Churchill House Care Home

Keepside Close, Ludlow SY8 1EL
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9.7 75 Reviews
  • Churchill House Care Home, Ludlow
Churchill House provides a warm and caring place for residents to relax and enjoy living in. The care home delivers person centred care to ensure the needs of each resident are met and continually adapted as their care needs change or develop.

Most of the home’s bedrooms have en suite facilities and residents are encouraged to bring personal belongings with them to promote a feeling of being at home.

Fresh food is used to create tasty and nutritional meals every day at Churchill House, and any special requirements a resident has are always met.

The team of full and part time staff work hard to provide high quality care assistance to all of their residents. Care assistants are given the opportunity to learn and train about care to ensure continual learning takes place.

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Care Provided by Churchill House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Steve Evison (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Churchill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visiting throughout the day, the home ask for mealtimes to be protected for all residents between the times of 12.00-13.30 and 16.30-18.00


  • Parking

  • Churchill House have parking available for all visitors.


Churchill House Care Home Reviews (75)

Total of 75, showing 1-20
9.7

Churchill House Care Home has a Review Score of 9.7 (9.691) out of 10, based on 21 reviews in the last 2 years. Over all time Churchill House Care Home has 75 reviews.

Overall Experience

  • 59
  • 15
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  • 1

Date Published

75
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Review from K M (Daughter-in-law of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our father is receiving, the staff are all very professional and caring, the food is very good, with a varied tasty home cooked menu.

Reply from Steve Evison, Manager at Churchill House Care Home

Thankyou for leaving a review about your experience of Churchill House. The team really appreciate your feedback.


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Review from V M (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just had 2 weeks of excellent care at Churchill House Care Home, went in for respite, was well looked after. Lovely clean room, food was enjoyed and he eat very well, lots of activities to keep residents stimulated. Couldn't fault anything.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving this lovely review. The team at Churchill House are so pleased to know that your father's respite stay was a positive experience for everyone.


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Review from Kevin B (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my father's stay at Churchill House Care Home, he has been treated with warmth, friendship, respect and consideration. The staff are outstanding both in the support of my father and communications with the family. My father would be described as a character with his own peculiar needs. The
staff did their very best to accommodate his needs and treat him as an individual. His final days were spent being treated with dignity and sensitivity. We could not have asked for better care and would recommend this care home to anyone.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving this review, it is fantastic to hear that your experience of Churchill House has been positive. The whole team always strive to provide the best standards of care and support.


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Review from Pamela W (Wife of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident in January 2024. He has recently passed away and I can honestly say the care has been first class.
All of the staff have been, kind, friendly and often going above and beyond their duty to help. My family and I have called in at various times on different days. The home
has always be clean and well cared for. We were certainly all treated as part of the Churchill family.
Loved the gardens as well.
My husband passed away peacefully in a clean comfortable bed. Never alone.
We thank every single member of staff, whatever their duty, for the care they showed us all.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you so much for this lovely feedback. We are so happy that you felt part of the Churchill House family, it really means a lot to the whole team.


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Review from Kate E (Partner of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was here for two weeks of respite and all seemed well. The staff were very friendly and it seemed clean. It was very expensive at £1700 per week. When I picked him up he smelt of sweat and dirty clothes. I packed carefully, labelling everything but hardly any of it came back. New tee shirts,
new socks and trousers, almost nothing returned. I was shocked. I had to have the window open in the car on the way home, he smelt so awful. At first, I thought I'd put him back for more respite but I'd rather he was in the garage than in this place.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for speaking with me about your husband's respite stay in July. Our team take their role very seriously and will implement lessons learnt from your feedback. It is good to know that you will be submitting another review reflecting a better overall experience. We are pleased that you are considering your husband returning to Churchill House again in the future for another period of respite.


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Review from S N (Son of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff and management very supportive and caring to my mother in the final days of her life.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you so much for leaving a review. We are pleased that your overall experience was good and we are always striving to improve our service. Your feedback will be shared with the team.


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Review from Bill S (Brother of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to Churchill House in May 2023 and was immediately made welcome. Unfortunately he had Myeloma and Parkinsons, so his health gradually deteriorated, but all times he was well supported and cared for. They were very thorough in ensuring that his health issues were monitored and helped
facilitate trips to hospital for treatment.
All the staff showed great kindness and empathy towards my brother. Senior Nurse, always lightened his mood with her cheery humour and was of great comfort during his final days.
Also we were always greeted in a friendly manner by all the staff and made to feel welcome whenever we called. We were also kept up to date with his health issues and how he was feeling.
Whilst no one wants to end up in a care home, I would be happy to go to Churchill House if I needed to in the future.
I would like to thank all the staff at Churchill House for the excellent care they provided to my brother.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving a review, we really appreciate your feedback. This will be shared with the whole team.


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Review from I N (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum went to Churchill House for palliative care, where she could receive a consistent level of care in a friendly welcoming environment. Churchill House delivered this care to an excellent level, she couldn't have wished for more given her condition. A very friendly team, and nothing was too much
trouble.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving a review, we appreciate your feedback!


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Review from J T (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's end-of-life care was amazing. Everyone was so kind and helpful.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for your lovely feedback, this will be shared with our team. As we are always striving to improve, we would like to know if anything at all could have made the experience better.


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Review from H R (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated with care and support throughout his 5-week stay. A member of staff, in particular, was very kind and supportive to me and my husband and explained everything to me.
He died with dignity, very clean and peaceful.
Admin staff and care workers were all very kind.
Special thanks
to the manager.
Thank you so much.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for your feedback, we appreciate it.


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Review from Honey B (Granddaughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to see my grandma happier in Churchill house than at home - A certain member of staff and all the staff are so kind and friendly.
The gardens are beautiful and all the activities that my grandma can join in on will keep her entertained!

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving us a review, we are very pleased with your feedback!


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Review from J N (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly a year and from the moment she arrived, she was greeted with warmth and kindness. The team immediately addressed her medical needs and went above and beyond to get her the right treatment. The change in her has been remarkable - Mum feels so at home here and
there is a lovely family atmosphere. She takes part in all the activities and has been given the role of guinea pig supervisor which she is very proud of.
The building and Mum's room are always very well cared for and clean and tidy.
I have nothing but praise for the staff who treat Mum with such respect and patience. They have all gone above and beyond to help her settle and have also welcomed me into the Churchill family!
We feel very lucky that we found Churchill House.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving a review for us. We appreciate your feedback!


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Review from Gerrard M (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had lived in Churchill house for over 5 years. She passed away there last Friday. Her care throughout her time there was exceptional all the nursing and ancillary staff were compassionate, friendly, caring and professional. My brother and I both worked as health care professionals (over 80 years
between us) and he now commissions care services, we were both impressed by the excellence of the care she received in Churchill House and I cannot recommend them highly enough.
Residents have multiple activities to take part in over the week and these activities do actually take place. Sadly in the last two years, Mum was bedbound but there was no restriction on when I or my brother could visit which meant a lot as we could just pop in to see her.
The facilities internally and externally are very well cared for and nothing was too much trouble for the staff. I am not sure that I can put easily into words how well cared for my mum was other than to say outstanding and thank you.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for reviewing us. Best wishes from the team at Churchill House.


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Review from C H (Friend of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident at Churchill House, I visit her every week. I must say that I enjoy spending time there. The atmosphere is always so welcoming, the lounge has lovely guinea pigs that we love watching and I can see that one lady in particular takes good care of them! We sometimes sit in the garden
which is a pleasant place to be, we laugh at the maintenance man who is always friendly. Based upon my experience as a visitor and what my friend has told me, I would recommend Churchill House.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for your feedback, we appreciate it!


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Review from Victoria S (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been resident here for nearly a year and we as a family are so grateful for the care and kindness Mum has received. Mum feels very at home here and there is a lovely family atmosphere whenever we visit. All the staff are kind, patient and caring and are a good team.
The daily timetable
of well-thought-out activities and events is great and the organisers go over and above to meet individual needs.
The nursing staff and carers are wonderful and it feels like they genuinely care.
The building and Mum's room are kept clean and the garden area is beautiful.
This is a very well-managed care home and I would definitely recommend it.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for leaving a review for us, we value your feedback. It is so pleasing to hear that you would recommend us.


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Review from C C (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to very poor health, my mother was unable to continue living at home and reluctantly went to Churchill, when she arrived she could not walk. Within a few weeks, she was able to walk with a frame without help, this was only due to the amazing care and attention she was given. She now takes part in
various activities such as flower arranging and different crafts the sort of thing she would never of done before. We have nothing but praise for the staff who have endless patience with the residents under difficult circumstances at times, but always happy to have a bit of banter and share a joke. Overall I would thoroughly recommend Churchill as a very caring and welcoming home to be.

Reply from Steve Evison, Manager at Churchill House Care Home

Thankyou for your feedback. We are so pleased to hear you would recommend Churchill House.


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Review from Robert F (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has great facilities and is clean and tidy. Food is good and there are lots of activities for the residents. The staff really make it special. They are friendly, caring and helpful. They pop into Mum's room as they go about their duties to say hello which she likes.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for providing a review of Churchill House. This is extremely valuable to the whole team!


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Review from Mike B (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Churchill House provided outstanding care to my mum in her final months. Caring staff looked after her and went the extra mile to make her as content as she could be in the circumstances. Her room was kept clean, as indeed were the rest of the facilities. When Mum was more mobile the programmes of entertainment
and creativity were really enjoyed by Mum and delivered with care and love. In my experience a truly exceptional group of people in a lovely facility.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for your kind comments. We are truly grateful to hear such wonderful feedback.


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Review from Rachael C (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the dementia wing of Churchill House and the staff were so kind and good with her. Her room was always clean and tidy when I visited, her hair was brushed and clean. The garden was always a favorite place to walk around with her and she liked the guinea pigs and chickens. We felt very
lucky that she had such good care for her last years of life.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank You for your kind feedback, we are so grateful to know that the fantastic care from our team is recognised. It really does mean a lot to us!
We will share your feedback with the whole team.
Best wishes,


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Review from R M (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad received the utmost care and dignity in the last seven days after returning to Churchill House for palliative care after leaving the hospital. He had lived there for over eighteen months and had built some lovely relationships with the staff in his time there. I believe all at Churchill House
do a wonderful job of caring and nursing.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you so much for your feedback, this will be shared with the team. It was an absolute pleasure to care for your Dad and meet you all!


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Churchill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Churchill House Care Home is calculated as follows: ( (190 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 246 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Churchill House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (2)

Steve

Steve Evison

Job Title: Registered Manager

Joined: 2021

Hi, my name is Steve and I am the registered manager of Churchill House. I have worked in care for 25 years and have been a registered mental health nurse since 2005.


I am proud of Churchill House and the team for the amazing care they provide, it warms my heart to see our residents happy!


When I am not managing the care home, I enjoy spending time with my family and our 3 dogs.


I enjoy playing pool, playing the guitar and exploring the UK.


Sammuel

Sammuel Patton

Job Title: Head Chef

Joined: 2023

Hi, I am Sammuel.
I am the head chef at Churchill House and have 20 years of experience in and around the catering sector. I pride myself on serving amazing, nutritious meals that are presented well and taste delicious.


In my spare time, I enjoy spending time with my wife, Son and 2 dogs, taking long walks with our fellow dog-walking friends.
I also enjoy watching Sci-Fi, especially The Marvel Universe.
And if I have a few hours spare then you will find me on my PS5 playing Destiny 2.


Frequently Asked Questions about Churchill House Care Home

What types of Care is Churchill House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Churchill House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Churchill House Care Home have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Churchill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Churchill House Care Home to the centre of Ludlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.