Hillcrest Manor Nursing Home

Reabrook, Minsterley, Shrewsbury SY5 0DL
Submit a Review
9.8 52 Reviews
  • Hillcrest Manor Nursing Home, Shrewsbury
Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.

The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.

Show Hillcrest Manor Nursing Home on the Map

Care Provided by Hillcrest Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Downes (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hillcrest Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,483 – £1,800
    • Self-Funded Nursing Dementia Care £1,483 – £1,800
    • RESPITE Self-Funded Nursing Care £1,483 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,483 – £1,800
  • (these prices are only a guideline, please contact Hillcrest Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time


  • Parking

  • Ample parking on site


Hillcrest Manor Nursing Home Reviews (52)

Total of 52, showing 41-52
9.8

Hillcrest Manor Nursing Home has a Review Score of 9.8 (9.841) out of 10, based on 26 reviews in the last 2 years. Over all time Hillcrest Manor Nursing Home has 52 reviews.

Overall Experience

  • 42
  • 8
  • 1
  • 0
  • 1

Date Published

52
11
14
26
26

Review from D B (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Hillcrest for 18-months and has settled in well and always seems very happy when we visit. She requires a high level of personal care and we're very grateful to the kind and caring staff that look after her. The staff are always very friendly and helpful and work extremely hard to
make sure everyone is comfortable. The activities and entertainment are great and help stimulate the residents, and Hillcrest always welcomes family and friends to come along to enjoy the entertainment too. You can visit the home at any time, which is really helpful. They have a nice outdoor space, and I like to see Mum outside in her chair in the fresh air whenever possible.
Hillcrest is in a lovely position, so I'm sure the residents appreciate getting outside to enjoy the view. The food is excellent, and always plenty of it. Mum needs 1:1 for eating, so we thank the staff that feed her. Communication has improved in the last 12-months, which is very much welcomed - great newsletters!

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you very much for your lovely review, caring for mum is an absolute pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise W (Mother of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident at Hillcrest Manor for four months. The care she has received has been excellent and she always seems happy when we visit. The food is very good and she gets involved in a lot of activities. The staff are excellent nothing is too much trouble. Thank you all from a very
grateful mum.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review, Denise, it is truly our pleasure to care for your beautiful daughter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at Hillcrest very helpful, caring and considerate. My Mother has been in Hillcrest for just over a year and she seems very happy and well cared for. The staff always treat my Mother with respect, dignity, privacy and they always make sure her appearance is fresh and tidy.
Throughout the coronavirus epidemic, Hillcrest has always kept us updated with their policies on health and safety. Although I have not seen my Mother since Monday 16th March, I know she is being well looked after and I have had weekly contact with the home.
I would not hesitate to recommend Hillcrest Manor Nursing Home.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you, Anne, for your lovely review, I would also like to thank you and your family for your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth T (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a beautiful, rural, peaceful situation and the rooms are light, well heated, spacious and pleasant. The staff are professional, caring, kind and friendly. They have remained cheerful and positive during this frightening Coronavirus pandemic, for which I am extremely grateful. It is a
relief to know my mother is in such responsible hands.

Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home

Thank you for your lovely review, Ruth, I would also like to thank you and your family for your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W E (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to live and the team look after me very well. I couldn't ask for better care.
The food is great; I really enjoy the gentlemen's club; which is held on alternative Saturday's. The manager is also present, supporting and teaching her team. I do spend a lot of time enjoying chats and jokes
with all the staff.
I am very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hillcrest Manor made my respite stay comfortable. They responded to all my needs and understanding of my condition really well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Friend of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entrance is well signposted. The home is clean, bright and fresh smelling. All staff are professional, welcoming and friendly. The gentleman I visited on the EMI Unit was smart, clean and in a peaceful mood. All the other EMI residents were contented and awaiting their lunch, which smelled very
good!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Hillcrest Manor facilities and care is unreproachable. The staff are very good and we have no issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan M (Son of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff are caring, hard working and always with a smile. My mother's care has been excellent. The home shows empathy and cares for her complex needs. Outstanding nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa F (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Hillcrest Manor in Dec 2018 only, following a short spell in hospital and requiring nursing care after before her passing. Myself and the family found the staff to be very kind, supportive, attentive and nothing seemed too much trouble. Mum had a lovely upstairs room with views
of the Shropshire hills and a very comfortable, supportive and safe bed. Food was good and the kitchen staff were happy to alter it to her needs as and when her health deteriorated further, along with as many cups of tea as she wanted.
A clean nursing home in a lovely environment.
Only criticism was that sometimes handover information between staff about my mother did not seem to be passed on, so felt that I would have to update myself, but I know this has also been mentioned to the area manager by my friend who's own mother resides as Hillcrest and feels the same about all of the comments in my review.
I would certainly recommend Hillcrest and I have done so already.

Reply from Daren Carnwell, Regional Manager at Hillcrest Manor Nursing Home

Thank you for your kind words about Hillcrest Manor. We read all reviews and wish to convey to you that changes at the home have been made to improve and progress the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that is given at the home is amazing considering the shortage of staff. In my opinion, the Granary (where Mum is) should have at least three members of staff on at any one time.
However on numerous occasions during the last two months, there have only been two staff members!
This is not safe
as some residents require two carers to take them to the toilet which leaves no one on the floor to care for the others!
When asked why only two, we were told that is was due to management staff cuts - this is unacceptable as it is putting residents safety at risk.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary G (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care of my mother-in-law who had dementia and as recently passed away there with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Hillcrest Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Hillcrest Manor Nursing Home is calculated as follows: ( (260 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 301 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcrest Manor Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Apr 2025

We currently have one nursing bed available


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Jan

Jan Downes

Job Title: Registered Manager RMN

Joined: 2023

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.


Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".


"We have a dynamic activities team that ensures residents are at the centre of what they do too".


Ruth

Ruth Baines

Job Title: Deputy Manager

Joined: 2023

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.


Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.


Nikki

Nikki Oliver

Job Title: Deputy Manager

Joined: 2023

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.


Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.