Hillcrest Manor Nursing Home

Reabrook, Minsterley, Shrewsbury SY5 0DL
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9.8 52 Reviews
  • Hillcrest Manor Nursing Home, Shrewsbury
Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.

The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.

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Care Provided by Hillcrest Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Downes (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hillcrest Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,483 – £1,800
    • Self-Funded Nursing Dementia Care £1,483 – £1,800
    • RESPITE Self-Funded Nursing Care £1,483 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,483 – £1,800
  • (these prices are only a guideline, please contact Hillcrest Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time


  • Parking

  • Ample parking on site


Hillcrest Manor Nursing Home Reviews (52)

Total of 52, showing 1-20
9.8

Hillcrest Manor Nursing Home has a Review Score of 9.8 (9.841) out of 10, based on 26 reviews in the last 2 years. Over all time Hillcrest Manor Nursing Home has 52 reviews.

Overall Experience

  • 42
  • 8
  • 1
  • 0
  • 1

Date Published

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Review from J R (Power of Attorney of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident and have Power of Attorney for the resident.
My friend has been a resident since November 2024. Our experience of Hillcrest Manor has been very good in all aspects of care.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your positive review, and thank you for being so supportive of our lovely home. It is always good to see the friends and family of our residents when they visit. We have an "open door policy" here, and are pleased to discuss any worries friends and families may have about any aspects of care. Thank you again for taking the time to review us.


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Review from M K (Friend of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the kindness with which my two friends are looked after. There as so many activities that they can join in with when they want to. It is expensive, as all care homes are, but I can't think of anything that needs improving.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your kind review. We aim to offer professional, kind and knowledgeable care to all of our residents, and as you have stated, this includes our fabulous activities team! We are always learning and trying to improve, but thank you once again for your positive words.


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Review from S M (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are warm and friendly. Both to residents and family. Nothing is too much trouble. Having been through a journey of stress and encountering indifferent attitudes, the staff at Hillcrest Manor Nursing Home have shown empathy and real care. Always keen to answer questions and if they are
not sure they will find out. Dad is treated with dignity and respect.

Reply from Fiona Glover, Office Manager at Hillcrest Manor Nursing Home

Many thanks for taking the time to write this lovely review. We are always happy to know that family feel we are looking after not only our resident but the family as well. Moving locations can be a difficult experience for all and we always do our best to make the transaction as smooth as possible for all concerned.


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Review from C J (Husband of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved wife has been a resident of Hillcrest Manor Nursing Home for some months now and I feel it is time for me to express my deep gratitude for all the wonderful care and support she has received. Her dementia is fairly advanced now and I cannot fault the level of care and attention all the staff
provide for her. They are friendly and approachable and always so willing to answer my concerns or just talk about how she is. Nothing seems too much trouble and there is always time for them to do their best and show kindness in meeting her needs. I always feel welcome when visiting and am always offered to share a meal if I am there at lunchtime. It does feel like everyone is happy to be part of the team and always do their best under the excellent leadership.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your glowing review, it means so much to us! It must be so difficult seeing your partner become a shadow of her former self because of this debilitating disease. All staff understand how cherished our residents are by their families, and how important it is for us all to work together as a team, therefore making life as good as possible for all.


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Review from P E (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful location and great staff, couldn't ask for a better place for my mother. Very clean and tidy and always so welcoming. I would highly recommend this place to anyone, always look forward to visiting here.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review. I am so happy that you look forward to visiting us, to see your mother. I will pass on your kind comments.


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Review from David C (Partner of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this to express my deepest gratitude to all of the staff for the love and care they have given my partner over the last five years and for the kindness and support they have always shown to me.
At the onset of COVID-19, I was fortunate in being permitted to become a volunteer so that I
was able to continue being with her daily and remained in that role for two and a half years. For that privilege, I will be eternally grateful.
Because of that close contact, I can attest to the extremely high standards that are achieved in all aspects of the care provided and the wonderful atmosphere and staff interaction with residents now so dominant in the Nursing Home.
Thank you all.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your heartfelt review. To us, the partners and close family members are an extension of our residents, and so we try to work together as a team, ensuring that everyone feels cared for. We do miss your daily visits, and anyone would be hard pressed to find a more caring and dedicated partner. Please visit us when you can, you are always welcome.


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Review from Alison G (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband who had dementia died in Hillcrest Manor (his death was handled with kindness and sensitivity) I realised what an enormous support the staff had been for me and I really missed seeing them all and visiting the home. I have just returned four months on and feel overwhelmed by the welcome
I received from the staff and their kindness. Hillcrest was an excellent choice for the last 10 months of my husband's life.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your lovely review. It was our pleasure to look after your husband and you were (and still are) so supportive of us too. You are welcome to visit whenever you can - a cup of tea is always waiting! I will pass your kind words on to the staff.


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Review from Kate E (Partner of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful nursing home!!! I booked my partner here for respite in October 2024 and it was such a positive experience for both of us. I had a rest knowing that he'd be in totally safe and professional hands and he was able to experience kindness and care in a beautiful setting. He has PD and
Dementia and they were able to meet all his needs whilst nothing was too much trouble. Highly recommended!!

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your glowing review and taking the time to write it! I will pass on your kind words to the staff, as they all work hard to ensure our residents are kept safe, happy and as well as possible. It was a pleasure to look after your partner, and we are looking forward to seeing him again soon. Thank you again, it means a lot.


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Review from S W (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This month Mum has been cared for very well. The staff are always very friendly, the rooms are very tidy and fresh. Mum's room looks lovely as my sister has made the room more homely with pictures on the wall and a very nice lamp and all the things that Mum loves.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for taking the time to review Hillcrest Manor Nursing Home. It is our pleasure to look after your mum and I am pleased her room is looking more like home to her.


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Review from R C (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since June this year. She has settled in better than I dared hope, she appears calmer and more at ease. She likes the staff, who treat her with respect and dignity and seems to enjoy the numerous activities that are provided. I would highly recommend if anyone needs somewhere
for a loved one, that they look at this home.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review. We realise how important it is to families, for their relatives to settle in quickly and be happy. The staff work hard to learn about our residents and treat them as the individuals they are. Our activities team are also amazing! Please follow Hillcrest Manor on social media (if you are not already!). Thank you again.


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Review from A C (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hillcrest Manor for 4 months now and I would highly recommend it. The staff are lovely, the rooms are clean, the food is good and there are many activities for her to get involved in. Thank you all.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you very much for your review. I am so pleased you are happy with your mother's care. The whole team of Hillcrest Manor work hard to ensure the home is clean and provides good quality food and varied activities. Thank you again for taking the time to review us.


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Review from A R (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillcrest have cared brilliantly for my father and were very sympathetic and helpful when he recently passed. I can't thank them enough for the care they showed him and would highly recommend them to anyone.

Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home

Thank you so much for taking the time to write a review, we were all very fond of your Dad and it was an honour to look after him. We are so pleased that you were happy with the care we were able to provide. Kindest Regards From All The Staff at Hillcrest Manor


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Review from Joe H (Partner of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Admission to a Nursing Home after years of personal care at home was a major and challenging step for my partner with Dementia and myself. It was made so much easier by the wonderful care and kindness given to her by all the staff from the outset. She has settled now into her new routine with remarkable
ease. Her needs are being fully met and her challenging behaviour is accepted far better than I could have ever imagined possible. It is such a reassurance to know that her regular care is covered so well allowing me to engage with her as a friend and partner instead of a main carer. I can only thank all the team for facilitating this change as we now both enjoy walking in the wonderful parkland around Hillcrest Manor with the backdrop of the beautiful Shropshire Hills.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your glowing review! We try and treat all of our residents as the individuals they are, and accommodate their established routines, whenever we can. I will pass on your kind comments to the dedicated staff. I am so pleased that you feel you can now have such a fulfilling relationship with your partner, and that she is safe in our care.


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Review from I C (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of urgency, the manager and her team really supported Mum and her family by stepping into the breach at extremely short notice.
That really helped us and I will always be grateful and appreciate that.
Since being at Hillcrest Mum has been dealt with on a highly professional and caring basis.
Strong leadership, integrity and trust.
The setting is not quite right for Mum so on that basis, we have moved her elsewhere.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your positive review. It was a pleasure to look after your Mum for the time she was at Hillcrest Manor. It makes sense that she is now nearer to her family, but I am pleased we could help when help was needed.


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Review from D J (Friend of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my friend at Hillcrest; it is a lovely home, and he is very well looked after. Over the last year, I have noticed that the staff has increased, and I see the same ones when I visit. The nurses are always around to ask questions. I take my friend out in the lovely gardens, the activities
staff have planted new blubs and worked hard to make it a lovely space to sit.

Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home

Many thanks for taking the time to review our lovely home, we are so pleased that you have noticed a difference here over your last visits. We have recruited more staff over recent months and are very proud of the amazing work our Activities Coordinators are doing around the home and the gardens.


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Review from S E (Husband of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Hillcrest Manor for nearly a year. She is very settled and myself and my family are very happy with all aspects of her care. The staff are very friendly and always do their best. We are currently organising a party for her and this will be held at the home with help from
all the staff. My wife enjoys all the activities, especially the live music and holy communion and the visits from the local churches as her faith is very important to her.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your kind review. The staff here aim to provide care which treats our residents, as the individuals they are. I am pleased that your wife enjoys the activities, and having the opportunity to receive holy communion.


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Review from Rebecca J (Sister of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother was cared for at Hillcrest for the last four years of his life. Throughout this time his behavior could be challenging at times, however, the excellent standard of care compassion, and empathy shown by all members of staff was exemplary. I might add that since the arrival of the new Manager,
I have seen a great improvement in every aspect of care. A lovely final touch was having a member of staff (The Activities Co-Ordinator) attend my Brother’s funeral. I didn’t expect that anyone would attend. A heartfelt thank you to all the staff.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for taking a moment to review our home, especially at such a difficult time. I am pleased you were happy with your brother's care here, he was a wonderful character and is missed by us all. I will pass on your thanks and lovely comments to the staff.


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Review from J M (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved into Hillcrest Manor. She is improving and settling in well. She has a lovely room. I am very pleased with her care. If I need help with anything, I know I can talk to the manager or any of the staff. Mum is now getting involved with activities, today she sang the Welsh National
Anthem, ate some Welsh cakes, and two lambs visited her in bed. I would recommend this home.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review. I am glad your mum has settled in so well. We aim to be a "home from home" and provide care which allows for individual preferences, including lambs - when applicable! Thank you for taking the time to review us.


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Review from Adrian H (Son of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedication and professionalism of all the Hillcrest Manor staff is above and beyond what anyone could ever expect. This is highlighted by such genuine care everyone gave to my father on his passing, and they all continue to do so for my mother, who is still a resident at Hillcrest Manor. I cannot
emphasize enough how helpful this has been at such a difficult time for my family.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your heartfelt review of our staff, home and care. We really do genuinely care for our residents and their loved ones. When we are able to aid families through such emotional times - we all feel privileged to be of help. Thank you again.


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Review from Sylvia M (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good standard of care, all members of staff are friendly and supportive. Plenty of entertainment and activities for the residents to join in with.
Food is excellent.
From the management team to the nursing and care staff I would highly recommend this nursing home.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for taking the time to write such a lovely review. We all work hard to ensure that Hillcrest Manor is a happy and positive home. Your recommendation to others is very much appreciated.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hillcrest Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hillcrest Manor Nursing Home is calculated as follows: ( (260 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 301 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcrest Manor Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Apr 2025

We currently have one nursing bed available


Awards / Recognitions (0)

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Meet the Team (3)

Jan

Jan Downes

Job Title: Registered Manager RMN

Joined: 2023

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.


Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".


"We have a dynamic activities team that ensures residents are at the centre of what they do too".


Ruth

Ruth Baines

Job Title: Deputy Manager

Joined: 2023

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.


Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.


Nikki

Nikki Oliver

Job Title: Deputy Manager

Joined: 2023

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.


Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.


Frequently Asked Questions about Hillcrest Manor Nursing Home

What types of Care is Hillcrest Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillcrest Manor Nursing Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillcrest Manor Nursing Home have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hillcrest Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest Manor Nursing Home to the centre of Shrewsbury?

9.4 mile(s) as the crow flies, distance by road may be significantly further.