Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
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9.7 104 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.

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Care Provided by Isle Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harris (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Isle Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isle Court Nursing Home Reviews (104)

Total of 104, showing 61-80
9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 45 reviews in the last 2 years. Over all time Isle Court Nursing Home has 104 reviews.

Overall Experience

  • 91
  • 8
  • 2
  • 2
  • 1

Date Published

104
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Review from C C (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We managed to care for my father at home until his final few days. We really wanted him to stay with us at home, but eventually had to accept that we and the home carers could not cope. Therefore, it was with some trepidation that we put him in a nursing home; we need not have worried. When I researched
possible nursing homes, Isle Court Nursing Home stood out, being in a lovely location with modern facilities and friendly staff. The staff were so kind to my father and sensitive to our needs as a family, I cannot recommend them more highly. Dads passing was pain free and dignified and we were able to be with him as he went. Thank you to all at Isle Court, you made a difficult time easier to cope with.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your review, we were pleased you decided to choose Isle Court for your father's care, and for the privilege of being able to care and support him during his final days,


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Review from Jennifer S (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week as a trial to see if she would be ok. She was very scared about going but has come home with a very different attitude and opinion. She would happily stay long-term if the need arises. Everybody was caring and helpful, more like a good hotel. In fact, I would happily go there myself!
Mum is 93, and her first time away from family. Brilliant.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your review; we were pleased to hear that your mum had such a positive experience within our nursing home with the care provided by our team. We trust this will make her decision easier if she finds herself in need of care again.


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Review from Peter B (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred from a ward in the hospital to Isle Court and instantly changed from a patient to a guest. She picked up instantly, even though she was terminally ill. All the team were excellent and looked after her so well. Over the 9-weeks or so, her life was enriched through the comfort of
the room, the brilliant team, food and lots of tea!
When she became ill, the nursing team were professional, kind and sympathetic, allowing Mum to be dignified and pain-free.
My sister and I were always warmly welcomed by the team, and nothing was too much trouble.
We are so grateful.
Thank you.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you, our team were delighted to receive your review, and we are pleased to be able to help your mother during this time.


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Review from S W (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the care manager and all the staff for the care that my husband is receiving he is so well cared for which I will always be grateful for.
Thank you all of you.

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Review from Jennifer H (Wife of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Isle Court from hospital on 22nd January 2022. From the day he arrived until he sadly passed away on 12th March 2022 he was warmly welcomed by all the staff. They took time to find out what he enjoyed and what his hobbies were and supplied him with a DVD box set on fishing
which he loved to watch. He was treated with love and respect by all the staff and formed a bond with them. We were kept informed at all times of his welfare and all our family were welcomed when we visited and always offered tea or coffee which was very welcome! I cannot praise the home highly enough from the welcome of the reception staff who are always smiling, sympathetic and helpful. All the carers and nursing staff and of course the catering and housekeeping staff who keep the home exceptionally clean and welcoming. As my husband could not be looked after at home due to his medical needs Isle Court was the next best place for him and his family. For this, we thank you all.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your review of your recent experience at Isle Court, the team were pleased to be able to help and support both your husband and yourself during this difficult time. The manager will ensure that our team are aware of your appreciation.


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Review from C B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was moved to Isle Court from the hospital so he could spend his final days in a calmer environment. The staff were caring and kind - not only looking after Dad and ensuring he was comfortable but also taking care of me as I sat with him. The building and grounds are lovely and tranquil, and everywhere
is spotlessly clean.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your review of Isle Court. Our staff valued your comments on their care, and counted it a privilege to be able to help and support your dad during that difficult time in his life.


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Review from C M (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to isle Court after a spell in hospital and was very weak and we as a family were very sad. She perked up after just two days and was lavished with care and attention, she really began to shine, she was more mobile, ate better and smiled and I as her daughter felt she was being cared for
by people who actually care.
The staff, nurses, carers, housekeepers, receptionists, stewards and kitchen staff are exceptional. A breath of fresh air.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your positive feedback on our team at Isle Court, we take pride in caring for each of our residents and are delighted that your mother has made such progress while being cared for by our committed team of staff.


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Review from A B (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's time at Isle Court has been amazing. From the time he arrived, he was met by smiling, happy and very helpful staff. The care given was outstanding, and nothing was ever too much trouble. As a family, we can not fault any part of the care given and how clean and welcoming the setting was at all
times.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you, we appreciate the very positive feedback. We are pleased to be able to support and assist your dad during his stay with us, we will ensure this feedback is shared with the staff as resident and family feedback is important to us.


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Review from Gail R (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Isle court for only 3 1/2 weeks. The staff (all staff) right from the start were very welcoming and friendly. Mums room was very clean and homely. We took mums belongings up and the home had a very good system of ensuring mums washing returned to her on a daily basis. Mum wasn’t a very
good eater but the home made every effort to ensure mum had what she fancied at any time helping mum to eat if she need assistance. They were very good to ensure mums personal care and hygiene were met and mum had a say in her care. During the last few days, the staff not only made sure that mum had everything to keep her comfortable they also support us as a family ( and there are a lot of us) nothing was too much for them even during the long hours through the night keeping us fed and watered.
I would recommend Isle Court to anybody it is just a lovely place and all staff were just lovely.

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Review from P W (Sister of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment Isle Court Nursing Home enough with their care of my dying sister and myself. We wanted for nothing and it was a great relief to me that I knew she was in excellent hands. The premises were beautifully kept and there was a feeling of peace when you entered. The food provided was
also top rate.
Well Done Isle Court

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review Isle Court, we really appreciate you completing the feedback during a very difficult time.


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Review from N E (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court is a lovely place we are so glad our mother is here and is being so well looked after and it's put our minds at rest. We can relax knowing she's well cared for. The only thing I'd recommend is some help for the lovely helpful, friendly ladies on reception they have so much to do with Covid
and paperwork, answering the phone, take messages to and from their relatives. Well done.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review Isle Court, our team will be really pleased with your feedback as they work hard to ensure that residents are cared for and relatives are supported.


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Review from G W (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how much I and my family appreciated Isle Court for my mum's 85th Birthday Party tea. They prepared cake and sandwiches and Birthday Cake. It was so very lovely and my mum enjoyed her afternoon.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review Isle Court, we're really pleased that you and your mum had such a lovely birthday at Isle Court.


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Review from F P (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband feels at home.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review Isle Court, we are really pleased that your husband is comfortable and feels at home.


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Review from S H (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really helpful and friendly. Beautiful and clean. Very caring towards my father.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review our home, we are really pleased to hear that the staff are friendly, helpful and caring towards your father. Our staff teams work really hard to make people feel safe and secure.


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Review from S W (Son of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception is always helpful and pleasant staff. The staff are happy to help and understand individual patients needs.
If you have any concerns or requests will always try to do their best to complete them. We are assured that although his last few months are not at home we will be in a safe and secure
place.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review our home. It's lovely to hear that the staff are so helpful and that you feel that feel your father is safe and secure.


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Review from P R (Daughter-in-law of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into Isle Court in September 2020. He was not in a very good place physically and mentally. I can not thank the staff enough for their patience, understanding and care shown not only to him but to his family. He has now become well enough to move on to a placement. Thank you so
much.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to complete a review for Isle Court, we wish your father in law and his family the very best.


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Review from I J (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court is a lovely nursing home, set in beautiful surroundings. Dad has been very comfortable in his stay here and the staff look after him well. The front of house staff is friendly and very official at dealing with all the Covid restrictions. This is my first dealings with a care home and I couldn't
have asked for a better experience.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review Isle Court it's lovely to see that your dad has settled and that you are pleased with the care provided.


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Review from F M (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother from a nursing home she has only been in for 2 weeks due to neglect. After our first visit, we knew she would be happier at Isle Court. The staff make you feel so welcome even under Covid restrictions. The staff are very kind and understanding and very patient with our mother.
She
is being so well looked after it is with a lot of relief on our behalf. Highly recommended.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review Isle Court, its lovely to hear that your mother is happier and you feel that she is now looked after by a kind and understanding staff team.


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Review from P L (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive, helpful and kept up to date with information. Reception staff are excellent and clinical lead.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to review Isle Court, it's a pleasure to read a positive review.


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Review from S G (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very happy with mums care at Isle Court, everyone is so friendly and kind and mum seems happy, settled and looks well care for.
A wonderful home.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for taking the time to write a review on Isle Court. Everyone working at Isle Court has worked hard to ensure that the residents are happy and safe and over the last 18 months have had to ensure that all our residents understand why they cannot see their families face to face, it's lovely that we are now able to invite visitors back into our homes.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Isle Court Nursing Home is calculated as follows: ( (451 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 535 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager

Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”


Helen

Helen Caruso

Job Title: Clinical Manager

Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"


Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home


Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.


Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.


Sarah

Sarah Sproston

Job Title: Team Leader

Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.


Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.