Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
Submit a Review
9.7 104 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.

Show Isle Court Nursing Home on the Map

Care Provided by Isle Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harris (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Isle Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isle Court Nursing Home Reviews (104)

Total of 104, showing 81-100
9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 45 reviews in the last 2 years. Over all time Isle Court Nursing Home has 104 reviews.

Overall Experience

  • 91
  • 8
  • 2
  • 2
  • 1

Date Published

104
11
24
45
59

Review from Theresa H (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I reached the front door of Isle Court the staff have been welcoming and empathetic. The nursing staff are very caring. The home is spotlessly clean and my mother says the food is delicious. I have nothing but praise for the care my mother is receiving. I have received kindness not only
from carers and nursing staff but also from receptionists and cleaners.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review our service, we strive to provide a very high standard of care and it's pleasing to receive such a positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B J (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court Nursing Home is a very professional run home, patients are very well looked after and family are kept well informed. I would like to say a big thank you to all the staff involved.
Gardens are well kept, everywhere clean and tidy.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review our service, we strive to provide a very high standard of care and we always use our reviews to improve our care. With the better weather approaching, we are hopeful that we can use our beautiful gardens more.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie D (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Isle Court Nursing Home a very professional and friendly home, can't do enough for visitors and patients.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review our home, it's lovely to read such positive comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet F (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all your staff that looked after my father-in-law while he was on respite, recovering from covid and keeping us updated and getting him to sing.
Thank you again, from his family.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to rate Isle Court, we strive to provide a very high standard of care and your ratings evidence that the team have done this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda A (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two weeks of living in the area, I was faced with finding a nursing home for my dad. The kindness of this nursing home was outstanding. One carer has been an amazing individual to me and my dad. Always attentive and professional. Sadly, Dad was only in just under a week when he passed away, but
the care and dignity he was given was astonishing. I would like to thank all of Isle Court Nursing Home staff for making my experience a pleasure at this very sad time.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review one of our homes. We strive to ensure our residents are very well cared for throughout their time at all of our homes. Thank you for your positive comments we will ensure that the team are made aware.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Nephew of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in the hospital, my uncle moved into Isle Court. I cannot fault the efforts of all the team at Isle Court to make this difficult transition as smooth as possible. The manager particularly went above and beyond to assist in every conceivable way to support our family.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you very much for such a lovely review of one of our homes. We strive to provide the very best care and employ the best staff, this review is evidence that we are getting it right, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy D (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good day to day care. Some of the actual care staff are excellent. Beautiful building and grounds, etc. However very poor communication from senior management during Covid crisis which made for a highly stressful stay during the period. Emails ignored and phone calls only returned under duress.

Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home

Thank you for taking the time to review one of our services, we have taken on board your comments regarding communication during the COVID-19 pandemic. We have learned a lot from residents, relatives and others, and will be contacting families in the very near future to give details of how we intend to keep them updated moving forward.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good here - my mother is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom S (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home in serene grounds. Highly trained staff looked after our mother with care and attention at all times. The level of care, food/beverages and comfort is the best I have seen. I would have no hesitation in recommending Isle Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Wife of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had unlimited care and love during our stay at Isle Court Nursing Home.
Very sadly my very dear husband passed away on November 4th 2019. The support and care at this time was unstinted also my three daughter's who were in the home for 48 hours, day and night.
As I write this
on December 18th 2019, I am staying for the following two days to enjoy the Christmas Festivities.
PS, see food, drink, meals could be served hotter, especially lunch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy T (Daughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother have stayed at Isle Court and received the utmost care during their stay. My father received end of life care which I cannot recommend highly enough. Very caring, supportive and compassionate staff who looked after not only my father but my entire family during those very difficult
days. Excellent nursing staff, management, carers and all people associated with the home. Always friendly and ready to help. Lovely meals and a lively social programme for residents. My mum continues to take short breaks at the Isle and thoroughly enjoys her visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Isle Court has provided a comfortable room for my mother. It is homely and friendly, which is appreciated, especially when one has to leave their own home environment and go into a care home. The care, kindness and patience shown by all the staff has generally been good overall. Meals are varied, activities
reasonable and the gardens are well kept and lovely to sit out in and enjoy. Following several management changes, a recent new home manager and clinical lead post have I feel, begun to bring stability and enhance the home considerably.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been here for 10 months. She settled in quickly and any issues she had, were dealt with. She was well cared for, and when she died, we as a family were treated excellently with understanding and respect. Staff always friendly and attentive. Pastoral care is amazing and supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few days of my husband's life, I could not have wished for him to be anywhere other than Isle Court. All the staff were excellent in every possible way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Nephew of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was wonderfully, lovingly and professionally cared for by all the team at Isle Court from 2011 when she chose to move in and enjoyed the company. She was 93 and finding living alone too hard. She gradually lost her health and mental faculties, dying at Isle Court in 2019 at almost 101. Through
all these stages the staff were loving and fully capable of looking after her. She couldn't have had a happier lasy 8 years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The support is very good and all the staff are friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased about all aspects of my mother's care over a long period. Staff are excellent, kind, caring, skilled and professional. Rooms are comfortable and homely, the gardens are lovely. The activities seem to me, to be of high quality.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin C (Nephew of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative admitted herself in 2011 when she should no longer live independently. She was then sociable and appreciative and following her admission, she enjoyed a very happy relationship with the staff and other residents. Immediately her general health improved as she responded to the care and routine
in her new surroundings. At that time, she made little demand on staff time and she participated in the life and well being of the home.
Gradually over the years, she was overtaken by profound deafness and forgetfulness and as a family, we were aware that, by the age of around 97, her personality had changed and she had become demanding and emotional. At all times she was treated with patience, kindness and respect. Although living a long way away we were kept informed and we appreciated the professionalism and courtesy which we and she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Husband of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 84 and have been looking after my wife at home for eighteen months after she was diagnosed with Vascular Dementia. When looking after her became too difficult for me, she came to Isle Court as a resident, six months ago. She was stimulated by the company of carers and residents. She began to speak
more and joined the activities provided. She planted a hanging basket in the garden club and made a pizza in the cookery session. It has given me pleasure at her situation. We were told when she took up residence that this was her home. She could have all her own pictures on the wall and other personal items she wanted. You don't have visiting hours at home, therefore, visitors are welcome at any time. We are totally satisfied with Isle Court Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cynthia K (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting from overseas for a month I have found all the staff at the Isle to be most helpful and accommodating whilst I have been visiting Mum and taking her out. In particular, we were wishing to Skype with her grandson in Australia and the signal to her room was poor. To facilitate this, an aerial
was provided in her room for over a week so we had good calls seeing family and small great-grandsons. Thank you to the delightful and cheery help from The Isle staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Isle Court Nursing Home is calculated as follows: ( (451 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (11 Very Poors x 1) ) ÷ 535 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager

Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”


Helen

Helen Caruso

Job Title: Clinical Manager

Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"


Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home


Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.


Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.


Sarah

Sarah Sproston

Job Title: Team Leader

Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.


Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.