Review from Pamela H (Wife of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

I've found Elmhurst Care Home the cleanest and most comfortable nursing home I've been in. My husband couldn't be more cared for with all the staff being kind, thoughtful, caring and mindful of his dignity. The general feel is of a warm, safe and comfortable place to be and the food is wonderful! Very

tasty and nicely presented every day and I really enjoy the meals when I eat there. My husband has to have pureed food which is always presented nicely with potatoes piped out on his plate and veg arranged to please the eye too. Staff all seem to get on and work together, no matter what their job and are always cheerful and helpful to all residents. Elmhurst produces a monthly, roughly 16-page newsletter containing residents' celebrations with photos and also photos of animal visitors showing the delight with which they are received. The back page has a list of activities provided every day of the month, all of these tempered to the (limited) abilities of all residents.

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Review from Doreen W (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

My husband moved into Elmhurst Care Home in January of 2023. The care and attention he receives is second to none. He is always clean, clean-shaven and very well-fed. I have no complaints whatsoever. In my opinion, it is the five star of care homes. The home is spotless, including his ensuite room.

He is treated whenever it is needed. The staff will go above and beyond to make him as happy and comfortable as possible.

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Review from M V (Regular Volunteer) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience

Regular weekly visits convincingly confirm Elmhust Care Home is dedicated to the highest standards. I call it the Hilton - justifiably!

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Review from G L (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

An excellent nursing home with an EMI facility. Staff are friendly and very caring. Very clean, smells fresh and rooms are nicely appointed.

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Review from J W (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience

My father moved into Elmhurst Care Home on 11th January 2022. The care he is receiving from all of the staff is excellent. The home is perfect, we can't fault it. We can't put into words how happy we are with his overall care. We fail to understand why the rating for Elmhurst is classed as good, in

our opinion, it should be outstanding, in our opinion also, it should be reviewed.

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Review from D B (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Elmhurst Care Home for over eighteen months. The care she has received has been exemplary. the staff are caring, compassionate and friendly and nothing was too much trouble for them. The standard of the food and activities is excellent. They are easy to communicate with

and very supportive. The surroundings are wonderful. Elmhurst has always felt like a home from home to my mum. I cannot recommend Elmhurst Care Home enough.

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Review from S D (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

We are so pleased my mum is at Elmhurst. She has the best care there provided. The staff and the receptionist at the home are always friendly and polite. We appreciate all the care and support given to my mum and the family.

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Review from Jackie M (Wife of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

I cannot thank everyone at Elmhurst for all they have done for my lovely husband and for the wonderful care, love and kindness of each and every member of the staff. We, as a family, are so glad we made the decision to move my husband to your lovely home two years ago. Even through the pandemic, you

tried so hard to allow us to see him. He was truly loved there. Thank you.

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Review from G M (Brother of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

I have been coming to see my brother since he came into the home. Every visit I made to see him from the main reception to where he was I was welcomed with kind words and a smile. The rooms were clean and well-furnished. My brother is being looked after extremely well which the family do appreciate.

For any person who needs to go in a home, I would definitely recommend Elmhurst Care Home who have first-class staff working there.

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Review from William C (Husband of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience

My previous experience with any care home was nil, until 2019 when I suddenly realised that I needed one to care for my wife. After visiting others within my area, it became apparent as to which was the most suitable. When we were accepted at Elmhurst Care Home it turned out to be the best possible

answer to our prayers. The 200 words permitted fall far short of those necessary for me to show my gratitude.

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Review from Mark H (Son-in-law of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience

My father-in-law became a resident of Elmhurst in August 2022 after a long period of time in hospital due to his dementia. Since his move to Elmhurst and under the care of the Elmhurst team his physical health has improved dramatically. He is far more able. He is happy. He is eating and gaining weight

again. We are confident he is being looked after exceptionally well. From the moment you are greeted at the reception all the way to speaking with the nursing staff you can feel the care and nurturing nature of the whole team. Everything is geared up to giving their residents the best standard of welfare possible, in a warm, friendly atmosphere. All the team can describe how my father-in-law is doing, what he's been up as well as what his likes and dislikes are. Placing anyone into a nursing home is a daunting task but the management team there are always willing to spend time talking to and supporting you so you can be confident of the care your relative is receiving.

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Review from K J (Resident) assisted by family/friend published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent. A caring environment in every way. Friendly and compassionate.

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Review from P J (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

A lovely nursing home - disciplined and careful about Covid practice. My father has really well cared for. The care has been kind, compassionate and very personalised. The staff are approachable and keen to help. My father has been very lucky in finding this place.

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Review from Norman J (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Mum has recently passed away, and my memories of Elmhurst, the management and the staff will always be of excellence, professionalism, kindness, caring and fun. I had the highest confidence that Mum would be well cared for; which was particularly important as we live away.
From the very start, she

was made very welcome and quickly settled in, enjoying her interactions with the staff and making friends with other residents. Mum often commented how kind everyone was and how she was enjoying her lady’s life.
The home is well presented and maintained. The staff are bright, cheerful, very helpful and accommodating to visitors. They are knowledgeable, and I am grateful for their excellent advice.
The entertainments team are very ably led, enthusiastic, innovative and, perhaps, more importantly, full of fun. We always enjoyed reading about the monthly activities and future plans. We shall miss the newsletter and its quirky anecdotes.
I have no hesitation in recommending Elmhurst to others.

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Review from S T (Wife of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

I have found Elmhurst Care Home to be of an excellent standard with regard to all aspects of care. I would definitely recommend Elmhurst. The staff are wonderful, the care is brilliant and I'll always be grateful for the five-star service they gave my husband.

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Review from Gill T (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience

Mum spent the last 18 months of her life at Elmhurst and she loved it. Though initially reluctant to leave her home she settled quickly. The management, staff and carers at Elmhurst really do care and it shows. Mum was treated with respect and dignity and above all great kindness. She enjoyed the food,

much of it home-grown and benefited greatly from the opportunities to socialise. Though naturally shy, with gentle encouragement she began to enjoy the small group activities, crafts and quizzes and she made friends. After only a few weeks there we noticed an improvement in her general health and well-being. We were always impressed by the cleanliness and general decoration of Elmhurst, Mum appreciated it too and loved her generously proportioned room. Her possessions were respected and her clothes were nicely laundered. Mum was cared for with love and kindness right to the end. We knew that and so did she. My heartfelt thanks to all the staff at Elmhurst.

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Review from Fiona Y (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My father, who suffered from Alzheimer's, was in Elmhurst for the final year of his life, and apart from wishing he could have stayed at home, which had sadly become impossible, I could not have wished for him to have been in a better place. In stark contrast to two other homes he spent time in, Elmhurst

is super clean and doesn't smell (pretty amazing in a dementia wing). The rooms are well-appointed and comfortable, and the whole place is newly refurbished and has a light and airy feel. The staff are all lovely and treated him with kindness, good humour and respect. He wasn't an easy patient, but they worked out ways of coping with him, and when I visited, I found him comfortable and content. In previous homes, he had been climbing the walls desperate to get out but he never once asked to go home from Elmhurst. He was clearly happy and settled there. Having had an experience of three care homes, I can thoroughly recommend this one. It is in a league of its own.

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Review from Amy T (Granddaughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience

On behalf of my family we can’t thank everyone at Elmhurst enough for everything they do for my Nan. After initially worrying about the change of moving into a care home, my Nan is the happiest we’ve seen her in a long time. All the staff are amazing and would do anything for my Nan and us as a family.

In the situation we’re left in, Elmhurst has gone above and beyond for the residents and families. They have set up a way to communicate to our loved ones. Speaking to my Nan over video chat meant the world with out being able to see her in person.

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Review from Jill W (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Elmhurst is an amazing care home. Since my Mother in Law moved in, almost a year ago, she has received the very best of care and always treated with compassion and respect. All staff are wonderful - cheerful, highly professional and committed to ensuring that residents reach their potential. It is not

easy putting a relative with dementia into a care home but our family "rest easy" knowing that Mum feels loved and safe. The physical environment is lovely - light and airy, yet homely, with wonderful views from lounges. Always spotlessly clean. Cannot recommend Elmhurst highly enough.

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Review from S N (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

A beautiful place to be inside and out.
Staff are so friendly and caring. Mum has settled in really well. It's like a family to the residents and their family.
No quick turnover of staff so residents see the same people regularly.

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Elmhurst Care Home

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