Review from J N (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

The room is always clean and tidy. Staff always had time for residents and visitors. No restrictions (except Covid) for visitors. Staff always had time for visitors. Flowers were welcome.

Reply from Steve Evison, Manager at Churchill House Care Home

We really appreciate your feedback, we are always striving to improve.
It is great to see that you have given us five stars for the overall experience at Churchill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Selina B (Wife of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience

I experienced nothing but kindness and good care towards my husband. He felt utterly safe in the home, whereas at home I think he felt afraid. He had a small, charming room with a view into the garden where he had a bird feeding station. I was always made to feel welcome and even, to my and his delight,

were able to take in our border terrier. His care at the end was wonderful.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for your kind words, it really does mean so much to us. This is why we do what we do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil P (Friend of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

This is a very friendly and welcoming home and a great improvement on my friend's previous nursing home. It helps being purpose-built. The staff are very helpful and cheerful and appear very caring. The food appears good (I often feed him) and smells appetising. We have experience of several nursing

homes and we rate this one highly.

Reply from Steve Evison, Manager at Churchill House Care Home

Thank you for the kind feedback about Churchill House. The team really appreciate your comments. We are so pleased that you rated the overall experience as five stars!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Respite Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

I entered the home for a two-week respite stay and was greeted by extremely friendly, helpful and efficient staff who made every effort to make my stay comfortable and an enjoyable experience - thank you!
The only negative was the 'hot drinks'. Tea/coffee was usually served in plastic beakers and

was often cold or only tepid.

Reply from Steve Evison, General Manager at Churchill House Care Home

Thank you for the feedback about your experience of respite care, this will be shared with our care team and we will make the necessary changes to our service of hot drinks.
We are so pleased that your stay was a comfortable and enjoyable experience and hopefully can welcome you again one day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annabel M (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

My mother was in Churchill House Care Home for thirteen months from May 2021, at the age of 99 years. She left her home of many years, as even with help she was struggling. She took a while to settle in, Covid restrictions didn't help but the staff were very good and eventually she settled well.
My

brother and I found the home to be very supportive, caring and always trying to help. They always encouraged her to socialise and take part in various activities arranged in-house.
The staff were lovely, very friendly and at the same time trying to care for her in the best possible way.
Latterly when her health deteriorated they tried so hard to sort all the various issues out. Her end-of-life care was very comforting for myself and my brother and helped so much at this difficult time.

Reply from Steve Evison, General Manager at Churchill House Care Home

Thank you for your review. We appreciate the feedback and will share it with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

Although our mum was only in your care for a relatively short period of time, we can not thank you enough for the care that you provided to Mum and the compassion and support to us as a family. The standard of care provided by all staff, from auxiliary staff, nurses, care assistants and manager, has

been exemplary. Professional, compassionate and caring. Thank you all.

Reply from Steve Evison, General Manager at Churchill House Care Home

Thank you for submitting a review. Your feedback will be shared with the team at Churchill House.
It is great to hear that our team provided an exemplary standard of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise W (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My dad, who was 96 and had Alzheimer's, spent the last six months of his life in Churchill House, and the care, kindness and compassion of all the staff there as well as the laughter they shared with him meant that those last six months were good ones. My sister and I will always be grateful for this,#

and also for the kindness and compassion shown to us. It was obvious to me during my visits that every resident was treated as an individual and made to feel that they mattered. Dad thought he was still in his own home, and I think he summed things up best when he said to me on one of my visits, 'well, I know I'm old and so will have to go into a home sometime, but for now, I'm very happy here'.

Reply from Steve Evison, General Manager at Churchill House Care Home

Thank you so much for your kind words, it means so much to the team at Churchill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother and father were both looked after by the staff at Churchill House Care Home in the last week (Mum) and year (Dad) of their lives. The care was compassionate and kind, of both of my parents and the family. The excellence of the palliative care for Dad was wonderful as was the reassurance Dad

was given when his dementia made him frightened. We are more than grateful.

Reply from Steve Evison, General Manager at Churchill House Care Home

We really value your feedback, it means so much to the team. We have considered the areas where we have scored four stars and will focus on areas where improvements are required.
We are pleased to know how grateful you were for the care we provided for your parents.
Kind regards,
Churchill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Niece of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

My aunt always seemed happy when visited. We would like to thank all the staff for their continued care. We appreciated the end of life care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

My father was in Churchill House Care Home for end of life care. I cannot praise both the staff and the facility enough.
Room was clean, bright and nothing was too much trouble for either care or nursing staff.
I feel blessed that my dad spent his last days peaceful and comfortable.
Thank you to

all.
Cannot comment on food as fluids only.

Reply from Steve Evison, General Manager at Churchill House Care Home

Thank you for your review, the feedback means a lot to the team at Churchill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Nephew of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

During my aunt's time in the home since October 2019, she has received superlative care from the staff who go far beyond what might be deemed necessary to make the residents comfortable, reassured and happy. This sensitive care and attention to detail continued right up to my aunt's death.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

From the moment I walked in found it homely and friendly. Everyone in the home always made time to tell me how mum was doing during COVID, and at hand to help with skype calls. Towards the end of mum's life, they ensured she was comfortable. Very supportive of myself and my husband which was a difficult

time at the end. Well done Churchill keep doing what you are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

Churchill House looked after my mother for 2 years. She was very frail but was treated with care and compassion. She liked the staff and said that she enjoyed a joke with them. I found Churchill House to be an excellent home for my confused and frail mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff highly enough for their care of my mother since November 2017. My mother was happy at Churchill House, enjoying the trips out, the wide range of activities and the gardening club. The staff always had time to have a chat and laugh with residents and visitors. My mother referred

to the staff as her friends. I was always kept informed of any changes in my mother's health. I found the end of life care to be excellent. Even under Covid-19 restrictions I was allowed valuable time with Mum at the end. All the staff are professional and caring and have shown themselves to be truly outstanding. I would recommend Churchill House to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary P (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience

The care was not only professional in every area, but personal. Nurses and carers became friends, mine as well as my husbands. While he was unable to take advantage of many of the amenities and activities, he was always encouraged to do what he could. In particular, we were grateful for the excellent

specialised dementia and end of life care. An exceptional home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ros B (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

We cannot praise Churchill House highly enough for their care of our father since May 2019. The staff are warm, welcoming, inclusive and very professional. They clearly love their job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience

Sadly we had to book our 91-year-old mother into Churchill House in March 2020. She was very poorly at the time, the care she received as a resident was wonderful. Then lockdown came, very sad we could not see Mum but whenever we rang to see how Mum was, all the staff were great at informing us all

about Mum.
Mum passed away in September 2020, we as a family were very pleased Mum was around kind and caring people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience

Absolutely the best. The care my father received was brilliant. All the staff were very professional and always had time for us on our visits.
Wonderful Churchill thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sidney C (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother spent one year at Churchill House. She passed away on January 10th 2020.
Before she was admitted to the care-home, Mum knew very little peace, with frequent falls, innumerable spells in hospital, and worsening vascular dementia. She was finally fast-tracked to Churchill House by the NHS

for end-of-life care.
Within 2 weeks, Mum had made a totally unexpected partial recovery, defying all the odds. This was clearly down to the exceptional skills and compassion of Churchill House staff. The round-the-clock care, stimulating activities, with the emphasis on 'living' and the 'here-and-now', all contributed to my mum living a further year - and with quality. She had found tranquility.
When my own time comes, should I need the same kind of care, I can only trust that my carers will be from the same egg as those who looked after my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K I (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

During the 2 and a half years my mother spent in the home the staff always treated her well and always in her best interests. She enjoyed the high-quality food and the many varied activities that were provided.
The home was a pleasant environment whether it was the bedrooms, dining room, lounges or

garden. As my mother approached the end of life the professionalism, care and compassion she was afforded by the staff who tended her were exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Churchill House Care Home

Care Provided by Churchill House Care Home

Good to Know

Funding & Fees Guide for Churchill House Care Home

Facilities