Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
Submit a Review
9.7 104 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.

Show Isle Court Nursing Home on the Map

Care Provided by Isle Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harris (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Isle Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isle Court Nursing Home Reviews (104)

Total of 104, showing 21-40
9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 45 reviews in the last 2 years. Over all time Isle Court Nursing Home has 104 reviews.

Overall Experience

  • 91
  • 8
  • 2
  • 2
  • 1

Date Published

104
11
24
45
59

Review from I S (Relative of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I work in the care sector, I didn't know where to start to advise the family on where to place my Great Aunt, an ex-RGN herself, as we don't know the area well anymore, she would love to have had the choice but I think we've done her proud. I went with the most professional Home Manager,
the way she spoke about the home made me realise she was very proud of what she had to offer. The staff are incredibly warm, the home is spotless and most importantly, the residents seem happy to be there, that was the biggest piece of advice I could give my cousin when he selected the home. The setting is beautiful, it feels like a country hotel. It used to be a Morris home, local recommendation was strong because of this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Son-in-law of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in the care home for only 2 months, during this time she received amazing care from all the staff, who treated her as if she were their own mother. The facilities, in my opinion, are first class, many hotels are not to this standard. The staff were caring and attentive,
and the quality of the food was outstanding. There are plenty of social activities for any residents who wish to partake. Families are encouraged to come and have meals with their loved ones and also take part in the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of communication I have received from Isle Court at all levels. My mother is treated with dignity and respect and I can see that the staff genuinely care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Friend of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff with high knowledge of work and support for visitors. Always helpful and friendly. Easy access for residents and reception. I give a good recommendation for this nursing home. Many thanks for your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth B (Stepdaughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Isle Court to be wonderful in caring for my stepfather. He was only there for 4 months but had the best care we could have wished for. He loved the food and managed to put some weight on! All the staff were very friendly and extremely caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn W (Friend of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and everyone is well looked after. All staff are caring and professional and are always willing to help. This is definitely a home to visit and consider! Thank you for all that you do!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff called me by name and treated me with dignity, particularly when entering my room. Many remember my personal preferences. Food was good and well-presented but with my small appetite, I was sometimes over-faced by the amount. Activities broke up the day and were varied and set at a level where
most residents with some mobility could participate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to iIsle Court Nursing Home as end of life.
The care and compassion he received were outstanding from all departments.
So happy he was in such a beautiful, kind and caring home.
As a family, we couldn’t have asked for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Son-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, helpful and attentive staff, good food, very clean and tidy and secure.
Nothing seems too much bother.
It’s like a five-star hotel with plenty of activities for the able-bodied.
Very supportive to my wife while attending to her mother.
The grounds are very attractive and I can
see them being used a lot in the summer.
I would be happy to come here myself when the time comes.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

We thank you for such a wonderful review of our home, I will, of course, share this review with the whole team at Isle Court as I know it means so much to the staff. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Conditions at the home are very good, but, considering the price tag, a shortage of staff, has gone downhill drastically since it was taken over.
Shouldn't have to wait 30 plus minutes to help with going to the toilet etc.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Your review has been reviewed and your comments have been carefully considered by the management team, we are more than happy to discuss your views if you so wish. We strive to provide exceptional service to all of our residents and their families. We take the quality and care of our residents and home very seriously and we are sad to read such comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie R (Daughter-in-law of Resident) published on 6 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We need emergency daycare for my father-in-law, who lives with dementia, due to my mother-in-law being admitted to the hospital. The manager was more than willing to help us in our time of need. My father-in-law was warmly welcomed by all the staff by name. He said he felt very safe all the time, the
food was outstanding and enjoyed the activities on offer. He was very concerned about his wife being hospitalised, but the staff were always there to reassure him that she was getting better and he would see her later. This was a great comfort for my mother-in-law and the whole family, knowing he was being cared for by very caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and helpful. A special mention to two staff members on reception who made a real difference to my dad’s birthday. Keep up the great work everyone.
Have a wonderful Christmas and New Year, and enjoy your days off because working in a care home is extremely challenging.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra F (Civil Partner of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently in her second period of respite care at Isle Court. Isle Court is set in beautifully maintained gardens and the home itself is warm, welcoming and immaculate. As you arrive you receive a professional and friendly welcome from reception staff.
Every member of staff at the home
are welcoming, friendly and happy to help.
The care provided to my mother is person-centred and responsive at all times. The support and care is also provided to visitors and relatives, making this a wholesome experience that cannot be faulted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received warm and loving care from the kind staff at Isle Court Nursing Home. The reception staff are always welcoming and helpful, also booking in additional services such as nail and hairdressing when requested. The care team in the unit are kind and helpful and personable to residents.
Residents appear to be well fed and cleanly dressed when visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline P (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place for my father-in-law to be, Isle Court is such a bright and happy environment. After a hospital stay and coming here for initial respite to now permanent placement, as a family we were worried about how things would work out, never having been in this position before of having
to deal with the nursing home environment. We are just amazed by the wonderful care and compassion given to him, right through from the manager to the handyman, to mention only a few of the wonderful staff here. Everyone is just so lovely. And genuinely care about him just like a family member.
Nothing is too much for them, every single detail is taken to ensure he is happy here.
The food is top-class, homemade, nourishing, and delicious. My father-in-law even enjoys his weekly tipple of a glass of red wine with his Sunday meal.
Set in the most beautiful setting with pretty tranquil gardens with stunning views. I would give it 10 stars if I could.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dad arrived at Isle Court Nursing Home, I knew I was placing him into the caring, loving and professional hands of the staff in a clean, comfortable environment. My dad was in the nursing care of the home for just over two years and in that time, I observed the compassion, patience
and personal care Dad, 'Daddy', received.
We visited regularly and we, ourselves, were treated just like Dad, as part of a large 'loving' family. As 'Daddy' was approaching end of life, we sat with him and members of staff sat with us also, sharing in their sadness too. I would like to add, with sincere thanks to the catering staff for providing such excellent nutritious food according to my daddy's requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Relative of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court is not what I expected a care home to be like. It's like walking into a top-class hotel.
All the staff are friendly and helpful and nothing seems too much trouble.
It makes me more comfortable leaving a family member there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Grandson of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from all the team at Isles Court. Every time we visit everyone is always polite and clean! Great place to come and spend time with my grandad who seems very happy with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Friend of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Today at 11.30 my friend was still in her night clothes and (natural) teeth uncleaned. No cup from which to drink. The bedside table was sticky and with remains of dead flower heads. A roller deodorant has been behind her bedside drawers for 3 weeks.
I spent two hours with my friend who is bedridden
and unable to move herself. At no time did any member of staff call in to establish if she had any needs. My friend has no means of calling staff, no pendant or alarm button.
Whilst there lunch was served and the care assistant asked if I “could help us out by feeding your friend?”
I was so concerned that I spoke to the receptionist and gave her a list of issues, with the agreement of my friend. I made a complaint last week, again with the full agreement of my friend concerning kindliness and dignity in management of her personal care. No feedback or response and no changes observed. No confidence that this week will be different.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Thank you for your review which has now been published, I can confirm this has been raised to the direct NOK & POA where by these views are not shared and a meeting has been scheduled to discuss.
I can confirm that all issues raised were all initially addressed by the Senior Management team & all departments and subsequently resolved.
As you can see from previous reviews this is not a true reflection of our Excellent Care Home and standards.
We thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris H (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to go into a nursing home at the beginning of June 2023. When we visited Isle Court, we were bowled over. The approach gives you the impression of a classy country hotel, and the impressions carry on to the inside. My dad was a lifelong birdwatcher, so the location in the Shropshire countryside
was perfect for him.
The staff are all so friendly, and nothing is too much trouble. All of the meals are cooked on-site from scratch, and they make their own cakes and biscuits. The smells coming from the kitchen are amazing. We had lunch with Dad several times, and the food was great, particularly high tea on Wednesday afternoons.
Dad had settled in after three months and made new friends. Sadly, he succumbed to heart failure and died two weeks ago. This wasn't unexpected, but had come sooner than we thought. The support from everyone at Isle Court was invaluable. I can't think of a nicer place for Dad to have spent his last few months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Isle Court Nursing Home is calculated as follows: ( (451 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 535 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager

Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”


Helen

Helen Caruso

Job Title: Clinical Manager

Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"


Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home


Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.


Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.


Sarah

Sarah Sproston

Job Title: Team Leader

Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.


Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.