Elmhurst Care Home

Armoury Lane, Prees, Whitchurch SY13 2EN
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9.9 52 Reviews
  • Elmhurst Care Home, Whitchurch
Elmhurst Nursing Home is a comfortable accommodation, situated in scenic grounds, that makes the most of a professional care team in order to achieve personalised results.

The team are experienced in the care needs of older people, with general or dementia nursing needs, all services carried out in a way that respects privacy and dignity.

A fabulous range of in-house entertainments and comfortable communal areas make for an active and interesting daily lifestyle.

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Care Provided by Elmhurst Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Elmhurst (Shropshire) Ltd
  • Person in charge
  • Paula Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Elmhurst Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,331 – £1,431
    • Self-Funded Residential Dementia Care £1,513 – £1,513
    • Self-Funded Nursing Care £1,611 – £1,611
    • Self-Funded Nursing Dementia Care £1,661 – £1,661

  • Hairdressing and podiatry are excluded in your standard fees.
  • (these prices are only a guideline, please contact Elmhurst Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elmhurst Care Home Reviews (52)

Total of 52, showing 1-20
9.9

Elmhurst Care Home has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time Elmhurst Care Home has 52 reviews.

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Review from Andrew M (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have appreciated what everyone at Elmhurst have done for mum and us as her family. We have been so impressed with the high standards you operate with throughout your business. We understand how difficult this task could be when there are so many facets to your service and where it involves a lot
of very different types of staff interacting with one another under often challenging conditions. From a visitor's perspective we have always been impressed by how your staff have made our visits comfortable and enjoyable. Well done Team Elmhurst!


I will miss my interactions with all your lovely staff. Thank you for making mum's last months so pleasant for her. We appreciate that she may not have been the easiest person to interact with at times but she carried a lot of burdens, and in the end, she was just exhausted. You dealt with her with patience and dignity and we are very grateful to you. Finally, mum loved her room and the view gave her enormous pleasure.


Reply from Kayleigh Oakley, Deputy Manager at Elmhurst Care Home

Thank you for your lovely words and taking the time to do this review. It was a pleasure to look after your mum, moving into a care home is a big undertaking, it is important to us that we make it as easy and pleasant as possible.


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Review from Andrew W (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in to Elmhurst Care Home at quite short notice; a move made possible by the flexibility and accommodation of the management. Over the course of the last six weeks, the care provided to him has been exemplary. The facilities are excellent: modern, clean and to a high standard. According
to my father, this is true of the food too.
However, without doubt, the best aspect of the experience at Elmhurst has been the staff. From the senior management, to the hands-on carers, their approach has been professional, certainly, but, as importantly, they have been warm, interested and genuinely caring.
Whilst my father is still finding the transition difficult, he has nothing but good words for Elmhurst and its staff. I couldn't agree more. We both feel very lucky that he has been able to move here.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words and taking the time to complete a review. I will pass onto to the team who like to hear their kindness and hard work is appreciated.


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Review from Meryl Z (Goddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother spent the last eighteen months of her life in Elmhurst Care Home. The care they gave her was excellent and all the staff members, without exception, were so efficient and friendly.
They were very attentive to my godmother's needs, and the personal care and cleanliness of everywhere was
exceptional.
My godmother was happy there, and I wouldn't hesitate to recommend Elmhurst to anyone.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your lovely kind words, your god mother was a great character and is dearly missed.


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Review from Karen S (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmhurst is a top class care home, I can't fault it. The care my mum was given was second to none. So glad we chose this care home. The staff are lovely and mum was treated with care and dignity throughout her time there. Everything from the care, food, activities and the high standard of cleanliness
is a credit to the staff and Management.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words, the whole team work extremely hard in every department and its lovely to see this is appreciated. Your mum was really a lovely lady and is very much missed.


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Review from Gillian B (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Elmhurst Care Home direction from hospital. She had been in hospital for three months following a number of falls - arm and pelvis broken and head injury and broken nose. When she got to Elmhurst, she was not able to stand or feed herself etc. During her time there, her improvement
has been astonishing - she is now well and interacting. The care could not have been better. All staff so brilliant and so kind.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you Gillian for your very kind words. We are so pleased with your mothers progress, its so lovely to see her enjoyment.


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Review from Tony H (Relative of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and environment. So warm, friendly and managing to create a personal environment in a well-run, highly efficient setting!

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words, I will relay to the team who appreciate to hear their hard work is recognised.


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Review from Andrew S (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father lived at Elmhurst from June 2023 until his death in November 2024. This last part of his life was made so comfortable and enjoyable due to the incredible team at Elmhurst who could not have been more supportive to him. He often said, "I should have moved here years ago" and that sentiment
was due to the genuine care and support that the team showed him. He was a sociable man and enjoyed the jokes and comradery at Elmhurst. The range of the daily activities was very impressive. One of the things he often said to us was "They go the extra mile for you here". It was the hundreds of extra things that the team did - arranging a social media call with his great-granddaughter on her birthday, making sure he had his paper, etc - that turned the Home into a home for him.

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Review from Sarah W (Niece of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the appearance of the home - very clean, excellent decor - it was like entering a hotel. The staff were both professional and friendly. My family were very reassured that my aunt was being very well cared for.
Thank you all.

Reply from Paula Riley, Manager at Elmhurst Care Home

Many thanks for your review, I will share your thanks with the team, as your appreciation is lovely to receive.


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Review from C B (Husband of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received exemplary care in Elmhurst and was very pleased with her stay. Elmhurst is a beautiful home in a very pretty rural setting with lovely views. The management and care staff were second to none and they took great care to provide a variety of food that was pureed especially for her. Her
room was a perfect blend of practical comfort and the feel of home. My wife will be coming back regularly for her period of respite.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words and feedback, we are so pleased it was a positive experience and hopefully made a difference for you both.


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Review from Angela R (Niece of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was at Elmhurst from the beginning of May to the end of June, when she unfortunately passed away.
The staff were so kind to her and us, her family. Nothing was too much trouble.

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Review from Fiona H (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Elmhurst from July 2021 until she died on 3rd May this year. I had moved her from another care home where the standard of care had been less than satisfactory. The purpose-built accommodation at Elmhurst is ideal, the food is attractively presented and healthy and everywhere is spotlessly
clean and regularly redecorated. The best thing about Elmhurst though is the staff. Having visited my mother once or twice a week for three years and phoned her once or twice a day, I have always found them to be polite, professional, friendly, caring and patient. My mother was definitely in the best place.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your lovely comments, it was an honour having your mother in our care and we miss her uniqueness.


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Review from R S (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, patient-centred care delivered by wonderful staff. So many places claim to be a home from home, but Elmhurst truly is. They took all of us in as members of the family and made us feel part of the care they delivered in every way. Their attention to detail is second to none meaning they
provide proactive care at every level. We will miss the staff and the sense of community we have come to know and love. We would not hesitate to recommend Elmhurst Care Home.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words, it was a pleasure caring for your mum and I'm glad that we made a difference through a very difficult time for you all.


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Review from N B (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a registered nurse with 30 years experience. Elmhurst Care Home is beautifully designed, light and airy, with good floors that look likely to prevent serious injury from falls. The staff are always apparently on hand in the large communal areas and engaged with residents (no TV watching, no checking
mobile phones). The staff are super courteous, considerate and appropriately humorous too. Every member of staff is impeccably turned out. Rooms are excellent. The food is superb. Activities sound fun and enthusiastically run. Personal care for my dad is absolutely great, he looks really well and happy.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you so much for your kind words and review, it gives the team a real boost to hear how much they, and their hard work is appreciated by family members. I will ensure the team are made aware of your comments and thank you for appreciating all department's contributions because we know that without all the different roles and their efforts, we wouldn't have the lovely home that we have.


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Review from CLIVE L (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in highly recommending Elmurst. My Mother was only a resident for three months but in that short time, she received the most outstanding care in all respects. All the staff were exceptional and went out of their way to make her deteriorating condition as comfortable as possible.
My first impressions are of a nice hotel rather than a care home. The feel of the place is really special. Visitors were made to feel welcome at all times by the friendly reception staff and nothing was too much trouble. Her room was very clean and bright as were the public areas. The food was very tasty and all homemade in-house. The senior nursing staff have excellent training and experience so it was reassuring to know that my Mother was in the safest of hands. From our first viewing I could tell that the manager had a warm and hands-on approach, all the staff seemed invested and enjoyed working there. I feel lucky to have found my Mother a place at Elmhurst.

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Review from Fiona H (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Elmhurst since May last year. He has been cared for in that time beautifully, how any relative would like their family and loved ones to be looked after with care and dignity. He always looked well cared for and groomed. My father's condition makes it difficult for
carers to care for him with personal care, but they did it with professionalism and thoughtfulness. As a family, we could relax and know he was receiving the best of care. Thank you to all the staff that made it possible.

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Review from D O (Friend of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend was in Elmhurst for 2 1/2 years. On the day she went in, a beautifully presented room and a lovely vase of fresh flowers. The care - dignity and compassion she received from carers - admin cleaners - kitchen staff and all involved were exemplary, especially in the last six weeks - also
the empathy shown to us when visiting was quite humbling. How fortunate that such a care home was available when our 'loved one' needed support.

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Review from S D (Sister of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not believe it when I visited Elmhurst with a view to taking my sister into their care. Friendliness, decor, and cleanliness, all she would need to be provided, trained nurses and wonderful carers. She quickly settled in and joined the social side provided. From the first day to her last, she
had the very best care and affection from all. As for myself everyone always had time for me, if just for a chat, I was made so welcome and they were so kind to me at the end of my sister's life. I knew I had found the very best place for my sister to live out her last years.

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Review from G H (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father found moving from his own home difficult but the staff were very welcoming and went out of their way to help him settle in. We always felt confident that my father was receiving the best care. All staff were friendly and helpful when we were visiting. Highly recommended.

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Review from Karen A (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and support given to my father during his residency at Elmhurst, by all the staff. From my first meetings with the management, then nursing staff, carers, chef, reception and maintenance staff, nothing was ever too much trouble to make my father comfortable.
Always kind and caring they went above and beyond in the care and support given, and living abroad myself, it was of the utmost importance that I had confidence in his care. Visitors were always welcomed at any time, and most importantly the staff were always cheerful, chatty and full of information. I could ring at any time and the staff would always know me and would be able to give a fully informed update report on my father's health and well-being. The facilities were bright, clean, airy, and most of all cheerful. The equipment supplied was comprehensive, and the catering excellent, with an impressive menu and selection. I cannot thank, or speak highly enough of Elmhurst's care.

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Review from Jackie K (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this facility highly enough. Not only are the buildings bright, cheerful and spotlessly clean but the staff are in a league of their own. They are ALL so caring and helpful to the residents and their relatives. Nothing is too much trouble - they go above and beyond in every respect.
As a family, we were confident that Dad was being given the best possible care. He was happy and felt safe and valued. Visitors were welcomed and made to feel part of the 'Elmhurst Family'.
Sadly our dad passed away recently but the staff extended their caring ethos to the whole family, making the process of saying goodbye as easy as it could be.
I would recommend this residential home to anyone and everyone. It is outstanding in every category but especially the staff. I cannot thank them enough for the care they gave my dad and hope they realise how very special they all are and how appreciative our family is.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Elmhurst Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Elmhurst Care Home is calculated as follows: ( (269 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 285 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmhurst Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Elmhurst Care Home

What types of Care is Elmhurst Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmhurst Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elmhurst Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Elmhurst Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmhurst Care Home to the centre of Whitchurch?

5.3 mile(s) as the crow flies, distance by road may be significantly further.