director at Westley Court

Dear Jan
Thank you for your kind words, finding the right home for a loved one is not always easy and comes with many questions and concerns. I am sure that anyone who is having to make this difficult decision at this time will take comfort that Westley Court can be relied on to provide a loving caring home. Your message will be passed to the Manager and staff.


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Review from V L (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All-round good experience. The staff are hard working and caring. Always willing to help relatives resolve whatever situation they face.

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Review from S W (Partner of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start of my partner's stay at Westley Court, the staff have helped his family and I cope with what was a very stressful time. He continues to be looked after very well with dignity and compassion.
He has settled down very well.

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Review from Trevor T (Husband of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for 18 months.
I find the home always welcoming to me.
My wife is disabled and not able to walk or stand.
She is well cared for, clean and tidily dressed.
She now suffers some dementia, the staff seem to be able to cope with this on odd days when she is somewhat difficult.
I
am grateful that she accepts the home well, even though she did live a very active life.

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Review from John D (Son of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly and calm atmosphere awaits you at Westley Court. EVERY staff member is extremely professional, approachable and particularly ‘Person Centred'. Staff readily give detailed daily updates on my father’s progress. His considerable health and care needs are wholly met in a dignified and
compassionate way, befitting my father as a proud man. On an emergency admission to hospital, the Nurses’ professionalism and empathy to both my father and us went above and beyond duty. Additionally, the Emergency Department congratulated Westley Court on the thorough and detailed notes which accompanied him to the hospital. The ‘Open Door’ policy of the Manager is exactly that. You are encouraged to ask questions, give your own updates or just offload. There is a clear line of communication which is seamlessly imparted to the whole team. Our father has a good rapport with staff, is content and at ease; as a family, we do not feel sad when we leave as we know he is safe and well cared for.

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Review from Susan J (Daughter-in-law of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved into this nursing home on 13/11/18. He has been in other Nursing Homes but none of them compares to this one. The staff have been great to deal with and nothing is too much trouble. The accommodation feels like home, it is comfortable and relaxed. I would recommend this nursing
home to anyone looking for something a little bit nicer than the norm.

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Review from Faith/Don (Cousin of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring helpful and pleasant always around to talk to and discuss any problems. The home is always clean and tidy.

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Review from Becca (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nursing staff are caring, capable and extremely professional. Nothing is too much trouble and I’ve no doubt that Dad is having the best care possible.

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Review from Allan (Son of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was our second nursing home within the Wyre forest area, the first falling well short of any standards. I have both my parents at this care home and pretty much from day one everything has run smoothly from Care to Administration. The home is very flexible and has accommodated pretty much all our
needs. My parents seem as happy as they can be as a nursing home was not their aim in life. The food is good and plentiful. There are facilities for guests to prepare snacks and drinks when they are visiting.

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Review from Jill G (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westley Court Nursing Home came to the rescue when our family had a crisis and desperately needed help! The welcoming and friendly staff made the experience as smooth and easy as it could be, for the whole family.


How comforting to find that at Westley Court there is a stable core group of staff

who really take the time to get to know the residents and their families. Smiles and friendly greetings are the norm, and the caring and professional attitude makes all the difference! Being able to get accurate health updates from staff who are there on a consistent basis was very reassuring and made a stressful time easier to deal with for us all.


The home is set in an area of beautiful countryside, with places to stroll around, as well as chairs for sitting outside to enjoy the sunshine and the pretty surroundings.


We are so grateful to have found a dedicated team of professionals offering a high standard of friendly care in a serene and comfortable environment.


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Review from Mark C (Son of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westley Court provided a much-needed lifeline to us when we needed it most. With very little notice, we were offered the standard of care that was critically needed and as well as individual attention and professionalism. It's rare to find somewhere that offers the right atmosphere and a dedicated team
of people who take their time to get to know the patients and their family which can make a difference in challenging times. Continuity in times of need becomes crucial and we found it helpful to see familiar faces and be able to communicate with a core team of carers on an ongoing basis. As a family, we were able to leave each evening knowing that appropriate care was provided leaving us with peace of mind in difficult circumstances and get some much-needed rest ourselves. The situation is perfect - lovely countryside surroundings which was uplifting and offered respite when times demanded it! All in all, a complete package offering good quality, friendly and attentive nursing care.

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Review from Valerie S (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Westley Court care for almost 3 years and in that time, he was treated with the utmost care, love, support and dignity and us, as a family, were always made to feel we always had peace of mind, knowing he was being looked after, by such a wonderful time of brilliant staff, manager,
nurses, carers and all other members of the team too many to mention, but never to be forgotten.
Unfortunately, my father passed away in February 2017.


We are now in a position were my father-in-law needed to go in to care and Westley Court came to our rescue, once again, without any hesitation and made the procedure very easy for us.


In the 2 months he has been at Westley Court, he has received more attention and fantastic care by all the staff than he ever did in the 2 months he spent at the hospital, in Shropshire.


We as a family, have now had 2 family members cared for at Westley Court and have never once ever felt the need to complain.


We thoroughly recommend Westley Court


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Review from Amanda G (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very difficult decision, having to find a suitable care home for our father for his end of life care, but we felt that we made the right decision choosing Westley Court. The staff were very friendly and kind and attentive and our father always looked clean and comfortable. Unfortunately, Dad
was only there for just over 2 weeks in the end but at least he passed away peacefully and painlessly.

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Review from Ann P (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that Westley Court is an excellent nursing home and I am so lucky that my husband is being cared for there.
The staff are wonderful, kind, caring and very thorough.
They go the extra mile for their patients and the nursing home itself has a lovely atmosphere, is beautifully decorated
and the rooms are light, stylish and very comfortable.
I would only say that in my estimate this is certainly a five-star establishment.

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Review from Faith/Don (Cousin of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The apartment is always clean, warm and tidy, with no clutter to fall over. The staff have always been obliging and helpful from management to the cleaners and door staff. Nothing seems to be too much trouble. Help always on hand when required.

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Review from Steven S (Son of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the inspection visit before my father arrived, the manager was welcoming and very professional. The room was wonderful, Dad loved his room on arrival. Every member of staff have been amazing and the home and grounds are brilliant.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Westley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Westley Court is calculated as follows: ( (73 Excellents x 5) + (53 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 148 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westley Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Rachel

Rachel Price

Job Title: Home Manager

I am a registered nurse with over 20 years of experience in both clinical and managerial roles. I relish the opportunity to draw on my wealth of knowledge and experience to lead the wonderfully dedicated team here at Westley Court, in providing superior quality care to our residents.


it is my belief that those living within my care should lead happy and fulfilling lives. To this end, my team and I work hard to create a warm and welcoming environment, where residents' happiness is at the heart of everything we do.


We look forward to offering you a warm welcome here at Westley Court.


Helen

Helen Mersh

Job Title: Administrator

Joined: 2024

Helen is the Administrator at Westley Court.