Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 88 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.

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Care Provided by Red Hill

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dulcie Link (Manager)
  • Admission Criteria
    • All Admissions Assessed
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Red Hill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
  • (these prices are only a guideline, please contact Red Hill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times though ask that Residents meal times protected


  • Parking

  • Large car park


Red Hill Reviews (88)

Total of 88, showing 21-40
9.6

Red Hill has a Review Score of 9.6 (9.586) out of 10, based on 46 reviews in the last 2 years. Over all time Red Hill has 88 reviews.

Overall Experience

  • 58
  • 25
  • 2
  • 2
  • 1

Date Published

88
12
23
46
42

Review from Jennifer C (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff went over and above to care for my mother, who, after being a resident from May on nursing care, was eventually on end-of-life/palliative care. Kindness and respect were given to Mum in her relatively short time with the care home.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your heartfelt review. Our team is dedicated to providing the highest level of care with kindness and respect, especially during such critical times. It was an honour to care for your mother. Kind regards.


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Review from Helen H (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been very poorly with a chest infection and various other elements. The nursing care she has been given at Redhill as a family, we cannot fault. The decision was taken by the Nurse that Mum should go to hospital which was the right decision to take. Mum has improved now, but her
first words while in hospital were 'I just want to go home, I want to be back where I know I will be looked after'. Mum didn't mean her old house, she meant Redhill. We are all so pleased that she is now referring to Redhill as her home. It's been quite a journey for the whole family, especially Mum to move to Redhill but it has turned out to be the best thing for Mum. She has her life back, more importantly made some lovely friends. The main thing here is that when she is poorly, the family do not have to worry about the care she will get and how well looked after she is, we know she is getting the best care and that is such a relief for us. Well done Redhill, you are brilliant.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your review, we appreciate your feedback and will share it with the team - we are so pleased Mum refers to Redhill as her home and she's feeling better again.


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Review from T K (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my Father's time at the home, he received good quality care and had begun to think of the home as 'home'. The staff were always friendly and helpful. Whilst Dad did not often engage in activities staff made concerted efforts to include him and find out what interested him. The nursing care was
very good, and we were very appreciative of their patience and kindness.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback we appreciate it - we will pass on your comments to the team.


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Review from Lucy S (Granddaughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, who cared for my grandad so wonderfully. Care was outstanding right from the start until the very end. A special thanks to two members of staff in particular who were truly amazing right until the very end. Not all heroes wear capes. You’re worth your weight in gold each and every
one of you. A huge thank you to the home manager who was truly amazing throughout keeping in contact with the family.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback it's much appreciated, we will make sure the team who looked after your granddad is aware of your kind comments.


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Review from R L (Husband of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for 3 years and received kindness, good care, cleanliness, and good food at all times. All medical care was provided quickly and prescribing medication was given at all times. Rooms are clean and bed linen is changed at required times.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your comments, we appreciate your feedback. We will share this information with the team.


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Review from D G (Wife of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a cheerful, hard-working staff who welcome family members in to see their resident.
My only adverse comments are, remote control not always on table, the emergency cord not always in reach, dirty dishes left on the table a long time after the meal we served.
In the overall care package tiny
things but they ate an irritant.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for taking the time to provide your feedback about your experience at Red Hill. We're thrilled to hear that you find our staff cheerful and hard-working to maintain high-quality care at all times. We take all our feedback very seriously, we will actively look into the concerns raised by you and implement the necessary changes.
Kind regards,
Rahi.


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Review from W P (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice warm welcome for my dad, staff very helpful, polite and nothing too much trouble. Very happy to explain any issue we may of had.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we appreciate your comments. we will share your feedback with the staff.


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Review from Andy P (Son-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, professional and lovely people who made Dad’s stay special. He loved his time there being looked after 24/7. All the staff had a smile on their faces and were absolutely lovely. We would have no hesitation to recommend Red Hill Care Centre.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we appreciate your comments and we will share them with the team.


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Review from M H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my father at the weekend and I have to say a massive thanks to all the staff for the kindness compassion and professionalism shown to Dad and the family during this difficult time. The staff went out of their way to do their best during the time throughout the two and a half years that he was
being cared for. I can highly recommend this home.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, our thoughts are with you and the family at this difficult time.
We will share your comments with the team.


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Review from C D (Granddaughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Red Hill are heroes who do not wear capes!
The care and attention that they give to their residents, allows the residents to feel comfortable in their surroundings and gives them a sense of belonging like a family.
The home is always clean and tidy and encourages visiting as if it
were the resident's own home.
I really cannot fault Red Hill, from the care they provide to the activities they put on, to how they still promote an individual's independence and mobility.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you so much for your kind words, we will pass on your comments to the staff. We appreciate your feedback.


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Review from Penny J (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live over 100 miles away so only get to visit Mum every couple of weeks. I always find Mum clean and tidy and she seems content. The staff are very friendly and although sometimes short-staffed, Mum is always comfortable.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for reviewing Redhill, we appreciate your feedback.


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Review from M W (Wife of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was shown mostly kind, compassionate care.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Redhill; we appreciate your feedback - we will ensure that staff are aware of your lovely comments.


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Review from Joy H (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run and very friendly care home. The staff have always been helpful, caring and cheerful, with nothing too much trouble. They organise many fun activities which the residents are encouraged to take part in. My relative is happy there, which is such a great relief. Many thanks to all.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Redhill; we appreciate your feedback.


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Review from Chris W (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Red Hill Care Home for a couple of months, but we experienced nothing but kindness and support from all the staff involved in caring for her. Any concerns or issues were always communicated promptly to me as the first point of contact. Staff got to know her, her likes and dislikes,
and she was well cared for. As a relative, I definitely felt that my wishes were considered, and I was also important to everyone who works there. I also feel that my daughter and my father were treated well when they visited and had queries or questions. I feel that Red Hill has a very holistic approach to a person's care which makes a sometimes difficult situation easier to deal with.
My mum said that the carers were kind, respectful and gentle. I think that is a true and real representation of hers and our experience.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Red Hill. We appreciate your feedback and will share your comments with the staff. We are so glad your mum and family felt well cared for in the short time she spent at Red Hill.


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Review from Alan L (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, with staff at all levels who are always helpful and willing to assist you if they can. Facilities and care cannot be faulted by any of our family. The staff always make time to check if everything is alright and if there is anything they can help with.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your recent review, we appreciate your feedback and will pass on your comments to the staff.


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Review from S F (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home experience exceeded all expectations, offering unparalleled compassion and professionalism. The staff demonstrated unwavering dedication, fostering a happy, inclusive atmosphere, which represents the home from the moment I entered the facilities' cleanliness and organisation were excellent
ensuring a safe environment. The caregivers exhibited genuine kindness treating residents with respect and dignity. Personalised attention was a hallmark; staff members took time to understand individual needs, tailoring their approach to each resident. Communication with families was transparent and regular providing Peace of Mind. The home's exemplary services, personalised care and commitment to residents' happiness and health make it a truly exceptional choice. Loved ones need not look further.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Redhill we appreciate your feedback, we will share the feedback with the staff.


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Review from Tracy H (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly environment, the staff and carers are always helpful and take the time with each resident to know what makes them happy to fulfil their needs or just chat with them. There is a good range of activities and residents are encouraged to take part. Meals are wholesome and well-planned
with staff taking the time to learn each resident's likes and dislikes. Relatives are kept well informed of their loved ones and encouraged to visit and greeted with a warm welcome when they do.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you so much for your kind comments, we will pass them on to the team.


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Review from Patricia C (Niece of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff very friendly and helpful. They are looking after our relatives with great care and consideration. It would be helpful to have an extra chair in the room, but on balance, everything is as it should be.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your kind words; we will ensure to put an extra chair in the room.


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Review from Keith C (Father of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the best place for my daughter to be in. Care for her MS is very good. Thank you all.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you so much for your kind words and feedback, it's much appreciated.


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Review from V D (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always kind and explain what happens.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for sharing your thoughts with us.


Kind regards,
Rahi.


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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Red Hill is calculated as follows: ( (339 Excellents x 5) + (182 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 541 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Hill is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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