Cheswardine Hall stood out head and shoulders above the other homes we viewed
Rowan D (Son of Resident)
The care and support my mother received were excellent as was the support offered to us as a family
S P (Daughter of Resident)
The food always looks very appetising and my mother says it tastes very good.
Karen T (Daughter of Resident)
Fees for Nursing care include RNCC/FNC
Third Party top-ups welcome.
Continuing Healthcare welcome.
Visitors welcome at any time to suit resident.
Car Parking available on site.
Cheswardine Hall Nursing & Residential Home has a Review Score of 9.9 (9.928) out of 10, based on 18 reviews in the last 2 years. Over all time Cheswardine Hall Nursing & Residential Home has 22 reviews.
Review from H R (Respite Resident) published on 19 November 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for this lovely review. It has been an absolute pleasure to share our home with you and I am delighted that you felt so at home. We would love to welcome you back again at some point in the future, thank you from all of the team at Cheswardine Hall.
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Review from Emma W (Daughter of Resident) published on 2 September 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your very kind review. I am overjoyed that you hold such positive views of our home and our team. It was our pleasure and privilege to help your mum and we would love to welcome you back at any point in the future, if only to share one of our famous cups of tea!
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Review from Paula S (Daughter of Resident) published on 22 August 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for this wonderful review, I am so pleased that we were able to help your Mum and welcome your family into ours. It was a pleasure sharing our home with you and our team would love to welcome you back at any point in the future. Please do feel free to call in, take a wander around our grounds, or simply have a chat. You and your family will always find a warm welcome at Cheswardine Hall.
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Review from K C (Daughter of Resident) published on 14 June 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words. It was a pleasure to share our home with your mum and you, her family. Should you ever be passing in the future, please do feel free to pop in, you will always receive a warm welcome at Cheswardine Hall.
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Review from M G (Sister of Resident) published on 14 June 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your review, it means a great deal that we were able to help and support your sister and share her journey with you and your sister. Our home and its grounds will always be open to you, feel free to visit us, we would love to see you again.
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Review from J H (Daughter of Resident) published on 26 April 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words. It was a pleasure sharing our home with your Mum, I am so pleased we were able to help and support her. Our doors will always be open, please do feel free to visit us; the team, our residents, and our grounds would love to see you all again.
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Review from David T (Respite Resident) published on 16 April 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you for your review, it is very much appreciated. I am delighted that we were able to help following your fall and that you enjoyed your time with us. Should you ever need us at any point in the future please do make contact, we would be delighted to welcome you back.
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Review from Peter B (Friend of Resident) published on 12 April 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Very many thanks Peter, I am really pleased we were given the opportunity to help your friend and delighted that you both enjoyed our home. Many thanks for your recommendation and please do feel free to call upon us should you ever need us in the future.
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Review from David B (Son of Resident) published on 11 April 2024
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words. I am delighted that we have been given the opportunity to help your father. He has settled in really well and I look forward to you all enjoying our home and its surroundings together.
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Review from Rowan D (Son of Resident) published on 7 November 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words. I am delighted you found our home and equally delighted we were able to help and support your mother. At more than six years residency, your mother was truly part of the family, as were you. Please do feel free to visit us in the future, we would love to welcome you back, our door will always be open to you and your family.
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Review from Mark A (Son of Resident) published on 25 October 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your very kind words. We feel privileged to share this journey and I am so pleased that we were able to help your mum. Please do feel free to visit us in the future, you will always receive a warm welcome at Cheswardine Hall.
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Review from L S (Wife of Resident) published on 8 June 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Very many thanks. I am so pleased that we were able to help you to take a well-earned break. It was lovely welcoming your husband into our home and I am delighted that he enjoyed his holiday at Cheswardine Hall. We would be more than happy to help out with any future respite needs, so feel free to drop us a line or simply pop in for a flying visit, you are both more than welcome to visit at any time.
Kindest regards,
Dominic.
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Review from Graham R (Grandson of Resident) published on 22 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind review Graham, it is very much appreciated. I am so pleased that you feel the team has looked after you and your grandma so well. We are truly privileged to play a small part in each of our residents' lives and as a family-owned care home, that sense of family and togetherness is as important today as it was when we opened our doors in 1985!
Very many thanks from the team at Cheswardine Hall.
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Review from Karen T (Daughter of Resident) published on 22 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words Karen, we are all delighted that our team and our home have had such a positive impact on your mother's life. It is great that your mum keeps the chefs on their toes and I'm sure she has been instrumental in one or two of the dishes now served at the Hall.
Very many thanks from the team at Cheswardine Hall.
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Review from Phillip D (Son of Resident) published on 22 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Many thanks for your review Philip, it is very much appreciated. I am delighted that we have been able to help your father whilst awaiting his homecare package. He has shown real progress and we would welcome his return at any point in the future. Very many thanks from the team at Cheswardine Hall.
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Review from Marilyn B (Daughter of Resident) published on 21 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words, Marilyn. We are all delighted that you hold us in such high regard and are truly thankful that you recommend us to others. Word of mouth has always been very important to us and has helped us to offer care to a number of families since our opening in 1985. This is your mum's sixth year with us, she is a real part of the Cheswardine family, as are you!
Very many thanks from the team at Cheswardine Hall.
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Review from Stella C (Daughter of Resident) published on 21 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your review, Stella. I am delighted that your mother is enjoying herself at Cheswardine Hall. Spring and summer bring so many exciting opportunities to explore our grounds, I hope you both really enjoy discovering these treasures together.
Very many thanks from the team at Cheswardine Hall.
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Review from Ann R (Daughter of Resident) published on 21 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Thank you so much for your kind words, Ann. It means a great deal to us all to hear how homely you find our home and how settled you feel your mum is. The Covid pandemic tested us all but we were very keen to tackle it head-on and offer facilities that would enable all of our residents to maintain meaningful relationships with their loved ones. I am delighted that you benefitted and continued to enjoy those 'special' family moments together.
Many thanks from the team at Cheswardine Hall.
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Review from Karen S (Stepdaughter of Resident) published on 10 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Very many thanks Karen for your kind words. I and the team are delighted that your stepfather enjoyed his respite stay with us and we would love to welcome him back in the future for further respite or even a longer stay.
Very many kind regards,
Dominic & the team at Cheswardine Hall.
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Review from S P (Daughter of Resident) published on 9 March 2023
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Reply from Dominic Poole, General Manager at Cheswardine Hall Nursing & Residential Home
Very many thanks S P, we all feel very privileged to have helped your mother during her respite and longer-term residency at Cheswardine Hall. I am delighted that you speak so fondly of our team and of your mother's stay with us. Please do feel free to visit us in the future and if I or a member of my team can be of any assistance in the future please do not hesitate to make contact. All the very best from the team at Cheswardine Hall.
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The Review Score of 9.9 (9.928) out of 10 for Cheswardine Hall Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.928 for Cheswardine Hall Nursing & Residential Home is calculated as follows: ( (194 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 208 Ratings = 4.928
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cheswardine Hall Nursing & Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2019
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Job Title: General Manager
Joined: 1984
Cheswardine Hall was and is our family home. I must be one of the few managers in the country to have actually lived in their care home, but did so throughout my childhood - it was great, I had a house full of grandparents to help with my homework!!
Wind the clock forwards a few years and after graduating from university I enjoyed a number of years working for large multi national corporations, based out of London. I enjoyed my time in the 'big smoke' but missed the greenery and the space I had enjoyed throughout my childhood, so along with my own family I moved back home to help my parents, alongside my younger brother to develop Cheswardine Hall and continue the good work they had devoted their working lives to.
Now I am privileged to work alongside my family and the fantastic team at Cheswardine Hall. Where every day is a little different to the last and we get the immense pleasure of welcoming more guests and residents into our family.
If you haven't already, give us a call or drop us an email we would love to show you our home.....