Review from Claire T (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

My father was admitted in July 2019, after a bed becoming available via social services and top up by family. I cannot thank the management and staff enough for their support, kindness and excellent care.
It has been excellent and trustworthy.
As you can imagine, the transition for my mum and dad

has been hard but if it wasn't for this care home giving 100% care and support, they would have found it hard, but didn't.
Thank you.

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Review from Peter W (Son of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience

Having been forced to find a care home for my father, I had to look at a few and select the one I felt to be suitable for him. Following a visit to Elmhurst at Prees, I felt this was the one where I could cope with visiting Dad. No smell that I experienced in all the other homes, relaxed people, lovely

staff, I too was made to feel at home. The following months have proved this to be an outstanding home, fantastic care, first-class staff, and great management. Dad is now walking with a frame and has improved dramatically after leaving hospital and having Elmhurst care. Elmhurst is approx 50 mile round trip for me and I try to visit daily, but this is about Dads care not the distance it is from me.

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Review from Alison S (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience

On behalf of our family we cannot recommend Elmhurst Care Home more highly. They cared for Mum for a relatively short time however the patience, kindness and thoughtfulness of their care was very much appreciated, making the end of her life peaceful. The environment is calm, immaculately clean and filled

with smiling faces. We visited frequently over the last month at different times of the day and night and always saw residents treated with dignity and respect.

The nursing staff are skilled and responsive. There are regular care staff who are friendly, approachable and obviously very well trained, there was always someone available to talk to who were up to date with Mum's needs. The equipment, bathrooms, beds, furniture, wheelchairs and hoists were all of excellent quality and available to meet residents' needs. They got the big things right but also the little things too like tone of voice and talking to Mum directly even when she was unable to understand or express her opinions.

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Review from Michael R (Son of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience

I am writing to say what an excellent nursing home Elmshurst at Prees, Shropshire is. My Father was staying there from 27th February 2019 until he passed away on the 16th March.
The care and attention he received was above and beyond expected, the staff are so caring and treat the residents with much

respect and dignity. The whole place is like a 5 star hotel.
I will certainly recommend Elmshurst to everyone.

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Review from Graham C (Brother of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience

I have visited my sister twice, December 2018 and February 2019. I visited her at another Care Home in August 2018. The improvement in care provided is striking. Now her hair is cared for, at the previous home it had been lank and untended. Her clothes are her own, at the other home she often was

wearing someone else's clothes.

Staff at Elmhurst were friendly and attentive creating an atmosphere of calm gentleness enhanced by fresh decor.

My sister's room had family photographs that I recognised from her own home. It seemed to be truly her room.

I felt that the staff treated my sister with dignity and respect, exemplified by the staff facilities, rather than taking the easy option of suggesting I used the en suite. My sister would not have been able to give consent for me to use her toilet.

Equally impressive was the pet friendliness. My rescue dog is responsive to the atmosphere and responds well to calm; she was happy even in this new place.

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Review from Paul P (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Elmhurst for palliative care in September 2018. As a family, we have been thrilled with the personal care and attention afforded to Mum throughout her stay. The management team and staff at all levels have been magnificent, demonstrating great kindness to Mum and at all times welcoming

to the family. We have been delighted with the progress made by Mum and feel that this is testimony, both to the professionalism and personal qualities of the staff. Mum certainly enjoys a good deal of banter with her carers! Elmhurst offers a wide range of activities and Mum is unable to join in at present. However, the staff ensure that she does not feel isolated. All in all, it's been a heartwarming experience to date.

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Review from Caroline (Daughter-in-law of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience

I had been looking for respite care for my mum-in-law and had visited 9 care homes. Many of the staff were lovely and the rooms great but there was always something that made me keep looking. Within minutes of seeing Elmhurst and meeting the manager, it was obvious this was somewhere special.
Mum-in-law

stayed for 3 weeks and I cannot speak highly enough of the care she received. The staff and management really care and provide as near a ‘home from home’ atmosphere as possible. Mum was treated with dignity and kindness and said the staff were lovely and that she felt she was being ‘looked after”.
The refurbishment has been done to a high standard and whilst still practical it is stylish and comfortable for the residents. Both rooms and clothing are kept immaculately.
For me, Elmhurst is head and shoulders above other care homes I visited and I would not hesitate to recommend.

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Review from Caroline R (Power of Attorney of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

When searching for a care home for my friend, my first impression of Elmhurst was of a lovely place being refurbished with love and care.
Having now seen how my dearest friend was treated with every bit of much love and care, I have nothing but admiration both for the management and indeed every single

member of staff.
My friend grew to love and trust them all and they made the last few months of her life both comfortable and as happy as possible.
Her end of life care was exemplary.
I have told my daughter that if I ever become too difficult to manage she is to send me there.
I couldn't go anywhere better.

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Review from G E (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly about the staff, very friendly and courteous. The home is privately owned and from the owner down, this is reflected through the staff. The home is being refurbished to a really good standard. My mother always remarks on how nice the food is, the rooms are cleaned regularly

and mums clothes are always kept neat and tidy.

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Review from Rebecca (Daughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience

Mum was only with you for 9 days - yet I can honestly say she was treated with the respect, professional care and kindness as if she were a member of your own family and for that, we will always be grateful. The refurbished building is going to be fantastic and in such a beautiful rural setting. But

it is the new management that makes the difference. I cannot praise the staff enough.

From the initial assessment to the last few hours of our mother’s life, you were all amazing. I know that mum received the best of care. The manager, well I shall never forget the way you spoke to mum, with great sympathy and tenderness, yet with clarity and professionalism. You also knew how desperately tired and of course heart-broken we were and you helped us through that tortuous process with compassion too. What an incredible job. This is such a sad time in anyone’s life. I’d like other families to know that their loved one will be looked after in a tremendously supportive and compassionate environment.

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Review from Alan H (Nephew of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

The care is wonderful, the staff are perfect, the management is first class.
Since the home has been refurbished it has created a very homely atmosphere for residents and visitors alike.
Visitors are treated with the greatest respect.

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Review from Mark H (Son of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience

Since the new owners and management took control of Elmhurst, it is clear to see that they have a passion for what they do and the way they treat their residents. They came in with plans to refurbish the home and have just moved their current residents into the 1st refurbished wing. The quality and

standard of work carried out is extremely good. My Mum loves her new room and along with the new technology they have incorporated into the refurbishment, I am happy in my mind that she is living in a safe, secure and friendly environment where her dignity is respected at all times. The staff at the home are very caring and nothing seems to much trouble for them. The second phase of the refurbishment is now underway and the new owners should be commended for the way they have raised the standards of the home. I would not have any problem recommending Elmhurst to anyone looking for residential care.

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Elmhurst Care Home

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