Review from H H (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience

The empathy patience and understanding shown by all your staff to mum was gratifying. In return, I gather mum felt less antagonised, her challenging behaviour diminished and she was able to move out of the dementia area to a quieter room. We feel that the excellent training of your staff in dementia

has been key to mum feeling at ease. We would like to thank the nurses who looked after mums end of life care with such kindness and professionalism.

Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home

Thank you so much for taking the time to submit this review, we understand that it is a difficult time for you and your family. We are so pleased that you felt the team here looked after Mum so well.

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Review from J L (Husband of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my wife receives here. The staff are very friendly and she is well looked after and safe. I visit regularly and can have lunch with her if I want to.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your positive review of Hillcrest! I will pass on your kind comments to our staff. Thank you once again.

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Review from R E (Brother of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience

During the few weeks, my brother has been with you, I can only say how excellent everyone of the staff has been showing care to the residents and also importantly, helpful to the visiting family.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your kind words. I am pleased you are happy with your brother's care at Hillcrest.

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Review from M E (Sister-in-law of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience

The staff are welcoming, helpful and kind.
We were given team and biscuits which was much appreciated after a two-hour journey.
We left Hillcrest Manor Nursing Home feeling satisfied and happy.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you for your lovely comments. Staff work hard to make everyone feel welcome when they visit us. I will pass on your kind words.

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Review from M K (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

I see such a difference these past few months. So much better now they have a new manager. Activities have improved greatly. Seems to be such a happier place all-round.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your positive review. I will pass on your particular thanks to our wonderful activities staff.

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Review from Malcolm D (Husband of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

I cannot praise and thank enough all the Hillcrest Manor Nursing Home staff who between them provided palliative care for my dear wife. Throughout her stay beginning January 2023 she was treated with sensitive care, concern and love. My daily visits to her were greeted with friendliness and hospitality

and I was always treated to refreshments and meals when necessary. I felt very comfortable and at peace there in what was a very difficult and emotional time for both of us. Furthermore, no question was too much and I was given regular updates on my wife’s condition. Hillcrest Manor is a good place.

Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home

Thank you Malcolm for your positive comments. I am so pleased that we were able to look after your lovely wife and support you in her time here with us. We appreciate you taking the time to review the care we were able to provide.

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Review from Sheila R (Wife of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

Conditions have greatly improved in the last two months than under previous management. I am kept informed of my husband's condition and healthcare, where I wasn't before.
This is greatly appreciated. Staff are much more approachable, very friendly and polite. I was offered Sunday lunch with my husband

for the first time on 26/02/23 and was really impressed with the beef roast. New staff are making such a difference to my husband's quality of life. Keep up the good work.

Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for your lovely review!
We aim to keep relatives informed about their loved ones care and wellbeing as this is so important.
I will pass on your praise to the staff and chef.

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Review from A J (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience

Overall it's very good, staff seem to be well organised and confident and very helpful/polite.

Reply from Marie George, Home Manager at Hillcrest Manor Nursing Home

Thank you for taking the time to complete a review of our care home. Your views are very important to us.

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Review from Ray H (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Hillcrest Manor Nursing Home has one of the best managers and staff are excellent both day and night.

Reply from Marie George, Home Manager at Hillcrest Manor Nursing Home

Thank you so much for taking the time to write a review of our home. We are pleased that you are happy with the care being provided. I will ensure that this is passed on to the staff in the home.

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Review from R C (Husband of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

My wife located at Minsterley for two years and three months. Excellent care and attention, no qualms about her care. Knowing what I know I will recommend myself to be placed here.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you very much for taking the time to complete a review.

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Review from K F (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with the level of care provided.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you ken for taking the time in completing your review. It was a pleasure caring for you, I and the team here at Hillcrest Manor Nursing home, wish you all best on your return home.

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Review from Tony D (Mother of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

Excellent care from the start when my mum was admitted to Hillcrest in December 2021.
The staff are always professional, kind and go that extra mile with their care delivery.
Food is fantastic and very good selection.
Room is kept tidy and views from the room keep mother entertained.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you for your review, Tony your kind words are greatly appreciated.

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Review from J M (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience

Be careful sending loved ones with Dementia here. Beautiful home but sadly ring sometimes and who answers the phone may not know your loved one is even a resident.
It happened to us 3 times at least. Didn't know how he was? My Dad lost loads of weight and became gaunt and had difficulty feeding himself.

When he went into hospital the last time because of an unwitnessed fall the ambulance staff were told he hadn't eaten for a few weeks and had lost weight. The ambulance staff asked if the doctor had been called to see my Dad. They were told that the home had no phone signal for a week so couldn't contact the Doctors. Sorry? Mobiles.
After that hospital visit, Dad was sent to a different room in Hillcrest with none of his familiar stuff around him. And he didn't see any of his things ever again and as a family nor did we. Dad, a smart well-dressed man sent to the funeral parlour in socks. His good leather shoes lost? Sorry, my overall review cannot be positive. They let Dad down.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Good afternoon, I am really saddened to read the content of your review, I am really sad to read that this is how you feel about the care your dad received here at Hillcrest Manor. As much as I am unable to discuss Dad's care on this website, I would very much appreciate your feedback in person, as none of the content of this review has been brought to my attention before this publication. Kind regards.

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Review from Margaret F (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

Staff are a great help to me - the care is good and they are kind to me.

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Review from Paul L (Friend of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

I have been visiting Hillcrest Manor Nursing Home since May 2021 to see a very special person who had dementia. In all my visits I have only witnessed genuine kindness, care and attention to all the patients from all the carers/staff.
Myself, I have always been made very welcome, with a friendly atmosphere.

I can only wish them all the very best with the difficult and exacting work they perform every day at Hillcrest Manor Nursing Home

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you Paul for your lovely words. We are very appreciative of your continued support.

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Review from Dawn W (Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience

My sister has been at Hillcrest Manor Nursing Home for a few years now and I have nothing but admiration for the way in which they look after and care for her. The team are caring, considerate and have great strength in the way Hillcrest is run.
I am so pleased that she is in a safe environment where

I am confident that she is well looked after. I wouldn’t want her to be anywhere else.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review Dawn, we are the lucky ones having the opportunity to care for such a lovely lady.

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Review from J J (Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Good care, staff friendly. I would love to stay if I could.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you very much for taking the time to complete this lovely review.

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Review from J R (Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

I think it is excellent.
Enjoy doing the activities.
Everyone is very helpful.
Everywhere is very clean.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you very much for taking the time to complete your review.

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Review from Gaynor P (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

My father was resident at Hillcrest Manor for over two years and had visited for respite care in the year before permanent admission. He was quite a challenging patient but received excellent care and support from all staff. He was blind and had dementia and was at particular risk of having a fall because

he was very active during the night but due to the swift attention of staff, he remained safe. The food was excellent and he enjoyed his meals very much. At the end of his life, the management and staff were very caring towards our family members and I will always be grateful for being allowed to sit with him listening to his favourite music in his final days. Grateful thanks to all staff at Hillcrest.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review, I would like to say that it was a great pleasure for me and my team having the opportunity to nurse your dad.

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Review from Michael H (Nephew of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My aunt was in Hillcrest for end of life care, and the COVID-19 pandemic meant I was unable to visit through her whole time there. She died of heart failure in June.

So the review is based on impressions on phone and email contact rather than visits, and is an impression therefore, plus comments

from people who know the home. I did always find both the admin staff and nursing staff very helpful, efficient and caring.

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Hillcrest Manor Nursing Home

Care Provided by Hillcrest Manor Nursing Home

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Funding & Fees Guide for Hillcrest Manor Nursing Home

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