Red Hill

229 London Road, Red Hill, Worcester WR5 2JG
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9.6 84 Reviews
  • Red Hill, Worcester
Red Hill Court Care Home is a seventy capacity Worcester facility that offers personalised elderly care packages, including for many with a challenging form of dementia.

A spacious environment with good wheelchair access means the care home is excellent for residents with mobility issues, together with an organised and efficient practice of care.

A talented team look to adhere to all Care Quality Commission requirements and remain up to date with developing care methods and technologies.

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Care Provided by Red Hill

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dulcie Link (Manager)
  • Admission Criteria
    • All Admissions Assessed
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Red Hill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
  • (these prices are only a guideline, please contact Red Hill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times though ask that Residents meal times protected


  • Parking

  • Large car park


Red Hill Reviews (84)

Total of 84, showing 61-80
9.6

Red Hill has a Review Score of 9.6 (9.569) out of 10, based on 42 reviews in the last 2 years. Over all time Red Hill has 84 reviews.

Overall Experience

  • 55
  • 24
  • 2
  • 2
  • 1

Date Published

84
8
20
42
42

Review from Theresa L (Sister of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister has been at Shaw Red Hill we have all seen a vast improvement in her.
She is so contented, it's lovely to see.
The staff are so caring and nothing is too much trouble.
Dementia is upsetting to see but I'm so glad she is where she is, being looked after properly is a big weight lifted
from my mind.
I cannot thank the staff enough.

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Review from David B (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Vascular Dementia which became obvious following a UTI around the time of her 96th Birthday. This has left her very confused and with a loss of short and medium-term memory.
She moved into Red Hill after a difficult experience with a previous care home. She benefits from the
higher level of care provided at Red Hill and has responded well to the care and nursing staff.
I feel happy knowing that she is well cared for in a safe environment. She eats well and is complimentary about the food. I am pleasantly surprised at how well she has adapted.

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Review from G W O (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are caring, but under pressure to service patients' needs.


Room quality is acceptable.


Food preparation and quality is of a good standard.


Medical attendance when needed is acceptable.


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Review from D H (Son-in-law of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well managed and family members are in receipt of regular emails relating to activities for residents and other necessary business. When necessary, staff ring to inform i.e any individual needs/changes affecting a resident on a personal basis. All the staff are approachable, answering any
questions/queries arising. Residential records are details and are up to date and available to family members when visiting. Family members may visit at any time they choose.
All staff work hard to meet residents' needs.

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Review from Martyn N (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the home for about 18 months during which she was treated with exceptional kindness and caring. Right up to her death she was treated with dignity and was cared for in such a way her passing was very peaceful. I cannot thank the staff enough for the treatment of my mum and
our family.

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Review from Neil R (Brother of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, as always, set the standard of care and at this nursing home, the care and devotion of the staff to my brother is first class.

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Review from Caroline (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Mum was only here for a month, she was at home.
The staff were friendly, kind, very caring and supportive to my Mum and also the rest of the family.
The cheerful, caring way that they carried out their duties made it feel a lovely place to be.
Nothing was too much trouble and we always
were kept informed.
Mum was in the Alzheimer's area and was treated with dignity and respect for all her care needs.
She passed away there in her room in a lovely environment.
I would recommend this place, it may not be 'fancy or hotel-like' but it was definitely 'home' and I wouldn't have wanted her anywhere else.

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Review from Stephanie M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always cared for very well. She has recently moved rooms due to the reorganisation of Saphhire Unit and it all went smoothly. The staff and management really worked hard to ensure she settled well into her new room, which we think is very homely. Well done, all staff and management.

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Review from Steve V (Nephew of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who has severe dementia has been resident at this home for 5+ years and has always been treated with dignity and respect. The home has a very friendly and welcoming atmosphere and I have never had any cause to complain about any staff member. Thank you all.

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Review from John M (Grandson of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall not good. I feel that the CQC explains everything, needs improvement. Its a shame as we had high hopes for the home, but it is very much let down in several areas. Would I recommend it, absolutely not? My profession, I am a mental health nurse. This is my opinion formulated from several visits
to see my Nan.

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Review from Patricia F (Wife of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the staff at Shaw Red Hill. They really make a difference to the home with their cheerfulness, dedication and hard work. They show they like their job as they look happy in what they are doing with singing, laughter and they sing along with the residents when the music is
on. This makes the home lively and it makes it a pleasure coming to the home - it makes it a home from home.


I could be really depressed with the whole situation of my husband's condition. Coming to the home makes me feel better. It is lovely to see the staff happy in their work. By the way, the gardens are lovely with all their plants and hanging baskets. Thank you so much.


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Review from Val B (Daughter of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was placed at Redhill. It was hard to see him in a home but knew he was safe, warm and had 24-hour support whilst mum was in hospital. Staff were so supportive to our family. Mum was declared end of life and Redhill pulled out all the stops to accommodate her so she could spend her last days
with dad. Mum was happy to be there, called it her 'home'. We visited daily and any concerns were shared with staff and dealt with. We stayed with dad constantly for his last days of life, he was treated with dignity and love. In the hours following his passing, the staff cared for us all with that same level of compassion. Supported by staff, mum actually rallied around living to see her 90th birthday. She had her hair and nails done, visited the pub, made cakes etc. etc. Not bad for someone declared end of life in hospital. I believe strongly it's a testament to the care given at Redhill. Mum slipped away at Redhill, afforded the same dignity and love. I thank them all from the bottom of my heart.

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Review from Jeremy M (Son of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I feel that by posting a review, much-needed help can be provided for residents in this care home. I have noticed that all other reviews were written within a 2 week period after a residents meeting. It does not paint a true picture of the home.
There are individuals within the home who are absolutely
fantastic. However, the entertainment is very limp and almost non-existent. Head office does not want to know when there is a problem.


Fortunately, my mother is now free of the place having passed away on the 20th August.
In the last two weeks, I spent up to five hours a day in the home. There was no dignity for my mother as other residents just walked in and out of her room as she was in the last few days of her life. Absolutely disgusted.


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Review from H R N (Sister of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I doubt my sister could have better care. The staff are very caring and helpful and really look after my sister and her family are all happy that they chose this home for my sister.

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Review from Carol N (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was resident in this care home on 229 London Road, Worcester until she sadly passed away on 17th May.
Her care there was second to none, it was delivered with great dignity, compassion and love, meeting her every need before and up to her end of life care.

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Review from Patricia W (Partner of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my partner into Red Hill from another nursing home in January 2017. I am delighted with the care he is receiving here. The staff are wonderful, nothing is too much trouble. He seems brighter and happier than he has been for the last 2 years. There are always plenty of staff around and they all
know my partner although he is new. He is treated with great care and dignity. Although he can be difficult they seem to be able to handle him very well. Myself and his family are very pleased with Red Hill.

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Review from Marj (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Red Hill for two years. I have no worries about the care he has received. I think he is happy there. I would not move him. The staff are all very helpful and will answer any questions you ask. We all (family) are informed about any changes that occur.

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Review from Pamela P (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The greeting I received on viewing the home. Was excellent.
Help settled my husband in.
Meeting held to have your say. Both relative and resident.

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Review from Mark H (Son of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing Red Hill was no random process for my brothers and I, we were very careful about where she went. I turned up unannounced at every suitable home within a 20-mile radius of Worcester. Some I wrote off from the first visit, unsuitable for a variety of reasons, including ease of access to the resident's
rooms (this shouldn't be possible), hygiene & staff attitudes. Without paying any regard to cost I narrowed the list down to 4 homes. I didn't tell my brothers that I preferred Red Hill, I let them decide. When we had it to two on quality, I thought Red Hill might be nicer, and after 18 months and about 500+ visits, I still think it's a high-quality facility, with a large core of staff who have stayed in the post through all that time. My mother seems content, and we are all happy with the quality of the staff . They got a tough CQC recently, but given the number of visits I have made with no agenda beyond the care of my mum, I would say I'm a better-informed judge than their snapshot.

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Review from Dee Y (Wife of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Shaw Red Hill since the middle of 2015. At first, it was difficult and he didn't settle at all well which was very upsetting, but soon after he was moved to his present unit, he soon relaxed and accepted his situation and is now relatively happy. The home is always spotlessly
clean and the regular staff are always very helpful and caring. His food always looks appetising and well cooked. It is such a relief to know that he is well looked after and content and I am always made welcome by everyone from the domestics and maintenance people through to the management. It feels like a big happy family.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Red Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Red Hill is calculated as follows: ( (303 Excellents x 5) + (171 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 494 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Hill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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