Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 84 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.

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Care Provided by Red Hill

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dulcie Link (Manager)
  • Admission Criteria
    • All Admissions Assessed
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Red Hill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
  • (these prices are only a guideline, please contact Red Hill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times though ask that Residents meal times protected


  • Parking

  • Large car park


Red Hill Reviews (84)

Total of 84, showing 41-60
9.6

Red Hill has a Review Score of 9.6 (9.569) out of 10, based on 42 reviews in the last 2 years. Over all time Red Hill has 84 reviews.

Overall Experience

  • 55
  • 24
  • 2
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  • 1

Date Published

84
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42

Review from Robert J (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Hill provided good care for my mother for 3 years, good friendly management and staff. Happy with my mother's care, she became as happy as possible away from home.
I feel, having visited other homes, the Red Hill staff are very good and it is very well run with good fundraising. It also keeps
you well informed via email and social media etc. I would recommend Red Hill to others.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your positive review. Our aim at Redhill is to ensure residents are cared for with continued empathy and understanding and that relatives are kept informed at all times.


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Review from Diane C (Wife of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff on Topaz ward, as a family we wanted to put together this note to say thank you for everyone's hard work and efforts over the few months my Husband was with you. Although he was no trouble (as many mentioned) towards the end he took up quite a bit of resources and we wanted to send
our appreciation for all that you did for him. It was his home for just over three months, and you all made us as a family feel very welcome, and knowing we could visit at any time meant a huge amount. Each and every one of you did your bit to help him and we will always be grateful.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your positive comments, we are truly grateful for the feedback.


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Review from G E (Nephew of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident at Redhill for the past six years. The staff have always been welcoming and friendly and most of all caring and with a good sense of humour. Not only is he cared for by the staff they put DVD's on for him as he is paralysed and chat to him and are like part of the family.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your son is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
Rahi.


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Review from Amanda A (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you will never be enough! This care home has gone above and beyond to make sure my dad is properly cared for. The manageress is just wonderful; if I need her for anything, she is there to help immediately in person, by phone or by email. The staff treat my dad like he's family. It makes my life
easier knowing my dad is loved and cared for. This care home is exactly what my dad needs and deserves. I'm always welcomed by all on visits.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for sharing your experience with us. We are delighted to know your dad is settled and happy with his tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.


Best Regards.


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Review from A S (Sister of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit I am greeted by friendly, helpful members of staff who are also very kind in their treatment of my sister. They have a warm sense of humour and are thoughtful in their dealings with her. It is unfortunate that she is unable to get out of bed, this means obviously that she is unable
to enjoy the various activities laid on or to mix with other residents.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your sister is at ease with us. I'll forward your warm sentiments to our home team.


Kind regards


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Review from L J (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was a resident in Sapphire unit at Redhill care home for 2 years. All of the staff treated her with respect and dignity, and the love and care she received were excellent. The senior staff and nursing staff were professional, understanding and caring, and, together with the activities team ensured
we had lots of contact via Facetime in the difficult lockdown times of Covid when we couldn't visit. The team were also very creative in the range of activities provided, which mom enjoyed.
Her carers always had time for a smile and friendly chat, no matter how busy or difficult their days were, and they were a great support to our family. All areas of the home were kept clean and tidy.
It's not easy when someone goes into care, but Redhill staff made it easier for all of us, knowing mom was safe and well looked after. A big thank you to all of them.
The team are a real credit to the Manager and her management team

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mom was at ease with us. I'll forward your warm sentiments to our home team.


Kind regards


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Review from C H (Son of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has suffered numerous falls, most recently suffering a fractured hip. The staff show such care and concern that we would always prefer their care than hospital. The facilities are very good; it's the management and staff that elevate this review.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for leaving feedback for us. We are delighted to know your mother is comfortable with us, ensuring high-quality care for our residents. I will pass your kind words on to the home team.


Kind regards,
Rahi


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Review from Z H (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Red Hill at the end of March 2022 after losing the ability to walk. From day one, she was happy. The staff made her very welcome, and Mum settled in very quickly. Management and staff are all lovely people showing kindness and consideration to the residents and their families.
It is definitely a fantastic place, and I couldn't have found a better place for Mum.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
King regards.


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Review from N G (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's family are so grateful and appreciative of the excellent standard of care given to her. Staff all friendly, sensitive and considerate to family in last few days of mum's life. The home is comfortable,light and welcoming.

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Review from A G (Sister of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother had a very sad end to his life. He had been refused to go home by his wife after being discharged from the hospital. His wife then filed for divorce which affected his mental and physical health. He was placed in Redhill Care Home in November 2020 on Emerald Unit in a very small room by Social
Services. My brother had always been a very social person but found himself on a dementia unit and isolated from any social interaction except with the Care staff. Redhill did not meet my brother's mental or social needs. When I asked about counseling for him I was told by management that they did not provide counseling. My brother died on 13th November 2021 in hospital.
I found communication poor (I couldn't find out where my brother was on the day he died). When my sister and I cleared out his room we were alarmed to find biscuit wrappers and cake papers in all his clothes drawers and even in a pair of shoes in the wardrobe (there was no bin in the room).
The Care staff were friendly.

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Review from M K (Sister of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

In my opinion, Redhill needs to be managed more professionally. Someone in the office who is aware of the resident's care. When someone enters a care home they are still someone's loved one - family needs information on their health and mental issues and if they have to go into a hospital - where they
have gone!


Redhill seems to lack professionalism and also a lot of care.


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Review from Ann C (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is always telling me how well she is looked after and how well-fed she is. She is always clean and tidy (they have to do that). I can't thank the staff enough, we don't have to worry about her and for all they do for her. Thank you.

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Review from C H (Niece of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my uncle into Shaw Red Hill last month in order for him to be close to family. He has suffered from dementia for many years and it has progressed to a very advanced stage as a result of which some of the local nursing homes were unable to accommodate him.
From the moment we walked into Red
Hill we felt the care and concern of all the staff who allayed our fears and talked only about what steps they could take to look after my uncle rather than reasons not to.
Since moving in whilst it has not been easy we know he is in the best of hands. As a family and individually we call in to see him regularly and it doesn't matter what time of the day there is always plenty of staff around. They are lovely people.

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Review from Judith D (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Shaw Red Hill for nine years but sadly died recently. While she has been at the care home she was treated with dignity and respect. The staff are kind, caring and really get to know the residents. The home became her second family and I felt safe in the knowledge Mum was being well
cared for when I was unable to visit. She enjoyed taking part in the activities with support especially having her hair and nails done weekly.
I was well informed of any changes in Mum's health and was involved with any decisions necessary. I wish to thank all the staff for their dedication in making Mum safe and happy.

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Review from Mandy U (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased with the care my father is receiving. They are obviously very fond of him which is shown out by the way they care for him. The senior carer goes out of her way to ensure we have the support for my father as well as him. I would prefer that a carer is always allocated to the lounge
so the residents aren't left on their own.

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Review from Alison A (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shaw Red Hill is an amazing family oriented care home. When Dad needed nursing care, I didn't hesitate to move him here. The staff are lovely, care for the residents as they would their own family and are so welcoming. They keep you informed of any changes to your loved one and appointments that are
needed. At the entrance to the unit, there is a photo board, showing you what they have been doing, from fireworks, crafts, to the Christmas party which is lovely to see. We were able to decorate Dad's room with his own photos and lights at Christmas, which he loved. Sadly, Dad died at the end of January but the 7 months he spent at Shaw Red Hill were some of the happiest. Thank you for looking after Dad and the support, love and friendship you gave him and us during our time with you.

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Review from Ruby P (Mother of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been at Red Hill for 2 years. It was an emergency placement at the time as his carer was taken ill. He has been given constant guidance and advice on his mobility and medical requirements. Was also given due care and attention after my son had knee replacement. We have been more than happy
with the help and service he has received.

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Review from Gary P (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after and all her needs are taken care of. The nursing staff are really good and are happy in their work. The office staff are only too willing to help and your wishes are dealt with very quickly.

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Review from Christine K (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given to my husband.

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Review from Julian P (Nephew of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With no previous experience of a 'care home' environment, I can only say that we were blessed when my aunt was accepted here. The overall standard of care she has received has been first class, thank you! There has only been one blip in nearly ten years and given the nature of the job and high turnover
of staff we should perhaps not be surprised and even be grateful! Should I end up in a similar situation as my aunt I hope Shaw Red Hill would find a place for me? Cheers!

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Red Hill is calculated as follows: ( (303 Excellents x 5) + (171 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 494 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Hill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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